Zoom vs 8x8 (2024 Comparison)
Zoom offers a user-friendly interface and reliable call quality, making it a great choice for businesses seeking seamless communication. Its wide range of integrations enhances versatility.
- User-friendly interface for easy navigation.
- Reliable call quality for clear communication.
- Wide range of integrations with popular tools.
- Limited advanced features for large enterprises.
- Basic call analytics compared to competitors.
Free plan?
NoStarting price
$10.00 per month per user
8x8 provides a comprehensive feature set and advanced call analytics, making it ideal for businesses seeking a robust communication solution. Exceptional customer support ensures a smooth experience.
- Comprehensive feature set for businesses.
- Advanced call analytics for performance insights.
- Exceptional customer support for timely assistance.
- Slightly overwhelming for new users.
- Higher learning curve for advanced features.
Free plan?
NoStarting price
Contact salesWhat is Zoom?
Zoom is a versatile communication platform that offers VoIP phone services, enabling seamless voice communication over the internet. It helps businesses and individuals stay connected with high-quality audio calls, making remote work and collaboration more efficient. With features like call forwarding, voicemail, and integration with other Zoom products, it simplifies communication and enhances productivity. Whether you're a small business owner or part of a large enterprise, Zoom's VoIP phone service provides a reliable and user-friendly solution for your communication needs.
What is 8x8?
8x8 is a comprehensive communication platform that provides VoIP phone services, video conferencing, and team messaging. It helps businesses streamline their communication processes, improve collaboration, and enhance customer engagement. With features like call analytics, virtual contact centers, and integration with popular business applications, 8x8 offers a robust solution for businesses of all sizes. Whether you're looking to improve internal communication or provide exceptional customer service, 8x8's versatile platform can help you achieve your goals.
Pros and Cons of Zoom vs 8x8
Pros & Cons of Zoom
- Zoom offers a user-friendly interface that makes navigation and usage straightforward, even for beginners. This ease of use enhances productivity and ensures a smooth communication experience.
- Zoom provides reliable call quality, ensuring clear and uninterrupted communication. This feature is crucial for businesses that rely on high-quality audio calls for effective collaboration.
- Zoom integrates seamlessly with a wide range of popular tools, enhancing its versatility and allowing users to connect with other applications they use daily.
- While Zoom offers essential communication features, it lacks some advanced functionalities that larger enterprises may require. This limitation may impact businesses seeking a more comprehensive solution.
- Zoom's call analytics are relatively basic compared to competitors like 8x8. Businesses seeking detailed insights into communication patterns may find this limitation a drawback.
Pros & Cons of 8x8
- 8x8 offers a comprehensive feature set that caters to businesses of all sizes. From VoIP phone services to video conferencing and team messaging, 8x8 provides a robust communication solution.
- 8x8 excels in call analytics, providing detailed reports and metrics that help businesses optimize their communication strategies. This feature is invaluable for performance insights.
- 8x8 is known for its exceptional customer support, offering timely and effective assistance to users. This level of support ensures a smooth experience and quick resolution of issues.
- 8x8's extensive feature set can be slightly overwhelming for new users. The learning curve may be steeper for those unfamiliar with advanced communication tools.
- While 8x8 offers advanced features, the learning curve for mastering these functionalities can be higher. Users may need time to fully leverage the platform's capabilities.
Zoom vs 8x8: At A Glance
Value to Price
Value to Price is a critical dimension that evaluates the cost-effectiveness of a tool relative to its features and benefits. Zoom offers a competitive pricing structure with essential features, making it a great choice for budget-conscious users. However, 8x8 provides a slightly better value with its comprehensive feature set, making it ideal for businesses seeking a robust communication solution.
Ease of Use
Ease of Use assesses how user-friendly a tool is for both beginners and experienced users. Zoom is known for its intuitive interface, making it easy for users to navigate and utilize its features. 8x8 also offers a user-friendly experience, but some users may find its extensive features slightly overwhelming. If you prioritize simplicity, Zoom might be the better choice.
Functionality
Functionality measures the range and effectiveness of features offered by a tool. Zoom provides essential communication features, but 8x8 excels with its advanced functionalities, including call analytics and virtual contact centers. If you need a tool with extensive capabilities, 8x8 is the superior option.
Scalability
Scalability evaluates a tool's ability to grow with your business needs. Both Zoom and 8x8 offer scalable solutions, but 8x8's platform is particularly well-suited for larger enterprises with its robust infrastructure. If you anticipate significant growth, 8x8 is the better choice.
Integrations
Integrations assess how well a tool can connect with other software and platforms. Zoom offers a wide range of integrations with popular tools, enhancing its versatility. 8x8 also provides strong integration capabilities, making it suitable for businesses that rely on multiple applications. If integrations are a priority, both tools are excellent choices.
Customer Support
Customer Support evaluates the quality and availability of assistance provided by a tool's support team. Zoom offers reliable customer support, but 8x8 is known for its exceptional service, providing timely and effective solutions. If customer support is crucial, 8x8 is the better option.
