Zoho CRM vs Close (2024 Comparison)
Zoho CRM offers a comprehensive suite of features for managing customer relationships. Its highly customizable workflows and strong analytics make it a versatile tool for businesses of all sizes.
- Comprehensive feature set for diverse needs.
- Highly customizable workflows.
- Strong analytics and reporting tools.
- Steep learning curve for new users.
- Interface can feel cluttered.
Free plan?
YesStarting price
₹800 per month per user
Close is a powerful CRM designed for sales teams, offering advanced calling features and seamless email automation. Its user-friendly interface ensures quick onboarding and increased productivity.
- User-friendly interface for quick onboarding.
- Advanced calling features for sales teams.
- Seamless email automation.
- Limited customization options.
- Higher cost for advanced features.
Free plan?
YesStarting price
$49 per month per userWhat is Zoho CRM?
Zoho CRM is a comprehensive customer relationship management software that helps businesses streamline their sales, marketing, and customer support activities. It offers a wide range of features such as lead management, contact management, and workflow automation, making it an ideal choice for businesses looking to enhance their customer interactions. With its intuitive interface and robust analytics, Zoho CRM empowers users to make data-driven decisions, ultimately improving customer satisfaction and driving business growth.
What is Close?
Close is a powerful CRM software designed to help sales teams close more deals and increase productivity. It offers features like email automation, calling, and pipeline management, allowing sales professionals to focus on what they do best—selling. Close's user-friendly interface and seamless integrations with other tools make it a favorite among sales teams looking to streamline their processes and boost their performance. Whether you're a small business or a large enterprise, Close provides the tools you need to succeed in today's competitive market.
Pros and Cons of Zoho CRM vs Close
Pros & Cons of Zoho CRM
- Zoho CRM offers a wide range of features that cater to various business needs, making it a versatile tool for managing customer relationships and enhancing business processes.
- With Zoho CRM, you can create customized workflows that automate repetitive tasks, streamline processes, and improve efficiency, allowing you to focus on more strategic activities.
- Zoho CRM provides powerful analytics and reporting tools that offer deep insights into your sales and marketing performance, helping you make data-driven decisions and optimize your strategies.
- Zoho CRM's extensive features and customization options can be overwhelming for new users, requiring time and effort to fully understand and utilize its capabilities.
- The interface of Zoho CRM can feel cluttered at times, especially for users who are not familiar with its layout and navigation, potentially impacting user experience.
Pros & Cons of Close
- Close offers a user-friendly interface that makes it easy for sales teams to get up and running quickly, reducing the time and effort required for onboarding and training.
- Close provides advanced calling features, including built-in VoIP and call tracking, making it an ideal choice for sales teams looking to enhance their communication and outreach efforts.
- Close's email automation features are seamless and easy to use, allowing sales teams to set up and manage automated email campaigns with minimal effort, improving efficiency and productivity.
- Close offers limited customization options compared to other CRM tools, which may be a drawback for businesses looking for more flexibility and adaptability in their CRM solution.
- Close's advanced features come at a higher cost, which may be a consideration for businesses with budget constraints or those looking for a more cost-effective CRM solution.
Zoho CRM vs Close: At A Glance
Value to Price
Zoho CRM offers a comprehensive suite of features at a competitive price, making it a great value for businesses of all sizes. Its extensive functionality and customization options provide excellent value for money. Close, while slightly more expensive, offers robust sales-focused features that justify its price for sales teams looking for specialized tools. If you're looking for a cost-effective solution with a wide range of features, Zoho CRM is the better choice.
Ease of Use
Close excels in ease of use with its intuitive interface and straightforward navigation, making it ideal for sales teams who want to get up and running quickly. Zoho CRM, while feature-rich, can have a steeper learning curve due to its extensive customization options. If you prioritize ease of use and quick onboarding, Close is the better option.
Functionality
Zoho CRM offers a wide range of functionalities, including lead management, analytics, and automation, making it a versatile tool for various business needs. Close focuses on sales-specific features like email automation and calling, providing a streamlined experience for sales teams. If you need a CRM with diverse functionalities, Zoho CRM is the better choice.
Scalability
Zoho CRM is highly scalable, accommodating the needs of growing businesses with its flexible plans and extensive features. Close also offers scalability but is more tailored to sales teams, making it ideal for businesses focused on sales growth. If scalability across various business functions is your priority, Zoho CRM is the better option.
Integrations
Zoho CRM offers a wide range of integrations with popular business tools, enhancing its functionality and adaptability. Close also provides integrations but is more focused on sales-related tools. If you require extensive integrations with various business applications, Zoho CRM is the better choice.
Customer Support
Close provides excellent customer support with responsive service and helpful resources, making it a reliable choice for sales teams. Zoho CRM also offers good support but may not be as specialized in sales-related queries. If you need dedicated support for sales processes, Close is the better option.
Security
Zoho CRM prioritizes security with robust measures to protect customer data, making it a trustworthy choice for businesses handling sensitive information. Close also offers strong security features but may not be as comprehensive as Zoho CRM. If security is a top priority, Zoho CRM is the better choice.
