JustReply vs Hiver (2024 Comparison)
JustReply offers a comprehensive customer support solution with robust automation and integration capabilities. It's perfect for businesses looking to streamline their support processes and enhance customer satisfaction.
- Comprehensive support features
- Wide range of integrations
- Robust automation capabilities
- Slightly less intuitive interface
- Limited email management features
Free plan?
YesStarting price
$19 per month
Hiver transforms Gmail into a powerful helpdesk, offering seamless integration and strong email management features. It's ideal for teams looking to enhance their email support capabilities.
- Seamless Gmail integration
- Strong email management
- Excellent collaboration features
- Limited channel support
- Less customization options
Free plan?
YesStarting price
$19 per month per userWhat is JustReply?
JustReply is an innovative customer support tool designed to streamline communication and enhance customer satisfaction. It offers a unified platform for managing customer inquiries across multiple channels, ensuring that no message goes unanswered. With its intuitive interface and powerful automation features, JustReply helps businesses save time and improve response times, ultimately leading to happier customers. Whether you're a small business or a large enterprise, JustReply provides the tools you need to deliver exceptional customer service every day.
What is Hiver?
Hiver is a collaborative email management solution that transforms Gmail into a powerful helpdesk. It allows teams to manage customer support emails efficiently without leaving their inbox. Hiver's features include shared inboxes, email delegation, and automation, which help teams collaborate seamlessly and respond to customer queries faster. By integrating directly with Gmail, Hiver eliminates the need for additional software, making it a convenient choice for businesses looking to enhance their email support capabilities.
Pros and Cons of JustReply vs Hiver
Pros & Cons of JustReply
- JustReply offers a wide range of support features that cater to various customer needs. From automated responses to multi-channel support, JustReply ensures that no customer inquiry goes unanswered.
- With JustReply, you can connect with various tools and platforms, enhancing its functionality and making it a versatile choice for businesses looking to streamline their customer support processes.
- JustReply's automation features help teams save time and improve efficiency by automating repetitive tasks and streamlining workflows, allowing teams to focus on more complex customer inquiries.
- While JustReply offers a range of powerful features, its interface can be slightly less intuitive for new users, requiring some time to get accustomed to its functionalities.
- JustReply's focus on multi-channel support means that its email management features are not as robust as those offered by tools specifically designed for email support, like Hiver.
Pros & Cons of Hiver
- Hiver integrates seamlessly with Gmail, allowing teams to manage customer support emails without leaving their inbox, making it a convenient choice for businesses already using Google's ecosystem.
- Hiver's email management features are designed to enhance team collaboration and efficiency, making it easy for teams to manage customer support emails and respond to inquiries quickly.
- Hiver's collaboration features, such as shared inboxes and email delegation, make it easy for teams to work together and manage customer support emails collaboratively, improving response times and customer satisfaction.
- Hiver's focus on email support means that it offers limited support for other communication channels, making it less suitable for businesses looking for a multi-channel support solution.
- While Hiver offers some customization options, its focus on email support means that it may not provide the same level of flexibility as tools designed for multi-channel support, like JustReply.
JustReply vs Hiver: At A Glance
Value to Price
When it comes to value for money, Hiver slightly edges out JustReply. Hiver offers a comprehensive suite of features that justify its price, especially for teams heavily reliant on email support. JustReply, while slightly more affordable, provides excellent value for businesses looking for a robust customer support tool. If you're looking for a tool that offers more bang for your buck, Hiver might be the better choice.
Ease of Use
Hiver is known for its seamless integration with Gmail, making it incredibly easy to use for teams already familiar with Google's ecosystem. JustReply, on the other hand, offers a user-friendly interface that is intuitive and easy to navigate. Both tools are easy to use, but if you're already using Gmail, Hiver's integration might make it the more convenient option.
Functionality
Both JustReply and Hiver offer a range of functionalities designed to enhance customer support. Hiver's strength lies in its email management capabilities, while JustReply excels in providing a unified platform for managing customer inquiries across multiple channels. If your team relies heavily on email, Hiver might be the better choice, but for a more comprehensive support solution, JustReply is worth considering.
Scalability
Hiver is designed to scale with your business, making it a great choice for growing teams. JustReply also offers scalability, but its strength lies in its ability to handle a high volume of customer inquiries across various channels. If you're looking for a tool that can grow with your business, Hiver might be the better option, but for handling diverse customer interactions, JustReply is a strong contender.
Integrations
JustReply offers a wide range of integrations, allowing you to connect with various tools and platforms. Hiver, while primarily focused on Gmail, also offers integrations that enhance its functionality. If you're looking for a tool with extensive integration options, JustReply might be the better choice, but for seamless Gmail integration, Hiver is unmatched.
Customer Support
Both JustReply and Hiver offer excellent customer support, but Hiver's support team is known for their quick response times and helpfulness. JustReply also provides reliable support, but if immediate assistance is a priority, Hiver might be the better option.
Security
Security is a top priority for both JustReply and Hiver. Hiver's integration with Gmail ensures that your data is protected by Google's robust security measures. JustReply also offers strong security features to protect your customer data. If security is a major concern, both tools are reliable, but Hiver's association with Google might provide additional peace of mind.
