8x8 Review 2024: Features, Pricing & More
8x8 is a robust communication platform offering voice, video, and messaging. Its comprehensive features and reliable call quality make it a top choice for businesses seeking a unified communication solution.
- Comprehensive communication features
- Reliable call quality
- Strong security measures
- Complex initial setup
- Limited customization options
What is 8x8?
Pros and Cons of 8x8
- 8x8 offers a wide range of communication tools, including voice, video, and messaging, all integrated into one platform. This makes it easy for businesses to manage all their communication needs in one place.
- With 8x8, you can expect high-quality calls with minimal disruptions. The platform is designed to provide clear and consistent communication, which is crucial for businesses that rely on phone calls for customer service or sales.
- Security is a top priority for 8x8, and the platform includes robust security features to protect your data. This includes encryption, secure data centers, and compliance with industry standards.
- Setting up 8x8 can be a bit challenging, especially for those who are not tech-savvy. It may require some time and effort to get everything configured correctly.
- While 8x8 offers a lot of features, the customization options are somewhat limited. This can be a drawback for businesses that need a highly tailored communication solution.
8x8 Review: Is It Really That Good?
Value to Price
When I first explored 8x8, I was impressed by the value it offers for its price. The platform provides a comprehensive suite of communication tools, including voice, video, and messaging, all integrated into one solution. This means you don't have to invest in multiple tools, saving both time and money. The pricing is competitive, especially considering the range of features and the quality of service. For businesses looking to streamline their communication processes without breaking the bank, 8x8 is a fantastic choice.
Ease of Use
Navigating through 8x8's interface is generally straightforward, but I did find that the initial setup required a bit of a learning curve. Once you get past the setup phase, using the platform becomes much easier. The dashboard is intuitive, and the features are well-organized, making it simple to access the tools you need. For those who might struggle with the setup, 8x8 offers helpful resources and support to guide you through the process.
Functionality
8x8 excels in functionality, offering a wide array of features that cater to various communication needs. From high-quality voice calls to seamless video conferencing and instant messaging, the platform covers all bases. I particularly appreciate the integration of these features into a single platform, which enhances productivity and collaboration. Whether you're conducting a team meeting or handling customer inquiries, 8x8 provides the tools you need to communicate effectively.
Scalability
As your business grows, so do your communication needs, and 8x8 is well-equipped to handle this growth. The platform is designed to scale with your business, offering flexible plans and features that can be adjusted as needed. I found this particularly beneficial for businesses that anticipate rapid growth or fluctuating communication demands. With 8x8, you can easily add or remove features and users, ensuring that your communication solution evolves with your business.
Integrations
8x8 offers a variety of integrations with popular business tools, which I found to be a significant advantage. Whether you're using CRM software, productivity tools, or other communication platforms, 8x8 can seamlessly integrate with them, enhancing your workflow. This level of integration ensures that you can continue using your preferred tools while benefiting from 8x8's robust communication features. It's a great way to enhance productivity without disrupting your existing processes.
Customer Support
In my experience, 8x8's customer support is responsive and helpful. Whether you have a technical issue or a simple question, the support team is available to assist you. I found their knowledge base and online resources to be particularly useful, providing detailed guides and tutorials. While the support is generally good, there were times when I had to wait longer than expected for a response. However, the quality of support once connected was excellent.
Security
Security is a top priority for 8x8, and it shows in their robust security measures. The platform includes encryption, secure data centers, and compliance with industry standards, ensuring that your data is protected. I felt confident using 8x8, knowing that my communication and data were secure. For businesses that handle sensitive information, this level of security is crucial, and 8x8 delivers on this front.
Key Features of 8x8
Analytics
8x8's analytics feature provides valuable insights into your communication patterns and performance. I found it particularly useful for identifying trends and areas for improvement. The data is presented in an easy-to-understand format, making it accessible even for those who aren't data experts. With these insights, you can make informed decisions to enhance your communication strategy and improve overall efficiency.
