Zendesk Sell vs Ortto (2024 Comparison)
Zendesk Sell offers a comprehensive CRM solution with robust features and strong customer support, making it an ideal choice for businesses looking to enhance their sales processes.
- Comprehensive CRM features
- Strong customer support
- Robust security measures
- Steep learning curve
- Limited marketing features
Free plan?
YesStarting price
$19 per month per user
Ortto provides an intuitive marketing automation platform with excellent features and affordable pricing, perfect for businesses looking to enhance their customer engagement.
- Intuitive interface
- Excellent marketing automation
- Affordable pricing
- Basic CRM features
- Limited sales forecasting
Free plan?
NoStarting price
$509 per monthWhat is Zendesk Sell?
Zendesk Sell is a powerful sales CRM software designed to enhance productivity and streamline sales processes. It offers features like lead management, email tracking, and sales forecasting, making it an ideal choice for sales teams looking to improve efficiency. With its intuitive interface and robust integrations, Zendesk Sell helps sales professionals manage their pipeline effectively, ensuring no opportunity is missed. Whether you're a small business or a large enterprise, Zendesk Sell provides the tools you need to close deals faster and build stronger customer relationships.
What is Ortto?
Ortto is a comprehensive marketing automation platform that empowers businesses to create personalized customer journeys. It combines email marketing, SMS, and social media campaigns into a single platform, allowing marketers to engage with their audience seamlessly. Ortto's intuitive drag-and-drop interface makes it easy to design and automate campaigns, saving time and effort. With its advanced analytics and reporting features, businesses can track performance and optimize their marketing strategies. Whether you're a startup or an established company, Ortto helps you connect with your customers and drive growth.
Pros and Cons of Zendesk Sell vs Ortto
Pros & Cons of Zendesk Sell
- Zendesk Sell offers a wide range of CRM features, including lead management, email tracking, and sales forecasting, making it a powerful tool for sales teams.
- Zendesk Sell is known for its responsive customer support, ensuring users get the help they need quickly and efficiently.
- Zendesk Sell prioritizes security, offering robust measures to protect sensitive customer data and ensure compliance with industry standards.
- Zendesk Sell's extensive features may require a bit of time to master, especially for users new to CRM software.
- While Zendesk Sell excels in CRM functionalities, its marketing features are limited compared to dedicated marketing automation platforms.
Pros & Cons of Ortto
- Ortto's drag-and-drop interface makes it easy for users to create and manage marketing campaigns without technical expertise.
- Ortto offers a comprehensive suite of marketing automation tools, including email marketing, SMS, and social media campaigns.
- Ortto provides a cost-effective solution for businesses looking to enhance their marketing efforts without breaking the bank.
- Ortto's CRM capabilities are limited compared to dedicated CRM platforms, making it less suitable for businesses focused on sales processes.
- While Ortto offers some forecasting capabilities, its primary focus is on marketing analytics, making it less ideal for sales forecasting.
Zendesk Sell vs Ortto: At A Glance
Zendesk Sell vs Ortto: A Detailed Breakdown of Key Features
Lead Management
Zendesk Sell excels in lead management, offering tools to track and nurture leads effectively. Its intuitive interface makes it easy to manage your sales pipeline, ensuring no opportunity is missed. Ortto, while offering basic lead management features, focuses more on marketing automation. If lead management is a priority, Zendesk Sell is the better choice.
Email Tracking
Zendesk Sell provides robust email tracking features, allowing sales teams to monitor email interactions and follow up with prospects efficiently. Ortto also offers email tracking, but its primary focus is on marketing campaigns. If email tracking is crucial for your sales process, Zendesk Sell is the superior option.
Sales Forecasting
Zendesk Sell's sales forecasting tools help businesses predict future sales and make informed decisions. Its comprehensive reporting features provide valuable insights into sales performance. Ortto, while offering some forecasting capabilities, is more focused on marketing analytics. If sales forecasting is essential, Zendesk Sell is the better choice.
