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Monday CRM vs Zendesk Sell (2024 Comparison)

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Author

Anastasia Belyh

Last Update

Nov 07, 2024

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Excellent Value For Price
4.3

0

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Monday CRM

Monday CRM offers a versatile platform with highly customizable dashboards and strong team collaboration features, making it a great choice for businesses seeking flexibility and adaptability.

  • Highly customizable dashboards
  • Strong team collaboration features
  • Wide range of integrations
  • Steep learning curve for beginners
  • Interface can feel cluttered

Free plan?

Yes

Starting price

$12 per month per user
Excellent Value For Price
4.5

0

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Zendesk Sell

Zendesk Sell provides advanced sales automation tools and robust lead management features, ideal for sales-focused teams looking to enhance their sales efficiency and customer engagement.

  • Advanced sales automation tools
  • Robust lead management features
  • Seamless integration with Zendesk products
  • Higher price point
  • Limited customization options

Free plan?

Yes

Starting price

$19 per month

What is Monday CRM?

Monday CRM is a versatile tool designed to streamline your customer relationship management processes. It offers a customizable platform where you can manage sales pipelines, track customer interactions, and automate repetitive tasks. With its intuitive interface, you can easily collaborate with your team, ensuring everyone is on the same page. Monday CRM helps you stay organized and focused on what matters most, enhancing productivity and efficiency in your daily operations.

What is Zendesk Sell?

Zendesk Sell is a powerful sales CRM software that helps businesses manage their sales processes more effectively. It provides tools for tracking leads, managing customer interactions, and automating sales tasks. With its user-friendly interface, Zendesk Sell allows sales teams to focus on building relationships and closing deals. It integrates seamlessly with other Zendesk products, offering a comprehensive solution for customer support and sales management. This tool is ideal for businesses looking to enhance their sales efficiency and customer engagement.

Pros and Cons of Monday CRM vs Zendesk Sell

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Pros & Cons of Monday CRM

Highly customizable dashboards
  • Monday CRM offers highly customizable dashboards that allow you to tailor the platform to your specific needs. This flexibility is particularly useful for teams that require adaptability in their workflow management.
Strong team collaboration features
  • With features like shared boards and real-time updates, Monday CRM enhances team collaboration, ensuring everyone stays aligned and works together efficiently.
Wide range of integrations
  • Monday CRM boasts a vast library of integrations, allowing you to connect with various third-party applications seamlessly, making it a versatile choice for businesses using multiple tools.
Steep learning curve for beginners
  • New users may find Monday CRM's interface overwhelming at first, as it offers a wide range of features and customization options that require time to master.
Interface can feel cluttered
  • The abundance of features and customization options can make the interface feel cluttered, potentially hindering user experience for those who prefer a simpler layout.
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Pros & Cons of Zendesk Sell

Advanced sales automation tools
  • Zendesk Sell excels in sales automation, providing advanced tools to streamline your sales processes, such as automated follow-ups and lead scoring, which help sales teams focus on closing deals.
Robust lead management features
  • Zendesk Sell offers advanced lead scoring and segmentation options, making it ideal for sales teams looking to prioritize high-value leads and enhance their lead management processes.
Seamless integration with Zendesk products
  • As part of the Zendesk suite, Zendesk Sell integrates seamlessly with other Zendesk products, providing a cohesive ecosystem for customer support and sales management.
Higher price point
  • Zendesk Sell's advanced features come at a higher price point, which may not be suitable for small businesses or those with limited budgets.
Limited customization options
  • While Zendesk Sell offers customization options, they are more focused on sales-specific dashboards, which may not be ideal for teams requiring broader customization capabilities.

Monday CRM vs Zendesk Sell: At A Glance

Decision FactorMonday CRMZendesk Sell
Value to Price
Good4.2
Excellent4.4
Ease of Use
Excellent4.3
Excellent4.5
Functionality
Excellent4.4
Excellent4.6
Scalability
Excellent4.3
Excellent4.5
Integrations
Excellent4.5
Excellent4.4
Customer Support
Good4.2
Excellent4.3
Security
Excellent4.4
Excellent4.5
Overall Rating
Excellent4.3
Excellent4.5

Value to Price

Monday CRM offers a competitive pricing structure that aligns well with its robust features, making it a cost-effective choice for businesses of all sizes. Its flexibility in pricing allows you to scale as your business grows. On the other hand, Zendesk Sell provides a slightly higher price point but justifies it with advanced features and seamless integration capabilities. If you're looking for a balance between cost and features, Monday CRM might be the better option.

