Zendesk Sell vs Constant Contact (2025 Comparison)
Zendesk Sell offers comprehensive CRM features and robust sales forecasting tools. Its excellent customer support ensures users have the help they need to succeed.
- Comprehensive CRM features.
- Robust sales forecasting tools.
- Excellent customer support.
- Requires time to master.
- Limited email marketing features.
Free plan?
YesStarting price
$19 per month
Constant Contact provides a user-friendly interface and a wide range of customizable templates. Its strong email marketing tools help businesses enhance their marketing efforts.
- User-friendly interface.
- Wide range of templates.
- Strong email marketing tools.
- Limited CRM capabilities.
- Focuses primarily on email marketing.
Free plan?
YesStarting price
$12 per monthWhat is Zendesk Sell?
Zendesk Sell is a powerful sales CRM software designed to enhance productivity and streamline sales processes. It offers features like lead management, email tracking, and sales forecasting, making it an ideal choice for sales teams looking to improve their efficiency. With its intuitive interface and robust integrations, Zendesk Sell helps sales professionals manage their pipeline effectively, ensuring no opportunity is missed. Whether you're a small business or a large enterprise, Zendesk Sell provides the tools you need to close deals faster and build stronger customer relationships.
What is Constant Contact?
Constant Contact is a comprehensive email marketing platform that empowers businesses to create and manage effective email campaigns. It offers a user-friendly interface, customizable templates, and powerful analytics to help businesses engage with their audience and drive results. Whether you're a small business owner or a marketing professional, Constant Contact provides the tools you need to build and nurture customer relationships through targeted email marketing. With its robust features and reliable support, Constant Contact is a trusted choice for businesses looking to enhance their marketing efforts.
Pros and Cons of Zendesk Sell vs Constant Contact
Pros & Cons of Zendesk Sell
- Zendesk Sell offers a wide range of CRM features, including lead management, email tracking, and sales forecasting. These features help sales teams streamline their processes and improve productivity, making it an excellent choice for businesses looking to enhance their sales efforts.
- Zendesk Sell provides advanced sales forecasting tools, allowing sales teams to predict future sales and make informed decisions. These tools are integrated with its CRM features, providing a comprehensive view of the sales pipeline and helping businesses plan for growth.
- Zendesk Sell offers excellent customer support, with a range of resources and support channels available to assist users. Its responsive support team is well-equipped to handle inquiries and provide solutions, ensuring users have the help they need to succeed.
- While Zendesk Sell is user-friendly, it may require some time to master due to its extensive CRM features. Users may need to invest time in learning the platform to fully leverage its capabilities, which could be a drawback for those seeking a quick setup.
- Zendesk Sell is primarily focused on CRM features, which means its email marketing capabilities may be limited compared to dedicated email marketing platforms. Businesses looking for advanced email marketing tools may need to consider additional solutions.
Pros & Cons of Constant Contact
- Constant Contact offers a user-friendly interface, making it easy for users of all skill levels to create and manage email campaigns. Its intuitive design and drag-and-drop editor simplify the process of designing professional-looking emails, making it an excellent choice for small business owners and marketing professionals.
- Constant Contact provides a wide range of customizable templates, allowing users to create visually appealing email campaigns. Its drag-and-drop editor makes it easy to design professional-looking emails without any coding knowledge, making it a valuable tool for businesses looking to enhance their marketing efforts.
- Constant Contact offers strong email marketing tools, providing users with the features they need to create and manage effective campaigns. Its powerful analytics and reporting features help businesses optimize their email marketing efforts and drive results.
- Constant Contact is primarily focused on email marketing, which means its CRM capabilities may be limited compared to dedicated CRM platforms. Businesses looking for comprehensive CRM features may need to consider additional solutions.
- While Constant Contact offers strong email marketing tools, its primary focus on email marketing may limit its appeal for businesses with diverse needs. Organizations seeking a more comprehensive solution may need to explore other options.
Zendesk Sell vs Constant Contact: At A Glance
Value to Price
Zendesk Sell offers a robust set of features at a competitive price, making it a great value for businesses looking to enhance their sales processes. Its comprehensive CRM capabilities justify the investment, especially for sales teams aiming to improve efficiency. Constant Contact, while slightly more affordable, provides excellent value for businesses focused on email marketing. Its user-friendly interface and customizable templates make it a cost-effective choice for marketing professionals. If you're looking for a tool that offers great value for sales management, Zendesk Sell is the better option.
