Zoho Desk vs 8x8 (2024 Comparison)
Zoho Desk offers a comprehensive suite of customer service tools, including advanced ticket management and automation capabilities. Its seamless multi-channel support makes it a valuable asset for businesses looking to enhance their customer service operations.
- Comprehensive ticket management features
- Advanced automation capabilities
- Seamless multi-channel support
- Requires time to learn
- Limited virtual meeting features
Free plan?
YesStarting price
₹400 per month per user
8x8 provides a robust communication platform with reliable virtual meetings and advanced team messaging features. It is designed to streamline communication processes and enhance collaboration, making it an ideal choice for businesses seeking a comprehensive communication solution.
- Robust communication platform
- Reliable virtual meetings
- Advanced team messaging
- Higher pricing
- Basic ticket management features
Free plan?
NoStarting price
Contact salesWhat is Zoho Desk?
Zoho Desk is a comprehensive customer service software that streamlines support operations for businesses. It offers a range of features like ticket management, automation, and analytics, making it easier for teams to manage customer interactions efficiently. With Zoho Desk, you can customize workflows, integrate with other Zoho apps, and provide multi-channel support, ensuring a seamless experience for both agents and customers. This tool is particularly beneficial for businesses looking to enhance their customer service capabilities and improve response times.
What is 8x8?
8x8 is a robust communication platform that provides businesses with a unified solution for voice, video, chat, and contact center services. It helps organizations streamline their communication processes, improve collaboration, and enhance customer engagement. With features like virtual meetings, team messaging, and advanced analytics, 8x8 empowers businesses to stay connected and productive. This tool is ideal for companies seeking a reliable and scalable communication solution to support their remote and hybrid workforces.
Pros and Cons of Zoho Desk vs 8x8
Pros & Cons of Zoho Desk
- Zoho Desk offers a robust ticket management system that allows businesses to efficiently track and resolve customer queries. Its customizable workflows and automation features make it a powerful tool for managing customer interactions.
- With Zoho Desk, you can automate repetitive tasks and streamline customer service operations. Its automation features are designed to enhance efficiency and improve response times, making it a valuable asset for businesses.
- Zoho Desk provides multi-channel support, allowing businesses to manage customer interactions across various platforms seamlessly. It offers a unified view of customer queries, ensuring consistent and efficient support.
- Zoho Desk's extensive features may require some time to learn and get accustomed to. While it offers a wide range of capabilities, new users may need to invest time in training and familiarization.
- While Zoho Desk offers some virtual meeting features, its primary focus is on customer service. Businesses looking for a comprehensive virtual meeting solution may need to consider additional tools.
Pros & Cons of 8x8
- 8x8 provides a comprehensive communication platform that supports voice, video, chat, and contact center services. It is designed to streamline communication processes and enhance collaboration among team members.
- 8x8 excels in virtual meetings with its reliable and feature-rich platform. It supports video conferencing and collaboration, making it an ideal choice for businesses looking to enhance communication and teamwork.
- 8x8 offers advanced team messaging features that facilitate seamless communication and collaboration. Its messaging platform is designed to enhance productivity and teamwork, making it a valuable asset for businesses.
- 8x8's pricing may be higher compared to other communication platforms. While it offers a wide range of features, businesses with budget constraints may need to consider the cost implications.
- 8x8 provides basic ticket management features, but its primary focus is on communication. Businesses looking for a comprehensive ticket management solution may need to consider additional tools.
Zoho Desk vs 8x8: At A Glance
Value to Price
Zoho Desk offers a competitive pricing structure with a wide range of features, making it a cost-effective solution for businesses of all sizes. Its comprehensive suite of tools ensures that you get excellent value for your investment. On the other hand, 8x8 provides a robust communication platform with slightly higher pricing, but it justifies the cost with its extensive features. If you are looking for a budget-friendly option with great features, Zoho Desk is the better choice.
Ease of Use
8x8 excels in ease of use with its intuitive interface and user-friendly design, making it easy for teams to adopt and use effectively. Zoho Desk, while also user-friendly, may require a bit more time to get accustomed to due to its extensive features. If you prioritize a seamless user experience, 8x8 is the better option.
Functionality
Zoho Desk stands out with its rich functionality, offering a wide range of features like ticket management, automation, and analytics. It is designed to enhance customer service operations significantly. 8x8, while functional, focuses more on communication and collaboration features. If you need a tool with advanced customer service capabilities, Zoho Desk is the superior choice.
Scalability
Both Zoho Desk and 8x8 offer scalable solutions, but 8x8 has a slight edge with its ability to support large-scale communication needs. It is ideal for businesses looking to expand their communication infrastructure. Zoho Desk, while scalable, is more suited for customer service operations. If scalability in communication is your priority, 8x8 is the better option.
Integrations
Zoho Desk offers seamless integrations with other Zoho apps and third-party tools, making it a versatile choice for businesses looking to connect various systems. 8x8 also provides integrations, but its focus is more on communication tools. If you need extensive integration capabilities, Zoho Desk is the better option.