Ease of Use

Monday CRM is known for its intuitive interface, which makes it easy for users to navigate and manage their tasks efficiently. The drag-and-drop functionality simplifies the process of organizing workflows. Zendesk Sell, while also user-friendly, offers a more streamlined experience with its clean design and straightforward navigation. If ease of use is your top priority, Zendesk Sell might be the better choice.

Functionality

Monday CRM provides a wide range of functionalities, including task management, project tracking, and team collaboration tools. Its customizable dashboards allow you to tailor the platform to your specific needs. Zendesk Sell, however, excels in sales-specific functionalities, offering advanced lead management and sales automation features. If your primary focus is on sales functionalities, Zendesk Sell is the superior option.

Scalability

Monday CRM is designed to grow with your business, offering scalable solutions that can accommodate increasing workloads and team sizes. Its modular structure allows you to add features as needed. Zendesk Sell also offers scalability, particularly for sales teams looking to expand their operations. If scalability is a key consideration, both tools are well-suited, but Monday CRM offers more flexibility in customization.

Integrations

Monday CRM boasts a vast library of integrations, allowing you to connect with various third-party applications seamlessly. This makes it a versatile choice for businesses using multiple tools. Zendesk Sell also offers strong integration capabilities, particularly with other Zendesk products, providing a cohesive ecosystem for customer support and sales. If integration with a wide range of tools is important, Monday CRM is the better choice.

Customer Support

Monday CRM provides reliable customer support with various channels, including email and live chat, ensuring users receive timely assistance. Zendesk Sell, being part of the Zendesk suite, offers robust support options, including a comprehensive knowledge base and community forums. If having extensive support resources is crucial, Zendesk Sell might be the preferred option.

Security

Monday CRM prioritizes security with features like data encryption and regular security audits, ensuring your information is protected. Zendesk Sell also emphasizes security, offering advanced security measures and compliance with industry standards. If security is a top concern, both tools provide strong protection, but Zendesk Sell offers slightly more advanced security features.

Overall Rating

Monday CRM is a versatile tool that offers a balance of features and affordability, making it a strong contender for businesses seeking a comprehensive CRM solution. Zendesk Sell, with its advanced sales functionalities and seamless integration with other Zendesk products, is ideal for sales-focused teams. If you're looking for a well-rounded CRM, Monday CRM is a great choice, while Zendesk Sell is better suited for sales-driven organizations.

Monday CRM vs Zendesk Sell: A Detailed Breakdown of Key Features

FeaturesMonday CRMZendesk Sell
Customizable Dashboards
Excellent4.5
Excellent4.3
Sales Automation
Excellent4.3
Excellent4.6
Lead Management
Excellent4.4
Excellent4.5
Team Collaboration
Excellent4.6
Excellent4.4
Reporting and Analytics
Excellent4.4
Excellent4.5
Mobile Access
Excellent4.3
Excellent4.4

Customizable Dashboards

Monday CRM offers highly customizable dashboards that allow you to tailor the platform to your specific needs. You can easily drag and drop widgets to create a personalized workspace. This feature is particularly useful for teams that require flexibility in their workflow management. Zendesk Sell, while offering customization options, is more focused on sales-specific dashboards. If you need a tool that adapts to various workflows, Monday CRM is the better choice.

Sales Automation

Zendesk Sell excels in sales automation, providing advanced tools to streamline your sales processes. It offers features like automated follow-ups and lead scoring, which help sales teams focus on closing deals. Monday CRM also offers automation capabilities, but they are more general and not as sales-focused. If your primary goal is to enhance sales efficiency, Zendesk Sell is the superior option.

Lead Management

Both Monday CRM and Zendesk Sell offer robust lead management features. Monday CRM provides a comprehensive view of your leads, allowing you to track interactions and progress. Zendesk Sell, however, offers more advanced lead scoring and segmentation options, making it ideal for sales teams looking to prioritize high-value leads. If lead management is a critical aspect of your business, Zendesk Sell is the better choice.

Team Collaboration

Monday CRM is designed with team collaboration in mind, offering features like shared boards and real-time updates. This makes it easy for teams to stay aligned and work together efficiently. Zendesk Sell also offers collaboration tools, but they are more focused on sales teams. If you need a tool that enhances team collaboration across various departments, Monday CRM is the better option.

Reporting and Analytics

Zendesk Sell provides advanced reporting and analytics tools that help sales teams track performance and identify trends. It offers customizable reports and dashboards, allowing you to gain insights into your sales processes. Monday CRM also offers reporting features, but they are more general and not as sales-focused. If detailed sales analytics are important to your business, Zendesk Sell is the superior choice.