Ease of Use
Constant Contact shines in terms of ease of use, with its intuitive interface and drag-and-drop email builder. It's designed for users of all skill levels, making it accessible for small business owners and marketing professionals alike. Zendesk Sell, while user-friendly, may require a bit more time to master due to its extensive CRM features. However, once familiar, it becomes a powerful tool for managing sales pipelines. If ease of use is your top priority, Constant Contact is the more user-friendly choice.
Functionality
Zendesk Sell excels in functionality, offering a wide range of CRM features such as lead management, email tracking, and sales forecasting. It's designed to streamline sales processes and improve team productivity. Constant Contact, on the other hand, focuses on email marketing functionality, providing tools for creating and managing effective campaigns. While both tools offer valuable features, Zendesk Sell is the better choice for businesses seeking comprehensive CRM functionality.
Scalability
Zendesk Sell is highly scalable, making it suitable for businesses of all sizes. Its robust features and integrations allow it to grow with your business, ensuring it remains effective as your sales team expands. Constant Contact is also scalable, but its primary focus on email marketing may limit its appeal for larger organizations with diverse needs. If scalability is a key consideration, Zendesk Sell is the more versatile option.
Integrations
Both Zendesk Sell and Constant Contact offer a wide range of integrations, allowing users to connect with other tools and platforms. Zendesk Sell integrates seamlessly with popular CRM and productivity tools, enhancing its functionality. Constant Contact offers integrations with various marketing and e-commerce platforms, making it a versatile choice for marketing professionals. If integrations are a priority, both tools offer strong options, but Zendesk Sell provides more CRM-focused integrations.
Customer Support
Zendesk Sell provides excellent customer support, with a range of resources and support channels available to assist users. Its responsive support team is well-equipped to handle inquiries and provide solutions. Constant Contact also offers reliable customer support, with a focus on helping users maximize their email marketing efforts. Both tools provide strong support options, but Zendesk Sell's comprehensive support resources make it the better choice for businesses seeking reliable assistance.
Security
Zendesk Sell prioritizes security, offering robust measures to protect user data and ensure compliance with industry standards. Its security features provide peace of mind for businesses handling sensitive customer information. Constant Contact also offers strong security measures, but its primary focus on email marketing may limit its appeal for businesses with more extensive security needs. If security is a top concern, Zendesk Sell is the more secure option.
Overall Rating
Zendesk Sell receives a higher overall rating due to its comprehensive CRM features, scalability, and strong customer support. It's an excellent choice for businesses looking to enhance their sales processes and improve team productivity. Constant Contact, while slightly lower in overall rating, remains a strong choice for businesses focused on email marketing. Its user-friendly interface and customizable templates make it a valuable tool for marketing professionals. If you're seeking a tool with a higher overall rating, Zendesk Sell is the better option.
Zendesk Sell vs Constant Contact: A Detailed Breakdown of Key Features
Lead Management
Zendesk Sell excels in lead management, offering a comprehensive suite of tools to track and nurture leads throughout the sales process. Its intuitive interface and robust features make it easy to manage leads effectively, ensuring no opportunity is missed. Constant Contact, while primarily focused on email marketing, offers basic lead management capabilities. However, it may not be as comprehensive as Zendesk Sell for businesses seeking advanced lead management features. If lead management is a priority, Zendesk Sell is the better choice.
Email Tracking
Both Zendesk Sell and Constant Contact offer email tracking features, allowing users to monitor email engagement and track open rates. Zendesk Sell's email tracking is integrated with its CRM features, providing valuable insights into customer interactions. Constant Contact's email tracking is focused on marketing campaigns, offering detailed analytics to optimize email performance. If you're looking for email tracking within a CRM context, Zendesk Sell is the more suitable option.
Sales Forecasting
Zendesk Sell offers robust sales forecasting tools, helping sales teams predict future sales and make informed decisions. Its forecasting features are integrated with its CRM capabilities, providing a comprehensive view of the sales pipeline. Constant Contact, while not primarily focused on sales forecasting, offers basic reporting features for email campaigns. If sales forecasting is a key requirement, Zendesk Sell is the better choice for businesses seeking advanced forecasting capabilities.
