Zendesk Sell vs Close (2024 Comparison)
Zendesk Sell offers a comprehensive CRM solution with robust sales pipeline management and a wide range of integrations. Its user-friendly interface makes it easy to navigate, though advanced automation features are limited.
- Comprehensive sales pipeline management.
- Wide range of integrations available.
- User-friendly interface for easy navigation.
- Limited advanced automation features.
- Higher cost for premium features.
Free plan?
YesStarting price
$19 per month
Close provides a dynamic CRM experience with advanced email and call tracking, customizable pipeline views, and excellent customer support. While it offers powerful features, it may require a steeper learning curve.
- Advanced email and call tracking.
- Highly customizable pipeline views.
- Excellent customer support service.
- Slightly steeper learning curve.
- Higher price point for advanced features.
Free plan?
YesStarting price
$49 per month per userWhat is Zendesk Sell?
Zendesk Sell is a powerful sales CRM software designed to enhance productivity and streamline sales processes. It offers a user-friendly interface that helps sales teams manage leads, track communication, and close deals efficiently. With features like email tracking, task automation, and robust reporting, Zendesk Sell empowers sales professionals to focus on building relationships and driving revenue. Whether you're a small business or a large enterprise, Zendesk Sell provides the tools you need to optimize your sales pipeline and achieve your sales goals.
What is Close?
Close is a dynamic CRM software tailored for sales teams aiming to boost their productivity and close deals faster. It offers a comprehensive suite of features, including email automation, call tracking, and pipeline management, all within an intuitive interface. Close helps sales professionals stay organized, prioritize tasks, and maintain seamless communication with prospects. Whether you're a startup or an established business, Close provides the tools to streamline your sales process and drive growth.
Pros and Cons of Zendesk Sell vs Close
Pros & Cons of Zendesk Sell
- Zendesk Sell offers a robust sales pipeline management system that allows you to track and manage deals effectively. This feature is particularly useful for sales teams looking to streamline their sales process and improve efficiency.
- With Zendesk Sell, you can connect to a variety of third-party applications, enhancing the functionality of your CRM. This flexibility is ideal for businesses that rely on multiple tools to manage their operations.
- Zendesk Sell's intuitive interface makes it easy for users to navigate and access the features they need. This ease of use is beneficial for teams looking to quickly adapt to a new CRM system.
- While Zendesk Sell offers basic automation capabilities, it lacks some of the more advanced features found in other CRMs. This limitation may be a drawback for teams looking to fully automate their sales processes.
- Zendesk Sell's premium features come at a higher cost, which may not be feasible for smaller businesses with limited budgets. This pricing structure could be a barrier for teams looking to access advanced functionalities.
Pros & Cons of Close
- Close offers sophisticated email and call tracking features that provide detailed insights into customer interactions. This capability is invaluable for sales teams looking to optimize their communication strategies.
- With Close, you can customize your pipeline views to suit your specific sales process. This flexibility allows teams to tailor the CRM to their unique needs, enhancing overall efficiency.
- Close is known for its responsive and personalized customer support, ensuring that users receive the assistance they need. This level of support is particularly beneficial for teams new to CRM systems.
- Close's advanced features may require a bit more time to master, especially for users new to CRM systems. This learning curve could be a challenge for teams looking for a quick setup.
- Close's advanced features come at a higher price, which may not be suitable for smaller businesses with limited budgets. This cost could be a consideration for teams evaluating their CRM options.
Zendesk Sell vs Close: At A Glance
Value to Price
Zendesk Sell offers a competitive pricing structure that aligns well with its robust feature set, making it a great choice for businesses looking for value. Close, on the other hand, provides slightly more advanced features at a higher price point, which may be justified for larger teams needing extensive capabilities. If you're seeking a balance between cost and features, Zendesk Sell might be the better option.
Ease of Use
Both Zendesk Sell and Close are designed with user-friendliness in mind. However, Close edges out with its intuitive interface that requires minimal training, making it ideal for teams looking to quickly adapt to a new CRM. If ease of use is your top priority, Close is the way to go.
Functionality
Zendesk Sell provides a comprehensive suite of tools for managing sales pipelines, while Close offers more advanced automation features. Both tools excel in functionality, but Close's automation capabilities make it a better fit for teams looking to streamline repetitive tasks. If automation is key, Close is the superior choice.
Scalability
Zendesk Sell is highly scalable, accommodating the needs of growing businesses with ease. Close also offers scalability but is more suited for smaller to mid-sized teams. If you're planning for significant growth, Zendesk Sell provides the scalability you need.
Integrations
Zendesk Sell boasts a wide range of integrations, allowing seamless connectivity with other tools. Close also offers integrations but with a slightly narrower scope. If extensive integrations are crucial for your operations, Zendesk Sell is the better option.
Customer Support
Both Zendesk Sell and Close offer reliable customer support, but Close is known for its responsive and personalized service. If exceptional customer support is a priority, Close is the preferred choice.