Mobile Access

Both Monday CRM and Zendesk Sell offer mobile access, allowing you to manage your tasks and sales processes on the go. Monday CRM provides a user-friendly mobile app that offers most of the desktop features. Zendesk Sell also offers a mobile app, but it is more focused on sales-specific tasks. If mobile access is a priority, both tools are well-suited, but Monday CRM offers a more comprehensive mobile experience.

Pricing Comparison of Monday CRM and Zendesk Sell

We’ve compiled the pricing tables and highlighted the key features of both Monday CRM and Zendesk Sell to aid in your decision-making process. Let’s explore what each platform has to offer.

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Monday CRM Pricing Plans

Basic
For Small Businesses
$12

per month per user

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Basic includes:
  • Unlimited customizable pipelines for better workflow management.
  • Access to unlimited contacts and boards for comprehensive data handling.
  • Templates for lead, contact, and deal management to streamline processes.
  • iOS and Android apps for on-the-go access and management.
Standard
For Medium Businesses
$17

per month per user

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Includes Basic, plus:
  • 2-way email integration with Gmail and Outlook for seamless communication.
  • AI email generator to enhance email productivity and personalization.
  • Activity management to keep track of all sales activities efficiently.
  • Quotes and invoices feature to streamline financial transactions.
Pro
For Large Enterprises
$28

per month per user

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Includes Standard, plus:
  • Email templates with custom parameters for personalized communication.
  • Email tracking and automations to monitor and automate email processes.
  • Sequences for automating follow-up emails and nurturing leads.
  • Mass emails with HTML editor for designing and sending bulk emails.
Enterprise
For Large Enterprises
Contact sales
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Includes Pro, plus:
  • Mandatory fields to ensure essential information is captured.
  • Team goals to align and track team performance and objectives.
  • Advanced analytics with dashboards up to 50 boards for in-depth insights.
  • Enterprise-scale automations and integrations for large-scale operations.
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Zendesk Sell Pricing Plans

Sell Team
For Small Businesses
$19

per month

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Sell Team includes:
  • Basic sales tools for small teams to get started.
  • Simple platform for managing sales activities efficiently.
  • Essential features to boost team productivity.
  • User-friendly interface for easy navigation and use.
Sell Growth
For Growing Businesses
$55

per month

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Includes Sell Team, plus:
  • Manage complete sales process with full set of tools.
  • Enhanced features for growing sales teams.
  • Improved pipeline visibility and management.
  • Automate tasks to keep sales reps on target.
Sell Professional
For Scaling Businesses
$115

per month

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Includes Sell Growth, plus:
  • Lead and deal scoring for prioritizing opportunities.
  • Advanced permissions and roles for better control.
  • Comprehensive sales tools for scaling teams.
  • Enhanced collaboration features for team efficiency.
Sell Enterprise
For Large Enterprises
$169

per month

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Includes Sell Professional, plus:
  • Best-in-class sales experiences for multi-department teams.
  • Customizable platform to fit complex business requirements.
  • Enhanced security and compliance features.
  • Comprehensive support and integration options.

Our Rating Methodology

We thoroughly evaluate each CRM tool, focusing on key factors like functionality, ease of use, and scalability. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.

Decision FactorScoring Weight
Value to Price
20%
20%
Ease of Use
20%
15%
Functionality
20%
25%
Scalability
20%
15%
Integrations
20%
10%
Customer Support
20%
10%
Security
20%
5%

Monday CRM or Zendesk Sell: Which One Matches Your Business Needs?

Choose Monday CRM If You Need ...

  • Highly customizable dashboards

    If you need a CRM tool that offers highly customizable dashboards, allowing you to tailor the platform to your specific needs, Monday CRM is the better choice. Its flexibility is particularly useful for teams that require adaptability in their workflow management.

  • Strong team collaboration features

    If enhancing team collaboration across various departments is a priority, Monday CRM is the superior option. With features like shared boards and real-time updates, it ensures everyone stays aligned and works together efficiently.

Choose Zendesk Sell If You Need ...

  • Advanced sales automation tools

    If your primary goal is to enhance sales efficiency, Zendesk Sell is the superior option. It excels in sales automation, providing advanced tools to streamline your sales processes, such as automated follow-ups and lead scoring.

  • Robust lead management features

    If lead management is a critical aspect of your business, Zendesk Sell is the better choice. It offers advanced lead scoring and segmentation options, making it ideal for sales teams looking to prioritize high-value leads.

Frequently Asked Questions

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Author

Anastasia Belyh

Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.