Customizable Templates
Constant Contact shines in customizable templates, offering a wide range of options for creating visually appealing email campaigns. Its drag-and-drop editor makes it easy to design professional-looking emails without any coding knowledge. Zendesk Sell, while offering some customization options, is more focused on CRM features. If customizable templates are a priority, Constant Contact is the better choice for businesses looking to create engaging email campaigns.
Analytics
Both Zendesk Sell and Constant Contact offer powerful analytics features, providing valuable insights into customer interactions and campaign performance. Zendesk Sell's analytics are integrated with its CRM features, offering a comprehensive view of sales activities. Constant Contact's analytics focus on email marketing, providing detailed reports on open rates, click-through rates, and more. If you're looking for analytics within a CRM context, Zendesk Sell is the more suitable option.
User Interface
Constant Contact offers a user-friendly interface, making it easy for users of all skill levels to create and manage email campaigns. Its intuitive design and drag-and-drop editor simplify the process of designing professional-looking emails. Zendesk Sell, while user-friendly, may require a bit more time to master due to its extensive CRM features. If ease of use is your top priority, Constant Contact is the more user-friendly choice.
Pricing Comparison of Zendesk Sell and Constant Contact
We’ve compiled the pricing tables and highlighted the key features of both Zendesk Sell and Constant Contact to aid in your decision-making process. Let’s explore what each platform has to offer.
Zendesk Sell Pricing Plans
- Basic sales tools for small teams to get started.
- Simple platform for managing sales activities efficiently.
- Essential features to boost team productivity.
- User-friendly interface for easy navigation and use.
- Manage complete sales process with full set of tools.
- Enhanced features for growing sales teams.
- Improved pipeline visibility and management.
- Automate tasks to keep sales reps on target.
- Lead and deal scoring for prioritizing opportunities.
- Advanced permissions and roles for better control.
- Comprehensive sales tools for scaling teams.
- Enhanced collaboration features for team efficiency.
- Best-in-class sales experiences for multi-department teams.
- Customizable platform to fit complex business requirements.
- Enhanced security and compliance features.
- Comprehensive support and integration options.
Constant Contact Pricing Plans
- 1 GB storage for storing essential marketing materials.
- 10x your number of contacts for monthly email sends.
- Self-service, live chat, and phone support available.
- Basic contact management and web sign-up forms.
- 12x your number of contacts for monthly email sends.
- AI content recommendations to enhance email campaigns.
- Contact segmentation for targeted marketing efforts.
- Scheduled email sends for optimal delivery times.
- 25 GB storage for large-scale marketing assets.
- 24x your number of contacts for monthly email sends.
- Dedicated, priority support for immediate assistance.
- Advanced reporting with engagement heat maps.
Our Rating Methodology
We thoroughly test each CRM and email marketing tool, evaluating key features like functionality, scalability, and customer support. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Zendesk Sell or Constant Contact: Which One Matches Your Business Needs?
Choose Zendesk Sell If You Need ...
- Comprehensive CRM solution
If you are a business looking for a comprehensive CRM solution with robust sales forecasting tools and excellent customer support, Zendesk Sell is the ideal choice. Its wide range of CRM features and integrations make it a valuable tool for sales teams seeking to enhance their processes and improve productivity.
- Advanced sales forecasting
If you need advanced sales forecasting capabilities to predict future sales and make informed decisions, Zendesk Sell is the better option. Its forecasting tools are integrated with its CRM features, providing a comprehensive view of the sales pipeline and helping businesses plan for growth.
Choose Constant Contact If You Need ...
- User-friendly email marketing
If you are a small business owner or marketing professional looking for a user-friendly email marketing platform with a wide range of customizable templates, Constant Contact is the ideal choice. Its intuitive interface and drag-and-drop editor make it easy to create and manage effective email campaigns.
- Strong email marketing tools
If you need strong email marketing tools to create and manage effective campaigns, Constant Contact is the better option. Its powerful analytics and reporting features help businesses optimize their email marketing efforts and drive results, making it a valuable tool for marketing professionals.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
