LiveAgent vs 8x8 (2024 Comparison)
LiveAgent offers a comprehensive help desk solution with a robust ticketing system and excellent customer support. Its wide range of integrations enhances functionality, making it a top choice for businesses focused on customer service.
- Comprehensive ticketing system
- Excellent customer support
- Wide range of integrations
- Learning curve for new users
- More focused on support
Free plan?
YesStarting price
$15 per month per user
8x8 provides a versatile communication platform with reliable voice and video solutions. Its scalable cloud infrastructure ensures seamless connectivity, making it ideal for businesses looking to enhance their communication capabilities.
- Reliable voice communication
- Robust video conferencing
- Scalable cloud infrastructure
- Higher pricing for small businesses
- Less focus on support
Free plan?
NoStarting price
Contact salesWhat is LiveAgent?
LiveAgent is a comprehensive help desk software that streamlines customer support operations. It offers a unified platform for managing emails, calls, and social media interactions, ensuring no customer query goes unanswered. With its robust ticketing system, LiveAgent helps businesses enhance their customer service efficiency. The software's intuitive interface and customizable features make it a favorite among support teams, allowing them to tailor the system to their specific needs. Whether you're a small business or a large enterprise, LiveAgent provides the tools necessary to deliver exceptional customer experiences.
What is 8x8?
8x8 is a versatile communication platform that integrates voice, video, chat, and contact center solutions. It empowers businesses to connect with their customers and teams seamlessly, regardless of location. With 8x8, you can manage all your communication needs from a single platform, enhancing collaboration and productivity. Its cloud-based infrastructure ensures reliability and scalability, making it suitable for businesses of all sizes. Whether you're conducting virtual meetings or managing customer interactions, 8x8 provides the tools to keep your operations running smoothly.
Pros and Cons of LiveAgent vs 8x8
Pros & Cons of LiveAgent
- LiveAgent's ticketing system is a standout feature, offering a comprehensive solution for managing customer inquiries across multiple channels. It streamlines the support process, ensuring no query goes unanswered.
- LiveAgent is renowned for its exceptional customer support, providing timely assistance and a wealth of resources to help users maximize the platform's potential.
- LiveAgent offers a wide range of integrations with popular business tools, enhancing its functionality and allowing seamless workflow management.
- LiveAgent, while feature-rich, may require a bit of a learning curve for new users. Its comprehensive feature set can be overwhelming for beginners.
- LiveAgent is more focused on customer support, which may not be ideal for businesses looking for a comprehensive communication solution.
Pros & Cons of 8x8
- 8x8 excels in voice communication, providing a reliable and high-quality solution for businesses. Its cloud-based infrastructure ensures seamless connectivity, making it ideal for remote teams.
- 8x8 offers a robust video conferencing solution, enabling businesses to conduct virtual meetings with ease. Its user-friendly interface and high-quality video make it a preferred choice for many.
- 8x8's cloud-based infrastructure provides an edge in terms of scalability. It can easily accommodate growing communication needs, making it ideal for expanding businesses.
- 8x8's pricing might be a bit steep for smaller businesses, making it less accessible for those with limited budgets.
- 8x8, while offering communication solutions, is less focused on customer support, which may not be ideal for businesses prioritizing support operations.
LiveAgent vs 8x8: At A Glance
Value to Price
LiveAgent offers a robust set of features at a competitive price, making it a great value for businesses looking to enhance their customer support. Its comprehensive ticketing system and integration capabilities justify its cost. On the other hand, 8x8 provides a wide range of communication tools, but its pricing might be a bit steep for smaller businesses. If you're looking for a cost-effective solution with extensive features, LiveAgent is the better choice.
Ease of Use
8x8 shines in terms of ease of use, with a user-friendly interface that simplifies communication management. Its intuitive design makes it accessible for users of all skill levels. LiveAgent, while feature-rich, may require a bit of a learning curve for new users. If you prioritize a straightforward and easy-to-navigate platform, 8x8 is the way to go.
Functionality
LiveAgent excels in functionality, offering a comprehensive suite of tools for managing customer interactions across multiple channels. Its robust ticketing system and automation features enhance support efficiency. 8x8, while versatile, focuses more on communication solutions. If your primary need is a feature-rich customer support platform, LiveAgent is the superior choice.
Scalability
Both LiveAgent and 8x8 offer scalable solutions, but 8x8's cloud-based infrastructure provides an edge in terms of scalability. It can easily accommodate growing communication needs, making it ideal for expanding businesses. LiveAgent, while scalable, is more focused on customer support. If you're planning for growth and need a scalable communication platform, 8x8 is the better option.
Integrations
LiveAgent offers a wide range of integrations with popular business tools, enhancing its functionality and allowing seamless workflow management. 8x8 also provides integration options, but they are more focused on communication tools. If you need a platform with extensive integration capabilities, LiveAgent is the better choice.
