8x8 Pricing & Plans (2024 Guide)
8x8 provides a robust communication platform integrating voice, video, and chat. Its flexible pricing and comprehensive features make it a valuable choice for businesses seeking efficient communication solutions.
- Comprehensive communication solutions.
- Flexible pricing plans available.
- Seamless integration with other tools.
- Complex setup for beginners.
- Limited customization options.
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How Much Does 8x8 Cost?
8x8 offers a variety of pricing plans to accommodate different business communication needs. Below is a detailed breakdown of 8x8’s plans, highlighting their key features for various business requirements.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
8x8 Pricing Plans in Detail
X2
The X2 plan offers a comprehensive communication solution with unlimited voice calling to 14 countries, HD video and audio conferencing for up to 500 participants, and seamless integration with Microsoft Teams. It is designed to enhance collaboration and communication within small businesses, providing a robust platform for voice, video, and chat interactions.
X4
The X4 plan builds on the X2 plan by expanding the reach to 48 countries for voice calling and adding advanced features like 8x8 Frontdesk for receptionists and operators. It includes supervisor analytics and call management features such as monitor, whisper, and barge, making it ideal for medium enterprises seeking enhanced call handling and analytics capabilities.
X6
The X6 plan is tailored for large enterprises, offering a voice contact center with skills-based routing, IVR, and call recording. It integrates with CRM systems for seamless customer relationship management and provides reporting and analytics for data-driven decision-making. The plan also includes CX journey mapping to improve customer experience.
X7
The X7 plan enhances the X6 plan by providing omni-channel support for social media, chat, email, SMS, and video. It features co-browsing for real-time customer assistance and a unified interface for managing voice and digital interactions. This plan is popular among large enterprises for its comprehensive communication capabilities across multiple channels.
X8
The X8 plan offers advanced contact center features, including quality management and speech and text analytics. It builds on the X7 plan by providing comprehensive interactions analytics for performance improvement. This plan is ideal for large enterprises seeking superior customer service and advanced communication solutions to maintain high service standards.
Top 8x8 Features
Video Conferencing
Imagine hosting seamless video meetings with your team or clients, no matter where they are. With 8x8, you can do just that. I found the video quality to be exceptional, and the interface is user-friendly, making it easy for anyone to join a meeting. You’ll appreciate how it integrates with your calendar, ensuring you never miss a meeting. This feature truly enhances remote collaboration, making it feel like everyone is in the same room.
Team Messaging
Staying connected with your team is crucial, and 8x8’s team messaging feature makes it effortless. I loved how I could quickly send messages, share files, and even create group chats for different projects. It’s like having a virtual office where everyone can communicate in real-time. You’ll find this feature invaluable for keeping everyone on the same page and ensuring that important information is shared promptly.
Contact Center Solutions
If you’re in a customer-facing role, you’ll appreciate 8x8’s contact center solutions. I was impressed by how it streamlined customer interactions, allowing me to manage calls, emails, and chats from a single platform. This feature helps you provide excellent customer service by ensuring that no customer query goes unanswered. It’s a game-changer for businesses that prioritize customer satisfaction.
Who Is 8x8 Best For?
8x8 is perfect for medium to large enterprises seeking to enhance their communication infrastructure. With features like integrated voice, video, and chat, it streamlines operations and improves customer interactions, making it ideal for businesses aiming to boost productivity and customer satisfaction.
- Ideal for large enterprises.
8x8 is tailored for large enterprises needing a unified communication platform. It offers robust features like video conferencing, team messaging, and contact center solutions, ensuring seamless communication across departments and enhancing overall efficiency.
- Great for remote teams.
8x8 excels for remote teams requiring reliable communication tools. Its cloud-based platform supports video calls, messaging, and collaboration, making it easy for distributed teams to stay connected and productive, regardless of location.
- Perfect for customer-centric businesses.
8x8 is ideal for businesses focused on customer service. With its contact center solutions, businesses can manage customer interactions efficiently, ensuring high-quality service and satisfaction, which is crucial for customer-centric operations.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
