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Zendesk Sell vs Capsule CRM (2024 Comparison)

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Author

Anastasia Belyh

Last Update

Nov 07, 2024

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Excellent Value For Price
4.3

0

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Zendesk Sell

Zendesk Sell offers a comprehensive suite of sales features, including lead management and email tracking, making it a powerful tool for enhancing productivity and closing deals faster.

  • Comprehensive sales features
  • Robust integrations
  • Advanced security measures
  • Steep learning curve
  • Higher pricing

Free plan?

Yes

Starting price

$19 per month
Good Value For Price
4.1

0

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Capsule CRM

Capsule CRM provides a user-friendly interface and efficient contact management, making it an ideal choice for small to medium-sized businesses looking to streamline their sales processes.

  • User-friendly interface
  • Affordable pricing
  • Efficient contact management
  • Limited advanced features
  • Basic email tracking

Free plan?

Yes

Starting price

$18 per month per user

What is Zendesk Sell?

Zendesk Sell is a powerful sales CRM software designed to enhance productivity and streamline sales processes. It offers features like lead management, email tracking, and sales forecasting, making it an ideal choice for sales teams looking to improve efficiency. With its intuitive interface and robust integrations, Zendesk Sell helps sales professionals manage their pipeline effectively, ensuring no opportunity is missed. Whether you're a small business or a large enterprise, Zendesk Sell provides the tools you need to close deals faster and build stronger customer relationships.

What is Capsule CRM?

Capsule CRM is a user-friendly customer relationship management software that helps businesses manage their contacts, sales opportunities, and tasks efficiently. It offers a clean and intuitive interface, making it easy for users to navigate and organize their customer data. Capsule CRM is particularly beneficial for small to medium-sized businesses looking to streamline their sales processes and improve customer interactions. With features like contact management, sales tracking, and task automation, Capsule CRM empowers businesses to build lasting relationships with their clients and drive growth.

Pros and Cons of Zendesk Sell vs Capsule CRM

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Pros & Cons of Zendesk Sell

Comprehensive sales features
  • Zendesk Sell offers a wide range of sales features, including lead management, email tracking, and sales forecasting, making it a powerful tool for sales teams looking to enhance productivity and close deals faster.
Robust integrations
  • With a variety of integrations available, Zendesk Sell can easily connect with other software solutions, allowing you to streamline your sales processes and improve efficiency across your organization.
Advanced security measures
  • Zendesk Sell prioritizes security, offering advanced measures to protect customer data and ensure compliance with industry standards, making it a reliable choice for businesses concerned about data security.
Steep learning curve
  • While Zendesk Sell offers a comprehensive suite of features, it may take some time for users to fully master the platform, especially for those new to CRM software.
Higher pricing
  • Zendesk Sell's pricing may be higher compared to other CRM solutions, which could be a consideration for small businesses with limited budgets.
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Pros & Cons of Capsule CRM

User-friendly interface
  • Capsule CRM offers a clean and intuitive interface, making it easy for users to navigate and manage their customer data, which is particularly beneficial for small businesses.
Affordable pricing
  • Capsule CRM provides an affordable pricing structure, making it an attractive option for small to medium-sized businesses looking for a cost-effective CRM solution.
Efficient contact management
  • Capsule CRM excels in contact management, offering features that allow businesses to organize and manage their customer data efficiently, helping to build lasting relationships with clients.
Limited advanced features
  • While Capsule CRM offers essential CRM functionalities, it may lack some of the advanced features found in other CRM solutions, which could be a limitation for larger enterprises.
Basic email tracking
  • Capsule CRM's email tracking features may not provide the same level of detail as other CRM solutions, which could be a consideration for businesses that rely heavily on email interactions.

Zendesk Sell vs Capsule CRM: At A Glance

Decision FactorZendesk SellCapsule CRM
Value to Price
Good4.2
Good4.0
Ease of Use
Good4.1
Excellent4.3
Functionality
Excellent4.4
Good4.2
Scalability
Excellent4.3
Good4.1
Integrations
Excellent4.5
Good4.2
Customer Support
Good4.2
Good4.0
Security
Excellent4.3
Good4.1
Overall Rating
Excellent4.3
Good4.1

Value to Price

Zendesk Sell offers a comprehensive suite of features that justify its pricing, making it a valuable investment for businesses looking to enhance their sales processes. Capsule CRM, while slightly more affordable, provides essential CRM functionalities that cater to small and medium-sized businesses. If you're seeking a robust CRM solution with extensive features, Zendesk Sell is the better choice.

