Nextiva vs 8x8 (2024 Comparison)
Nextiva offers a comprehensive communication platform with advanced features and excellent customer support. Its robust security measures make it a reliable choice for businesses seeking a secure and efficient communication solution.
- Comprehensive feature set
- Excellent customer support
- Strong security measures
- Higher learning curve
- Limited free plan
Free plan?
NoStarting price
$20 per month per user
8x8 provides a user-friendly communication platform with high-quality video conferencing and flexible scalability. Its intuitive interface makes it an ideal choice for businesses prioritizing ease of use and video communication.
- User-friendly interface
- High-quality video conferencing
- Flexible scalability
- Fewer integrations
- Less comprehensive analytics
Free plan?
NoStarting price
Contact salesWhat is Nextiva?
Nextiva is a comprehensive business communication platform that offers VoIP phone services, video conferencing, and team collaboration tools. It helps businesses streamline their communication processes, improve customer service, and enhance team productivity. With its user-friendly interface and robust features, Nextiva is ideal for businesses looking to unify their communication channels and improve operational efficiency.
What is 8x8?
8x8 is a cloud-based communication platform that provides VoIP phone services, video conferencing, and contact center solutions. It helps businesses enhance their communication capabilities, improve customer interactions, and support remote work. With its scalable solutions and advanced features, 8x8 is perfect for businesses seeking a reliable and flexible communication platform.
Pros and Cons of Nextiva vs 8x8
Pros & Cons of Nextiva
- Nextiva offers a wide range of features, including advanced call management, analytics, and team collaboration tools, making it a versatile solution for businesses of all sizes.
- Nextiva provides 24/7 customer support with a dedicated account manager, ensuring businesses receive personalized assistance and quick resolution of any issues.
- Nextiva prioritizes security with robust encryption and compliance with industry standards, providing businesses with peace of mind regarding data protection.
- Nextiva's extensive feature set can be overwhelming for new users, requiring a learning curve to fully utilize its capabilities.
- Nextiva's free plan offers limited features, making it less suitable for businesses looking for a cost-effective solution with comprehensive capabilities.
Pros & Cons of 8x8
- 8x8's intuitive interface makes it easy for users to navigate and manage their communication, reducing the learning curve for new users.
- 8x8 offers high-quality video and audio for seamless video conferencing, making it ideal for businesses prioritizing video communication.
- 8x8's flexible plans allow businesses to easily scale their communication solutions as they grow, making it a suitable choice for expanding businesses.
- 8x8 offers fewer integrations compared to Nextiva, which may limit its connectivity with existing business tools for some users.
- 8x8's analytics features are less comprehensive than Nextiva's, making it less suitable for businesses needing detailed insights into their communication data.
Nextiva vs 8x8: At A Glance
Nextiva vs 8x8: A Detailed Breakdown of Key Features
Call Management
Nextiva offers advanced call management features, including call routing, forwarding, and voicemail transcription, which are essential for businesses with high call volumes. 8x8 provides similar features, but Nextiva's comprehensive call management tools make it a better choice for businesses needing detailed call handling capabilities.
Video Conferencing
Both Nextiva and 8x8 offer robust video conferencing solutions, but 8x8's high-quality video and audio make it slightly superior for businesses prioritizing video communication. If video conferencing is a key requirement, 8x8 might be the better option.
Team Collaboration
Nextiva provides a range of collaboration tools, including team messaging and file sharing, which enhance team productivity. 8x8 also offers collaboration features, but Nextiva's integrated platform makes it a more cohesive solution for businesses focusing on team collaboration.
Analytics
Nextiva excels in analytics, offering detailed insights into call performance and customer interactions. 8x8 provides analytics as well, but Nextiva's advanced reporting tools make it a better choice for businesses needing in-depth analysis of their communication data.
Mobile App
Both Nextiva and 8x8 offer mobile apps that allow users to manage their communication on the go. 8x8's app is slightly more user-friendly, making it a better choice for businesses with a mobile workforce.
VoIP Services
Nextiva provides reliable VoIP services with high call quality and uptime, making it ideal for businesses relying heavily on voice communication. 8x8 also offers strong VoIP services, but Nextiva's consistent performance gives it an edge for businesses prioritizing voice communication.
Pricing Comparison of Nextiva and 8x8
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Nextiva and 8x8. This comparison will highlight the best option for enhancing your business communication.
Nextiva Pricing Plans
- Utilize social messaging capabilities like Facebook Messenger and WhatsApp.
- Engage on platforms like Facebook, Instagram, and LinkedIn.
- Manage brand reputation with automated review monitoring.
- Centralize conversations from email, webchat, and social media.
- Send and receive SMS text messages from business phone number.
- Collaborate face-to-face with video meetings and sidebar chats.
- Share screens and files during video calls for better collaboration.
- Use virtual receptionist for professional call routing.
- Offer a universal, non-local, toll-free number for business.
- Gain insights with advanced reporting and voice analytics.
- Integrate Nextiva voice service into Microsoft Teams workflow.
- Provide 24/7 support with web chatbot automation.
- Intelligent routing based on demographic and language.
- Unified team interface for better collaboration.
- Customizable real-time dashboard for supervisors.
- AI-powered transcription and summarization of calls.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
Our Rating Methodology
We thoroughly evaluate each communication platform, assessing key features like functionality, scalability, and customer support. By analyzing user reviews and real-world performance, we ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you make informed decisions.
Nextiva or 8x8: Which One Matches Your Business Needs?
Choose Nextiva If You Need ...
- Comprehensive communication solution
If you are a business looking for a comprehensive communication solution with advanced features and excellent customer support, Nextiva is the ideal choice. Its robust feature set and personalized assistance make it a reliable option for enhancing your communication capabilities.
- Advanced call management
If you require advanced call management features, such as call routing and voicemail transcription, Nextiva is the better choice. Its comprehensive call handling tools make it ideal for businesses with high call volumes and complex communication needs.
Choose 8x8 If You Need ...
- User-friendly interface
If you prioritize ease of use and a user-friendly interface, 8x8 is the better option. Its intuitive design makes it easy for users to navigate and manage their communication, reducing the learning curve for new users.
- High-quality video conferencing
If video conferencing is a key requirement for your business, 8x8 is the ideal choice. Its high-quality video and audio make it perfect for businesses prioritizing seamless video communication.
Frequently Asked Questions
What are the key differences between Nextiva and 8x8?
Which platform is better for small businesses?
How do Nextiva and 8x8 handle integrations?
Which platform offers better customer support?
Are there any security concerns with Nextiva or 8x8?
Which platform is more scalable?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
