Nextiva vs Aircall (2024 Comparison)
Nextiva offers a comprehensive communication platform with excellent customer support and competitive pricing. It's ideal for businesses looking to streamline their communication processes.
- Comprehensive communication platform
- Excellent customer support
- Competitive pricing
- Extensive features can be overwhelming
- Limited CRM integrations
Free plan?
NoStarting price
$20 per month per user
Aircall provides an intuitive interface with advanced call routing and seamless CRM integrations, making it a great choice for businesses focused on call center operations.
- Intuitive interface
- Advanced call routing
- Seamless CRM integrations
- Higher pricing
- Limited video conferencing
Free plan?
NoStarting price
$30 per month per userWhat is Nextiva?
Nextiva is a comprehensive business communication platform that offers VoIP phone services, video conferencing, and team collaboration tools. It helps businesses streamline their communication processes, improve customer service, and enhance team productivity. With its user-friendly interface and robust features, Nextiva is ideal for businesses looking to unify their communication channels and improve operational efficiency.
What is Aircall?
Aircall is a cloud-based call center software designed to help businesses manage their phone support operations efficiently. It offers features like call routing, analytics, and integrations with popular CRM tools. Aircall is perfect for businesses that need a reliable and scalable solution to handle customer calls and improve their support team's performance.
Pros and Cons of Nextiva vs Aircall
Pros & Cons of Nextiva
- Nextiva offers a wide range of communication tools, including VoIP, video conferencing, and team collaboration, making it a one-stop solution for businesses looking to streamline their communication processes.
- Nextiva is known for its top-notch customer support, providing 24/7 assistance to ensure that users can resolve any issues quickly and efficiently.
- Nextiva offers a robust set of features at a competitive price, making it an attractive option for businesses looking to enhance their communication systems without breaking the bank.
- While Nextiva offers a comprehensive set of features, some users may find the extensive options overwhelming, especially if they are new to business communication tools.
- Nextiva provides CRM integrations, but its focus is more on its native features, which may be a limitation for businesses heavily reliant on CRM tools.
Pros & Cons of Aircall
- Aircall is known for its user-friendly interface, making it easy for teams to get started quickly and efficiently, without the need for extensive training.
- Aircall offers advanced call routing options, ensuring that calls are directed to the right team members, improving efficiency and customer satisfaction.
- Aircall provides seamless integrations with popular CRM tools, making it easy to connect with your existing systems and streamline your workflow.
- Aircall's pricing is on the higher side, which may be a consideration for businesses with budget constraints, especially when compared to other options.
- Aircall focuses primarily on voice communication, with limited options for video conferencing, which may be a drawback for businesses looking for a comprehensive communication solution.
Nextiva vs Aircall: At A Glance
Nextiva vs Aircall: A Detailed Breakdown of Key Features
VoIP Services
Nextiva offers a comprehensive VoIP service that integrates seamlessly with its other communication tools, providing a unified experience. Aircall also provides VoIP services, but its focus is more on call center functionalities. If you need a robust VoIP solution, Nextiva is the better choice.
Video Conferencing
Nextiva's video conferencing feature is well-integrated with its other services, making it easy to switch between communication modes. Aircall does not offer video conferencing, focusing instead on voice communication. If video conferencing is important to you, Nextiva is the better option.
Call Routing
Aircall excels in call routing, offering advanced options to ensure calls are directed to the right team members. Nextiva also provides call routing, but its focus is more on overall communication. If call routing is a priority, Aircall is the better choice.
Analytics
Both Nextiva and Aircall offer analytics to help you track and improve your communication performance. Aircall's analytics are more focused on call center metrics, while Nextiva provides a broader range of insights. If you need detailed call center analytics, Aircall is the better option.
CRM Integrations
Aircall offers seamless CRM integrations, making it easy to connect with your existing tools. Nextiva also provides CRM integrations, but its focus is more on its native features. If CRM integrations are crucial for your business, Aircall is the better choice.
Team Collaboration
Nextiva offers excellent team collaboration tools, allowing for seamless communication and project management. Aircall focuses more on voice communication, with fewer collaboration features. If team collaboration is important to you, Nextiva is the better option.
Pricing Comparison of Nextiva and Aircall
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Nextiva and Aircall. This comparison will highlight the best option for your business communication needs.
Nextiva Pricing Plans
- Utilize social messaging capabilities like Facebook Messenger and WhatsApp.
- Engage on platforms like Facebook, Instagram, and LinkedIn.
- Manage brand reputation with automated review monitoring.
- Centralize conversations from email, webchat, and social media.
- Send and receive SMS text messages from business phone number.
- Collaborate face-to-face with video meetings and sidebar chats.
- Share screens and files during video calls for better collaboration.
- Use virtual receptionist for professional call routing.
- Offer a universal, non-local, toll-free number for business.
- Gain insights with advanced reporting and voice analytics.
- Integrate Nextiva voice service into Microsoft Teams workflow.
- Provide 24/7 support with web chatbot automation.
- Intelligent routing based on demographic and language.
- Unified team interface for better collaboration.
- Customizable real-time dashboard for supervisors.
- AI-powered transcription and summarization of calls.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
Our Rating Methodology
We thoroughly evaluate each communication tool, focusing on key factors like functionality, ease of use, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations are reliable and tailored to your needs.
Nextiva or Aircall: Which One Matches Your Business Needs?
Choose Nextiva If You Need ...
- Comprehensive communication platform
If you need a comprehensive communication platform that offers VoIP, video conferencing, and team collaboration tools, Nextiva is the better choice. Its extensive feature set makes it ideal for businesses looking to streamline their communication processes.
- Excellent customer support
If you value excellent customer support and need 24/7 assistance, Nextiva is the better option. Its top-notch support ensures that you can resolve any issues quickly and efficiently.
Choose Aircall If You Need ...
- Intuitive interface
If you need an intuitive interface that is easy to use and requires minimal training, Aircall is the better choice. Its user-friendly design makes it ideal for teams looking to get started quickly.
- Advanced call routing
If advanced call routing is a priority for your business, Aircall is the better option. Its robust call routing features ensure that calls are directed to the right team members, improving efficiency and customer satisfaction.
Frequently Asked Questions
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Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
