8x8 vs JustCall (2024 Comparison)
8x8 offers a comprehensive communication suite with excellent call quality and robust security features, making it a top choice for businesses seeking a reliable communication solution.
- Comprehensive communication suite
- Excellent call quality
- Robust security features
- Complex setup process
- Higher cost for small teams
Free plan?
NoStarting price
Contact sales
JustCall provides a user-friendly interface, affordable pricing, and seamless CRM integrations, making it an ideal choice for small to medium-sized businesses looking to enhance their communication processes.
- User-friendly interface
- Affordable pricing
- Seamless CRM integrations
- Limited video conferencing features
- Basic analytics capabilities
Free plan?
YesStarting price
$19 per month per userWhat is 8x8?
8x8 is a comprehensive communication platform that offers voice, video, chat, and contact center solutions. It helps businesses streamline their communication processes, improve customer engagement, and enhance team collaboration. With its robust features, 8x8 ensures seamless connectivity and productivity, making it an ideal choice for businesses looking to enhance their communication infrastructure.
What is JustCall?
JustCall is a cloud-based phone system designed for sales and support teams. It provides features like call tracking, SMS automation, and CRM integrations, helping businesses manage customer interactions efficiently. JustCall simplifies communication processes, enabling teams to focus on delivering exceptional customer service and driving sales growth.
Pros and Cons of 8x8 vs JustCall
Pros & Cons of 8x8
- 8x8 offers a wide range of communication tools, including voice, video, chat, and contact center solutions, making it a versatile choice for businesses looking to enhance their communication infrastructure.
- 8x8 provides exceptional call quality, ensuring clear and reliable communication for businesses, making it a top choice for those prioritizing call clarity and reliability.
- 8x8 prioritizes security, offering robust security features to protect your data and communications, making it a great choice for businesses with stringent security requirements.
- 8x8's setup process can be complex, requiring time and resources to configure, which may be a drawback for businesses looking for a quick and easy setup.
- 8x8's pricing may be higher for small teams, making it less cost-effective for businesses with limited budgets, especially when compared to more affordable options like JustCall.
Pros & Cons of JustCall
- JustCall offers a user-friendly interface, making it easy for teams to get started quickly and efficiently, making it a great choice for businesses seeking an intuitive communication solution.
- JustCall provides affordable pricing plans, making it a cost-effective choice for small to medium-sized businesses looking to enhance their communication processes without breaking the bank.
- JustCall offers seamless CRM integrations, making it easy for sales and support teams to connect with existing systems, enhancing their CRM workflows and improving efficiency.
- JustCall's video conferencing features are limited compared to more comprehensive solutions like 8x8, making it less suitable for businesses seeking advanced video conferencing capabilities.
- JustCall offers basic analytics capabilities, which may not provide the in-depth insights that businesses require to optimize their communication processes, especially when compared to 8x8's advanced reporting features.
8x8 vs JustCall: At A Glance
Value to Price
8x8 offers a comprehensive suite of communication tools at a competitive price, making it a great value for businesses looking to enhance their communication infrastructure. JustCall, while slightly more affordable, offers fewer features, making 8x8 a better choice for those seeking a robust solution.
Ease of Use
JustCall is known for its user-friendly interface, making it easy for teams to get started quickly. 8x8, while slightly more complex, offers a wealth of features that can be customized to fit specific business needs. If ease of use is a priority, JustCall may be the better option.
Functionality
8x8 provides a wide range of features, including voice, video, chat, and contact center solutions, making it a versatile choice for businesses. JustCall, while offering essential communication tools, lacks some of the advanced features found in 8x8, making 8x8 the better choice for those seeking comprehensive functionality.
Scalability
8x8 is designed to scale with your business, offering solutions that can grow as your needs change. JustCall, while suitable for small to medium-sized businesses, may not offer the same level of scalability as 8x8, making 8x8 the better choice for growing businesses.
Integrations
JustCall offers seamless integrations with popular CRM and productivity tools, making it easy to connect with existing systems. 8x8 also offers a range of integrations, but JustCall's focus on CRM integrations makes it a better choice for sales and support teams.
Customer Support
8x8 provides excellent customer support, with a range of resources and support options available. JustCall also offers good support, but 8x8's comprehensive support options make it the better choice for businesses seeking reliable assistance.
Security
8x8 prioritizes security, offering robust security features to protect your data and communications. JustCall also offers security features, but 8x8's focus on security makes it the better choice for businesses with stringent security requirements.
Overall Rating
8x8 offers a comprehensive suite of features, excellent support, and robust security, making it a top choice for businesses seeking a reliable communication solution. JustCall, while offering essential features, may not offer the same level of functionality and support as 8x8, making 8x8 the better overall choice.
