Zoho CRM vs Act! (2024 Comparison)
Zoho CRM offers a comprehensive suite of features, including lead management and workflow automation. Its wide range of integrations and customization options make it a powerful tool for businesses.
- Comprehensive feature set
- Highly customizable
- Wide range of integrations
- Steep learning curve
- Interface can feel cluttered
Free plan?
YesStarting price
₹800 per month per user
Act! provides a user-friendly interface and strong customer support. Its effective marketing automation features make it a valuable tool for businesses looking to enhance their marketing efforts.
- User-friendly interface
- Strong customer support
- Effective marketing automation
- Limited advanced features
- Fewer integrations
Free plan?
YesStarting price
€30 per month per userWhat is Zoho CRM?
Zoho CRM is a comprehensive customer relationship management software that helps businesses streamline their sales, marketing, and customer support activities. It offers a wide range of features such as lead management, contact management, workflow automation, and analytics. With Zoho CRM, you can easily track customer interactions, manage sales pipelines, and improve customer engagement. It is designed to cater to businesses of all sizes, providing them with the tools they need to enhance productivity and drive growth.
What is Act!?
Act! is a robust customer relationship management software that empowers businesses to manage their customer interactions and sales processes effectively. It offers features like contact management, opportunity tracking, and marketing automation. Act! helps businesses stay organized by providing a centralized platform to store customer information, track sales activities, and automate marketing campaigns. It is particularly beneficial for small to medium-sized businesses looking to improve their customer relationships and boost sales productivity.
Pros and Cons of Zoho CRM vs Act!
Pros & Cons of Zoho CRM
- Zoho CRM offers a wide range of features, including lead management, workflow automation, and analytics, making it a powerful tool for businesses looking to enhance their customer relationship management.
- Zoho CRM allows you to customize workflows, fields, and modules to suit your business needs, providing you with the flexibility to tailor the software to your specific requirements.
- Zoho CRM offers a wide range of integrations with popular third-party applications, making it easy to connect with other tools and streamline your business processes.
- Zoho CRM's extensive feature set can be overwhelming for new users, requiring time and effort to learn and master the software.
- Zoho CRM's interface can feel cluttered at times, making it difficult to navigate and find the information you need quickly.
Pros & Cons of Act!
- Act! offers a user-friendly interface that makes it easy for users to navigate and manage their customer data, providing a seamless experience for beginners.
- Act! is known for its responsive customer support, providing users with the assistance they need to resolve issues and get the most out of the software.
- Act! offers strong marketing automation features, allowing you to create and manage campaigns effectively, making it a valuable tool for businesses looking to enhance their marketing efforts.
- Act! offers essential CRM functionalities, but it lacks some of the advanced features found in other CRM solutions, limiting its capabilities for businesses with more complex needs.
- Act! provides fewer integrations with third-party applications compared to other CRM solutions, limiting its ability to connect with other tools and streamline business processes.
Zoho CRM vs Act!: At A Glance
Value to Price
Zoho CRM offers a comprehensive suite of features at a competitive price, making it a great value for businesses looking to enhance their customer relationship management. Act! also provides good value, but Zoho CRM's extensive feature set gives it an edge in this dimension.
Ease of Use
Act! is known for its user-friendly interface, making it easy for users to navigate and manage their customer data. Zoho CRM is also easy to use, but Act!'s simplicity makes it slightly more accessible for beginners.
Functionality
Zoho CRM excels in functionality, offering a wide range of features such as lead management, workflow automation, and analytics. Act! provides essential CRM functionalities, but Zoho CRM's advanced features make it a more powerful tool for businesses.
Scalability
Zoho CRM is highly scalable, making it suitable for businesses of all sizes. Act! is also scalable, but Zoho CRM's ability to handle large volumes of data and users gives it an advantage in this dimension.
Integrations
Zoho CRM offers a wide range of integrations with popular third-party applications, making it easy to connect with other tools. Act! also provides integrations, but Zoho CRM's extensive integration options make it a more versatile choice.
Customer Support
Act! is known for its responsive customer support, providing users with the assistance they need. Zoho CRM also offers good customer support, but Act!'s reputation for excellent service gives it an edge in this dimension.
Security
Both Zoho CRM and Act! prioritize security, offering robust measures to protect customer data. Zoho CRM's advanced security features make it a slightly more secure option, but Act! also provides reliable security measures.
Overall Rating
Zoho CRM's comprehensive feature set, scalability, and integrations make it a top choice for businesses looking for a powerful CRM solution. Act! is also a strong contender, offering ease of use and excellent customer support, but Zoho CRM's overall capabilities give it a slight edge.