Overall Rating
Overall, both JustReply and Hiver are excellent tools for managing customer support. Hiver's seamless integration with Gmail and strong email management capabilities make it a top choice for teams heavily reliant on email. JustReply, with its comprehensive support features and wide range of integrations, is a great option for businesses looking for a versatile support tool. Depending on your specific needs, either tool could be the right choice for you.
JustReply vs Hiver: A Detailed Breakdown of Key Features
Automation
JustReply excels in automation, offering a range of features that streamline customer support processes. From automated responses to workflow automation, JustReply helps teams save time and improve efficiency. Hiver also offers automation features, but its focus is primarily on email management. If you're looking for a tool with robust automation capabilities, JustReply might be the better choice.
Collaboration
Hiver shines in collaboration, allowing teams to work together seamlessly within Gmail. Its shared inboxes and email delegation features make it easy for teams to manage customer support emails collaboratively. JustReply also offers collaboration features, but if your team relies heavily on email, Hiver's collaboration capabilities might be more suited to your needs.
Reporting
Both JustReply and Hiver offer reporting features that provide insights into customer support performance. Hiver's reporting is focused on email metrics, while JustReply offers a more comprehensive view of customer interactions across multiple channels. If you're looking for detailed reporting on email performance, Hiver might be the better choice, but for a broader view of customer support, JustReply is worth considering.
Customization
JustReply offers extensive customization options, allowing businesses to tailor the tool to their specific needs. From custom workflows to personalized responses, JustReply provides the flexibility needed to deliver exceptional customer support. Hiver also offers customization options, but if you're looking for a tool with more flexibility, JustReply might be the better choice.
Mobile Access
Hiver offers excellent mobile access, allowing teams to manage customer support emails on the go. Its mobile app is user-friendly and provides all the features needed to stay connected with customers. JustReply also offers mobile access, but if you're looking for a tool with a strong mobile presence, Hiver might be the better choice.
User Management
Hiver offers robust user management features, allowing teams to manage permissions and access levels easily. JustReply also provides user management capabilities, but if you're looking for a tool with more advanced user management features, Hiver might be the better choice.
Pricing Comparison of JustReply and Hiver
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of JustReply and Hiver. This comparison will highlight the best option for managing your customer support needs.
JustReply Pricing Plans
- Slack workflow integration for efficient ticket management.
- Powered by JustReply for enhanced support capabilities.
- No overages, hidden costs, or cancellation period.
- 7-day free trial with no credit card required.
- Slack workflow integration for streamlined operations.
- Powered by JustReply for robust support solutions.
- No overages, hidden costs, or cancellation period.
- 7-day free trial with no credit card required.
- Remove branding for a professional appearance.
- Roles and permissions for team management.
- Slack workflow integration for efficient ticket handling.
- Powered by JustReply for advanced support features.
- Custom domain for enhanced brand identity.
- Remove branding for a seamless experience.
- Roles and permissions for effective team management.
- Slack workflow integration for streamlined support.
- Single Sign On (SSO) for secure access.
- Dedicated account manager for personalized support.
- Developer API for custom integrations.
- Slack workflow integration for efficient operations.
Hiver Pricing Plans
- Organize and track emails as tasks with visibility into workload.
- Support customers on their preferred channel like WhatsApp.
- Empower customers to self-serve with a centralized library.
- Collaborate as a team with notes, @mentions, and permalinks.
- Build rule-based automation with triggers and conditions.
- Auto-assign emails in a round-robin fashion among team.
- Ensure contracts and goals are met with defined resolution times.
- Add custom data points to conversations for reporting.
- Customize reports to meet business reporting needs.
- Enhance workflow by integrating with thousands of apps.
- Access advanced analytics for team performance.
- Use Zapier to automate daily tasks with favorite apps.
- Measure and boost customer satisfaction with CSAT surveys.
- Set business hours to track SLAs during operating hours.
- Leverage AI capabilities for email template suggestions.
- Access advanced analytics with custom dashboards.
- Create and assign tailored roles with specific permissions.
- Ensure confidentiality and security of healthcare information.
- Simplify access management with single sign-on functionality.
- Get a customer success manager for maximizing platform value.
Our Rating Methodology
We thoroughly test each customer support tool, evaluating key features like automation, collaboration, and reporting. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
JustReply or Hiver: Which One Matches Your Business Needs?
Choose JustReply If You Need ...
- Comprehensive support solution
If you are a business looking for a comprehensive support solution that offers robust automation and integration capabilities, JustReply is the ideal choice. Its wide range of features ensures that you can manage customer inquiries efficiently and effectively.
- Multi-channel support
If you need a tool that can handle customer inquiries across multiple channels, JustReply is the better option. Its ability to manage interactions from various platforms makes it a versatile choice for businesses looking to enhance their customer support.
Choose Hiver If You Need ...
- Seamless Gmail integration
If your team relies heavily on Gmail for customer support, Hiver is the perfect choice. Its seamless integration with Gmail allows you to manage support emails without leaving your inbox, making it a convenient and efficient solution.
- Strong email management
If you need a tool with strong email management capabilities, Hiver is the better option. Its features, such as shared inboxes and email delegation, make it easy for teams to collaborate and manage customer support emails effectively.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
