3CX vs 8x8 (2024 Comparison)
3CX offers a comprehensive communication solution with advanced call management and CRM integration. Its user-friendly interface makes it easy to adopt, though video conferencing features are limited.
- Comprehensive call management features
- Seamless CRM integration
- User-friendly interface
- Limited video conferencing features
- Higher learning curve for beginners
Free plan?
YesStarting price
€295 per year
8x8 provides a versatile communication platform with robust video conferencing and contact center solutions. While it offers 24/7 support, its setup can be complex for smaller businesses.
- Robust video conferencing capabilities
- Comprehensive contact center solutions
- 24/7 customer support
- Higher pricing for advanced features
- Complex setup for small businesses
Free plan?
NoStarting price
Contact salesWhat is 3CX?
3CX is a robust call center software that streamlines communication for businesses. It offers features like call routing, IVR, and CRM integration, making it a comprehensive solution for managing customer interactions. With 3CX, you can enhance customer service efficiency and improve team collaboration. Its user-friendly interface and extensive customization options allow businesses to tailor the system to their specific needs, ensuring seamless communication and increased productivity.
What is 8x8?
8x8 is a versatile communication platform that provides businesses with a range of tools for voice, video, chat, and contact center solutions. It helps organizations enhance their communication strategies by offering reliable and scalable services. With 8x8, you can manage customer interactions efficiently, improve team collaboration, and ensure seamless communication across various channels. Its robust features and integrations make it a valuable asset for businesses looking to optimize their communication processes.
Pros and Cons of 3CX vs 8x8
Pros & Cons of 3CX
- 3CX offers a wide range of call management features, allowing businesses to handle calls efficiently and improve customer service. Its advanced call routing and IVR options make it a valuable tool for managing customer interactions.
- 3CX integrates seamlessly with popular CRM systems, enhancing its functionality for businesses focused on customer relationship management. This integration allows for better tracking and management of customer interactions.
- 3CX is known for its intuitive and user-friendly interface, making it easy for teams to adopt and use effectively. The setup process is straightforward, allowing businesses to get up and running quickly.
- While 3CX offers video conferencing capabilities, they are not as advanced as those provided by 8x8. Businesses that rely heavily on video communication may find 3CX's features lacking in comparison.
- 3CX's extensive range of features can result in a higher learning curve for beginners. Businesses new to communication platforms may require additional training to fully leverage its capabilities.
Pros & Cons of 8x8
- 8x8 offers high-quality video conferencing capabilities, making it ideal for businesses that rely on video communication. Its features include screen sharing, recording, and integration with productivity tools.
- 8x8 provides a wide range of contact center solutions, catering to businesses with complex communication needs. Its tools allow for efficient management of customer interactions across various channels.
- 8x8 offers round-the-clock customer support, ensuring that businesses can get assistance whenever needed. This level of support is particularly valuable for organizations operating in different time zones.
- 8x8's advanced features come at a higher price point, which may be a consideration for businesses with limited budgets. The cost can be justified by the extensive range of tools offered.
- The setup process for 8x8 can be complex, particularly for small businesses with limited IT resources. Additional support may be required to fully implement and configure the platform.
3CX vs 8x8: At A Glance
Value to Price
3CX offers a competitive pricing structure with a wide range of features, making it a cost-effective solution for businesses. Its value is evident in the comprehensive communication tools it provides. On the other hand, 8x8, while slightly more expensive, offers a broader range of services, including video conferencing and contact center solutions, which can justify the higher price for businesses needing these features. If you are looking for a budget-friendly option with essential features, 3CX might be the better choice.
Ease of Use
3CX is known for its user-friendly interface, making it easy for teams to adopt and use effectively. The setup process is straightforward, and the platform is intuitive. 8x8 also offers a user-friendly experience, but its extensive range of features might require a bit more time to master. If you prioritize ease of use and quick adoption, 3CX could be the more suitable option.
Functionality
Both 3CX and 8x8 offer robust functionality, but 8x8 takes the lead with its comprehensive suite of communication tools, including video conferencing and contact center solutions. 3CX excels in call management and CRM integration, making it ideal for businesses focused on voice communication. If your business requires a wide range of communication tools, 8x8 might be the better fit.
Scalability
3CX provides scalable solutions that can grow with your business, making it suitable for small to medium-sized enterprises. 8x8, however, offers more extensive scalability options, catering to larger organizations with complex communication needs. If your business anticipates significant growth, 8x8 might be the more appropriate choice.
