Zendesk Sell vs Freshsales (2024 Comparison)
Zendesk Sell offers a user-friendly CRM solution with comprehensive lead management features and seamless integration with other Zendesk products. Ideal for businesses seeking an intuitive and efficient sales tool.
- Intuitive interface for easy navigation
- Comprehensive lead management features
- Seamless integration with Zendesk products
- Limited AI-based features
- Fewer customization options
- Higher cost for advanced features
Free plan?
YesStarting price
$19 per month
Freshsales provides a powerful CRM platform with advanced AI-based lead scoring and highly customizable dashboards. Perfect for businesses looking for a versatile and connected sales solution.
- Advanced AI-based lead scoring
- Highly customizable dashboards
- Extensive third-party integrations
- Steeper learning curve
- Occasional performance issues
- Limited offline access
Free plan?
YesStarting price
€9 per month per userWhat is Zendesk Sell?
Zendesk Sell is a powerful sales CRM tool designed to enhance productivity and streamline sales processes. It offers features like lead management, email tracking, and sales forecasting, which help sales teams stay organized and efficient. With its intuitive interface, Zendesk Sell allows users to manage their sales pipeline effectively, ensuring no opportunity is missed. It integrates seamlessly with other Zendesk products, providing a unified customer experience. Whether you're a small business or a large enterprise, Zendesk Sell can adapt to your needs, making it an essential tool for sales professionals.
What is Freshsales?
Freshsales is a comprehensive CRM software that empowers sales teams to manage leads, track customer interactions, and close deals efficiently. It offers features like AI-based lead scoring, email tracking, and customizable dashboards, which help sales professionals prioritize their tasks and focus on high-value opportunities. Freshsales integrates with various third-party applications, providing a seamless workflow for users. Its user-friendly interface and robust functionality make it an ideal choice for businesses looking to enhance their sales processes and improve customer relationships.
Pros and Cons of Zendesk Sell vs Freshsales
Pros & Cons of Zendesk Sell
- Zendesk Sell offers an intuitive interface that makes navigation easy and efficient. This user-friendly design ensures that even beginners can quickly adapt to the platform, enhancing productivity and reducing the learning curve.
- With Zendesk Sell, users can effectively manage leads through its comprehensive lead management features. This includes capturing, nurturing, and converting leads, ensuring no opportunity is missed and maximizing sales potential.
- Zendesk Sell seamlessly integrates with other Zendesk products, providing a unified customer experience. This integration enhances functionality and allows for a more streamlined workflow, making it a valuable tool for businesses using multiple Zendesk solutions.
- While Zendesk Sell offers basic lead scoring capabilities, it lacks advanced AI-based features found in other CRM tools. This limitation may hinder users seeking deeper insights and more accurate predictions for their sales processes.
- Zendesk Sell offers limited customization options compared to other CRM tools. This may restrict users from tailoring the platform to their specific needs, potentially impacting efficiency and user satisfaction.
Pros & Cons of Freshsales
- Freshsales offers advanced AI-based lead scoring, providing users with deeper insights and more accurate predictions. This feature helps prioritize high-value opportunities, enhancing sales efficiency and effectiveness.
- With Freshsales, users can create highly customizable dashboards, tailoring the interface to suit their specific needs. This flexibility allows for a more personalized experience, improving user satisfaction and productivity.
- Freshsales provides extensive third-party integrations, allowing for seamless connectivity with various applications. This enhances functionality and streamlines workflows, making it a valuable tool for businesses seeking a connected CRM solution.
- Freshsales has a steeper learning curve compared to other CRM tools, which may require additional time and resources for users to fully adapt. This could impact initial productivity and user satisfaction.
- Users may experience occasional performance issues with Freshsales, such as slow loading times or glitches. These issues can disrupt workflows and impact overall efficiency, potentially affecting user satisfaction.
Zendesk Sell vs Freshsales: At A Glance
Value to Price
Value to Price is a critical dimension that evaluates the cost-effectiveness of a software tool. For Zendesk Sell, the pricing aligns well with the features offered, making it a good investment for businesses seeking a robust CRM solution. Freshsales, on the other hand, provides slightly more value for the price, with additional features and integrations that enhance its overall appeal. If you're looking for a CRM that offers excellent value for money, Freshsales might be the better choice.