Ease of Use

Capsule CRM stands out for its user-friendly interface, making it easy for users to navigate and manage their customer data. Zendesk Sell, while also intuitive, may require a bit more time to master due to its extensive features. If ease of use is your priority, Capsule CRM is the more suitable option.

Functionality

Zendesk Sell excels in functionality, offering advanced features like sales forecasting and email tracking that enhance sales productivity. Capsule CRM provides essential CRM functionalities but lacks some of the advanced features found in Zendesk Sell. If you need a CRM with advanced functionalities, Zendesk Sell is the better option.

Scalability

Both Zendesk Sell and Capsule CRM offer scalable solutions, but Zendesk Sell is better suited for larger enterprises due to its robust features and integrations. Capsule CRM is ideal for small to medium-sized businesses looking for a scalable CRM solution. If scalability for larger teams is crucial, Zendesk Sell is the preferred choice.

Integrations

Zendesk Sell offers a wide range of integrations with popular tools, making it easy to connect with other software solutions. Capsule CRM also provides integrations but may not be as extensive as Zendesk Sell. If you require extensive integrations, Zendesk Sell is the better option.

Customer Support

Zendesk Sell provides reliable customer support, ensuring users receive assistance when needed. Capsule CRM also offers support, but Zendesk Sell's support options are more comprehensive. If customer support is a priority, Zendesk Sell is the better choice.

Security

Both Zendesk Sell and Capsule CRM prioritize security, offering features to protect customer data. Zendesk Sell, however, provides more advanced security measures, making it a more secure option. If security is a top concern, Zendesk Sell is the preferred choice.

Overall Rating

Zendesk Sell receives a higher overall rating due to its advanced features, extensive integrations, and robust customer support. Capsule CRM, while slightly lower in rating, is still a strong contender for small to medium-sized businesses. If you're looking for a comprehensive CRM solution, Zendesk Sell is the better choice.

Zendesk Sell vs Capsule CRM: A Detailed Breakdown of Key Features

FeaturesZendesk SellCapsule CRM
Lead Management
Excellent4.5
Good4.2
Email Tracking
Excellent4.4
Good4.1
Sales Forecasting
Excellent4.3
Good4.0
Contact Management
Good4.2
Excellent4.4
Task Automation
Excellent4.3
Good4.2
Pipeline Management
Excellent4.4
Good4.1

Lead Management

Zendesk Sell offers a robust lead management system that allows you to track and nurture leads effectively. With its intuitive interface, you can easily manage your sales pipeline and ensure no opportunity is missed. Capsule CRM also provides lead management features, but it may not be as comprehensive as Zendesk Sell. If lead management is a priority, Zendesk Sell is the better choice.

Email Tracking

Zendesk Sell's email tracking feature allows you to monitor email interactions with leads and customers, providing valuable insights into engagement levels. Capsule CRM offers basic email tracking, but it may not provide the same level of detail as Zendesk Sell. If email tracking is crucial for your sales strategy, Zendesk Sell is the preferred option.

Sales Forecasting

Zendesk Sell excels in sales forecasting, offering advanced tools to predict future sales trends and make informed decisions. Capsule CRM provides basic forecasting features, but it may not be as detailed as Zendesk Sell. If accurate sales forecasting is essential, Zendesk Sell is the better choice.

Contact Management

Capsule CRM shines in contact management, offering a user-friendly interface to organize and manage customer data. Zendesk Sell also provides contact management features, but Capsule CRM's simplicity makes it more appealing for small businesses. If contact management is your focus, Capsule CRM is the more suitable option.

Task Automation

Both Zendesk Sell and Capsule CRM offer task automation features to streamline workflows and improve productivity. Zendesk Sell provides more advanced automation options, making it ideal for larger teams. Capsule CRM offers basic automation, suitable for small businesses. If task automation is a priority, Zendesk Sell is the better choice.

Pipeline Management

Zendesk Sell offers comprehensive pipeline management tools, allowing you to track and manage sales opportunities effectively. Capsule CRM provides basic pipeline management features, but it may not be as detailed as Zendesk Sell. If pipeline management is crucial for your sales process, Zendesk Sell is the preferred option.

