Ringover vs 8x8 (2024 Comparison)
Ringover offers a comprehensive call management solution with seamless CRM integrations and a user-friendly interface. It's perfect for businesses seeking to streamline communication processes and improve customer service.
- Comprehensive call management features
- Seamless CRM integrations
- User-friendly interface
- Limited video conferencing options
- Basic team messaging features
Free plan?
YesStarting price
$21 per month per user
8x8 provides advanced communication solutions with robust security features and exceptional customer support. It's ideal for businesses with diverse communication needs and a focus on data protection.
- Advanced communication solutions
- Robust security features
- Exceptional customer support
- Higher pricing for premium plans
- Complex setup for beginners
Free plan?
NoStarting price
Contact salesWhat is Ringover?
Ringover is a comprehensive call center software designed to streamline communication for businesses. It offers features like call routing, analytics, and integrations with popular CRM systems. This tool helps businesses enhance their customer service by providing a seamless communication experience. With Ringover, you can manage calls efficiently, track performance, and improve customer satisfaction, making it an ideal choice for businesses looking to optimize their call center operations.
What is 8x8?
8x8 is a versatile communication platform that provides cloud-based solutions for voice, video, chat, and contact center services. It helps businesses improve their communication strategies by offering reliable and scalable solutions. With 8x8, you can connect with customers and team members effortlessly, ensuring smooth operations and enhanced productivity. This tool is perfect for businesses seeking a unified communication solution that adapts to their growing needs.
Pros and Cons of Ringover vs 8x8
Pros & Cons of Ringover
- Ringover offers a wide range of call management features, including call routing, analytics, and recording. These features help businesses streamline their communication processes and improve customer service.
- Ringover integrates seamlessly with popular CRM systems, allowing businesses to connect their communication tools with existing workflows. This integration enhances productivity and efficiency.
- Ringover's interface is intuitive and easy to navigate, making it accessible for users with varying technical skills. This user-friendly design ensures a smooth experience for all users.
- Ringover's video conferencing features are basic, making it less suitable for businesses with extensive remote communication needs. Users seeking advanced video conferencing solutions may need to look elsewhere.
- Ringover offers basic team messaging features, which may not meet the needs of businesses requiring comprehensive internal communication solutions. Users seeking advanced messaging capabilities may find this limiting.
Pros & Cons of 8x8
- 8x8 provides a wide range of communication solutions, including voice, video, chat, and contact center services. These advanced features make it a versatile choice for businesses with diverse communication needs.
- 8x8 offers enhanced security features, ensuring data privacy and protection. This makes it a reliable choice for businesses handling sensitive information and prioritizing security.
- 8x8 provides top-notch customer support, offering timely and effective solutions to users. This exceptional service ensures a smooth experience and helps businesses resolve issues quickly.
- 8x8's premium plans come with higher pricing, which may be a consideration for businesses with budget constraints. Users seeking cost-effective solutions may need to evaluate their options carefully.
- 8x8's setup process can be complex for beginners, requiring a learning curve. Users new to communication platforms may need additional support to get started.
Ringover vs 8x8: At A Glance
Ringover vs 8x8: A Detailed Breakdown of Key Features
Call Routing
Call Routing is essential for managing incoming calls efficiently. Ringover offers advanced call routing features, allowing you to direct calls to the right agents quickly. 8x8, however, provides more sophisticated routing options, making it ideal for larger teams with complex call management needs. If you require advanced call routing capabilities, 8x8 is the better choice.
Analytics
Analytics provides insights into call performance and customer interactions. Ringover offers comprehensive analytics tools, helping you track key metrics and improve service quality. 8x8, however, excels with its detailed analytics and reporting features, making it a valuable tool for data-driven decision-making. If you prioritize in-depth analytics, 8x8 is the superior option.
CRM Integrations
CRM Integrations enhance the functionality of your communication tools by connecting them with your existing systems. Ringover offers seamless integrations with popular CRMs, streamlining workflows. 8x8 also provides robust integration options, making it a versatile choice for businesses using multiple tools. If seamless integration is a priority, 8x8 is the more adaptable solution.
Video Conferencing
Video Conferencing is crucial for remote communication and collaboration. Ringover offers basic video conferencing features, suitable for small teams. 8x8, however, provides advanced video conferencing solutions, making it ideal for businesses with extensive remote communication needs. If you need a tool with robust video conferencing capabilities, 8x8 is the better option.
Team Messaging
Team Messaging facilitates internal communication and collaboration. Ringover offers basic messaging features, suitable for small teams. 8x8, however, excels with its comprehensive team messaging solutions, making it a valuable tool for businesses with extensive communication needs. If you require advanced team messaging capabilities, 8x8 is the superior choice.
Call Recording
Call Recording is essential for quality assurance and training purposes. Ringover offers reliable call recording features, ensuring you can capture and review calls easily. 8x8, however, provides more advanced recording options, making it ideal for businesses with stringent compliance requirements. If you need a tool with robust call recording capabilities, 8x8 is the better choice.
Pricing Comparison of Ringover and 8x8
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Ringover and 8x8. This comparison will highlight the best option for enhancing your communication needs.
Ringover Pricing Plans
- Local number from 43 countries, enhancing local presence.
- Mobile, web, and desktop applications for versatile access.
- IVR and call forwarding for efficient call management.
- Call logs and recordings for comprehensive call tracking.
- Advanced IVR with smart routing and call queues.
- Two integrations for seamless tool connectivity.
- Advanced analytics for in-depth performance insights.
- Coaching features like double listening and whispering.
- Power Dialer for efficient and automated calling.
- Call scripts to standardize communication.
- Voicemail drop for quick message delivery.
- Local Presence Dialing for enhanced caller recognition.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly evaluate each communication platform, focusing on key factors like functionality, ease of use, and security. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
Ringover or 8x8: Which One Matches Your Business Needs?
Choose Ringover If You Need ...
- Comprehensive call management solution
If you are a business looking for a comprehensive call management solution with seamless CRM integrations and a user-friendly interface, Ringover is the ideal choice. It offers a range of features to streamline communication processes and improve customer service.
- User-friendly interface
If you are a small to medium-sized business seeking a user-friendly interface that is easy to navigate, Ringover is the perfect fit. Its intuitive design ensures a smooth experience for users with varying technical skills.
Choose 8x8 If You Need ...
- Advanced communication solutions
If you are a business with diverse communication needs, 8x8 is the superior choice. It offers advanced communication solutions, including voice, video, chat, and contact center services, making it a versatile tool for enhancing communication strategies.
- Robust security features
If you are a business handling sensitive information and prioritizing data protection, 8x8 is the safer bet. It provides robust security features, ensuring data privacy and protection, making it a reliable choice for businesses with stringent security requirements.
Frequently Asked Questions
What are the key differences between Ringover and 8x8?
Which tool is more cost-effective for small businesses?
How do the security features of Ringover and 8x8 compare?
Which tool offers better customer support?
Can Ringover and 8x8 integrate with my existing CRM system?
Which tool is easier to set up and use?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
