Zendesk Sell vs Act! (2024 Comparison)
Zendesk Sell is a powerful sales CRM with advanced automation and reporting features. Its intuitive interface enhances productivity, making it ideal for businesses looking to streamline sales processes.
- Intuitive user interface
- Advanced sales automation
- Robust reporting features
- Higher cost for small teams
- Limited offline access
Free plan?
YesStarting price
$19 per month
Act! is a comprehensive CRM and marketing automation platform, offering affordable solutions for small businesses. Its robust features help manage customer relationships and execute marketing campaigns effectively.
- Comprehensive CRM features
- Affordable for small businesses
- Strong marketing automation
- Complex interface for beginners
- Limited integration options
Free plan?
YesStarting price
€30 per month per userWhat is Zendesk Sell?
Zendesk Sell is a powerful sales CRM software designed to enhance productivity and streamline sales processes. It offers a user-friendly interface that helps sales teams manage leads, track communication, and close deals efficiently. With features like email tracking, call logging, and task automation, Zendesk Sell ensures that sales representatives can focus on building relationships and driving revenue. Its integration capabilities with other Zendesk products and third-party applications make it a versatile tool for businesses of all sizes.
What is Act!?
Act! is a comprehensive CRM and marketing automation platform that empowers businesses to build lasting customer relationships. It provides tools for contact management, sales pipeline tracking, and marketing campaign execution. Act! helps users stay organized by centralizing customer information and automating repetitive tasks. Its robust reporting features offer insights into sales performance and customer engagement, enabling businesses to make data-driven decisions. Act! is ideal for small to medium-sized businesses looking to enhance their customer relationship management efforts.
Pros and Cons of Zendesk Sell vs Act!
Pros & Cons of Zendesk Sell
- Zendesk Sell offers an intuitive user interface that simplifies navigation and enhances user experience. Its design reduces the learning curve, allowing sales teams to quickly adapt and maximize productivity.
- With advanced sales automation features, Zendesk Sell streamlines workflows and reduces manual tasks. This allows sales representatives to focus on building relationships and closing deals, improving overall efficiency.
- Zendesk Sell provides robust reporting features that offer insights into sales performance and customer engagement. Its customizable reports help businesses track key metrics and make data-driven decisions.
- Zendesk Sell's pricing may be higher for small teams, making it less accessible for businesses with limited budgets. However, its advanced features justify the cost for larger enterprises.
- While Zendesk Sell offers mobile access, its offline capabilities are limited. This may pose challenges for sales teams working in areas with poor internet connectivity.
Pros & Cons of Act!
- Act! offers a comprehensive suite of CRM features that help businesses manage customer relationships effectively. Its tools for contact management and sales pipeline tracking enhance organization and efficiency.
- Act! is an affordable CRM solution for small businesses, offering essential features at a competitive price. Its cost-effectiveness makes it accessible for businesses with limited budgets.
- Act! provides strong marketing automation features that help businesses execute campaigns and engage with customers. Its tools for email marketing and campaign management enhance marketing efforts.
- Act!'s interface may be complex for beginners, requiring time to learn and adapt. This may pose challenges for users new to CRM software, impacting initial productivity.
- Act! offers limited integration options compared to other CRM solutions. This may restrict businesses from connecting their existing tools and streamlining workflows effectively.
Zendesk Sell vs Act!: At A Glance
Value to Price
Zendesk Sell offers a competitive value for its price, providing a range of features that enhance sales productivity. Its integration capabilities and automation tools justify its cost, making it a worthwhile investment for businesses looking to streamline their sales processes. Act! also offers good value, especially for small to medium-sized businesses, with its comprehensive CRM and marketing automation features. However, Zendesk Sell's advanced functionalities give it an edge in terms of value for money.
Ease of Use
Zendesk Sell is known for its intuitive interface, making it easy for sales teams to navigate and use effectively. Its user-friendly design reduces the learning curve, allowing users to quickly adapt and maximize productivity. Act! also offers a straightforward interface, but some users may find it slightly more complex due to its extensive features. Overall, Zendesk Sell provides a smoother user experience, especially for those new to CRM software.
Functionality
Both Zendesk Sell and Act! offer robust functionality, catering to various sales and marketing needs. Zendesk Sell excels in sales automation and lead management, providing tools that enhance sales efficiency. Act! offers a comprehensive suite of CRM and marketing automation features, making it suitable for businesses looking to integrate sales and marketing efforts. While both tools are functional, Zendesk Sell's focus on sales automation gives it a slight advantage.
Scalability
Zendesk Sell is designed to scale with growing businesses, offering features that support expanding sales teams and increasing customer bases. Its integration capabilities and customizable workflows make it adaptable to changing business needs. Act! also offers scalability, but its focus on small to medium-sized businesses may limit its appeal for larger enterprises. For businesses anticipating significant growth, Zendesk Sell provides a more scalable solution.
Integrations
Zendesk Sell offers a wide range of integrations with other Zendesk products and third-party applications, enhancing its versatility and functionality. This makes it easy for businesses to connect their existing tools and streamline workflows. Act! also offers integrations, but its options may be more limited compared to Zendesk Sell. For businesses looking for extensive integration capabilities, Zendesk Sell is the better choice.
Customer Support
Zendesk Sell provides reliable customer support, with various resources available to assist users in resolving issues and maximizing the software's potential. Act! also offers customer support, but some users have reported longer response times. Overall, Zendesk Sell's customer support is more responsive and efficient, making it a better option for businesses that prioritize support services.
