Zendesk Sell vs Pipeliner CRM (2024 Comparison)
Zendesk Sell offers a comprehensive CRM solution with robust integrations and a user-friendly interface. It's perfect for businesses seeking a versatile and efficient sales management tool.
- Comprehensive CRM capabilities
- User-friendly interface
- Robust integrations
- Higher price point
- Limited visual sales pipeline
Free plan?
YesStarting price
$19 per month
Pipeliner CRM provides a unique visual sales management experience with advanced analytics and customizable features, ideal for businesses looking to optimize their sales processes.
- Visual sales management
- Advanced analytics
- Customizable features
- Slightly higher learning curve
- Fewer integrations
Free plan?
NoStarting price
$65 per month per userWhat is Zendesk Sell?
Zendesk Sell is a powerful sales CRM tool designed to enhance productivity and streamline sales processes. It offers features like lead management, email tracking, and sales forecasting, making it an ideal choice for sales teams looking to improve efficiency. With its intuitive interface and robust integrations, Zendesk Sell helps sales professionals manage their pipeline effectively, ensuring no opportunity is missed. Whether you're a small business or a large enterprise, Zendesk Sell provides the tools needed to close deals faster and build stronger customer relationships.
What is Pipeliner CRM?
Pipeliner CRM is a dynamic customer relationship management software that empowers sales teams to manage their sales pipeline with ease. It offers a visual approach to sales management, allowing users to track leads, opportunities, and customer interactions seamlessly. Pipeliner CRM is designed to enhance collaboration and communication within sales teams, providing insights and analytics to drive better decision-making. With its user-friendly interface and customizable features, Pipeliner CRM is perfect for businesses looking to optimize their sales processes and achieve higher conversion rates.
Pros and Cons of Zendesk Sell vs Pipeliner CRM
Pros & Cons of Zendesk Sell
- Zendesk Sell offers a wide range of CRM features, including lead management, email tracking, and sales forecasting, making it a versatile choice for businesses of all sizes.
- The intuitive interface of Zendesk Sell makes it easy for users to navigate and manage their sales processes, enhancing productivity and efficiency.
- Zendesk Sell integrates seamlessly with various third-party applications, providing users with a versatile and flexible CRM solution.
- While Zendesk Sell offers comprehensive features, its pricing may be higher compared to other CRM tools, which could be a consideration for budget-conscious businesses.
- Zendesk Sell lacks a visual sales pipeline, which may be a drawback for users who prefer a more visual approach to sales management.
Pros & Cons of Pipeliner CRM
- Pipeliner CRM offers a unique visual approach to sales management, providing users with a clear and intuitive view of their sales pipeline.
- With its advanced analytics and reporting capabilities, Pipeliner CRM provides users with deeper insights into sales performance, enabling better decision-making.
- Pipeliner CRM offers extensive customization options, allowing users to tailor the CRM to their specific business needs and requirements.
- Pipeliner CRM's advanced features may require a steeper learning curve for new users, which could be a consideration for businesses with limited training resources.
- While Pipeliner CRM offers robust features, it may have fewer integrations compared to other CRM tools, which could be a limitation for businesses relying on specific third-party applications.
Zendesk Sell vs Pipeliner CRM: At A Glance
Value to Price
When it comes to value for money, both Zendesk Sell and Pipeliner CRM offer competitive pricing with robust features. Zendesk Sell provides excellent value with its comprehensive CRM capabilities, making it a great choice for businesses looking for a cost-effective solution. Pipeliner CRM, on the other hand, offers a slightly higher price point but justifies it with its advanced visual sales management features. If you're looking for a balance between cost and features, Zendesk Sell might be the better option.
Ease of Use
Ease of use is a critical factor for any CRM tool, and both Zendesk Sell and Pipeliner CRM excel in this area. Zendesk Sell offers a user-friendly interface that is easy to navigate, making it ideal for teams of all sizes. Pipeliner CRM, however, takes it a step further with its intuitive visual interface, which simplifies the sales process. If you prioritize a seamless user experience, Pipeliner CRM is the way to go.