Overall Rating
Zoho CRM scores higher overall due to its comprehensive features, scalability, and value for money. Close, while slightly lower in overall rating, excels in ease of use and sales-specific functionalities. If you're looking for a well-rounded CRM solution, Zoho CRM is the better choice.
Zoho CRM vs Close: A Detailed Breakdown of Key Features
Lead Management
Zoho CRM excels in lead management with its comprehensive tools for capturing, tracking, and nurturing leads. Its customizable lead scoring and segmentation features allow you to prioritize and focus on high-potential leads. Close also offers strong lead management capabilities, but its focus is more on sales-specific processes. If you need a versatile lead management system, Zoho CRM is the better choice.
Email Automation
Close stands out in email automation with its seamless integration and user-friendly interface, making it easy to set up and manage automated email campaigns. Zoho CRM also offers email automation, but its interface may require a bit more time to master. If you prioritize ease of use in email automation, Close is the better option.
Pipeline Management
Both Zoho CRM and Close offer robust pipeline management features, allowing you to visualize and track your sales processes effectively. Zoho CRM provides more customization options, while Close offers a more streamlined experience. If you need extensive customization in pipeline management, Zoho CRM is the better choice.
Analytics
Zoho CRM provides powerful analytics tools that offer deep insights into your sales and marketing performance. Its customizable dashboards and reports help you make data-driven decisions. Close also offers analytics, but its focus is more on sales metrics. If you need comprehensive analytics across various business functions, Zoho CRM is the better option.
Workflow Automation
Zoho CRM excels in workflow automation with its extensive customization options, allowing you to automate repetitive tasks and streamline your processes. Close also offers workflow automation, but its focus is more on sales-specific tasks. If you need versatile workflow automation, Zoho CRM is the better choice.
Calling Features
Close offers advanced calling features, including built-in VoIP and call tracking, making it a favorite among sales teams. Zoho CRM also provides calling features, but they may not be as comprehensive as Close. If calling features are a priority, Close is the better option.
Pricing Comparison of Zoho CRM and Close
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zoho CRM and Close. This comparison will highlight the best option for managing your customer relationships.
Zoho CRM Pricing Plans
- Collect and associate any type of data with custom fields.
- Automate day-to-day activities with workflows for sales team.
- Set achievable goals with sales forecasting and track performance.
- Build reports and dashboards to analyze sales numbers efficiently.
- Streamline quote management with built-in price rules using CPQ.
- Interact with customers in real-time with SalesSignals notifications.
- Manage invoices, sales, purchase orders, products, and vendors.
- Send data to other applications based on event triggers with webhooks.
- Assign leads, customers, and accounts based on various factors.
- Build custom data modules with unique layouts for each team.
- Automate enterprise operations with low-code workflows.
- Manage and improve end-to-end customer journeys effectively.
- Build personalized customizations with low-code and no-code tools.
- Merge and segregate datasets for easier analysis and reporting.
- Auto-generate reports and dashboards with augmented analytics.
- Craft compelling stories with colorful infographics and AI summaries.
Close Pricing Plans
- Built-in calling, texting, and email solutions for seamless communication.
- Centralized inbox view to prioritize tasks effectively.
- Pipeline reporting to monitor and manage deal funnels.
- Data import and export for easy data management.
- Create multiple pipeline views for better deal tracking.
- Launch custom activities to track unique sales steps.
- Store call recordings for up to 30 days.
- Enhanced collaboration tools for team efficiency.
- Predictive dialer for faster lead calling.
- Enhanced customization with custom objects and reports.
- Manage visibility settings to keep teams focused.
- Advanced collaboration tools for large teams.
Our Rating Methodology
We thoroughly test each CRM software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Zoho CRM or Close: Which One Matches Your Business Needs?
Choose Zoho CRM If You Need ...
- Comprehensive CRM solution
If you are a business looking for a comprehensive CRM solution with a wide range of features and customization options, Zoho CRM is the better choice. Its versatility and scalability make it ideal for businesses of all sizes.
- Strong analytics and reporting
If you need strong analytics and reporting tools to gain insights into your sales and marketing performance, Zoho CRM is the better option. Its powerful analytics capabilities help you make data-driven decisions and optimize your strategies.
Choose Close If You Need ...
- Sales-focused CRM
If you are a sales team looking for a CRM with advanced calling features and seamless email automation, Close is the better choice. Its user-friendly interface and sales-specific functionalities make it ideal for sales teams.
- Quick onboarding and ease of use
If you prioritize quick onboarding and ease of use, Close is the better option. Its intuitive interface and straightforward navigation make it easy for sales teams to get up and running quickly.
Frequently Asked Questions
Which CRM is better for small businesses, Zoho CRM or Close?
How do Zoho CRM and Close compare in terms of integrations?
Which CRM offers better customer support, Zoho CRM or Close?
How do Zoho CRM and Close compare in terms of security?
Which CRM is more cost-effective, Zoho CRM or Close?
How do Zoho CRM and Close compare in terms of ease of use?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
