CallHippo vs 8x8 (2024 Comparison)
CallHippo offers a user-friendly virtual phone system with affordable pricing, making it ideal for small businesses. Its reliable call forwarding and intuitive interface enhance communication efficiency.
- Easy to set up and use.
- Affordable for small businesses.
- Reliable call forwarding system.
- Limited advanced features.
- Basic video conferencing capabilities.
Free plan?
YesStarting price
$18 per month per user
8x8 provides a comprehensive communication platform with advanced video conferencing and extensive integrations. Its robust features make it suitable for businesses seeking a scalable solution.
- Comprehensive communication platform.
- Advanced video conferencing features.
- Extensive integration options.
- Higher price point.
- Complex setup for beginners.
Free plan?
NoStarting price
Contact salesWhat is CallHippo?
CallHippo is a cloud-based virtual phone system designed to help businesses manage their communication needs efficiently. It offers features like call forwarding, voicemail, and analytics, making it a versatile tool for companies of all sizes. With CallHippo, you can easily set up a virtual phone number in over 50 countries, allowing you to expand your business reach without the need for physical offices. This tool is particularly beneficial for remote teams, as it enables seamless communication and collaboration, ensuring that everyone stays connected, no matter where they are.
What is 8x8?
8x8 is a comprehensive cloud-based communication platform that provides businesses with a range of services, including voice, video, chat, and contact center solutions. It is designed to enhance collaboration and streamline communication processes, making it an ideal choice for companies looking to improve their internal and external communication. With 8x8, you can enjoy high-quality voice and video calls, integrate with popular business applications, and access advanced analytics to gain insights into your communication patterns. This tool is perfect for businesses that require a reliable and scalable communication solution to support their growth and success.
Pros and Cons of CallHippo vs 8x8
Pros & Cons of CallHippo
- CallHippo offers competitive pricing plans that are ideal for small businesses looking to manage their communication needs without breaking the bank. Its cost-effective solutions make it accessible to startups and growing companies.
- The intuitive design of CallHippo's interface makes it easy for users to navigate and set up their virtual phone systems. This simplicity is particularly beneficial for businesses with limited technical expertise.
- CallHippo's call forwarding feature ensures that calls are directed to the right person or department, minimizing missed opportunities and enhancing customer satisfaction. This reliability is crucial for maintaining effective communication.
- While CallHippo offers essential communication features, it lacks some of the advanced capabilities found in more comprehensive platforms. This limitation may be a drawback for businesses with complex communication needs.
- CallHippo's video conferencing capabilities are relatively basic, making it less suitable for businesses that require high-quality video and audio for virtual meetings. This limitation may impact collaboration efforts.
Pros & Cons of 8x8
- 8x8 offers a wide range of communication services, including voice, video, chat, and contact center solutions. This all-in-one platform is ideal for businesses looking to streamline their communication processes.
- 8x8 provides high-quality video conferencing features that enhance collaboration and communication. Its advanced capabilities make it suitable for businesses that conduct frequent virtual meetings.
- 8x8 offers a vast array of integrations with popular business tools, allowing for greater flexibility and customization. This feature is particularly beneficial for businesses that rely on multiple software solutions.
- 8x8's comprehensive features come at a higher cost, which may be a consideration for budget-conscious businesses. However, the value provided by its advanced capabilities justifies the investment for many companies.
- The extensive features and customization options offered by 8x8 can make the initial setup process complex for users with limited technical expertise. This complexity may require additional support and training.
CallHippo vs 8x8: At A Glance
Value to Price
Value to Price is a critical dimension that evaluates how well a tool's features and benefits align with its cost. For CallHippo, the pricing is competitive, offering a range of features that cater to small and medium-sized businesses. 8x8, on the other hand, provides a more comprehensive suite of services, which justifies its slightly higher price point. If you're looking for a cost-effective solution with essential features, CallHippo is a great choice. However, if you need a more robust communication platform, 8x8 offers better value for the price.
Ease of Use
Ease of Use measures how intuitive and user-friendly a tool is. CallHippo is known for its straightforward interface, making it easy for users to navigate and set up their virtual phone systems. 8x8 also scores high in this dimension, with a well-designed interface that simplifies complex communication tasks. If you prioritize a tool that's easy to use and quick to implement, both CallHippo and 8x8 are excellent options, with 8x8 having a slight edge due to its seamless integration capabilities.
Functionality
Functionality assesses the range and depth of features a tool offers. CallHippo provides essential communication features like call forwarding, voicemail, and analytics, making it suitable for small to medium-sized businesses. 8x8, however, offers a more extensive set of features, including video conferencing and contact center solutions, catering to larger enterprises. If your business requires advanced communication capabilities, 8x8 is the better choice, while CallHippo is ideal for those seeking a simpler solution.
Scalability
Scalability evaluates a tool's ability to grow with your business. CallHippo offers scalable solutions that can accommodate growing teams and expanding business needs. 8x8 excels in this dimension, providing robust infrastructure and features that support large-scale operations. If your business is rapidly growing and requires a communication platform that can scale seamlessly, 8x8 is the superior option. CallHippo, however, remains a solid choice for smaller businesses with moderate growth expectations.
Integrations
Integrations measure how well a tool can connect with other software and platforms. CallHippo offers a decent range of integrations with popular business tools, enhancing its functionality. 8x8, however, provides a more extensive list of integrations, allowing for greater flexibility and customization. If your business relies heavily on integrating various tools and platforms, 8x8 is the better choice. CallHippo is suitable for those who need basic integrations without the complexity.