Functionality
Functionality is where both tools shine, offering a wide range of features to support sales teams. Zendesk Sell provides robust lead management, email tracking, and sales forecasting capabilities, making it a versatile choice for various industries. Pipeliner CRM, however, stands out with its visual sales pipeline and advanced analytics, providing deeper insights into sales performance. If you need advanced functionality and analytics, Pipeliner CRM is the superior choice.
Scalability
Scalability is essential for growing businesses, and both Zendesk Sell and Pipeliner CRM offer scalable solutions. Zendesk Sell is designed to grow with your business, providing the flexibility to add users and features as needed. Pipeliner CRM also offers scalability, with customizable features that can adapt to your business's changing needs. If you're planning for future growth, both tools are excellent choices, but Pipeliner CRM offers more customization options.
Integrations
Integrations are crucial for seamless workflow, and both Zendesk Sell and Pipeliner CRM offer a wide range of integrations with popular tools. Zendesk Sell integrates with various third-party applications, enhancing its functionality and making it a versatile choice. Pipeliner CRM also offers robust integration capabilities, allowing you to connect with essential business tools. If you rely heavily on integrations, Zendesk Sell provides a slightly broader range of options.
Customer Support
Customer support is a vital aspect of any software, and both Zendesk Sell and Pipeliner CRM provide reliable support options. Zendesk Sell offers comprehensive support resources, including a knowledge base and community forums. Pipeliner CRM also provides excellent customer support, with dedicated support teams available to assist users. If you value responsive customer support, both tools are reliable, but Zendesk Sell offers more extensive self-help resources.
Security
Security is a top priority for any CRM tool, and both Zendesk Sell and Pipeliner CRM prioritize data protection. Zendesk Sell offers robust security features, including data encryption and access controls, ensuring your data is safe. Pipeliner CRM also provides strong security measures, with regular updates and compliance with industry standards. If security is a primary concern, both tools offer reliable protection, but Pipeliner CRM provides more frequent updates.
Overall Rating
Overall, both Zendesk Sell and Pipeliner CRM are excellent CRM tools, each with its strengths. Zendesk Sell offers a comprehensive solution with a focus on ease of use and integrations, making it a great choice for businesses looking for a versatile CRM. Pipeliner CRM, on the other hand, excels in functionality and visual sales management, providing advanced features for sales teams. If you need a well-rounded CRM with strong visual capabilities, Pipeliner CRM is the better option.
Zendesk Sell vs Pipeliner CRM: A Detailed Breakdown of Key Features
Lead Management
Lead management is a crucial feature for any CRM tool, and both Zendesk Sell and Pipeliner CRM excel in this area. Zendesk Sell offers robust lead management capabilities, allowing you to track and manage leads effectively. Pipeliner CRM, however, takes it a step further with its visual approach, providing a clear view of your sales pipeline. If you prefer a more visual representation of your leads, Pipeliner CRM is the better choice.
Email Tracking
Email tracking is essential for sales teams, and both Zendesk Sell and Pipeliner CRM offer this feature. Zendesk Sell provides comprehensive email tracking capabilities, allowing you to monitor email interactions with ease. Pipeliner CRM also offers email tracking, with additional insights into email performance. If you need detailed email analytics, Pipeliner CRM is the superior option.
Sales Forecasting
Sales forecasting is a valuable feature for predicting future sales performance, and both Zendesk Sell and Pipeliner CRM offer this capability. Zendesk Sell provides accurate sales forecasting tools, helping you make informed decisions. Pipeliner CRM also offers sales forecasting, with advanced analytics for deeper insights. If you require more detailed forecasting, Pipeliner CRM is the better choice.
Visual Sales Pipeline
The visual sales pipeline is a standout feature of Pipeliner CRM, providing a clear and intuitive view of your sales process. While Zendesk Sell offers a traditional sales pipeline, Pipeliner CRM's visual approach simplifies sales management. If you prefer a more visual representation of your sales pipeline, Pipeliner CRM is the superior choice.
