Smartsupp vs ClickDesk (2024 Comparison)
Smartsupp offers a user-friendly interface with customizable chatbots and comprehensive visitor tracking, making it an excellent choice for businesses looking to enhance customer engagement.
- Intuitive user interface
- Comprehensive visitor tracking
- Highly customizable chatbots
- Lacks voice chat feature
- No video chat option
Free plan?
YesStarting price
$14 per month
ClickDesk provides voice and video chat features, offering a personal touch to customer service. Its integration options make it a versatile tool for businesses.
- Offers voice chat
- Includes video chat
- Good integration options
- Interface can feel cluttered
- Limited chatbot customization
Free plan?
YesStarting price
$9.99 per monthWhat is Smartsupp?
Smartsupp is a live chat and chatbot software designed to enhance customer engagement on your website. It allows businesses to interact with visitors in real-time, providing instant support and increasing conversion rates. With features like automated messages and visitor tracking, Smartsupp helps you understand customer behavior and tailor your responses accordingly. This tool is particularly beneficial for e-commerce sites looking to improve customer service and boost sales.
What is ClickDesk?
ClickDesk is a versatile live chat and helpdesk software that integrates voice and video chat capabilities. It enables businesses to provide real-time support to their customers, enhancing user experience and satisfaction. ClickDesk's unique feature is its ability to offer voice and video chat, making it a comprehensive communication tool. This software is ideal for businesses that want to offer a more personal touch to their customer service, ensuring that customers feel valued and heard.
Pros and Cons of Smartsupp vs ClickDesk
Pros & Cons of Smartsupp
- Smartsupp offers an intuitive user interface that makes it easy for both new and experienced users to navigate and utilize its features effectively. This simplicity enhances user experience and efficiency.
- With Smartsupp, you get detailed visitor tracking that provides valuable insights into customer behavior. This feature helps businesses tailor their strategies to improve engagement and conversion rates.
- Smartsupp's chatbots are highly customizable, allowing businesses to create personalized interactions that meet their specific needs. This flexibility enhances customer engagement and satisfaction.
- Smartsupp does not offer a voice chat feature, which can be a drawback for businesses that want to provide a more personal touch through voice communication.
- The absence of a video chat option in Smartsupp limits its communication capabilities, especially for businesses that require face-to-face interaction with clients.
Pros & Cons of ClickDesk
- ClickDesk provides a voice chat feature that allows businesses to connect with customers in a more personal and direct manner, enhancing customer service and satisfaction.
- The video chat feature in ClickDesk enables face-to-face communication with clients, making it ideal for businesses that require visual interaction to build trust and rapport.
- ClickDesk offers a variety of integration options, allowing businesses to connect with their existing tools and streamline their operations for improved efficiency.
- The interface of ClickDesk can sometimes feel cluttered due to its numerous features, which may overwhelm new users and require a learning curve to master.
- ClickDesk's chatbot customization options are limited compared to other tools, which may restrict businesses from creating highly personalized interactions with their customers.
Smartsupp vs ClickDesk: At A Glance
Value to Price
Smartsupp offers a competitive pricing structure with a rich set of features, making it a great value for businesses looking to enhance customer engagement. ClickDesk, while slightly more expensive, provides additional communication options like voice and video chat, which can justify the cost for businesses needing these features. If you prioritize cost-effectiveness with essential features, Smartsupp is the better choice.
Ease of Use
Both Smartsupp and ClickDesk are user-friendly, but Smartsupp's interface is slightly more intuitive, making it easier for new users to navigate. ClickDesk's additional features might require a bit more time to master. If you want a straightforward setup, Smartsupp is the way to go.
Functionality
ClickDesk edges out Smartsupp in terms of functionality due to its voice and video chat capabilities. However, Smartsupp's robust live chat and chatbot features are more than sufficient for most businesses. If you need advanced communication options, ClickDesk is preferable.
Scalability
Smartsupp is designed to grow with your business, offering scalable solutions that can handle increased traffic and customer interactions. ClickDesk also scales well but may require additional investment as your needs grow. For seamless scalability, Smartsupp is a solid choice.
Integrations
Smartsupp integrates with a wide range of platforms, making it easy to connect with your existing tools. ClickDesk also offers integrations but has a slightly smaller library. If integrations are crucial, Smartsupp provides more flexibility.
Customer Support
Both tools offer reliable customer support, but Smartsupp's support team is known for their quick response times and helpfulness. ClickDesk provides good support but can be slower during peak times. For prompt assistance, Smartsupp is recommended.
Security
Security is a priority for both Smartsupp and ClickDesk, with robust measures in place to protect user data. Smartsupp has a slight edge with more frequent updates and security patches. If security is a top concern, Smartsupp is the safer bet.
