Insightly CRM vs Bitrix24 (2024 Comparison)
Insightly CRM offers an intuitive interface and a wide range of integrations, making it a great choice for small businesses looking to streamline their operations and enhance productivity.
- Intuitive user interface for easy navigation.
- Wide range of integrations available.
- Reliable customer support with quick response.
- Limited advanced project management features.
- May not scale well for large enterprises.
Free plan?
YesStarting price
$29 per user / month
Bitrix24 provides a comprehensive feature set with advanced project management and collaboration tools, making it ideal for larger organizations seeking to improve team productivity and communication.
- Comprehensive feature set for diverse needs.
- Advanced project management and collaboration.
- Robust social intranet capabilities.
- Complex interface for new users.
- Longer response times for customer support.
Free plan?
YesStarting price
US$49 per monthWhat is Insightly CRM?
Insightly CRM is a powerful tool designed to help businesses manage their customer relationships effectively. It offers a range of features including contact management, project management, and workflow automation. With Insightly, you can streamline your sales processes, improve customer interactions, and enhance team collaboration. It's particularly beneficial for small to medium-sized businesses looking to grow their customer base and improve operational efficiency.
What is Bitrix24?
Bitrix24 is a comprehensive CRM and collaboration platform that offers a wide array of tools to manage customer relationships, projects, and team communication. It provides features like task management, document sharing, and social intranet, making it an ideal choice for businesses looking to enhance productivity and streamline operations. Bitrix24 is particularly useful for companies that require a robust CRM solution with integrated communication tools to improve team collaboration and customer engagement.
Pros and Cons of Insightly CRM vs Bitrix24
Pros & Cons of Insightly CRM
- Insightly CRM offers an intuitive user interface that makes navigation and task management a breeze. This ease of use is particularly beneficial for small businesses and teams looking to streamline their operations without a steep learning curve.
- With Insightly CRM, you have access to a wide range of integrations with popular tools like Google Workspace and Microsoft Office. This flexibility allows you to connect your CRM with the tools you already use, enhancing productivity and efficiency.
- Insightly CRM provides reliable customer support with quick response times. Whether you need help with setup or troubleshooting, their support team is readily available to assist you, ensuring a smooth user experience.
- While Insightly CRM offers basic project management features, it may not be suitable for businesses with complex project management needs. Larger organizations may find the lack of advanced tools limiting for their operations.
- Insightly CRM is designed for small to medium-sized businesses, and its scalability options may not be sufficient for large enterprises. As your business grows, you may need to consider more robust solutions to meet your expanding needs.
Pros & Cons of Bitrix24
- Bitrix24 offers a comprehensive feature set that caters to diverse business needs. From CRM and project management to team collaboration and communication, Bitrix24 provides a one-stop solution for businesses looking to enhance productivity.
- With Bitrix24, you have access to advanced project management and collaboration tools that help teams stay organized and productive. These features are particularly beneficial for larger organizations with complex project management requirements.
- Bitrix24 provides robust social intranet capabilities that enhance team communication and collaboration. With built-in communication tools, teams can stay connected and work together more effectively, improving overall productivity.
- Bitrix24's extensive feature set can make its interface complex and overwhelming for new users. Businesses may need to invest time in training and onboarding to fully leverage the platform's capabilities.
- While Bitrix24 offers customer support, users have reported longer response times compared to other CRM solutions. This delay can be frustrating for businesses that require prompt assistance with their queries and issues.
Insightly CRM vs Bitrix24: At A Glance
Value to Price
Value to Price is a critical dimension that evaluates the cost-effectiveness of a software tool. Insightly CRM offers a competitive pricing structure with a robust set of features, making it a great choice for small businesses. Bitrix24, on the other hand, provides a more extensive feature set at a slightly higher price point, which may be more suitable for larger organizations. If you're looking for a cost-effective solution with essential features, Insightly CRM is a solid choice.
Ease of Use
Ease of Use measures how user-friendly a software tool is. Insightly CRM is known for its intuitive interface, making it easy for users to navigate and manage their tasks. Bitrix24 also offers a user-friendly experience, but its extensive feature set can be overwhelming for new users. If you prefer a straightforward and easy-to-use CRM, Insightly CRM is the better option.
Functionality
Functionality assesses the range of features and capabilities a software tool offers. Insightly CRM provides essential CRM features like contact management and project tracking. Bitrix24, however, offers a more comprehensive suite of tools, including task management and team collaboration features. If you need a CRM with advanced functionality, Bitrix24 is the superior choice.
Scalability
Scalability evaluates how well a software tool can grow with your business. Insightly CRM is designed to support small to medium-sized businesses, offering scalability options as your business expands. Bitrix24, with its extensive feature set, is better suited for larger organizations with more complex needs. If you're planning for significant growth, Bitrix24 is the more scalable option.
Integrations
Integrations measure how well a software tool can connect with other applications. Insightly CRM offers a wide range of integrations with popular tools like Google Workspace and Microsoft Office. Bitrix24 also provides numerous integrations, but its focus is more on internal collaboration tools. If you need a CRM with extensive third-party integrations, Insightly CRM is the better choice.
Customer Support
Customer Support evaluates the quality and availability of support services. Insightly CRM offers reliable customer support with various resources like tutorials and a knowledge base. Bitrix24 also provides support, but users have reported longer response times. If you value prompt and efficient customer support, Insightly CRM is the preferred option.
Security
Security assesses the measures a software tool takes to protect user data. Insightly CRM implements robust security protocols to ensure data protection. Bitrix24 also offers strong security features, but its extensive feature set may require additional configuration. If data security is a top priority, both tools offer reliable options, but Insightly CRM provides a more straightforward approach.