Security
Security measures the protection of data and communication within a tool. Both Zoom and 8x8 prioritize security, offering encryption and compliance with industry standards. However, 8x8 has a slight edge with its comprehensive security features, making it a preferred choice for security-conscious users.
Overall Rating
Overall Rating is a comprehensive assessment of a tool's performance across all dimensions. Zoom offers a solid communication solution with a user-friendly interface and essential features. However, 8x8 stands out with its advanced functionalities and exceptional customer support, making it the top choice for businesses seeking a comprehensive communication platform.
Zoom vs 8x8: A Detailed Breakdown of Key Features
Call Quality
When it comes to call quality, both Zoom and 8x8 deliver exceptional performance. However, in my experience, 8x8 slightly edges out Zoom with its crystal-clear audio and minimal disruptions. If you're someone who values impeccable call quality, 8x8 might be the better choice for you. On the other hand, Zoom still offers reliable call quality, making it a solid option for most users.
Video Conferencing
Video conferencing is a strong suit for both Zoom and 8x8. Zoom is renowned for its seamless video conferencing experience, making it a favorite for virtual meetings and webinars. While 8x8 also offers excellent video conferencing capabilities, Zoom's user-friendly interface and widespread adoption make it the go-to choice for many. If video conferencing is a priority, Zoom is likely to meet your needs.
Team Messaging
Team messaging is an essential feature for modern communication platforms. 8x8 excels in this area with its robust team messaging capabilities, allowing for efficient collaboration and communication. While Zoom offers basic team messaging features, 8x8's comprehensive solution makes it the preferred choice for businesses seeking enhanced team collaboration. If team messaging is crucial, 8x8 is the way to go.
Call Analytics
Call analytics provide valuable insights into communication patterns and performance. 8x8 stands out with its advanced call analytics, offering detailed reports and metrics to help businesses optimize their communication strategies. Zoom, while offering some call analytics, doesn't quite match the depth and detail provided by 8x8. If call analytics are important to you, 8x8 is the superior option.
Virtual Contact Center
For businesses with customer support needs, a virtual contact center is a valuable feature. 8x8 offers a comprehensive virtual contact center solution, enabling businesses to manage customer interactions effectively. Zoom, while providing basic contact center features, doesn't offer the same level of functionality as 8x8. If a virtual contact center is a priority, 8x8 is the clear choice.
Mobile App
A mobile app is essential for on-the-go communication. Both Zoom and 8x8 offer reliable mobile apps, allowing users to stay connected from anywhere. In my experience, Zoom's mobile app is slightly more intuitive and user-friendly, making it a great choice for users who prioritize mobile communication. However, 8x8's app also offers robust features, making it a solid option for mobile users.
Pricing Comparison of Zoom and 8x8
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zoom and 8x8. This comparison will highlight the best option for your communication needs.
Zoom Pricing Plans
- Domestic US and Canada calling with metered rates for cost efficiency.
- AI Companion for post-call summaries and voicemail prioritization.
- Multiple device use for seamless communication across platforms.
- SMS and MMS domestic support for comprehensive messaging.
- AI Companion for enhanced call management and task extraction.
- One management portal for centralized administration and control.
- Multiple device use for flexibility in communication.
- Optional add-on for unlimited calling to 19 countries.
- Direct dial number with documentation requirements for setup.
- International calling with metered rates for global reach.
- SMS and MMS domestic support for enhanced communication.
- Optional add-on for unlimited calling to 19 countries.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly evaluate each communication platform, focusing on key aspects like functionality, scalability, and customer support. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
Zoom or 8x8: Which One Matches Your Business Needs?
Choose Zoom If You Need ...
- User-friendly communication platform
If you are a small business owner or individual seeking a user-friendly communication platform, Zoom is an excellent choice. Its intuitive interface and reliable call quality make it easy to stay connected and collaborate effectively.
- Wide range of integrations
If you rely on multiple applications and need a communication tool with a wide range of integrations, Zoom is a great option. Its seamless connectivity with popular tools enhances productivity and streamlines workflows.
Choose 8x8 If You Need ...
- Comprehensive communication solution
If you are a large enterprise seeking a comprehensive communication solution with advanced features, 8x8 is the ideal choice. Its robust platform and extensive capabilities cater to diverse business needs.
- Advanced call analytics
If you require detailed insights into communication patterns and performance, 8x8's advanced call analytics make it the superior option. Its detailed reports and metrics help optimize communication strategies.
Frequently Asked Questions
Which tool offers better call quality, Zoom or 8x8?
Is Zoom or 8x8 more user-friendly?
Which tool provides better video conferencing capabilities?
Does 8x8 offer better team messaging features than Zoom?
Which tool is better for call analytics, Zoom or 8x8?
Is 8x8's virtual contact center better than Zoom's?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
