Zendesk Sell vs Salesforce (2024 Comparison)
Zendesk Sell offers a user-friendly CRM solution with seamless integration capabilities, making it ideal for small to medium-sized businesses. Its cost-effective pricing and intuitive interface enhance productivity and streamline sales processes.
- User-friendly interface for quick onboarding.
- Seamless integration with other Zendesk products.
- Cost-effective for small to medium businesses.
- Limited advanced features for large enterprises.
- Fewer integrations compared to competitors.
- Basic reporting capabilities.
Free plan?
YesStarting price
$19 per month
Salesforce provides a comprehensive CRM platform with extensive customization and scalability options, making it suitable for large enterprises. Its robust feature set and integration capabilities empower businesses to manage customer relationships effectively.
- Comprehensive feature set for large enterprises.
- Highly customizable and scalable.
- Extensive integration capabilities.
- Steeper learning curve for new users.
- Higher cost compared to other CRMs.
- Longer response times for customer support.
Free plan?
NoStarting price
$25 per month per userWhat is Zendesk Sell?
Zendesk Sell is a sales CRM software designed to enhance productivity and streamline sales processes. It offers features like email tracking, call logging, and task automation, which help sales teams manage their leads and deals more efficiently. With its intuitive interface, Zendesk Sell allows users to focus on building relationships and closing deals rather than getting bogged down by administrative tasks. It integrates seamlessly with other Zendesk products, providing a unified customer experience across all touchpoints.
What is Salesforce?
Salesforce is a comprehensive CRM platform that empowers businesses to manage customer relationships and sales processes effectively. It offers a wide range of features, including lead management, opportunity tracking, and customizable dashboards, which help sales teams stay organized and informed. Salesforce's robust integration capabilities allow it to connect with various third-party applications, making it a versatile tool for businesses of all sizes. Its cloud-based nature ensures accessibility from anywhere, enabling teams to collaborate and make data-driven decisions in real-time.
Pros and Cons of Zendesk Sell vs Salesforce
Pros & Cons of Zendesk Sell
- Zendesk Sell offers an intuitive and user-friendly interface that makes it easy for new users to get started without extensive training. This is particularly beneficial for small teams looking to quickly adopt a CRM solution.
- Zendesk Sell integrates seamlessly with other Zendesk products, providing a unified customer experience across all touchpoints. This integration capability enhances productivity and streamlines sales processes.
- Zendesk Sell offers a cost-effective pricing structure that aligns well with its feature set, making it an ideal choice for small to medium-sized businesses looking for a budget-friendly CRM solution.
- While Zendesk Sell offers essential CRM functionalities, it lacks some advanced features that larger enterprises might require. This limitation can be a drawback for businesses with complex sales processes.
- Zendesk Sell offers fewer integrations compared to some of its competitors, which might limit its versatility for businesses with complex tech stacks. This can be a consideration for companies relying on multiple third-party applications.
Pros & Cons of Salesforce
- Salesforce offers a wide range of features that cater to various business needs, from sales automation to advanced analytics. This comprehensive feature set makes it suitable for large enterprises with complex requirements.
- Salesforce provides extensive customization options, allowing businesses to tailor the platform to their specific needs. This flexibility is beneficial for companies looking to create a personalized CRM solution.
- Salesforce is renowned for its scalability, making it an ideal choice for growing businesses that anticipate expanding their operations. Its cloud-based nature ensures accessibility and collaboration from anywhere.
- Due to its extensive features and customization options, Salesforce can have a steeper learning curve for new users. This might require additional training and onboarding time for teams.
- Salesforce's pricing is higher compared to some other CRM solutions, which might be a consideration for small businesses with limited budgets. However, the cost can be justified by its comprehensive feature set.
Zendesk Sell vs Salesforce: At A Glance
Zendesk Sell vs Salesforce: A Detailed Breakdown of Key Features
Lead Management
Zendesk Sell offers a straightforward lead management system that helps you track and nurture leads efficiently. Its simplicity is perfect for small teams. Salesforce, however, provides a more advanced lead management system with features like lead scoring and automated workflows, which are beneficial for larger teams with complex sales processes. If you need a robust lead management system, Salesforce is the better choice.
Email Tracking
Both Zendesk Sell and Salesforce offer email tracking features that allow you to monitor email interactions with leads and customers. Zendesk Sell's email tracking is easy to use and integrates well with its CRM functionalities. Salesforce offers more advanced email tracking capabilities, including integration with marketing automation tools. If you require advanced email tracking features, Salesforce is the superior option.