Customer Support
LiveAgent is renowned for its exceptional customer support, providing timely assistance and a wealth of resources to help users maximize the platform's potential. 8x8 also offers reliable support, but LiveAgent's dedication to customer satisfaction gives it an edge. If top-notch customer support is a priority, LiveAgent is the superior option.
Security
Both LiveAgent and 8x8 prioritize security, implementing robust measures to protect user data. 8x8's cloud-based infrastructure offers additional security benefits, making it a reliable choice for businesses concerned about data protection. LiveAgent also provides strong security features, but 8x8's cloud focus gives it a slight advantage. If security is a top concern, 8x8 is the better option.
Overall Rating
LiveAgent scores higher overall due to its comprehensive feature set and exceptional customer support. It is an excellent choice for businesses focused on enhancing their customer service operations. 8x8, while slightly lower in overall rating, excels in communication solutions and scalability. If your primary need is a robust customer support platform, LiveAgent is the better choice.
LiveAgent vs 8x8: A Detailed Breakdown of Key Features
Ticketing System
LiveAgent's ticketing system is a standout feature, offering a comprehensive solution for managing customer inquiries across multiple channels. It streamlines the support process, ensuring no query goes unanswered. On the other hand, 8x8, while offering basic ticketing capabilities, focuses more on communication solutions. If your primary need is a robust ticketing system, LiveAgent is the superior choice.
Voice Communication
8x8 excels in voice communication, providing a reliable and high-quality solution for businesses. Its cloud-based infrastructure ensures seamless connectivity, making it ideal for remote teams. LiveAgent, while offering voice capabilities, is more focused on customer support. If voice communication is a priority, 8x8 is the better option.
Video Conferencing
8x8 offers a robust video conferencing solution, enabling businesses to conduct virtual meetings with ease. Its user-friendly interface and high-quality video make it a preferred choice for many. LiveAgent, while offering video capabilities, is more focused on customer support. If video conferencing is a key requirement, 8x8 is the superior choice.
Chat Support
LiveAgent provides an excellent chat support feature, allowing businesses to engage with customers in real-time. Its intuitive interface and customization options make it a favorite among support teams. 8x8, while offering chat capabilities, is more focused on communication solutions. If chat support is a priority, LiveAgent is the better choice.
Social Media Integration
LiveAgent offers seamless social media integration, allowing businesses to manage customer interactions across various platforms. Its comprehensive solution ensures no query goes unanswered. 8x8, while offering integration options, is more focused on communication tools. If social media integration is a key requirement, LiveAgent is the superior choice.
Analytics and Reporting
Both LiveAgent and 8x8 offer robust analytics and reporting features, providing valuable insights into customer interactions and communication performance. 8x8's cloud-based infrastructure offers additional benefits, making it a reliable choice for businesses. If analytics and reporting are a priority, 8x8 is the better option.
Pricing Comparison of LiveAgent and 8x8
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of LiveAgent and 8x8. This comparison will highlight the best option for enhancing your customer support and communication needs.
LiveAgent Pricing Plans
- Includes live chat for real-time customer interaction and support.
- Access to a knowledge base for self-service and information sharing.
- Customer portal for easy access to support and resources.
- Automation rules to streamline repetitive tasks and improve efficiency.
- Time rules and reports for better management and insights.
- Proactive chat invitations to engage customers effectively.
- Agent ratings to monitor and improve service quality.
- AI Answer Assistant for automated responses and support.
- Time tracking and audit log for detailed activity monitoring.
- Integration with social media platforms like Facebook and Instagram.
- WhatsApp support for direct customer communication.
- Comprehensive service levels (SLA) for guaranteed service quality.
- Priority support for faster issue resolution and assistance.
- Assisted channels integration for seamless communication.
- Branding free for a customized and professional appearance.
- Scheduled release management for planned updates and improvements.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly test each communication platform, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
LiveAgent or 8x8: Which One Matches Your Business Needs?
Choose LiveAgent If You Need ...
- Comprehensive support solution
If you are a business focused on enhancing customer service operations, LiveAgent is the ideal choice. Its comprehensive ticketing system and excellent customer support make it a top choice for businesses prioritizing support.
- Wide range of integrations
If you need a platform with extensive integration capabilities, LiveAgent is the better choice. Its wide range of integrations with popular business tools enhances functionality and allows seamless workflow management.
Choose 8x8 If You Need ...
- Reliable communication platform
If you are a business looking to enhance communication capabilities, 8x8 is the ideal choice. Its reliable voice and video solutions, along with scalable cloud infrastructure, make it a top choice for businesses prioritizing communication.
- Scalable cloud infrastructure
If you are planning for growth and need a scalable communication platform, 8x8 is the better option. Its cloud-based infrastructure provides an edge in terms of scalability, accommodating growing communication needs.
Frequently Asked Questions
What are the key differences between LiveAgent and 8x8?
Which tool is more cost-effective for small businesses?
How do LiveAgent and 8x8 compare in terms of scalability?
Which tool offers better customer support?
Are there any integration differences between LiveAgent and 8x8?
Which tool is better for video conferencing?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