Ease of Use
Ease of Use measures how user-friendly a software tool is. Zendesk Sell offers an intuitive interface that is easy to navigate, making it suitable for users of all skill levels. Freshsales, however, takes it a step further with its streamlined design and customizable dashboards, providing an even more seamless user experience. If ease of use is a top priority for you, Freshsales is likely the better option.
Functionality
Functionality assesses the range and effectiveness of features offered by a software tool. Zendesk Sell provides a comprehensive set of features, including lead management and sales forecasting, which cater to various business needs. Freshsales, however, offers a broader range of functionalities, such as AI-based lead scoring and advanced analytics, making it a more versatile choice. If you require a CRM with extensive functionality, Freshsales is the superior option.
Scalability
Scalability evaluates a software tool's ability to grow with your business. Zendesk Sell is designed to accommodate businesses of all sizes, offering scalable solutions that can adapt to changing needs. Freshsales also excels in scalability, with features that support growing teams and expanding operations. If scalability is a key consideration for your business, both tools are well-suited, but Freshsales offers a slight edge with its advanced capabilities.
Integrations
Integrations measure a software tool's ability to connect with other applications. Zendesk Sell offers a wide range of integrations with popular tools, enhancing its functionality and versatility. Freshsales, however, provides even more integration options, allowing for seamless connectivity with various third-party applications. If integrations are crucial for your business operations, Freshsales is the better choice.
Customer Support
Customer Support evaluates the quality and availability of support services provided by a software tool. Zendesk Sell offers reliable customer support, with various channels available for assistance. Freshsales, however, provides more comprehensive support options, including dedicated account managers and 24/7 assistance. If exceptional customer support is a priority for you, Freshsales is the superior option.
Security
Security assesses the measures in place to protect user data and ensure privacy. Zendesk Sell implements robust security protocols, ensuring data protection and compliance with industry standards. Freshsales also prioritizes security, with advanced encryption and regular audits to safeguard user information. If security is a top concern for your business, both tools offer reliable solutions, but Freshsales provides additional peace of mind with its enhanced security features.
Overall Rating
Overall Rating is a comprehensive assessment of a software tool's performance across various dimensions. Zendesk Sell scores well in all areas, offering a reliable and efficient CRM solution. Freshsales, however, receives a higher overall rating due to its superior functionality, ease of use, and customer support. If you're looking for a top-rated CRM tool, Freshsales is the better choice.
Zendesk Sell vs Freshsales: A Detailed Breakdown of Key Features
Lead Management
Lead Management is a crucial feature for any CRM tool, allowing users to organize and track potential customers. Zendesk Sell offers a robust lead management system, enabling users to capture, nurture, and convert leads effectively. Freshsales, however, enhances this feature with AI-based lead scoring, helping users prioritize high-value opportunities. If lead management is a top priority for your business, Freshsales provides a more advanced solution.
Email Tracking
Email Tracking is an essential feature for sales professionals, allowing them to monitor email interactions with potential customers. Zendesk Sell offers reliable email tracking capabilities, providing insights into open rates and engagement. Freshsales, however, takes it a step further with advanced analytics and customizable templates, offering a more comprehensive email tracking solution. If email tracking is a critical component of your sales strategy, Freshsales is the better choice.
Sales Forecasting
Sales Forecasting is a valuable feature that helps businesses predict future sales and make informed decisions. Zendesk Sell provides accurate sales forecasting tools, allowing users to analyze trends and set realistic targets. Freshsales, however, offers more advanced forecasting capabilities, with AI-driven insights and customizable reports. If sales forecasting is a key aspect of your business strategy, Freshsales offers a more sophisticated solution.
AI-based Lead Scoring
AI-based Lead Scoring is a feature that uses artificial intelligence to evaluate and prioritize leads. Zendesk Sell offers basic lead scoring capabilities, helping users identify high-potential prospects. Freshsales, however, provides a more advanced AI-based lead scoring system, offering deeper insights and more accurate predictions. If AI-based lead scoring is important for your sales process, Freshsales is the superior option.