Pricing Comparison of Zendesk Sell and Capsule CRM

We’ve compiled the pricing tables and highlighted the key features of both Zendesk Sell and Capsule CRM to aid in your decision-making process. Let’s explore what each platform has to offer.

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Zendesk Sell Pricing Plans

Sell Team
For Small Businesses
$19

per month

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Sell Team includes:
  • Basic sales tools for small teams to get started.
  • Simple platform for managing sales activities efficiently.
  • Essential features to boost team productivity.
  • User-friendly interface for easy navigation and use.
Sell Growth
For Growing Businesses
$55

per month

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Includes Sell Team, plus:
  • Manage complete sales process with full set of tools.
  • Enhanced features for growing sales teams.
  • Improved pipeline visibility and management.
  • Automate tasks to keep sales reps on target.
Sell Professional
For Scaling Businesses
$115

per month

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Includes Sell Growth, plus:
  • Lead and deal scoring for prioritizing opportunities.
  • Advanced permissions and roles for better control.
  • Comprehensive sales tools for scaling teams.
  • Enhanced collaboration features for team efficiency.
Sell Enterprise
For Large Enterprises
$169

per month

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Includes Sell Professional, plus:
  • Best-in-class sales experiences for multi-department teams.
  • Customizable platform to fit complex business requirements.
  • Enhanced security and compliance features.
  • Comprehensive support and integration options.
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Capsule CRM Pricing Plans

Free
For Small Teams
$0
Get Startedright_arrow
Free plan includes:
  • Basic CRM functionalities to manage contacts efficiently.
  • No cost involved, ideal for startups or freelancers.
  • Simple and straightforward CRM solution.
  • Easy transition from spreadsheets to CRM.
Starter
For Small Businesses
$18

per month per user

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Starter plan includes:
  • Email templates to streamline communication.
  • AI-powered email assistant for high-converting emails.
  • Shared mailbox for team collaboration.
  • Premium integrations with tools like Xero and Zendesk.
Growth
For Growing Businesses
$36

per month per user

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Includes Starter, plus:
  • Workflow automations for efficient sales processes.
  • Advanced sales reporting for better insights.
  • Multiple sales pipelines for diverse projects.
  • Project management with kanban-style boards.
Advanced
For Large Enterprises
$54

per month per user

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Includes Growth, plus:
  • Multiple project boards for complex project management.
  • Contact enrichment for detailed contact profiles.
  • Custom fields and tags for tailored CRM experience.
  • Enhanced targeting with up-to-date contact information.
Ultimate
For Enterprises
$72

per month per user

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Includes Advanced, plus:
  • Dedicated account manager for personalized support.
  • Custom training for team onboarding.
  • Ongoing priority support for immediate assistance.
  • Manage pipelines and projects at scale.

Our Rating Methodology

We rigorously evaluate each CRM tool, focusing on key factors like functionality, ease of use, and integrations. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.

Decision FactorScoring Weight
Value to Price
20%
20%
Ease of Use
20%
15%
Functionality
20%
25%
Scalability
20%
15%
Integrations
20%
10%
Customer Support
20%
10%
Security
20%
5%

Zendesk Sell or Capsule CRM: Which One Matches Your Business Needs?

Choose Zendesk Sell If You Need ...

  • Comprehensive sales features

    If you need a CRM with a wide range of sales features, including lead management, email tracking, and sales forecasting, Zendesk Sell is the better choice. Its comprehensive suite of features makes it a powerful tool for enhancing productivity and closing deals faster.

  • Robust integrations

    If you require a CRM that can easily connect with other software solutions, Zendesk Sell is the preferred option. Its robust integrations allow you to streamline your sales processes and improve efficiency across your organization.

Choose Capsule CRM If You Need ...

  • User-friendly interface

    If you are a small business looking for a CRM with a clean and intuitive interface, Capsule CRM is the more suitable option. Its user-friendly design makes it easy to navigate and manage customer data efficiently.

  • Affordable pricing

    If you are a small to medium-sized business looking for a cost-effective CRM solution, Capsule CRM is the better choice. Its affordable pricing structure makes it an attractive option for businesses with limited budgets.

Frequently Asked Questions

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Author

Anastasia Belyh

Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.