8x8 vs Freshcaller (2024 Comparison)
8x8 offers a comprehensive communication suite with robust security features and scalability, making it a great choice for businesses looking to enhance their communication infrastructure.
- Comprehensive communication suite
- Robust security features
- Scalable for growing businesses
- Complex setup process
- Higher cost for advanced features
Free plan?
NoStarting price
Contact sales
Freshcaller provides a user-friendly interface and affordable pricing, making it an attractive option for smaller businesses looking to enhance their call center operations.
- User-friendly interface
- Affordable pricing
- Wide range of integrations
- Limited video conferencing features
- Basic call recording quality
Free plan?
YesStarting price
€15 per agent per monthWhat is 8x8?
8x8 is a comprehensive cloud-based communication platform that offers voice, video, chat, and contact center solutions. It helps businesses streamline their communication processes, improve customer engagement, and enhance collaboration among team members. With its robust features, 8x8 ensures seamless connectivity and efficient communication, making it an ideal choice for businesses looking to enhance their communication infrastructure.
What is Freshcaller?
Freshcaller is a cloud-based call center software that provides businesses with a reliable and efficient way to manage their customer interactions. It offers features like call routing, IVR, and call recording, which help businesses improve their customer service and streamline their communication processes. Freshcaller is designed to be user-friendly and scalable, making it a great choice for businesses of all sizes looking to enhance their call center operations.
Pros and Cons of 8x8 vs Freshcaller
Pros & Cons of 8x8
- 8x8 offers a wide range of communication tools, including voice, video, chat, and contact center solutions, making it a versatile choice for businesses looking to enhance their communication infrastructure.
- 8x8 provides a strong security infrastructure, ensuring that your communication data is protected from potential threats and breaches.
- 8x8 is designed to scale with your business, making it a great choice for businesses looking to grow their communication infrastructure.
- Setting up 8x8 can be a bit challenging, especially for businesses with limited technical expertise. It may require additional resources to get everything up and running smoothly.
- While 8x8 offers a comprehensive suite of features, the cost can be higher for businesses looking to access advanced features, which may not be ideal for smaller businesses with limited budgets.
Pros & Cons of Freshcaller
- Freshcaller is designed with user-friendliness in mind, making it easy for businesses to set up and manage their call center operations without the need for extensive technical expertise.
- Freshcaller offers competitive pricing, making it an attractive option for smaller businesses or those with limited budgets looking to enhance their call center operations.
- Freshcaller offers a wide range of integrations with popular business tools, making it easy to connect your call center operations with the rest of your business.
- Freshcaller's video conferencing capabilities are more basic compared to other solutions, which may not be ideal for businesses looking for a comprehensive video conferencing solution.
- While Freshcaller offers call recording, the quality and accessibility are slightly less impressive compared to other solutions, which may not be ideal for businesses with high call recording requirements.
8x8 vs Freshcaller: At A Glance
8x8 vs Freshcaller: A Detailed Breakdown of Key Features
Call Routing
When it comes to call routing, Freshcaller shines with its intuitive interface and easy setup. I found it incredibly straightforward to configure call flows, which is a huge plus if you're managing a busy call center. 8x8, on the other hand, offers more advanced routing options, which can be beneficial for larger organizations with complex needs. If you're looking for simplicity and ease of use, Freshcaller might be your best bet. However, if you need more robust routing capabilities, 8x8 is the way to go.
IVR
Both 8x8 and Freshcaller offer solid IVR capabilities, but Freshcaller takes the lead with its user-friendly design. Setting up IVR menus was a breeze, and I appreciated the flexibility it offered. 8x8's IVR is more feature-rich, which can be advantageous for businesses with more complex requirements. If you're looking for a straightforward IVR solution, Freshcaller is a great choice. However, if you need more advanced features, 8x8 is worth considering.
Call Recording
8x8 excels in call recording, offering high-quality recordings and easy access to recorded calls. I found it particularly useful for training and quality assurance purposes. Freshcaller also offers call recording, but the quality and accessibility are slightly less impressive. If call recording is a critical feature for your business, 8x8 is the better option. However, if it's not a top priority, Freshcaller still provides a decent solution.
Video Conferencing
8x8 stands out with its video conferencing capabilities, offering high-quality video and a range of features that make virtual meetings seamless. I found it particularly useful for team collaboration and client meetings. Freshcaller, while offering basic video conferencing, doesn't quite match up to 8x8's offerings. If video conferencing is a key requirement for your business, 8x8 is the clear winner.
Chat
8x8 offers a comprehensive chat solution that integrates seamlessly with its other communication tools. I found it particularly useful for quick team communication and customer support. Freshcaller, while offering basic chat capabilities, doesn't quite match up to 8x8's offerings. If chat is an important feature for your business, 8x8 is the better choice.
Contact Center Solutions
8x8 offers a robust contact center solution that includes a wide range of features to enhance customer interactions. I found it particularly useful for managing large volumes of customer inquiries. Freshcaller, while offering a solid contact center solution, doesn't quite match up to 8x8's offerings. If you're looking for a comprehensive contact center solution, 8x8 is the better choice.
Pricing Comparison of 8x8 and Freshcaller
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of 8x8 and Freshcaller. This comparison will highlight the best option for enhancing your communication infrastructure.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Freshcaller Pricing Plans
- Buy Toll-free Numbers to enhance customer accessibility.
- Inbound Caller ID for identifying incoming calls.
- Desktop Notifications to stay updated on call activities.
- Call Notes for documenting important call details.
- Number Porting to retain existing phone numbers.
- Basic Call Queues for managing call flow efficiently.
- Voicemail for capturing missed calls.
- Warm Transfer for seamless call handovers.
- Holiday Routing to manage calls during holidays.
- Advanced Call Metrics for detailed performance analysis.
- Call Barging to join ongoing calls for supervision.
- Call Center Agent Statuses for monitoring agent availability.
- Speech Enabled IVR (Phone Trees) FREDDY for advanced call routing.
- Abandoned Call Metrics to track missed opportunities.
- Service Level Monitoring for ensuring quality standards.
- Day Passes to add extra agents temporarily.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key aspects like functionality, ease of use, and scalability. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
8x8 or Freshcaller: Which One Matches Your Business Needs?
Choose 8x8 If You Need ...
- Comprehensive communication suite
If you are a business looking for a comprehensive communication suite that includes voice, video, chat, and contact center solutions, 8x8 is the ideal choice. Its robust features and scalability make it a great option for businesses looking to enhance their communication infrastructure.
- Robust security features
If you are a business that prioritizes security and wants to ensure that your communication data is protected from potential threats, 8x8 is the better choice. Its strong security infrastructure provides peace of mind for businesses looking to protect their communication infrastructure.
Choose Freshcaller If You Need ...
- User-friendly interface
If you are a business looking for a user-friendly call center solution that is easy to set up and manage, Freshcaller is the ideal choice. Its intuitive interface and affordable pricing make it a great option for smaller businesses or those with limited technical expertise.
- Affordable pricing
If you are a business with a limited budget looking for an affordable call center solution, Freshcaller is the better choice. Its competitive pricing and wide range of integrations make it an attractive option for businesses looking to enhance their call center operations without breaking the bank.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