Security
Security is a top priority for both Zendesk Sell and Close. Close, however, offers more advanced security features, making it a better choice for businesses with stringent security requirements. If security is paramount, Close is the safer bet.
Overall Rating
Overall, both Zendesk Sell and Close are excellent CRM solutions. Zendesk Sell is ideal for businesses seeking a balance of features and cost, while Close excels in ease of use and advanced functionality. Your choice should depend on your specific needs and priorities.
Zendesk Sell vs Close: A Detailed Breakdown of Key Features
Email Tracking
Zendesk Sell offers robust email tracking capabilities, allowing you to monitor email opens and clicks, which is crucial for understanding customer engagement. Close takes it a step further with more advanced tracking features, providing deeper insights into email interactions. If you're looking for comprehensive email tracking, Close is the better choice.
Pipeline Management
Both Zendesk Sell and Close excel in pipeline management, offering intuitive interfaces to track deals and progress. Close, however, provides more customizable pipeline views, making it easier to tailor the CRM to your specific sales process. If customization is key, Close is the superior option.
Task Automation
Zendesk Sell offers task automation features that help streamline repetitive tasks, saving time and effort. Close enhances this with more advanced automation options, allowing for greater efficiency in managing sales activities. If maximizing automation is your goal, Close is the better fit.
Reporting
Zendesk Sell provides comprehensive reporting tools that offer valuable insights into sales performance. Close also offers robust reporting features, but with more advanced analytics capabilities. If in-depth analytics are important to you, Close is the preferred choice.
Call Tracking
Zendesk Sell includes call tracking features that help monitor and analyze phone interactions. Close, however, offers more sophisticated call tracking options, providing detailed insights into call performance. If call tracking is a priority, Close is the better option.
Lead Management
Both Zendesk Sell and Close offer effective lead management tools, but Close provides more advanced lead scoring and prioritization features. If lead management is a critical aspect of your sales process, Close is the superior choice.
Pricing Comparison of Zendesk Sell and Close
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zendesk Sell and Close. This comparison will highlight the best option for optimizing your sales process.
Zendesk Sell Pricing Plans
- Basic sales tools for small teams to get started.
- Simple platform for managing sales activities efficiently.
- Essential features to boost team productivity.
- User-friendly interface for easy navigation and use.
- Manage complete sales process with full set of tools.
- Enhanced features for growing sales teams.
- Improved pipeline visibility and management.
- Automate tasks to keep sales reps on target.
- Lead and deal scoring for prioritizing opportunities.
- Advanced permissions and roles for better control.
- Comprehensive sales tools for scaling teams.
- Enhanced collaboration features for team efficiency.
- Best-in-class sales experiences for multi-department teams.
- Customizable platform to fit complex business requirements.
- Enhanced security and compliance features.
- Comprehensive support and integration options.
Close Pricing Plans
- Built-in calling, texting, and email solutions for seamless communication.
- Centralized inbox view to prioritize tasks effectively.
- Pipeline reporting to monitor and manage deal funnels.
- Data import and export for easy data management.
- Create multiple pipeline views for better deal tracking.
- Launch custom activities to track unique sales steps.
- Store call recordings for up to 30 days.
- Enhanced collaboration tools for team efficiency.
- Predictive dialer for faster lead calling.
- Enhanced customization with custom objects and reports.
- Manage visibility settings to keep teams focused.
- Advanced collaboration tools for large teams.
Our Rating Methodology
We rigorously evaluate each CRM tool, focusing on key factors like functionality, ease of use, and customer support. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.
Zendesk Sell or Close: Which One Matches Your Business Needs?
Choose Zendesk Sell If You Need ...
- Comprehensive sales pipeline management
If you need a CRM with a robust sales pipeline management system, Zendesk Sell is an excellent choice. Its comprehensive features allow you to track and manage deals effectively, making it ideal for sales teams looking to streamline their sales process.
- Wide range of integrations
If your business relies on multiple tools and applications, Zendesk Sell's wide range of integrations makes it a suitable option. This flexibility allows you to connect to various third-party services, enhancing the functionality of your CRM.
Choose Close If You Need ...
- Advanced email and call tracking
If you require sophisticated email and call tracking features, Close is the better choice. Its advanced capabilities provide detailed insights into customer interactions, making it invaluable for sales teams looking to optimize their communication strategies.
- Highly customizable pipeline views
If customization is a priority, Close's highly customizable pipeline views make it the superior option. This flexibility allows you to tailor the CRM to your specific sales process, enhancing overall efficiency and effectiveness.
Frequently Asked Questions
What are the key differences between Zendesk Sell and Close?
Which CRM is more user-friendly, Zendesk Sell or Close?
How do Zendesk Sell and Close compare in terms of pricing?
Which CRM offers better customer support, Zendesk Sell or Close?
What security features do Zendesk Sell and Close offer?
Which CRM is better for scalability, Zendesk Sell or Close?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