Security
Both Zendesk Sell and Act! prioritize security, offering features that protect customer data and ensure compliance with industry standards. Zendesk Sell's security measures are robust, with encryption and access controls that safeguard sensitive information. Act! also provides security features, but Zendesk Sell's comprehensive approach gives it an edge in this dimension. For businesses concerned about data security, Zendesk Sell is the more secure option.
Overall Rating
Zendesk Sell receives a higher overall rating due to its advanced features, ease of use, and strong customer support. It is well-suited for businesses looking to enhance their sales processes and improve productivity. Act! also offers a solid CRM solution, but its focus on small to medium-sized businesses may limit its appeal for larger enterprises. Overall, Zendesk Sell is the preferred choice for businesses seeking a comprehensive and scalable sales CRM.
Zendesk Sell vs Act!: A Detailed Breakdown of Key Features
Lead Management
Zendesk Sell excels in lead management, offering tools that help sales teams track and nurture leads effectively. Its intuitive interface and automation features streamline the lead management process, allowing sales representatives to focus on building relationships and closing deals. Act! also offers lead management capabilities, but its features may not be as advanced as Zendesk Sell's. For businesses looking for a comprehensive lead management solution, Zendesk Sell is the better choice.
Email Tracking
Zendesk Sell's email tracking feature allows sales teams to monitor email interactions with leads and customers, providing insights into engagement and communication effectiveness. This feature helps sales representatives tailor their approach and improve their chances of closing deals. Act! also offers email tracking, but its capabilities may not be as robust as Zendesk Sell's. For businesses that rely heavily on email communication, Zendesk Sell offers a more effective solution.
Task Automation
Zendesk Sell's task automation features help sales teams streamline their workflows and reduce manual tasks. By automating repetitive processes, sales representatives can focus on more strategic activities, improving overall productivity. Act! also offers task automation, but its features may not be as comprehensive as Zendesk Sell's. For businesses looking to enhance efficiency through automation, Zendesk Sell is the preferred choice.
Reporting
Zendesk Sell provides robust reporting features that offer insights into sales performance and customer engagement. Its customizable reports allow businesses to track key metrics and make data-driven decisions. Act! also offers reporting capabilities, but its features may not be as advanced as Zendesk Sell's. For businesses that prioritize data analysis and reporting, Zendesk Sell offers a more comprehensive solution.
Mobile Access
Zendesk Sell offers mobile access, allowing sales teams to manage their activities on the go. Its mobile app provides a seamless experience, ensuring that sales representatives can stay connected and productive from anywhere. Act! also offers mobile access, but its app may not be as user-friendly as Zendesk Sell's. For businesses with remote or mobile sales teams, Zendesk Sell offers a more effective mobile solution.
Customization
Zendesk Sell offers customization options that allow businesses to tailor the software to their specific needs. Its flexible workflows and integration capabilities make it adaptable to various business processes. Act! also offers customization, but its options may be more limited compared to Zendesk Sell. For businesses looking for a highly customizable CRM solution, Zendesk Sell is the better choice.
Pricing Comparison of Zendesk Sell and Act!
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Zendesk Sell and Act!. This comparison will highlight the best option for managing your sales and customer relationships.
Zendesk Sell Pricing Plans
- Basic sales tools for small teams to get started.
- Simple platform for managing sales activities efficiently.
- Essential features to boost team productivity.
- User-friendly interface for easy navigation and use.
- Manage complete sales process with full set of tools.
- Enhanced features for growing sales teams.
- Improved pipeline visibility and management.
- Automate tasks to keep sales reps on target.
- Lead and deal scoring for prioritizing opportunities.
- Advanced permissions and roles for better control.
- Comprehensive sales tools for scaling teams.
- Enhanced collaboration features for team efficiency.
- Best-in-class sales experiences for multi-department teams.
- Customizable platform to fit complex business requirements.
- Enhanced security and compliance features.
- Comprehensive support and integration options.
Act! Pricing Plans
- Secure hosting in Frankfurt ensuring data protection.
- Automatic updates and backups for peace of mind.
- Optional desktop sync for flexible data access.
- Expert technical support available for assistance.
- Self-managed security for complete data control.
- Complete control of updates for tailored software management.
- Compatibility with desktop add-ons for enhanced functionality.
- Expert technical support for troubleshooting and guidance.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like functionality, ease of use, and scalability. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to provide an accurate final rating, helping you make informed decisions.
Zendesk Sell or Act!: Which One Matches Your Business Needs?
Choose Zendesk Sell If You Need ...
- Advanced sales automation
If you are a business looking for **advanced sales automation features** to streamline workflows and reduce manual tasks, Zendesk Sell is the ideal choice. Its automation tools enhance efficiency and productivity, allowing sales teams to focus on building relationships and closing deals.
- Comprehensive reporting
If you prioritize **comprehensive reporting features** that offer insights into sales performance and customer engagement, Zendesk Sell is the better option. Its customizable reports help businesses track key metrics and make data-driven decisions, improving overall sales strategies.
Choose Act! If You Need ...
- Affordable CRM solution
If you are a small business looking for an **affordable CRM solution** with essential features, Act! is the ideal choice. Its cost-effectiveness makes it accessible for businesses with limited budgets, offering comprehensive CRM and marketing automation tools.
- Strong marketing automation
If you need **strong marketing automation features** to execute campaigns and engage with customers, Act! is the better option. Its tools for email marketing and campaign management enhance marketing efforts, helping businesses build lasting customer relationships.
Frequently Asked Questions
What are the key differences between Zendesk Sell and Act!?
Which tool offers better integration capabilities?
How do Zendesk Sell and Act! compare in terms of ease of use?
Which tool is more suitable for small businesses?
What are the security features of Zendesk Sell and Act!?
How do the reporting features of Zendesk Sell and Act! compare?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
