Hiver vs LiveChat (2024 Comparison)
Hiver offers seamless Gmail integration, making email management a breeze. Its efficient email delegation and robust analytics enhance team productivity and customer service.
- Seamless Gmail integration for email management.
- Efficient email delegation and task assignment.
- Robust analytics for email performance tracking.
- Limited real-time chat capabilities.
- May not suit non-Gmail users.
Free plan?
YesStarting price
$19 per month per user
LiveChat excels in real-time customer engagement with its comprehensive chat features and integrations. It's a powerful tool for businesses looking to enhance customer interactions.
- Excellent real-time chat features.
- Wide range of integrations available.
- Comprehensive analytics for customer interactions.
- Less focus on email management.
- Higher learning curve for new users.
Free plan?
YesStarting price
$20 per month per userWhat is Hiver?
Hiver is a collaborative email management tool designed to streamline team communication and enhance productivity. It integrates seamlessly with Gmail, allowing teams to manage shared inboxes, assign tasks, and track email status without leaving their inbox. Hiver helps businesses improve customer support and internal communication by providing features like email delegation, notes, and analytics. It is particularly beneficial for teams that rely heavily on email for customer interactions, ensuring that no email goes unanswered and that team members are always on the same page.
What is LiveChat?
LiveChat is a customer service platform that enables businesses to engage with their customers in real-time through live chat. It helps companies improve customer satisfaction by providing instant support and personalized interactions. LiveChat offers features like chat transcripts, canned responses, and integrations with various CRM and helpdesk tools, making it a versatile solution for businesses of all sizes. By facilitating quick and efficient communication, LiveChat helps businesses build stronger relationships with their customers and increase conversion rates.
Pros and Cons of Hiver vs LiveChat
Pros & Cons of Hiver
- Hiver integrates effortlessly with Gmail, allowing teams to manage shared inboxes without leaving their familiar email environment. This seamless integration enhances productivity and ensures that team members can collaborate effectively.
- With Hiver, you can easily delegate emails to team members, ensuring that tasks are distributed efficiently. This feature is particularly useful for teams that manage high volumes of customer inquiries.
- Hiver provides detailed analytics on email performance, helping teams track response times and identify areas for improvement. This data-driven approach enhances customer service and team efficiency.
- Hiver's focus on email management means that its real-time chat capabilities are limited. For businesses that prioritize instant customer interactions, this may be a drawback.
- Hiver's integration with Gmail is a strength, but it also means that non-Gmail users may find the tool less suitable. Teams using other email platforms may need to look elsewhere.
Pros & Cons of LiveChat
- LiveChat offers top-notch real-time chat features, enabling businesses to engage with customers instantly. This capability is crucial for improving customer satisfaction and driving conversions.
- LiveChat integrates with numerous CRM and helpdesk tools, making it a versatile choice for businesses looking to streamline operations and enhance customer service.
- LiveChat provides detailed analytics on customer interactions, allowing businesses to track performance and make data-driven decisions. This feature is invaluable for optimizing customer service.
- While LiveChat excels in real-time interactions, its email management capabilities are not as robust. Businesses that rely heavily on email may find this limiting.
- New users may find LiveChat's extensive features overwhelming at first. However, with time and training, the platform becomes an invaluable tool for customer engagement.
Hiver vs LiveChat: At A Glance
Hiver vs LiveChat: A Detailed Breakdown of Key Features
Email Delegation
Hiver shines in email delegation, allowing you to assign emails to team members directly from your Gmail inbox. This feature is particularly useful for teams that manage shared inboxes and need to distribute tasks efficiently. LiveChat, while offering email capabilities, focuses more on real-time chat interactions. If your team relies heavily on email for task management, Hiver's email delegation feature is a game-changer.
Real-time Chat
LiveChat is the go-to tool for real-time chat, providing a seamless experience for both customers and support agents. Its intuitive interface and robust features like chatbots and canned responses make it ideal for businesses that prioritize instant customer engagement. Hiver, while offering chat capabilities, is more email-centric. If real-time communication is crucial for your business, LiveChat is the superior choice.