Task Automation
Zendesk Sell provides task automation features that help streamline sales processes by automating repetitive tasks. This is particularly useful for small teams looking to improve efficiency. Salesforce offers more comprehensive task automation capabilities, allowing for complex workflows and integrations with other business processes. If you need advanced task automation, Salesforce is the better choice.
Customizable Dashboards
Salesforce excels in providing highly customizable dashboards that allow you to visualize data in various formats, making it easier to track performance metrics. Zendesk Sell offers basic dashboard customization, which might be sufficient for smaller teams. If you need advanced dashboard customization, Salesforce is the superior option.
Mobile Access
Both Zendesk Sell and Salesforce offer mobile access, allowing sales teams to manage their tasks on the go. Zendesk Sell's mobile app is user-friendly and provides essential CRM functionalities. Salesforce's mobile app offers more advanced features, including real-time data updates and collaboration tools. If mobile access is crucial for your team, Salesforce is the better choice.
Reporting and Analytics
Salesforce offers advanced reporting and analytics capabilities, allowing you to generate detailed reports and gain insights into sales performance. Zendesk Sell provides basic reporting features, which might be sufficient for smaller teams. If you require comprehensive reporting and analytics, Salesforce is the superior option.
Pricing Comparison of Zendesk Sell and Salesforce
We’ve compiled the pricing tables and highlighted the key features of both Zendesk Sell and Salesforce to aid in your decision-making process. Let’s explore what each platform has to offer.
Zendesk Sell Pricing Plans
- Basic sales tools for small teams to get started.
- Simple platform for managing sales activities efficiently.
- Essential features to boost team productivity.
- User-friendly interface for easy navigation and use.
- Manage complete sales process with full set of tools.
- Enhanced features for growing sales teams.
- Improved pipeline visibility and management.
- Automate tasks to keep sales reps on target.
- Lead and deal scoring for prioritizing opportunities.
- Advanced permissions and roles for better control.
- Comprehensive sales tools for scaling teams.
- Enhanced collaboration features for team efficiency.
- Best-in-class sales experiences for multi-department teams.
- Customizable platform to fit complex business requirements.
- Enhanced security and compliance features.
- Comprehensive support and integration options.
Salesforce Pricing Plans
- Access sales data from anywhere on any device seamlessly.
- Customize and automate sales processes to enhance productivity.
- Collaborate across your company with ease and efficiency.
- Create and track quotes and orders effectively.
- Enhanced sales engagement and conversation intelligence tools.
- Access to premier success plan for expert guidance.
- Integrate sales data with any application seamlessly.
- Boost seller productivity with AI-driven insights.
- Automate workflows and approvals to streamline operations.
- Access conversation intelligence for improved communication.
- Flexible CRM with web API for custom integrations.
- Boost revenue with integrated sales and data management.
- Premier success plan and full sandbox for testing.
- Comprehensive sales engagement and conversation intelligence.
- Developer support for custom solutions and integrations.
- Intelligent automation to enhance sales processes.
- Performance management and sales programs for team efficiency.
- Team collaboration with Slack for seamless communication.
- Connect and unify all data with Data Cloud.
- Revenue intelligence for actionable sales insights.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like functionality, scalability, and integrations. By analyzing user reviews and conducting hands-on testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
Zendesk Sell or Salesforce: Which One Matches Your Business Needs?
Choose Zendesk Sell If You Need ...
- User-friendly CRM solution
If you are a small business owner looking for a user-friendly CRM solution, Zendesk Sell is an excellent choice. Its intuitive interface and seamless integration capabilities make it easy to adopt and enhance productivity.
- Cost-effective for small businesses
If you are a small to medium-sized business seeking a cost-effective CRM solution, Zendesk Sell offers competitive pricing and essential features that align well with your budget and needs.
Choose Salesforce If You Need ...
- Comprehensive CRM platform
If you are a large enterprise requiring a comprehensive CRM platform, Salesforce is the ideal choice. Its extensive feature set and customization options cater to complex business needs and enhance customer relationship management.
- Scalable solution for growth
If your business is on a growth trajectory and requires a scalable CRM solution, Salesforce offers the scalability and flexibility needed to expand operations and manage increased data and users effectively.
Frequently Asked Questions
Which CRM is better for small businesses, Zendesk Sell or Salesforce?
How does Salesforce's scalability compare to Zendesk Sell?
What are the key differences in integrations between Zendesk Sell and Salesforce?
Which CRM offers better customer support, Zendesk Sell or Salesforce?
How do the reporting and analytics features compare between Zendesk Sell and Salesforce?
Is Zendesk Sell more cost-effective than Salesforce?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