Customer Support
Customer Support evaluates the quality and availability of assistance provided by the tool's support team. CallHippo offers reliable customer support, with various channels available for users to seek help. 8x8, however, is known for its exceptional customer service, providing prompt and effective solutions to user queries. If top-notch customer support is a priority for your business, 8x8 is the better option. CallHippo still offers satisfactory support for those who need it.
Security
Security assesses the measures a tool takes to protect user data and ensure privacy. CallHippo implements standard security protocols to safeguard user information, making it a reliable choice for businesses. 8x8, however, goes above and beyond with advanced security features, ensuring the highest level of data protection. If your business handles sensitive information and requires robust security measures, 8x8 is the superior choice. CallHippo remains a secure option for less demanding security needs.
Overall Rating
Overall Rating is a comprehensive assessment of a tool's performance across all dimensions. CallHippo scores well, offering a solid communication solution for small to medium-sized businesses. 8x8, however, excels in multiple areas, providing a more comprehensive and scalable platform for larger enterprises. If you're looking for a well-rounded communication tool, 8x8 is the better choice. CallHippo is ideal for those seeking a cost-effective and straightforward solution.
CallHippo vs 8x8: A Detailed Breakdown of Key Features
Call Forwarding
Call Forwarding is a crucial feature for businesses that need to ensure calls are directed to the right person or department. CallHippo offers a reliable call forwarding system that is easy to set up and manage, making it a great choice for small businesses. 8x8, however, provides a more advanced call forwarding system with additional customization options, making it ideal for larger enterprises with complex communication needs. If you require a straightforward call forwarding solution, CallHippo is a solid choice. For more advanced needs, 8x8 is the better option.
Voicemail
Voicemail is an essential feature for businesses that need to manage missed calls effectively. CallHippo offers a user-friendly voicemail system that allows users to access and manage their messages easily. 8x8, on the other hand, provides a more sophisticated voicemail system with additional features like transcription and integration with other communication tools. If you need a simple voicemail solution, CallHippo is a great choice. For more advanced voicemail capabilities, 8x8 is the superior option.
Analytics
Analytics is a powerful feature that provides insights into communication patterns and performance. CallHippo offers basic analytics tools that help businesses track call metrics and improve their communication strategies. 8x8, however, provides a more comprehensive analytics suite with advanced reporting and data visualization capabilities. If you need basic analytics to monitor your communication performance, CallHippo is a suitable choice. For more in-depth analytics and reporting, 8x8 is the better option.
Video Conferencing
Video Conferencing is an essential feature for businesses that need to conduct virtual meetings and collaborate remotely. CallHippo offers basic video conferencing capabilities, making it suitable for small teams. 8x8, however, provides a more robust video conferencing solution with high-quality video and audio, as well as additional collaboration features. If you need a simple video conferencing tool, CallHippo is a good choice. For more advanced video conferencing needs, 8x8 is the superior option.
Contact Center Solutions
Contact Center Solutions are vital for businesses that need to manage customer interactions effectively. CallHippo offers basic contact center features, making it suitable for small businesses. 8x8, however, provides a comprehensive contact center solution with advanced features like omnichannel support and AI-driven analytics. If you need a simple contact center solution, CallHippo is a solid choice. For more advanced contact center capabilities, 8x8 is the better option.
Integration with Business Tools
Integration with Business Tools is a key feature for businesses that rely on multiple software solutions. CallHippo offers a decent range of integrations with popular business tools, enhancing its functionality. 8x8, however, provides a more extensive list of integrations, allowing for greater flexibility and customization. If your business relies heavily on integrating various tools and platforms, 8x8 is the better choice. CallHippo is suitable for those who need basic integrations without the complexity.
Pricing Comparison of CallHippo and 8x8
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of CallHippo and 8x8. This comparison will highlight the best option for your communication needs.
CallHippo Pricing Plans
- Click to dial feature for easy calling.
- AI Global Connect for seamless integration.
- Teams feature for collaborative work.
- Voicemail and SMS & MMS support.
- 100 SMS text messages included.
- 1 free phone number provided.
- Basic report analytics for performance tracking.
- Voicemail and SMS & MMS support.
- Call recordings for quality assurance.
- AI intelligent reports and analytics.
- After call work feature for efficiency.
- Voicemail and SMS & MMS support.
- Unlimited QA users for comprehensive testing.
- Dedicated account manager for personalized support.
- Custom integrations for tailored solutions.
- Single Sign On (SSO) for secure access.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly evaluate each communication platform, focusing on key factors like functionality, scalability, and customer support. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your business needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your communication requirements.
CallHippo or 8x8: Which One Matches Your Business Needs?
Choose CallHippo If You Need ...
- Ideal for small businesses
If you are a small business owner looking for an affordable and user-friendly communication solution, CallHippo is an excellent choice. Its competitive pricing and intuitive interface make it accessible to startups and growing companies.
- Simple communication needs
If your business requires basic communication features without the complexity of advanced tools, CallHippo is a suitable option. Its straightforward setup and reliable call forwarding make it ideal for businesses with simple communication needs.
Choose 8x8 If You Need ...
- Comprehensive communication needs
If your business requires a comprehensive communication platform with advanced features like video conferencing and contact center solutions, 8x8 is the superior choice. Its robust capabilities make it suitable for larger enterprises.
- Scalable solution
If your business is rapidly growing and requires a communication platform that can scale seamlessly, 8x8 is the better option. Its extensive features and infrastructure support large-scale operations and evolving needs.
Frequently Asked Questions
What are the key differences between CallHippo and 8x8?
Which tool offers better customer support, CallHippo or 8x8?
How do CallHippo and 8x8 compare in terms of integrations?
Which tool is more suitable for video conferencing, CallHippo or 8x8?
Is CallHippo or 8x8 more cost-effective for small businesses?
Which tool provides better scalability, CallHippo or 8x8?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