Analytics
Both Hiver and LiveChat offer analytics, but LiveChat's detailed insights into customer interactions give it an edge. You can track chat performance, customer satisfaction, and agent efficiency, helping you make data-driven decisions. Hiver provides analytics focused on email management, which is beneficial for teams that rely on email communication. For comprehensive customer interaction analytics, LiveChat is the better option.
Canned Responses
LiveChat excels in providing canned responses, allowing agents to respond quickly to common queries. This feature enhances efficiency and ensures consistent communication. Hiver also offers canned responses, but its primary focus is on email management. If your team handles a high volume of repetitive inquiries, LiveChat's canned responses are invaluable.
Chat Transcripts
LiveChat offers detailed chat transcripts, enabling you to review past interactions and improve customer service. This feature is essential for businesses that need to maintain records of customer conversations. Hiver provides email transcripts, which are useful for email-centric teams. If maintaining a comprehensive record of customer interactions is important, LiveChat's chat transcripts are a must-have.
Notes and Comments
Hiver allows you to add notes and comments to emails, facilitating collaboration and ensuring that team members are aligned. This feature is particularly useful for teams that need to discuss email content internally. LiveChat offers similar capabilities for chat interactions, but Hiver's integration with Gmail makes it more convenient for email-focused teams. If internal collaboration on emails is a priority, Hiver's notes and comments feature is highly beneficial.
Pricing Comparison of Hiver and LiveChat
We’ve compiled the pricing tables and highlighted the key features of both Hiver and LiveChat to aid in your decision-making process. Let’s explore what each platform has to offer.
Hiver Pricing Plans
- Organize and track emails as tasks with visibility into workload.
- Support customers on their preferred channel like WhatsApp.
- Empower customers to self-serve with a centralized library.
- Collaborate as a team with notes, @mentions, and permalinks.
- Build rule-based automation with triggers and conditions.
- Auto-assign emails in a round-robin fashion among team.
- Ensure contracts and goals are met with defined resolution times.
- Add custom data points to conversations for reporting.
- Customize reports to meet business reporting needs.
- Enhance workflow by integrating with thousands of apps.
- Access advanced analytics for team performance.
- Use Zapier to automate daily tasks with favorite apps.
- Measure and boost customer satisfaction with CSAT surveys.
- Set business hours to track SLAs during operating hours.
- Leverage AI capabilities for email template suggestions.
- Access advanced analytics with custom dashboards.
- Create and assign tailored roles with specific permissions.
- Ensure confidentiality and security of healthcare information.
- Simplify access management with single sign-on functionality.
- Get a customer success manager for maximizing platform value.
LiveChat Pricing Plans
- Track up to 100 visitors to your site.
- Run 1 recurring campaign to engage customers.
- Access 60-day chat history for insights.
- Basic widget customization for brand alignment.
- Unlimited campaigns to reach more customers.
- Unlimited chat history for comprehensive records.
- Full widget customization for complete control.
- Basic reporting to analyze performance.
- Work scheduler to manage team shifts.
- Staffing prediction for resource planning.
- On-demand and advanced reporting for insights.
- Agent performance tracking for efficiency.
- Dedicated account manager for personalized support.
- Dedicated onboarding for smooth transition.
- White label chat widget for brand consistency.
- Software engineer support for technical assistance.
Our Rating Methodology
We thoroughly test each customer service tool, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
Hiver or LiveChat: Which One Matches Your Business Needs?
Choose Hiver If You Need ...
- Seamless Gmail Integration
If your team relies heavily on Gmail for communication and task management, Hiver's seamless integration with Gmail makes it an ideal choice. It allows you to manage shared inboxes and delegate tasks without leaving your familiar email environment.
- Efficient Email Management
If your business handles a high volume of customer inquiries via email, Hiver's efficient email delegation and task assignment features are invaluable. They ensure that no email goes unanswered and that tasks are distributed effectively among team members.
Choose LiveChat If You Need ...
- Real-time Customer Engagement
If your business prioritizes real-time customer interactions, LiveChat's excellent chat features make it the superior choice. It enables you to engage with customers instantly, improving satisfaction and driving conversions.
- Comprehensive Analytics
If you need detailed insights into customer interactions, LiveChat's comprehensive analytics provide valuable data for optimizing customer service. You can track performance, customer satisfaction, and agent efficiency to make data-driven decisions.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