Overall Rating
Smartsupp scores higher overall due to its ease of use, value for money, and excellent customer support. ClickDesk is a strong contender with its unique features but falls slightly short in terms of overall user satisfaction. For a well-rounded solution, Smartsupp is the better option.
Smartsupp vs ClickDesk: A Detailed Breakdown of Key Features
Live Chat
Smartsupp excels in live chat functionality, offering a seamless experience for both users and customers. The interface is intuitive, and the chat is responsive, making it easy to engage with visitors. ClickDesk also provides a robust live chat feature, but its additional options can sometimes make the interface feel cluttered. If you prioritize a clean and efficient live chat experience, Smartsupp is the better choice.
Chatbot
Smartsupp's chatbot feature is highly customizable, allowing you to tailor interactions to your specific needs. It helps automate responses and improve efficiency. ClickDesk offers chatbot capabilities as well, but they are not as advanced or flexible as Smartsupp's. If you need a powerful chatbot solution, Smartsupp is the way to go.
Voice Chat
ClickDesk stands out with its voice chat feature, providing a unique way to connect with customers. This feature is particularly useful for businesses that want to offer a more personal touch. Smartsupp lacks this capability, making ClickDesk the preferred option if voice communication is important to you.
Video Chat
Video chat is another area where ClickDesk shines, offering seamless integration and high-quality video calls. This feature is ideal for businesses that need face-to-face interaction with clients. Smartsupp does not offer video chat, so if this is a priority, ClickDesk is the better choice.
Visitor Tracking
Both Smartsupp and ClickDesk offer visitor tracking, but Smartsupp provides more detailed insights and analytics. This feature helps you understand customer behavior and tailor your approach accordingly. If you need comprehensive visitor tracking, Smartsupp is the superior option.
Automated Messages
Smartsupp's automated messaging feature is robust, allowing you to set up personalized messages based on visitor behavior. This helps improve engagement and conversion rates. ClickDesk also offers automated messages, but they are not as customizable. For advanced automation, Smartsupp is the better choice.
Pricing Comparison of Smartsupp and ClickDesk
We’ve compiled the pricing tables and highlighted the key features of both Smartsupp and ClickDesk to aid in your decision-making process. Let’s explore what each platform has to offer.
Smartsupp Pricing Plans
- FB Messenger Integration to manage chats from one place.
- Automatic messages to engage visitors effectively.
- Unlimited agents for handling customer queries.
- 50 live chat conversations to connect with visitors.
- Chatbots for lead generation to capture potential clients.
- Basic statistics for performance insights.
- Office hours to manage chat availability.
- Customer satisfaction rating to gauge service quality.
- User roles for managing access and responsibilities.
- Multi language support for global reach.
- Automatic segmentation for organized communication.
- Advanced branding options for personalized experience.
- Chatbot set-up by specialist for optimal performance.
- Dedicated account manager for personalized support.
- Whatsapp integration for expanded communication.
- API & data exports for data management.
ClickDesk Pricing Plans
- Allows 30 chats per month, suitable for low volume.
- Handles up to 25 tickets, perfect for basic support.
- Includes audio calling for enhanced communication.
- Localization of chat widget for global reach.
- Widget customization for brand consistency.
- Chat transfer and groups for efficient team collaboration.
- 99.5% uptime ensuring reliable service.
- SSL security for safe data transmission.
- CRM integration and API for seamless data management.
- Video chat for face-to-face interactions.
- Post chat survey for feedback collection.
- Reports and history for performance tracking.
- White label option for brand personalization.
- Unlimited domains for extensive reach.
- Widget custom CSS for advanced customization.
- Analytics for data-driven decision making.
Our Rating Methodology
We thoroughly test each live chat software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Smartsupp or ClickDesk: Which One Matches Your Business Needs?
Choose Smartsupp If You Need ...
- User-friendly interface
If you are a beginner or small business owner looking for an easy-to-use live chat solution, Smartsupp's intuitive interface and customizable chatbots make it an ideal choice for enhancing customer engagement.
- Comprehensive visitor insights
If you need detailed visitor tracking and analytics to understand customer behavior, Smartsupp provides comprehensive insights that help tailor your strategies for improved engagement and conversion rates.
Choose ClickDesk If You Need ...
- Advanced communication options
If you require voice and video chat capabilities to offer a personal touch to your customer service, ClickDesk's advanced communication features make it the preferred choice for businesses.
- Versatile integration options
If you need seamless integration with existing tools and platforms, ClickDesk offers a variety of integration options that streamline operations and enhance efficiency.
Frequently Asked Questions
Which tool offers better live chat functionality?
Does ClickDesk offer video chat capabilities?
Can Smartsupp integrate with other platforms?
Is Smartsupp suitable for small businesses?
What makes ClickDesk unique?
How does Smartsupp handle visitor tracking?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