Customizable Dashboards
Customizable Dashboards allow users to tailor their CRM interface to suit their specific needs. Zendesk Sell offers flexible dashboard customization options, enabling users to create personalized views and reports. Freshsales, however, provides even more customization possibilities, with drag-and-drop functionality and a wide range of widgets. If customizable dashboards are a priority for your business, Freshsales offers a more versatile solution.
Third-party Integrations
Third-party Integrations are essential for connecting a CRM tool with other applications and enhancing its functionality. Zendesk Sell offers a wide range of integrations with popular tools, providing seamless connectivity. Freshsales, however, provides even more integration options, allowing for a more comprehensive and connected workflow. If third-party integrations are crucial for your business operations, Freshsales is the better choice.
Pricing Comparison of Zendesk Sell and Freshsales
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zendesk Sell and Freshsales. This comparison will highlight the best option for managing your sales processes.
Zendesk Sell Pricing Plans
- Basic sales tools for small teams to get started.
- Simple platform for managing sales activities efficiently.
- Essential features to boost team productivity.
- User-friendly interface for easy navigation and use.
- Manage complete sales process with full set of tools.
- Enhanced features for growing sales teams.
- Improved pipeline visibility and management.
- Automate tasks to keep sales reps on target.
- Lead and deal scoring for prioritizing opportunities.
- Advanced permissions and roles for better control.
- Comprehensive sales tools for scaling teams.
- Enhanced collaboration features for team efficiency.
- Best-in-class sales experiences for multi-department teams.
- Customizable platform to fit complex business requirements.
- Enhanced security and compliance features.
- Comprehensive support and integration options.
Freshsales Pricing Plans
- Utilize built-in phone and live chat for seamless communication.
- Access email templates to streamline customer interactions.
- Increase productivity with essential CRM tools.
- Designed for small teams of up to 3 users.
- Kanban View for Contacts, Accounts, and Deals.
- Built-in Chat, Email, & Phone for seamless communication.
- Custom Fields and Basic Workflows for tailored processes.
- Contextual Collaboration with Slack for team efficiency.
- Contact Scoring and Sales Emails by Freddy AI.
- Custom Sales Activities and Auto-assignment Rules.
- Territory Management and Multiple Sales Pipelines.
- Advanced Workflows and Custom Reports for detailed insights.
- Field-level Permissions and Custom Modules.
- Forecasting Insights and Workflows for Custom Modules.
- Sandbox environment for testing and development.
- Audit Logs for tracking changes and ensuring compliance.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like functionality, ease of use, and integrations. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
Zendesk Sell or Freshsales: Which One Matches Your Business Needs?
Choose Zendesk Sell If You Need ...
- Intuitive interface for beginners
If you are a beginner or small business owner looking for an easy-to-use CRM tool, Zendesk Sell offers an intuitive interface that simplifies navigation and enhances productivity. Its user-friendly design ensures a smooth onboarding process, making it an ideal choice for those new to CRM software.
- Seamless integration with Zendesk
If your business already uses Zendesk products, Zendesk Sell provides seamless integration, creating a unified customer experience. This integration enhances functionality and streamlines workflows, making it a valuable addition to your existing Zendesk ecosystem.
Choose Freshsales If You Need ...
- Advanced AI-based features
If you require advanced AI-based features for lead scoring and sales forecasting, Freshsales offers a more sophisticated solution. Its AI-driven insights and customizable reports provide deeper insights and more accurate predictions, enhancing your sales processes and decision-making.
- Highly customizable dashboards
If you need a CRM tool with highly customizable dashboards, Freshsales offers extensive customization options. Its drag-and-drop functionality and wide range of widgets allow you to tailor the interface to suit your specific needs, improving user satisfaction and productivity.
Frequently Asked Questions
Which CRM tool offers better lead management features?
How do Zendesk Sell and Freshsales compare in terms of integrations?
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What are the key differences in customer support between Zendesk Sell and Freshsales?
Which CRM tool offers better security features?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