Integrations
3CX offers seamless integration with popular CRM systems, enhancing its functionality for businesses focused on customer relationship management. 8x8 also provides a wide range of integrations, including with productivity tools like Microsoft Teams. If CRM integration is a priority, 3CX might be the better option.
Customer Support
Both 3CX and 8x8 offer reliable customer support, but 8x8 has a slight edge with its 24/7 support availability. 3CX provides excellent support during business hours, making it suitable for businesses that operate within standard hours. If round-the-clock support is crucial, 8x8 might be the better choice.
Security
Security is a priority for both 3CX and 8x8, with both platforms offering robust security measures to protect data and communications. 8x8, however, provides additional security certifications, making it a preferred choice for businesses with stringent security requirements. If security is a top concern, 8x8 might be the better option.
Overall Rating
Overall, 8x8 scores higher due to its comprehensive range of features and scalability options. 3CX, while slightly behind, offers excellent value for businesses focused on voice communication. If you need a versatile communication platform, 8x8 might be the better choice.
3CX vs 8x8: A Detailed Breakdown of Key Features
Call Routing
3CX excels in call routing, offering advanced options that allow businesses to manage calls efficiently. Its intuitive interface makes setting up call routes a breeze. 8x8 also provides robust call routing features, but 3CX's focus on voice communication gives it a slight edge in this area. If call routing is a priority, 3CX might be the better choice.
Video Conferencing
8x8 shines in video conferencing, offering high-quality video and audio, along with features like screen sharing and recording. 3CX provides video conferencing capabilities, but 8x8's dedicated focus on this feature makes it the superior choice for businesses that rely heavily on video communication. If video conferencing is essential, 8x8 might be the better option.
CRM Integration
3CX offers seamless CRM integration, allowing businesses to enhance their customer relationship management efforts. 8x8 also provides CRM integration, but 3CX's focus on voice communication and CRM makes it a preferred choice for businesses prioritizing these features. If CRM integration is crucial, 3CX might be the better option.
IVR
Both 3CX and 8x8 offer robust IVR features, but 8x8's advanced options and ease of use give it a slight edge. 3CX provides excellent IVR capabilities, making it suitable for businesses focused on voice communication. If IVR is a priority, 8x8 might be the better choice.
Contact Center Solutions
8x8 offers comprehensive contact center solutions, making it ideal for businesses with complex communication needs. 3CX provides contact center features, but 8x8's extensive range of tools makes it the superior choice for larger organizations. If contact center solutions are essential, 8x8 might be the better option.
Team Collaboration
Both 3CX and 8x8 offer excellent team collaboration features, but 8x8's integration with productivity tools like Microsoft Teams gives it a slight edge. 3CX provides robust collaboration tools, making it suitable for businesses focused on voice communication. If team collaboration is a priority, 8x8 might be the better choice.
Pricing Comparison of 3CX and 8x8
We’ve compiled the pricing tables and highlighted the key features of both 3CX and 8x8 to aid in your decision-making process. Let’s explore what each platform has to offer.
3CX Pricing Plans
- Supports live chat, SMS, and MMS communication.
- Includes video conferencing capabilities.
- Offers mobile and desktop applications.
- Provides call queues and ring group features.
- Features call recording for quality assurance.
- Integrates seamlessly with CRM systems.
- Supports hot desking for flexible workspaces.
- Microsoft 365 integration for enhanced productivity.
- MS Teams integration for collaboration.
- Skill-based routing for efficient call handling.
- AI call transcription for detailed records.
- Inbuilt failover for system reliability.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly evaluate each communication platform, focusing on key factors like functionality, scalability, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations are reliable. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
3CX or 8x8: Which One Matches Your Business Needs?
Choose 3CX If You Need ...
- Comprehensive call management
If you are a business focused on voice communication and require advanced call management features, 3CX might be the better choice. Its comprehensive call routing and CRM integration make it ideal for managing customer interactions efficiently.
- User-friendly interface
If you prioritize ease of use and quick adoption, 3CX could be the more suitable option. Its intuitive interface and straightforward setup process make it easy for teams to get up and running quickly.
Choose 8x8 If You Need ...
- Robust video conferencing
If your business relies heavily on video communication, 8x8 might be the better option. Its high-quality video conferencing capabilities, including screen sharing and recording, make it ideal for virtual meetings and collaboration.
- Comprehensive contact center
If you have complex communication needs and require a wide range of contact center solutions, 8x8 might be the better choice. Its extensive range of tools allows for efficient management of customer interactions across various channels.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