Overall Rating
Overall Rating is a comprehensive assessment of a software tool's performance across all dimensions. Insightly CRM scores well for its ease of use and integrations, making it a great choice for small businesses. Bitrix24 excels in functionality and scalability, making it ideal for larger organizations. If you're looking for a well-rounded CRM solution, both tools offer excellent options, but Bitrix24 has a slight edge in overall performance.
Insightly CRM vs Bitrix24: A Detailed Breakdown of Key Features
Contact Management
Contact Management is a crucial feature for any CRM tool. Insightly CRM excels in this area with its intuitive interface and easy-to-use contact management system. You can effortlessly organize and track your contacts, ensuring you never miss an important interaction. Bitrix24 also offers robust contact management features, but its interface can be a bit overwhelming for new users. If you prioritize simplicity and efficiency in managing your contacts, Insightly CRM is the better choice.
Project Management
Project Management is essential for businesses looking to streamline their operations. Insightly CRM offers a solid project management feature set, allowing you to track tasks and deadlines effectively. Bitrix24, however, takes project management to the next level with its advanced tools and collaboration features. If you need a CRM with comprehensive project management capabilities, Bitrix24 is the superior option.
Workflow Automation
Workflow Automation helps businesses automate repetitive tasks, saving time and increasing efficiency. Insightly CRM provides a user-friendly automation tool that allows you to create custom workflows with ease. Bitrix24 also offers powerful automation features, but its complexity may require a steeper learning curve. If you want a straightforward automation solution, Insightly CRM is the better choice.
Task Management
Task Management is vital for keeping teams organized and productive. Insightly CRM offers a reliable task management system that integrates seamlessly with its other features. Bitrix24, however, provides a more comprehensive task management solution with advanced collaboration tools. If you need a CRM with robust task management capabilities, Bitrix24 is the superior choice.
Document Sharing
Document Sharing is an important feature for businesses that need to collaborate on files and documents. Insightly CRM offers a straightforward document sharing feature that integrates with popular cloud storage services. Bitrix24, on the other hand, provides a more extensive document management system with built-in collaboration tools. If you require advanced document sharing capabilities, Bitrix24 is the better option.
Social Intranet
Social Intranet is a feature that enhances team communication and collaboration. Insightly CRM offers basic social intranet features that help teams stay connected. Bitrix24, however, provides a more comprehensive social intranet solution with advanced communication tools. If you need a CRM with robust social intranet capabilities, Bitrix24 is the superior choice.
Pricing Comparison of Insightly CRM and Bitrix24
We’ve compiled the pricing tables and highlighted the key features of both Insightly CRM and Bitrix24 to aid in your decision-making process. Let’s explore what each platform has to offer.
Insightly CRM Pricing Plans
- Project management tools to streamline business processes.
- Advanced reports for insightful data analysis.
- Pre-built business dashboards for quick access to metrics.
- Free 14-Day Trial to explore features before purchase.
- Workflow automation to reduce manual tasks.
- Custom page layouts for personalized user experience.
- Free 14-Day Trial to test advanced features.
- Enhanced data management with custom fields.
- Products, pricebooks, and quotes for sales management.
- Comprehensive audit logging for security and compliance.
- Contact sales for tailored solutions and pricing.
- Advanced integration capabilities with REST API.
Bitrix24 Pricing Plans
- Task and project management to streamline workflows and deadlines.
- CRM system to manage customer relationships effectively.
- Bitrix24 Sign for secure document signing and management.
- Drive for cloud storage and file sharing.
- 5 user access for small team collaboration.
- Website builder for creating professional websites.
- Online store setup for e-commerce businesses.
- Customer support for resolving queries and issues.
- 50 user access for medium-sized teams.
- Marketing tools for promoting products and services.
- Online documents for collaborative editing and sharing.
- Administration tools for managing user roles and permissions.
- 100 user access for large teams and departments.
- X5 CRM for advanced customer relationship management.
- e-Signature for HR to streamline HR processes.
- Sales Intelligence for data-driven sales strategies.
- 250 user access with scalability up to 10,000 users.
- Multiple branches support for global operations.
- Enterprise pack for enhanced performance and security.
- Scalability options for growing business needs.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key factors like functionality, scalability, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted by importance to provide an accurate final rating, helping you make informed decisions.
Insightly CRM or Bitrix24: Which One Matches Your Business Needs?
Choose Insightly CRM If You Need ...
- Intuitive user interface
If you are a **small business owner looking for an intuitive user interface**, Insightly CRM is the ideal choice. Its user-friendly design makes it easy to navigate and manage tasks, ensuring a smooth user experience.
- Wide range of integrations
If you need a **CRM with a wide range of integrations**, Insightly CRM is the better option. It connects seamlessly with popular tools like Google Workspace and Microsoft Office, enhancing productivity and efficiency.
Choose Bitrix24 If You Need ...
- Comprehensive feature set
If you require a **CRM with a comprehensive feature set**, Bitrix24 is the superior choice. It offers advanced project management and collaboration tools, making it ideal for larger organizations with diverse needs.
- Advanced project management
If you need a **CRM with advanced project management capabilities**, Bitrix24 is the better option. Its robust tools help teams stay organized and productive, ensuring efficient project execution.
Frequently Asked Questions
Which CRM is better for small businesses, Insightly or Bitrix24?
Does Bitrix24 offer better project management features than Insightly?
Which CRM has better customer support, Insightly or Bitrix24?
Is Bitrix24 more scalable than Insightly CRM?
Which CRM offers better integrations, Insightly or Bitrix24?
Is Insightly CRM easier to use than Bitrix24?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