Customer Support
Zoho Desk provides excellent customer support with various channels and resources to assist users. 8x8 also offers reliable support, but Zoho Desk's comprehensive support options give it an edge. If customer support is a critical factor for you, Zoho Desk is the better choice.
Security
8x8 prioritizes security with robust measures to protect communication data, making it a secure choice for businesses. Zoho Desk also offers security features, but 8x8's focus on communication security gives it an advantage. If security is your top concern, 8x8 is the better option.
Overall Rating
Zoho Desk scores higher overall due to its comprehensive features and excellent value for money. It is ideal for businesses looking to enhance their customer service operations. 8x8, while slightly lower in overall rating, is a strong contender for businesses seeking a reliable communication platform. If you need a well-rounded customer service tool, Zoho Desk is the better choice.
Zoho Desk vs 8x8: A Detailed Breakdown of Key Features
Ticket Management
Zoho Desk excels in ticket management with its intuitive interface and robust features that allow you to efficiently track and resolve customer queries. It offers customizable workflows and automation, making it a powerful tool for managing customer interactions. On the other hand, 8x8 provides basic ticket management features, but its primary focus is on communication. If you need a comprehensive ticket management solution, Zoho Desk is the better choice.
Automation
Zoho Desk offers advanced automation capabilities that streamline repetitive tasks and improve efficiency. Its automation features are designed to enhance customer service operations significantly. 8x8, while offering some automation features, focuses more on communication and collaboration. If automation is a priority for you, Zoho Desk is the superior option.
Analytics
Zoho Desk provides detailed analytics and reporting features that help you gain insights into customer interactions and team performance. Its analytics tools are designed to enhance decision-making and improve customer service strategies. 8x8 also offers analytics, but its focus is more on communication metrics. If you need advanced analytics capabilities, Zoho Desk is the better choice.
Multi-Channel Support
Zoho Desk offers multi-channel support, allowing you to manage customer interactions across various platforms seamlessly. It provides a unified view of customer queries, making it easier to deliver consistent support. 8x8 also offers multi-channel support, but its primary focus is on communication. If you need a tool with robust multi-channel support, Zoho Desk is the superior option.
Virtual Meetings
8x8 excels in virtual meetings with its reliable and feature-rich platform that supports video conferencing and collaboration. It is designed to enhance communication and teamwork. Zoho Desk, while offering some virtual meeting features, focuses more on customer service. If virtual meetings are a priority for you, 8x8 is the better choice.
Team Messaging
8x8 provides advanced team messaging features that facilitate seamless communication and collaboration among team members. Its messaging platform is designed to enhance productivity and teamwork. Zoho Desk, while offering some messaging features, focuses more on customer service. If team messaging is a priority for you, 8x8 is the superior option.
Pricing Comparison of Zoho Desk and 8x8
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zoho Desk and 8x8. This comparison will highlight the best option for enhancing your customer service and communication needs.
Zoho Desk Pricing Plans
- Social media integration for seamless communication.
- Analytics to track and improve performance.
- Limited to 5 users for focused support.
- Affordable entry-level plan for basic needs.
- Email channel with 5 channels for communication.
- Advanced web forms for efficient data collection.
- 20 ticket tags for organized ticket management.
- Custom fields with 50 fields per module.
- 10 email channels for enhanced communication.
- 150 custom fields per module for detailed customization.
- Unlimited custom reports for comprehensive analytics.
- Multi-department support with 10 departments.
- 100 email channels for extensive communication.
- 230 custom fields per module for maximum customization.
- Professional+ Blueprints and Zia dashboards for advanced analytics.
- Multi-department support with 50 departments.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key factors like functionality, scalability, and customer support. By analyzing user reviews and conducting extensive testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
Zoho Desk or 8x8: Which One Matches Your Business Needs?
Choose Zoho Desk If You Need ...
- Comprehensive customer service solution
If you are a business looking for a comprehensive customer service solution with advanced ticket management and automation capabilities, Zoho Desk is the ideal choice. Its seamless multi-channel support and robust features make it a valuable asset for enhancing customer interactions.
- Advanced automation features
If you need a tool with advanced automation features to streamline repetitive tasks and improve efficiency, Zoho Desk is the superior option. Its automation capabilities are designed to enhance customer service operations significantly.
Choose 8x8 If You Need ...
- Reliable communication platform
If you are a business seeking a reliable communication platform with robust virtual meetings and advanced team messaging features, 8x8 is the better choice. Its comprehensive communication tools are designed to enhance collaboration and productivity.
- Seamless virtual meetings
If you prioritize seamless virtual meetings and collaboration, 8x8 is the ideal option. Its feature-rich platform supports video conferencing and teamwork, making it a valuable asset for businesses looking to enhance communication.
Frequently Asked Questions
What are the key differences between Zoho Desk and 8x8?
Which tool is better for customer service operations?
Is 8x8 suitable for large-scale communication needs?
How does Zoho Desk handle integrations?
What security measures does 8x8 offer?
Which tool offers better value for money?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