Analytics and Reporting
Analytics and reporting are essential for tracking sales performance, and both Zendesk Sell and Pipeliner CRM offer robust reporting tools. Zendesk Sell provides comprehensive analytics, allowing you to track key metrics. Pipeliner CRM, however, offers more advanced reporting capabilities, with customizable dashboards for deeper insights. If you need advanced analytics, Pipeliner CRM is the better option.
Customization
Customization is important for tailoring the CRM to your business needs, and both Zendesk Sell and Pipeliner CRM offer customizable features. Zendesk Sell provides flexibility in customizing workflows and processes. Pipeliner CRM also offers extensive customization options, allowing you to tailor the CRM to your specific requirements. If you need more customization options, Pipeliner CRM is the superior choice.
Pricing Comparison of Zendesk Sell and Pipeliner CRM
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zendesk Sell and Pipeliner CRM. This comparison will highlight the best option for managing your sales pipeline.
Zendesk Sell Pricing Plans
- Basic sales tools for small teams to get started.
- Simple platform for managing sales activities efficiently.
- Essential features to boost team productivity.
- User-friendly interface for easy navigation and use.
- Manage complete sales process with full set of tools.
- Enhanced features for growing sales teams.
- Improved pipeline visibility and management.
- Automate tasks to keep sales reps on target.
- Lead and deal scoring for prioritizing opportunities.
- Advanced permissions and roles for better control.
- Comprehensive sales tools for scaling teams.
- Enhanced collaboration features for team efficiency.
- Best-in-class sales experiences for multi-department teams.
- Customizable platform to fit complex business requirements.
- Enhanced security and compliance features.
- Comprehensive support and integration options.
Pipeliner CRM Pricing Plans
- Minimum requirement of 3 users for activation.
- Includes account and contact management features.
- Offers opportunity and lead pipeline view.
- Provides in-app notifications for updates.
- Unique productivity features for enhanced efficiency.
- Integration with Microsoft and Google Suite.
- Dynamic velocity and target views for insights.
- Multiple currencies support for global operations.
- Enhanced analytics engine for data-driven decisions.
- Project engine for managing complex projects.
- 25 automatizer processes with up to 10,000 runs.
- 150k API calls per month for integrations.
- 100 automatizer processes with up to 100,000 runs.
- 350k API calls per month for extensive integrations.
- Comprehensive backend functions and administration.
- Professional services available as add-ons.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like functionality, ease of use, and integrations. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet your needs. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
Zendesk Sell or Pipeliner CRM: Which One Matches Your Business Needs?
Choose Zendesk Sell If You Need ...
- Comprehensive CRM solution
If you need a **comprehensive CRM solution with robust integrations and a user-friendly interface**, Zendesk Sell is the ideal choice. It offers a wide range of features to support sales teams, making it perfect for businesses seeking a versatile and efficient sales management tool.
- User-friendly interface
If you prioritize a **user-friendly interface and seamless navigation**, Zendesk Sell is the better option. Its intuitive design makes it easy for users to manage their sales processes, enhancing productivity and efficiency for teams of all sizes.
Choose Pipeliner CRM If You Need ...
- Visual sales management
If you prefer a **visual sales management experience with advanced analytics and customizable features**, Pipeliner CRM is the superior choice. Its unique visual approach simplifies sales management, making it ideal for businesses looking to optimize their sales processes.
- Advanced analytics
If you require **advanced analytics and reporting capabilities for deeper insights into sales performance**, Pipeliner CRM is the better option. Its robust analytics tools enable better decision-making, making it perfect for businesses seeking detailed sales insights.
Frequently Asked Questions
What are the key differences between Zendesk Sell and Pipeliner CRM?
Which CRM tool is better for small businesses?
How do Zendesk Sell and Pipeliner CRM handle integrations?
Which CRM tool offers better customer support?
What security features do Zendesk Sell and Pipeliner CRM offer?
Which CRM tool is more scalable for growing businesses?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