8x8 vs JustCall: A Detailed Breakdown of Key Features
Call Quality
8x8 offers exceptional call quality, ensuring clear and reliable communication for businesses. JustCall also provides good call quality, but 8x8's advanced technology and infrastructure make it the better choice for those prioritizing call clarity and reliability.
Video Conferencing
8x8 provides robust video conferencing features, allowing businesses to conduct virtual meetings with ease. JustCall offers basic video conferencing capabilities, but 8x8's advanced features and reliability make it the better choice for businesses seeking a comprehensive video conferencing solution.
SMS Automation
JustCall excels in SMS automation, offering a range of features to streamline communication processes. 8x8 also offers SMS capabilities, but JustCall's focus on automation makes it the better choice for businesses looking to enhance their SMS communication strategies.
CRM Integrations
JustCall offers seamless CRM integrations, making it easy for sales and support teams to connect with existing systems. 8x8 also provides CRM integrations, but JustCall's focus on CRM connectivity makes it the better choice for teams looking to enhance their CRM workflows.
Mobile App
8x8 offers a user-friendly mobile app, allowing businesses to stay connected on the go. JustCall also provides a mobile app, but 8x8's app offers more features and functionality, making it the better choice for businesses seeking a comprehensive mobile communication solution.
Analytics and Reporting
8x8 provides detailed analytics and reporting features, allowing businesses to gain insights into their communication processes. JustCall also offers analytics capabilities, but 8x8's advanced reporting features make it the better choice for businesses seeking in-depth insights.
Pricing Comparison of 8x8 and JustCall
We’ve compiled the pricing tables and highlighted the key features of both 8x8 and JustCall to aid in your decision-making process. Let’s explore what each platform has to offer.
8x8 Pricing Plans
- HD video and audio conferencing for up to 500 participants.
- SMS, MMS, and team chat for seamless communication.
- Integration with Microsoft Teams for enhanced collaboration.
- All-in-one voice, video, and chat solution for businesses.
- 8x8 Frontdesk for efficient receptionist and operator management.
- Supervisor analytics for monitoring and improving performance.
- Monitor, whisper, and barge features for call management.
- Advanced call handling and analytics for better insights.
- IVR and call recording for enhanced customer service.
- CRM integration for seamless customer relationship management.
- Reporting and analytics for data-driven decisions.
- CX journey mapping for improved customer experience.
- Co-browsing feature for real-time customer assistance.
- Unified interface for voice and digital interactions.
- Enhanced customer engagement across multiple channels.
- Popular choice for comprehensive communication needs.
- Speech and text analytics for deeper insights.
- Advanced contact center features for superior customer service.
- Comprehensive interactions analytics for performance improvement.
- Ideal for businesses seeking advanced communication solutions.
JustCall Pricing Plans
- Free local number to establish a local presence.
- Basic call & SMS analytics for performance insights.
- Core calling features to enhance communication.
- Productivity tool integrations for streamlined workflows.
- AI-powered call transcripts & summary for better insights.
- 100+ integrations to connect with various tools.
- WhatsApp messaging for broader communication channels.
- Team performance analytics to track and improve efficiency.
- Bulk SMS Campaigns & workflows for mass communication.
- Advanced analytics & reporting for detailed insights.
- Roles & permissions for better access control.
- Live call monitoring for real-time supervision.
- Single Sign-on (SSO) for enhanced security.
- Custom outbound call/SMS bundles for tailored needs.
- Dedicated success manager for personalized support.
- Service-Level Agreement (SLA) for guaranteed service quality.
Our Rating Methodology
We thoroughly test each communication tool, evaluating key features like call quality, video conferencing, and CRM integrations. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
8x8 or JustCall: Which One Matches Your Business Needs?
Choose 8x8 If You Need ...
- Comprehensive communication solution
If you are a business looking for a comprehensive communication solution with a wide range of features, including voice, video, chat, and contact center solutions, 8x8 is the better choice.
- Advanced video conferencing
If you require advanced video conferencing capabilities for virtual meetings and collaboration, 8x8 offers a more robust solution compared to JustCall.
Choose JustCall If You Need ...
- User-friendly interface
If you are a small to medium-sized business looking for a user-friendly communication solution with an intuitive interface, JustCall is the better choice.
- Affordable pricing
If you are a business with a limited budget looking for an affordable communication solution, JustCall offers cost-effective pricing plans compared to 8x8.
Frequently Asked Questions
Which tool offers better call quality?
Which tool is more user-friendly?
Which tool offers better video conferencing features?
Which tool is more affordable?
Which tool offers better CRM integrations?
Which tool offers better security features?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
