Aircall vs 8x8 (2024 Comparison)
Aircall offers a user-friendly interface and seamless CRM integration, making it an ideal choice for businesses looking to streamline their communication processes.
- User-friendly interface
- Seamless CRM integration
- Reliable customer support
- Limited video conferencing
- Basic contact center features
Free plan?
NoStarting price
$30 per month per user
8x8 provides a comprehensive communication platform with advanced analytics and robust security features, perfect for businesses seeking a versatile and secure solution.
- Comprehensive communication platform
- Advanced analytics
- Robust security features
- Higher learning curve
- Slightly higher cost
Free plan?
NoStarting price
Contact salesWhat is Aircall?
Aircall is a cloud-based phone system designed for modern businesses. It offers seamless integration with popular CRM and helpdesk tools, making it easy to manage customer interactions. With features like call routing, voicemail, and analytics, Aircall helps businesses streamline communication and improve customer service. Whether you're a small business or a large enterprise, Aircall provides a scalable solution that grows with your needs, ensuring you stay connected with your customers effortlessly.
What is 8x8?
8x8 is a comprehensive communication platform that offers voice, video, chat, and contact center solutions. It helps businesses enhance collaboration and customer engagement by providing reliable and secure communication tools. With 8x8, you can manage all your communication needs from a single platform, making it ideal for businesses of all sizes. Its robust features and integrations ensure seamless connectivity, allowing you to focus on what matters most - your customers.
Pros and Cons of Aircall vs 8x8
Pros & Cons of Aircall
- Aircall's interface is designed with simplicity in mind, making it easy for users to navigate and manage their communication needs without any hassle.
- Aircall integrates effortlessly with popular CRM tools, allowing businesses to streamline their workflows and improve customer interactions.
- Aircall offers dependable customer support, ensuring users can get the help they need whenever they encounter issues or have questions.
- Aircall's focus on voice communication means its video conferencing capabilities are limited, which may not meet the needs of businesses requiring robust video solutions.
- While Aircall provides essential contact center features, it lacks the advanced capabilities offered by other platforms, making it less suitable for larger enterprises.
Pros & Cons of 8x8
- 8x8 offers a wide range of communication tools, including voice, video, and chat, making it a versatile solution for businesses of all sizes.
- 8x8 provides in-depth analytics and reporting features, allowing businesses to gain valuable insights into their communication performance and make data-driven decisions.
- 8x8 prioritizes security, offering advanced measures to protect user data and ensure secure communication, making it a reliable choice for businesses concerned about data protection.
- Due to its extensive features, 8x8 may have a steeper learning curve, requiring users to invest time in training and familiarization.
- 8x8's comprehensive features come at a slightly higher cost, which may be a consideration for businesses with limited budgets.
Aircall vs 8x8: At A Glance
Value to Price
Aircall offers a competitive pricing structure that aligns well with its feature set, making it a cost-effective choice for businesses looking for a robust communication solution. On the other hand, 8x8 provides slightly more value for the price with its extensive features and capabilities, making it a better option for those seeking comprehensive communication tools.
Ease of Use
Aircall is known for its user-friendly interface, making it easy for teams to adopt and use effectively. 8x8 also excels in ease of use, with intuitive navigation and setup processes. However, 8x8 slightly edges out Aircall in this dimension due to its seamless integration with various platforms, making it ideal for businesses looking for a straightforward communication solution.
Functionality
Aircall provides a wide range of functionalities, including call routing, analytics, and CRM integrations, making it a versatile tool for businesses. 8x8, however, offers even more advanced functionalities, such as video conferencing and contact center solutions, making it a superior choice for businesses needing a comprehensive communication platform.
Scalability
Both Aircall and 8x8 offer scalable solutions that grow with your business. Aircall is particularly well-suited for small to medium-sized businesses, while 8x8's scalability makes it a better fit for larger enterprises looking for a solution that can handle increased demand and complexity.
Integrations
Aircall shines in its ability to integrate with popular CRM and helpdesk tools, making it a great choice for businesses looking to streamline their workflows. 8x8, while offering a range of integrations, falls slightly behind Aircall in this dimension, making Aircall the better option for those prioritizing seamless integrations.
Customer Support
Aircall provides reliable customer support, ensuring users can get assistance when needed. 8x8, however, offers more comprehensive support options, including 24/7 availability, making it a better choice for businesses that require constant support and assistance.
Security
Both Aircall and 8x8 prioritize security, offering robust measures to protect user data. 8x8, however, provides slightly more advanced security features, making it a better choice for businesses that prioritize data protection and security.
Overall Rating
Overall, both Aircall and 8x8 are excellent communication tools, each with its strengths. Aircall is ideal for businesses looking for a user-friendly and integration-rich solution, while 8x8 is better suited for those needing a comprehensive and secure communication platform.
Aircall vs 8x8: A Detailed Breakdown of Key Features
Call Routing
Aircall offers efficient call routing features that ensure calls are directed to the right team members, enhancing customer service. 8x8, however, provides more advanced call routing options, allowing for greater customization and flexibility. If you need a more tailored call routing solution, 8x8 is the better choice.
Voicemail
Both Aircall and 8x8 offer robust voicemail features, allowing users to manage messages effectively. While Aircall provides a straightforward voicemail system, 8x8 offers additional features like voicemail transcription, making it a more comprehensive solution for businesses that rely heavily on voicemail communication.
Analytics
Aircall provides detailed analytics that help businesses track call performance and identify areas for improvement. 8x8, however, offers more advanced analytics capabilities, including real-time reporting and insights, making it a superior choice for businesses that require in-depth analysis of their communication data.
CRM Integration
Aircall excels in CRM integration, seamlessly connecting with popular tools like Salesforce and HubSpot. 8x8 also offers CRM integration, but Aircall's extensive integration options make it the better choice for businesses that rely heavily on CRM systems to manage customer interactions.
Video Conferencing
While Aircall focuses primarily on voice communication, 8x8 offers robust video conferencing features, making it a more versatile communication platform. If your business requires video conferencing capabilities, 8x8 is the clear winner in this category.
Contact Center Solutions
Aircall provides basic contact center solutions, suitable for small to medium-sized businesses. 8x8, however, offers a comprehensive contact center platform with advanced features like omnichannel support and AI-driven analytics, making it the better choice for larger enterprises with complex contact center needs.
Pricing Comparison of Aircall and 8x8
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Aircall and 8x8. This comparison will highlight the best option for your communication needs.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key factors like functionality, ease of use, and security. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations are reliable and tailored to your needs. Each factor is weighted by importance to provide an accurate final rating, helping you make informed decisions.
Aircall or 8x8: Which One Matches Your Business Needs?
Choose Aircall If You Need ...
- User-friendly communication tool
If you are a small to medium-sized business looking for a user-friendly communication tool with seamless CRM integration, Aircall is the perfect choice. Its intuitive interface and reliable customer support make it easy to manage your communication needs.
- Seamless CRM integration
If your business relies heavily on CRM systems to manage customer interactions, Aircall's seamless integration with popular CRM tools makes it the ideal choice. Its extensive integration options ensure a smooth workflow and improved customer service.
Choose 8x8 If You Need ...
- Comprehensive communication platform
If you need a comprehensive communication platform that offers voice, video, and chat solutions, 8x8 is the better choice. Its advanced features and robust security make it ideal for businesses seeking a versatile and secure solution.
- Advanced analytics and reporting
If your business requires in-depth analytics and reporting capabilities, 8x8's advanced features make it the superior choice. Its real-time insights and data-driven decision-making tools ensure you stay ahead of the competition.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