Call Management
Managing calls with 8x8 is a breeze, thanks to its comprehensive call management features. From call forwarding to voicemail and call recording, the platform offers everything you need to handle calls efficiently. I appreciated the ability to customize call settings to suit my business needs, ensuring that calls are managed effectively and professionally. This feature is particularly beneficial for businesses that rely heavily on phone communication.
Collaboration Tools
8x8's collaboration tools are designed to enhance teamwork and productivity. With features like team messaging, file sharing, and video conferencing, you can easily collaborate with colleagues, no matter where they are. I found these tools to be intuitive and easy to use, making it simple to stay connected and work together effectively. Whether you're brainstorming ideas or working on a project, 8x8's collaboration tools have you covered.
Conference Calling
Hosting conference calls with 8x8 is seamless and straightforward. The platform supports high-quality audio and video, ensuring that your meetings run smoothly. I was impressed by the ease of setting up and managing conference calls, as well as the ability to invite participants with just a few clicks. This feature is ideal for businesses that conduct regular meetings or need to connect with remote teams.
Mobile Access
With 8x8's mobile access, you can stay connected on the go. The mobile app is user-friendly and offers all the essential features you need to manage your communication from anywhere. I found it particularly useful for staying in touch with colleagues and clients while traveling. Whether you're making calls, sending messages, or joining meetings, 8x8's mobile access ensures that you're always connected.
Multi-Channel Communication
8x8 excels in providing multi-channel communication options, allowing you to connect with customers and colleagues through various channels. Whether it's voice, video, or messaging, the platform integrates all these channels into one solution. I found this feature to be incredibly convenient, as it eliminates the need to switch between different tools. It streamlines communication and ensures that you can reach your audience through their preferred channel.
Reporting
The reporting feature in 8x8 offers detailed insights into your communication activities. I appreciated the ability to generate custom reports that provide a clear overview of performance metrics. This feature is particularly useful for businesses that need to track communication efficiency and identify areas for improvement. With 8x8's reporting, you can make data-driven decisions to enhance your communication strategy.
Team Messaging
8x8's team messaging feature is designed to facilitate quick and efficient communication among team members. I found it to be a great way to share updates, ask questions, and collaborate on projects. The messaging interface is intuitive and easy to use, making it simple to stay connected with your team. Whether you're working in the office or remotely, 8x8's team messaging keeps everyone in the loop.
Video Conferencing
Video conferencing with 8x8 is a smooth and reliable experience. The platform supports high-definition video and audio, ensuring that your meetings are clear and professional. I was impressed by the ease of scheduling and joining video conferences, as well as the ability to share screens and collaborate in real-time. This feature is ideal for businesses that need to conduct virtual meetings or connect with remote teams.
VoIP
8x8's VoIP feature offers high-quality voice communication over the internet. I found it to be a cost-effective solution for making calls, both locally and internationally. The call quality is excellent, and the platform offers a range of features to enhance your calling experience. Whether you're making business calls or connecting with clients, 8x8's VoIP ensures that your communication is clear and reliable.
8x8 Pricing and Plans
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Who Is 8x8 Best For?
8x8 is ideal for businesses seeking a comprehensive communication solution. With features like video conferencing and team messaging, it enhances collaboration and streamlines communication processes.
- Great for small to medium businesses
8x8 is designed to meet the communication needs of small to medium-sized businesses. Its comprehensive features, including voice, video, and messaging, make it an excellent choice for businesses looking to streamline their communication processes and enhance collaboration.
- Ideal for growing companies
As your business expands, 8x8 grows with you. The platform offers scalable solutions that can be adjusted to meet your evolving communication needs. With features like multi-channel communication and robust security, 8x8 is well-suited for businesses that anticipate rapid growth.
- Perfect for remote teams
8x8 is an excellent choice for remote teams that need to stay connected and collaborate effectively. With features like video conferencing, team messaging, and mobile access, the platform ensures that remote team members can communicate seamlessly, no matter where they are.
Frequently Asked Questions
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Which is Better: 8x8 or Its Competitors?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