Zoho CRM vs Act!: A Detailed Breakdown of Key Features
Lead Management
Zoho CRM offers a robust lead management system that allows you to capture, track, and nurture leads effectively. Its advanced features, such as lead scoring and automation, make it a powerful tool for sales teams. Act! also provides lead management capabilities, but Zoho CRM's comprehensive features give it an edge for businesses looking to optimize their lead management processes.
Contact Management
Both Zoho CRM and Act! offer excellent contact management features, allowing you to store and organize customer information efficiently. Zoho CRM's intuitive interface and advanced search capabilities make it easy to find and manage contacts. Act! also provides strong contact management features, but Zoho CRM's user-friendly design makes it a more appealing choice for businesses.
Workflow Automation
Zoho CRM excels in workflow automation, offering a wide range of automation options to streamline your business processes. Its drag-and-drop interface makes it easy to create and manage workflows. Act! also provides workflow automation features, but Zoho CRM's extensive capabilities make it a more powerful tool for businesses looking to automate their operations.
Analytics
Zoho CRM offers advanced analytics features, providing you with valuable insights into your sales and marketing performance. Its customizable dashboards and reports make it easy to track key metrics. Act! also provides analytics capabilities, but Zoho CRM's comprehensive features make it a more powerful tool for businesses looking to gain deeper insights into their operations.
Marketing Automation
Act! offers strong marketing automation features, allowing you to create and manage campaigns effectively. Its user-friendly interface makes it easy to set up and track marketing activities. Zoho CRM also provides marketing automation capabilities, but Act!'s focus on simplicity makes it a more appealing choice for businesses looking for an easy-to-use marketing automation tool.
Mobile Access
Both Zoho CRM and Act! offer mobile access, allowing you to manage your customer relationships on the go. Zoho CRM's mobile app is highly rated for its user-friendly interface and comprehensive features. Act! also provides a mobile app, but Zoho CRM's advanced capabilities make it a more powerful tool for businesses looking to stay connected while on the move.
Pricing Comparison of Zoho CRM and Act!
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zoho CRM and Act!. This comparison will highlight the best option for managing your customer relationships.
Zoho CRM Pricing Plans
- Collect and associate any type of data with custom fields.
- Automate day-to-day activities with workflows for sales team.
- Set achievable goals with sales forecasting and track performance.
- Build reports and dashboards to analyze sales numbers efficiently.
- Streamline quote management with built-in price rules using CPQ.
- Interact with customers in real-time with SalesSignals notifications.
- Manage invoices, sales, purchase orders, products, and vendors.
- Send data to other applications based on event triggers with webhooks.
- Assign leads, customers, and accounts based on various factors.
- Build custom data modules with unique layouts for each team.
- Automate enterprise operations with low-code workflows.
- Manage and improve end-to-end customer journeys effectively.
- Build personalized customizations with low-code and no-code tools.
- Merge and segregate datasets for easier analysis and reporting.
- Auto-generate reports and dashboards with augmented analytics.
- Craft compelling stories with colorful infographics and AI summaries.
Act! Pricing Plans
- Secure hosting in Frankfurt ensuring data protection.
- Automatic updates and backups for peace of mind.
- Optional desktop sync for flexible data access.
- Expert technical support available for assistance.
- Self-managed security for complete data control.
- Complete control of updates for tailored software management.
- Compatibility with desktop add-ons for enhanced functionality.
- Expert technical support for troubleshooting and guidance.
Our Rating Methodology
We thoroughly test each CRM software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Zoho CRM or Act!: Which One Matches Your Business Needs?
Choose Zoho CRM If You Need ...
- Comprehensive CRM solution
If you are a business looking for a comprehensive CRM solution with a wide range of features, Zoho CRM is the ideal choice. Its extensive feature set, including lead management, workflow automation, and analytics, makes it a powerful tool for enhancing customer relationship management.
- Highly customizable
If you need a CRM solution that can be tailored to your specific business needs, Zoho CRM is the perfect fit. Its customization options allow you to create workflows, fields, and modules that suit your requirements, providing you with the flexibility to adapt the software to your business processes.
Choose Act! If You Need ...
- User-friendly interface
If you are a beginner or small business owner looking for an easy-to-use CRM solution, Act! is the ideal choice. Its user-friendly interface makes it easy to navigate and manage customer data, providing a seamless experience for users.
- Strong customer support
If you value responsive customer support, Act! is the perfect fit. Its reputation for excellent service ensures that you receive the assistance you need to resolve issues and get the most out of the software.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