Email Marketing
Ortto shines in email marketing, offering a wide range of templates and automation features to create engaging campaigns. Zendesk Sell provides basic email marketing tools, but its primary focus is on CRM functionalities. If email marketing is a key component of your strategy, Ortto is the better option.
SMS Campaigns
Ortto offers robust SMS campaign features, allowing businesses to reach their audience through text messages. Zendesk Sell provides basic SMS capabilities, but its focus is more on CRM-related features. If SMS campaigns are a priority, Ortto is the superior choice.
Social Media Campaigns
Ortto excels in social media campaigns, providing tools to create and manage campaigns across various platforms. Zendesk Sell offers limited social media features, focusing more on CRM functionalities. If social media campaigns are crucial for your business, Ortto is the better option.
Pricing Comparison of Zendesk Sell and Ortto
We’ve compiled the pricing tables and highlighted the key features of both Zendesk Sell and Ortto to aid in your decision-making process. Let’s explore what each platform has to offer.
Zendesk Sell Pricing Plans
- Integrates seamlessly with email and calendar for streamlined communication.
- Task and appointment setting to keep your schedule organized.
- Call tracking and recording, plus text messaging for comprehensive communication.
- Pre-built sales dashboards for quick insights into performance.
- Advanced and custom sales reports for deeper insights.
- Sales forecasting and goals tracking to meet targets effectively.
- Prospecting and enrichment credits to enhance lead quality.
- Product and price book for organized product management.
- Lead and deal scoring to prioritize opportunities effectively.
- Task automation to streamline repetitive tasks and save time.
- Advanced roles and permissions for enhanced security and control.
- Company hierarchy to manage complex organizational structures.
- Advanced customization options to tailor the platform to your needs.
- Unlimited sequences for comprehensive sales engagement.
- Private custom applications for unique business requirements.
- 25GB document storage per user for extensive data management.
Ortto Pricing Plans
- Journey builder for creating personalized customer journeys.
- Email and SMS marketing capabilities for effective communication.
- Web push notifications to engage users in real-time.
- AI suggestions and predictions to enhance marketing strategies.
- Professional onboarding to ensure smooth setup.
- Mobile push notifications to reach users on the go.
- Custom user roles and permissions for better control.
- Email delivery optimization tools for improved reach.
- Email Deliverability Consultant to ensure high inbox placement.
- Quarterly business reviews for strategic insights.
- Custom setups for large volume sending.
- Service level agreement (SLA) for guaranteed service quality.
Our Rating Methodology
We thoroughly evaluate each CRM and marketing automation tool, focusing on key factors like functionality, ease of use, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to provide an accurate final rating, helping you make informed decisions.
Zendesk Sell or Ortto: Which One Matches Your Business Needs?
Choose Zendesk Sell If You Need ...
- Comprehensive CRM solution
If you need a comprehensive CRM solution with robust features like lead management, email tracking, and sales forecasting, Zendesk Sell is the better choice. Its extensive CRM capabilities make it ideal for businesses focused on enhancing their sales processes.
- Strong customer support
If you prioritize strong customer support, Zendesk Sell is the superior option. Known for its responsive and helpful support team, Zendesk Sell ensures users get the assistance they need quickly and efficiently.
Choose Ortto If You Need ...
- Intuitive marketing automation
If you need an intuitive marketing automation platform with excellent features like email marketing, SMS, and social media campaigns, Ortto is the better choice. Its user-friendly interface makes it easy to create and manage campaigns.
- Affordable pricing
If you're looking for an affordable marketing automation solution, Ortto is the superior option. It offers a cost-effective platform for businesses looking to enhance their marketing efforts without breaking the bank.
Frequently Asked Questions
What are the key differences between Zendesk Sell and Ortto?
Which tool is better for small businesses?
How do Zendesk Sell and Ortto compare in terms of ease of use?
Which tool offers better customer support?
Are there any limitations in Ortto's CRM features?
Which tool is more secure for handling sensitive data?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
