8x8 vs CloudTalk (2024 Comparison)
8x8 offers a comprehensive communication suite with robust security features and excellent customer support, making it ideal for businesses looking to enhance their communication infrastructure.
- Comprehensive communication suite
- Robust security features
- Excellent customer support
- Complex for beginners
- Higher cost for advanced features
Free plan?
NoStarting price
Contact sales
CloudTalk provides a user-friendly interface with strong CRM integration and affordable pricing, making it a great choice for businesses looking to enhance their call center operations.
- User-friendly interface
- Strong CRM integration
- Affordable pricing
- Limited video conferencing
- Fewer advanced features
Free plan?
NoStarting price
$25 per month per userWhat is 8x8?
8x8 is a comprehensive communication platform that offers voice, video, chat, and contact center solutions. It helps businesses streamline their communication processes, improve customer engagement, and enhance team collaboration. With its robust features, 8x8 ensures seamless connectivity and productivity, making it an ideal choice for businesses looking to enhance their communication infrastructure.
What is CloudTalk?
CloudTalk is a cloud-based call center software designed to improve customer interactions and streamline communication processes. It offers features like call routing, analytics, and integrations with popular CRM systems. CloudTalk helps businesses enhance their customer service operations, making it easier to manage calls and improve customer satisfaction.
Pros and Cons of 8x8 vs CloudTalk
Pros & Cons of 8x8
- 8x8 offers a wide range of communication tools, including voice, video, and chat, making it a versatile solution for businesses looking to enhance their communication infrastructure.
- 8x8 places a strong emphasis on security, offering robust measures to protect user data and ensure secure communication, making it ideal for businesses with stringent security requirements.
- 8x8 provides excellent customer support, with a range of resources available to help users get the most out of the platform, ensuring a smooth and efficient user experience.
- 8x8's wide range of features can be overwhelming for beginners, requiring a learning curve to fully utilize the platform's capabilities, making it less ideal for those new to communication tools.
- While 8x8 offers a comprehensive suite of features, the cost can be higher for businesses looking to access advanced functionalities, making it less suitable for those on a tight budget.
Pros & Cons of CloudTalk
- CloudTalk is known for its user-friendly interface, making it easy for teams to get up and running quickly, ideal for businesses looking for a straightforward call center solution.
- CloudTalk excels in CRM integration, offering seamless connectivity with popular CRM systems, making it the better choice for businesses heavily reliant on CRM systems for managing customer relationships.
- CloudTalk offers competitive pricing, making it an affordable option for businesses looking to enhance their call center operations without breaking the bank.
- CloudTalk's focus on call center solutions means it lacks the advanced video conferencing features of other platforms, making it less suitable for businesses needing robust video communication tools.
- While CloudTalk offers essential call center features, it lacks some of the advanced functionalities of other platforms, making it less ideal for businesses needing a comprehensive communication solution.
8x8 vs CloudTalk: At A Glance
Value to Price
8x8 offers a comprehensive suite of communication tools at a competitive price, making it a great value for businesses looking to enhance their communication infrastructure. CloudTalk, while slightly more affordable, offers fewer features, making 8x8 the better choice for those seeking a robust solution.
Ease of Use
CloudTalk is known for its user-friendly interface, making it easy for teams to get up and running quickly. 8x8, while slightly more complex, offers a wealth of features that can be customized to fit specific business needs, making it ideal for those who need a tailored solution.
Functionality
8x8 provides a wide range of functionalities, including voice, video, and chat, making it a versatile tool for businesses. CloudTalk, while offering essential call center features, lacks some of the advanced functionalities of 8x8, making the latter a better choice for those needing a comprehensive solution.
Scalability
Both 8x8 and CloudTalk offer scalable solutions, but 8x8's robust infrastructure makes it more suitable for larger enterprises. CloudTalk is ideal for small to medium-sized businesses looking for a scalable call center solution without the need for extensive features.
Integrations
CloudTalk excels in integrations, offering seamless connectivity with popular CRM systems. 8x8 also offers integrations, but CloudTalk's focus on CRM connectivity makes it the better choice for businesses heavily reliant on CRM systems.
Customer Support
8x8 provides excellent customer support, with a range of resources available to help users get the most out of the platform. CloudTalk also offers good support, but 8x8's comprehensive resources make it the better choice for those who may need more assistance.
