Zendesk Sell vs Mailchimp (2025 Comparison)
Zendesk Sell offers robust CRM features and excellent lead management tools, making it ideal for sales teams. Its strong customer support ensures you have the assistance you need.
- Robust CRM features for sales teams
- Excellent lead management tools
- Strong customer support options
- Requires time to master
- Limited marketing features
Free plan?
YesStarting price
$19 per month
Mailchimp provides a user-friendly interface and powerful marketing automation features, making it a top choice for businesses looking to enhance their marketing efforts.
- User-friendly interface
- Powerful marketing automation
- Extensive integrations available
- Basic CRM features
- Limited sales forecasting
Free plan?
YesStarting price
$13 per monthWhat is Zendesk Sell?
Zendesk Sell is a powerful sales CRM software designed to enhance productivity and streamline sales processes. It offers features like lead management, email tracking, and sales forecasting, making it an ideal choice for sales teams looking to improve efficiency. With its intuitive interface and robust integrations, Zendesk Sell helps sales professionals manage their pipeline effectively, ensuring no opportunity is missed. Whether you're a small business or a large enterprise, Zendesk Sell provides the tools you need to close deals faster and build stronger customer relationships.
What is Mailchimp?
Mailchimp is a comprehensive marketing platform that helps businesses of all sizes manage their email marketing campaigns, social media ads, and more. It offers a user-friendly interface and a variety of templates, making it easy for users to create professional-looking emails and marketing materials. With features like audience segmentation, automation, and analytics, Mailchimp enables businesses to target their audience effectively and track the success of their campaigns. Whether you're a small business owner or a marketing professional, Mailchimp provides the tools you need to engage with your audience and grow your business.
Pros and Cons of Zendesk Sell vs Mailchimp
Pros & Cons of Zendesk Sell
- Zendesk Sell offers a comprehensive set of CRM features that are ideal for sales teams looking to manage their pipeline effectively. Its tools for lead management and sales tracking are particularly noteworthy.
- With Zendesk Sell, managing leads becomes a streamlined process. The software provides tools to track and nurture leads, ensuring that no opportunity is missed.
- Zendesk Sell provides excellent customer support, with various channels available for assistance. This focus on customer service is a significant advantage for businesses.
- While Zendesk Sell offers a wealth of features, it may take some time for users to become fully proficient. This learning curve can be a drawback for some businesses.
- Zendesk Sell is primarily focused on sales, which means its marketing features are somewhat limited. Businesses looking for comprehensive marketing tools may need to look elsewhere.
Pros & Cons of Mailchimp
- Mailchimp is known for its intuitive and user-friendly interface, making it easy for users to navigate and create marketing campaigns without much hassle.
- Mailchimp offers robust marketing automation features, allowing users to create automated workflows that enhance their marketing efforts and improve efficiency.
- Mailchimp provides a wide range of integrations, making it easy for users to connect with other tools and platforms to enhance their marketing capabilities.
- While Mailchimp excels in marketing, its CRM features are relatively basic. Businesses looking for advanced CRM capabilities may need to consider other options.
- Mailchimp's focus on marketing means its sales forecasting features are limited. Businesses that require robust sales forecasting tools may find this a drawback.
Zendesk Sell vs Mailchimp: At A Glance
Zendesk Sell vs Mailchimp: A Detailed Breakdown of Key Features
Lead Management
Zendesk Sell excels in lead management, offering tools to track and nurture leads effectively. Its CRM capabilities make it a strong choice for sales teams. Mailchimp, while offering basic lead management, focuses more on marketing automation. If lead management is your priority, Zendesk Sell is the better option.
Email Tracking
Mailchimp offers superior email tracking features, allowing users to monitor open rates and engagement effectively. Zendesk Sell provides email tracking as well, but Mailchimp's focus on email marketing gives it an edge. If email tracking is crucial for your campaigns, Mailchimp is the better choice.
Sales Forecasting
Zendesk Sell provides robust sales forecasting tools, helping sales teams predict future sales and plan accordingly. Mailchimp offers basic forecasting features, but its focus is more on marketing. If sales forecasting is essential for your business, Zendesk Sell is the better option.
Audience Segmentation
Mailchimp excels in audience segmentation, allowing users to target specific groups with tailored messages. Zendesk Sell offers segmentation features, but Mailchimp's marketing focus gives it an advantage. If audience segmentation is key to your strategy, Mailchimp is the better choice.
Automation
Mailchimp offers powerful automation features, enabling users to create automated workflows for marketing campaigns. Zendesk Sell provides automation tools as well, but Mailchimp's focus on marketing automation makes it superior. If automation is a priority, Mailchimp is the better option.
Analytics
Both Zendesk Sell and Mailchimp offer strong analytics features, but Mailchimp's focus on marketing analytics gives it a slight edge. Zendesk Sell provides valuable insights for sales teams, making it a great choice for sales-focused businesses. If marketing analytics are crucial, Mailchimp is the better choice.
Pricing Comparison of Zendesk Sell and Mailchimp
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zendesk Sell and Mailchimp. This comparison will highlight the best option for managing your sales and marketing needs.
Zendesk Sell Pricing Plans
- Basic sales tools for small teams to get started.
- Simple platform for managing sales activities efficiently.
- Essential features to boost team productivity.
- User-friendly interface for easy navigation and use.
- Manage complete sales process with full set of tools.
- Enhanced features for growing sales teams.
- Improved pipeline visibility and management.
- Automate tasks to keep sales reps on target.
- Lead and deal scoring for prioritizing opportunities.
- Advanced permissions and roles for better control.
- Comprehensive sales tools for scaling teams.
- Enhanced collaboration features for team efficiency.
- Best-in-class sales experiences for multi-department teams.
- Customizable platform to fit complex business requirements.
- Enhanced security and compliance features.
- Comprehensive support and integration options.
Mailchimp Pricing Plans
- Maximum of 1,000 emails per month or 500 per day.
- Access to forms and landing pages.
- Includes Mailchimp branding on emails.
- Limited reporting and analytics features.
- Send up to 10 times the number of contacts.
- A/B testing to optimize email campaigns.
- Remove Mailchimp branding from emails.
- Access to 3 audiences and 3 user seats.
- Enhanced automations for customer journeys.
- Custom-coded email templates for branding.
- Data-driven optimization tools for better results.
- Access to 5 audiences and 5 user seats.
- Priority phone support for immediate assistance.
- Dedicated customer success manager.
- Migration support for seamless transition.
- Send up to 150,000 emails each month.
Our Rating Methodology
We thoroughly evaluate each marketing platform, focusing on key aspects like functionality, ease of use, and integrations. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.
Zendesk Sell or Mailchimp: Which One Matches Your Business Needs?
Choose Zendesk Sell If You Need ...
- Ideal for sales teams
If you are a sales team looking for robust CRM features and excellent lead management tools, Zendesk Sell is the ideal choice. Its focus on sales processes ensures you have the tools you need to succeed.
- Strong customer support
If you value strong customer support and need assistance with your CRM software, Zendesk Sell provides excellent support options. Its focus on customer service ensures you have the help you need.
Choose Mailchimp If You Need ...
- Top choice for marketing
If you are a business looking to enhance your marketing efforts with powerful automation features, Mailchimp is the top choice. Its user-friendly interface and extensive integrations make it ideal for marketing teams.
- User-friendly interface
If you need a user-friendly interface that makes it easy to create and manage marketing campaigns, Mailchimp is the better option. Its intuitive design ensures you can focus on your marketing goals.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
