RingCentral vs 8x8 (2024 Comparison)
RingCentral offers a comprehensive communication platform with robust features and seamless integration capabilities. Its user-friendly interface and extensive functionality make it a top choice for businesses seeking a reliable communication solution.
- Comprehensive communication platform
- User-friendly interface
- Robust integration capabilities
- Higher price point
- Complex setup for beginners
Free plan?
YesStarting price
$20 per month per user
8x8 provides versatile communication solutions with a reliable infrastructure and affordable pricing. Its wide range of tools makes it an attractive option for businesses looking to enhance their communication capabilities.
- Versatile communication solutions
- Reliable infrastructure
- Affordable pricing
- Limited integration options
- Less intuitive interface
Free plan?
NoStarting price
Contact salesWhat is RingCentral?
RingCentral is a comprehensive cloud-based communication platform that offers voice, video, team messaging, and collaboration solutions. It helps businesses streamline their communication processes, improve productivity, and enhance customer engagement. With its robust features, RingCentral enables seamless communication across various devices, making it an ideal choice for remote teams and businesses looking to enhance their communication infrastructure.
What is 8x8?
8x8 is a versatile cloud-based communication platform that provides voice, video, chat, and contact center solutions. It helps businesses improve their communication efficiency and customer service by offering a unified platform for all communication needs. With its reliable and secure infrastructure, 8x8 is suitable for businesses of all sizes looking to enhance their communication capabilities and customer interactions.
Pros and Cons of RingCentral vs 8x8
Pros & Cons of RingCentral
- RingCentral offers a wide range of communication tools, including voice, video, and messaging, making it a versatile choice for businesses looking to enhance their communication infrastructure.
- RingCentral's intuitive design and easy navigation make it a top choice for businesses seeking a hassle-free communication solution.
- RingCentral offers a wide range of integrations with popular business tools, making it easy to connect with existing systems and streamline workflows.
- RingCentral's comprehensive feature set comes at a higher price, which may be a consideration for businesses with limited budgets.
- RingCentral's advanced features may require a learning curve for beginners, making it less suitable for those seeking a simple communication solution.
Pros & Cons of 8x8
- 8x8 offers a wide range of communication tools, including voice, video, and chat, making it a versatile choice for businesses looking to enhance their communication capabilities.
- 8x8's robust and secure infrastructure ensures reliable communication, making it a top choice for businesses seeking a dependable communication solution.
- 8x8 offers competitive pricing, making it an attractive option for businesses with limited budgets seeking a cost-effective communication solution.
- 8x8 offers fewer integration options compared to RingCentral, which may be a consideration for businesses seeking extensive connectivity with other tools.
- 8x8's interface may be less intuitive for some users, making it less suitable for those seeking a user-friendly communication solution.
RingCentral vs 8x8: At A Glance
RingCentral vs 8x8: A Detailed Breakdown of Key Features
Video Conferencing
RingCentral offers a robust video conferencing feature that supports high-quality video calls and meetings. Its user-friendly interface and seamless integration with other tools make it a top choice for businesses looking to enhance their video communication capabilities. 8x8 also provides reliable video conferencing, but RingCentral's superior quality and ease of use give it an edge. If video conferencing is a priority, RingCentral is the better option.
Team Messaging
RingCentral's team messaging feature allows for seamless communication and collaboration among team members. Its intuitive interface and integration with other tools make it easy to use and highly effective. 8x8 also offers team messaging, but RingCentral's superior functionality and ease of use make it the better choice for businesses looking to improve team communication.
Collaboration Tools
RingCentral provides a comprehensive suite of collaboration tools that enable teams to work together effectively. Its advanced features and seamless integration with other tools make it a top choice for businesses looking to enhance their collaboration capabilities. 8x8 also offers collaboration tools, but RingCentral's superior functionality and ease of use give it an edge. If collaboration is a priority, RingCentral is the better option.
Mobile App
RingCentral's mobile app offers a seamless user experience, allowing users to access all communication features on the go. Its intuitive design and robust functionality make it a top choice for businesses looking to enhance their mobile communication capabilities. 8x8 also provides a mobile app, but RingCentral's superior quality and ease of use give it an edge. If mobile communication is a priority, RingCentral is the better option.
Call Management
RingCentral's call management feature offers advanced capabilities, including call routing, forwarding, and recording. Its user-friendly interface and seamless integration with other tools make it a top choice for businesses looking to enhance their call management capabilities. 8x8 also offers call management, but RingCentral's superior functionality and ease of use give it an edge. If call management is a priority, RingCentral is the better option.
Analytics and Reporting
RingCentral provides comprehensive analytics and reporting features that allow businesses to track and analyze communication data. Its advanced capabilities and user-friendly interface make it a top choice for businesses looking to enhance their analytics and reporting capabilities. 8x8 also offers analytics and reporting, but RingCentral's superior functionality and ease of use give it an edge. If analytics and reporting are a priority, RingCentral is the better option.
Pricing Comparison of RingCentral and 8x8
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of RingCentral and 8x8. This comparison will highlight the best option for enhancing your communication infrastructure.
RingCentral Pricing Plans
- HD video meetings supporting up to 100 participants.
- Business SMS and MMS for effective communication.
- Google and Microsoft integrations for seamless workflow.
- AI Assistant for real-time call and meeting transcriptions.
- Advanced call monitoring and handling features.
- Connect multiple sites for unified management.
- Unlimited internet fax for document sharing.
- CRM integrations with Salesforce, Hubspot, and more.
- HD video meetings with up to 200 participants.
- Device analytics and alerts for performance tracking.
- Unlimited storage for files and recordings.
- AI Assistant for writing and translating SMS and chats.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly evaluate each communication platform, assessing key features like functionality, scalability, and security. By analyzing user reviews and real-world insights, we ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you make informed decisions.
RingCentral or 8x8: Which One Matches Your Business Needs?
Choose RingCentral If You Need ...
- Comprehensive communication platform
If you are looking for a comprehensive communication platform with robust features and seamless integration capabilities, RingCentral is the better choice. Its extensive functionality and user-friendly interface make it ideal for businesses seeking a reliable communication solution.
- User-friendly interface
If you prioritize ease of use and a user-friendly interface, RingCentral is the better option. Its intuitive design and easy navigation make it a top choice for businesses seeking a hassle-free communication solution.
Choose 8x8 If You Need ...
- Versatile communication solutions
If you are looking for versatile communication solutions with a reliable infrastructure and affordable pricing, 8x8 is the better choice. Its wide range of tools makes it an attractive option for businesses looking to enhance their communication capabilities.
- Affordable pricing
If you have a limited budget and are seeking a cost-effective communication solution, 8x8 is the better option. Its competitive pricing makes it an attractive choice for businesses looking to enhance their communication capabilities without breaking the bank.
Frequently Asked Questions
What are the key differences between RingCentral and 8x8?
Which platform is easier to use, RingCentral or 8x8?
Which platform offers better customer support, RingCentral or 8x8?
Which platform offers better security, RingCentral or 8x8?
Which platform is more scalable, RingCentral or 8x8?
Which platform offers better video conferencing, RingCentral or 8x8?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