Security
8x8 places a strong emphasis on security, offering robust measures to protect user data. CloudTalk also offers security features, but 8x8's comprehensive approach makes it the better choice for businesses with stringent security requirements.
Overall Rating
Overall, 8x8 offers a more comprehensive solution with a wide range of features, making it the better choice for businesses looking for a robust communication platform. CloudTalk, while slightly more affordable, is ideal for those seeking a user-friendly call center solution.
8x8 vs CloudTalk: A Detailed Breakdown of Key Features
Call Routing
8x8 offers advanced call routing features that allow businesses to efficiently manage incoming calls and ensure they are directed to the right department or individual. CloudTalk also provides call routing capabilities, but 8x8's more sophisticated options make it the better choice for businesses with complex call management needs.
Video Conferencing
8x8 excels in video conferencing, offering high-quality video and audio, along with features like screen sharing and virtual backgrounds. CloudTalk, while primarily focused on call center solutions, lacks the advanced video conferencing features of 8x8, making the latter the better choice for businesses needing robust video communication tools.
Analytics
Both 8x8 and CloudTalk offer analytics features that provide insights into call performance and customer interactions. However, 8x8's more comprehensive analytics tools make it the better choice for businesses looking to gain deeper insights into their communication processes.
CRM Integration
CloudTalk shines in CRM integration, offering seamless connectivity with popular CRM systems. 8x8 also offers CRM integration, but CloudTalk's focus on this area makes it the better choice for businesses heavily reliant on CRM systems for managing customer relationships.
Voicemail
8x8 provides robust voicemail features, allowing users to easily manage and access voicemails from any device. CloudTalk also offers voicemail capabilities, but 8x8's more advanced features make it the better choice for businesses needing comprehensive voicemail management.
Call Recording
Both 8x8 and CloudTalk offer call recording features, allowing businesses to record and review calls for quality assurance and training purposes. 8x8's more advanced call recording options make it the better choice for businesses needing detailed call recording capabilities.
Pricing Comparison of 8x8 and CloudTalk
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of 8x8 and CloudTalk. This comparison will highlight the best option for enhancing your communication needs.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
CloudTalk Pricing Plans
- Unlimited inbound & intracompany calls to enhance internal collaboration.
- Access to international numbers in 160+ countries for global reach.
- Softphone available for desktop, iOS, and Android for flexibility.
- Call recording feature to ensure quality and compliance.
- Advanced real-time analytics with unlimited history for insights.
- Integrations to other systems & API for seamless workflow.
- IVR, Skill-based routing, AI Smart queueing for efficient call management.
- Global SMS / MMS messages to reach customers worldwide.
- Salesforce integrations for enhanced CRM capabilities.
- Advanced sales features like Power dialer and Smart dialer for efficiency.
- Live call monitoring & wallboards for real-time supervision.
- WhatsApp integration for direct customer communication.
- Custom onboarding & Priority support for tailored assistance.
- Custom reporting for detailed insights and analysis.
- Enterprise-level security to protect sensitive data.
- Developer support for technical guidance and solutions.
Our Rating Methodology
We thoroughly test each communication tool, evaluating key features like functionality, scalability, and security. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
8x8 or CloudTalk: Which One Matches Your Business Needs?
Choose 8x8 If You Need ...
- Comprehensive communication suite
If you are a business looking for a comprehensive communication suite that includes voice, video, and chat, 8x8 is the ideal choice. Its wide range of features and robust security make it perfect for enhancing your communication infrastructure.
- Robust security features
If your business has stringent security requirements, 8x8's robust security features make it the better choice. Its comprehensive approach to data protection ensures your communication is secure and reliable.
Choose CloudTalk If You Need ...
- User-friendly interface
If you are a business looking for a user-friendly call center solution, CloudTalk is the ideal choice. Its intuitive interface makes it easy for teams to get up and running quickly, ensuring a smooth and efficient user experience.
- Strong CRM integration
If your business heavily relies on CRM systems for managing customer relationships, CloudTalk's strong CRM integration makes it the better choice. Its seamless connectivity with popular CRM systems ensures efficient customer management.
Frequently Asked Questions
What are the key differences between 8x8 and CloudTalk?
Which tool is more affordable, 8x8 or CloudTalk?
Which tool offers better customer support, 8x8 or CloudTalk?
Which tool is better for video conferencing, 8x8 or CloudTalk?
Which tool offers better CRM integration, 8x8 or CloudTalk?
Which tool is more scalable, 8x8 or CloudTalk?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
