Hiver Pricing & Plans (2024 Guide)
Hiver transforms Gmail into a powerful helpdesk, enhancing team collaboration and customer support. Its seamless integration and intuitive interface make it a valuable tool for businesses seeking efficient email management.
- Seamless integration with Gmail.
- Improves team collaboration effortlessly.
- User-friendly and intuitive interface.
- Limited to Gmail users only.
- Advanced features can be costly.
Free plan?
YesStarting price
$19 per month per userWhat is Hiver?
How Much Does Hiver Cost?
Hiver offers a variety of pricing plans to cater to different business needs. Below is a detailed breakdown of Hiver’s plans, highlighting their key features for various team sizes and requirements.
Hiver Pricing Plans
- Organize and track emails as tasks with visibility into workload.
- Support customers on their preferred channel like WhatsApp.
- Empower customers to self-serve with a centralized library.
- Collaborate as a team with notes, @mentions, and permalinks.
- Build rule-based automation with triggers and conditions.
- Auto-assign emails in a round-robin fashion among team.
- Ensure contracts and goals are met with defined resolution times.
- Add custom data points to conversations for reporting.
- Customize reports to meet business reporting needs.
- Enhance workflow by integrating with thousands of apps.
- Access advanced analytics for team performance.
- Use Zapier to automate daily tasks with favorite apps.
- Measure and boost customer satisfaction with CSAT surveys.
- Set business hours to track SLAs during operating hours.
- Leverage AI capabilities for email template suggestions.
- Access advanced analytics with custom dashboards.
- Create and assign tailored roles with specific permissions.
- Ensure confidentiality and security of healthcare information.
- Simplify access management with single sign-on functionality.
- Get a customer success manager for maximizing platform value.
Hiver Pricing Plans in Detail
Free
The Free plan offers a comprehensive suite of features to manage support channels seamlessly from your inbox. It includes ticketing, live chat, and a knowledge base to empower customers to self-serve. Team collaboration is enhanced with notes, @mentions, and permalinks, making it ideal for individuals looking to streamline their email management.
Lite
The Lite plan builds on the Free plan by adding a customer portal for issue tracking, workflow automations, and round-robin email assignment. It ensures customer contracts and business goals are met with defined resolution times. Custom fields allow for enhanced reporting and automation, making it suitable for small businesses.
Growth
The Growth plan enhances the Lite plan with advanced analytics for team performance, customizable reports, and integration with thousands of apps via Zapier. It provides actionable insights with user, tag, and CSAT reports, making it ideal for medium enterprises seeking to optimize their workflow and reporting capabilities.
PRO
The PRO plan offers advanced features like Chatbots for Live Chat, CSAT surveys for customer satisfaction, and AI capabilities for email template suggestions. It includes advanced analytics with custom dashboards and business hours tracking for SLAs, making it perfect for large enterprises aiming to enhance customer service and operational efficiency.
Elite
The Elite plan is designed for large teams needing advanced features like skill-based routing, custom roles, and HIPAA compliance. It simplifies access management with single sign-on and provides additional success services with a dedicated customer success manager. This plan ensures maximum value from the Hiver platform with custom build hours.
Top Hiver Features
Email Assignment
Imagine being able to assign emails to team members directly from your Gmail. With Hiver, you can do just that, ensuring that every customer query is handled by the right person. I found this feature incredibly useful as it eliminates confusion and ensures accountability. You can track who is responsible for each email, making it easier to manage workloads and improve response times.
Shared Inboxes
Shared Inboxes in Hiver allow you and your team to access and manage emails collaboratively. This feature was a game-changer for me, as it meant no more forwarding emails or losing track of conversations. You can see who is working on what, add notes, and even tag team members for input, all within Gmail. It truly enhances team collaboration and efficiency.
Email Tracking
With Hiver's Email Tracking, you can keep tabs on email status and ensure timely responses. I loved how this feature provided insights into whether emails were opened or replied to, helping me prioritize follow-ups. It’s like having a built-in accountability system that keeps everyone on their toes and ensures no email falls through the cracks.
Analytics and Reporting
Hiver's Analytics and Reporting feature offers valuable insights into team performance and email management. I found it incredibly helpful to track response times and identify areas for improvement. You can generate reports to analyze trends and make data-driven decisions, which is essential for optimizing customer support operations.
Collision Alerts
Collision Alerts in Hiver prevent multiple team members from responding to the same email. This feature saved me from embarrassing situations where two people replied to the same customer query. It’s a simple yet effective way to ensure coordinated communication and avoid confusion.
Email Templates
Creating and using Email Templates in Hiver is a breeze. I loved how it allowed me to standardize responses and save time on repetitive queries. You can customize templates to suit different scenarios, ensuring consistent communication and freeing up time for more complex tasks.
SLA Management
Hiver's SLA Management feature helps you set and track service level agreements, ensuring timely responses to customer queries. I appreciated how it kept me accountable and focused on meeting customer expectations. You can set deadlines and receive reminders, making it easier to prioritize tasks and maintain high service standards.
Notes and Mentions
Adding Notes and Mentions in Hiver allows you to collaborate with team members without leaving Gmail. I found this feature particularly useful for discussing email context and seeking input from colleagues. It’s like having a mini chat system within your inbox, enhancing communication and teamwork.
Automations
Automations in Hiver streamline repetitive tasks, allowing you to focus on more important work. I loved how it enabled me to set rules for email assignment and tagging, reducing manual effort and ensuring consistency. It’s a powerful tool for increasing efficiency and productivity.
Customizable Workflows
With Hiver's Customizable Workflows, you can tailor email management processes to suit your team’s needs. I appreciated the flexibility it offered, allowing me to create workflows that aligned with our unique requirements. It’s a great way to optimize operations and ensure smooth collaboration.
Customer Satisfaction Surveys
Hiver's Customer Satisfaction Surveys provide valuable feedback on your team’s performance. I found it insightful to gather customer opinions and identify areas for improvement. You can send surveys directly from Gmail, making it easy to collect and analyze feedback for continuous enhancement.
Multi-Channel Support
Hiver's Multi-Channel Support allows you to manage customer queries from various channels in one place. I loved how it centralized communication, making it easier to provide consistent support. You can handle emails, chats, and social media interactions seamlessly, ensuring a unified customer experience.
Who Is Hiver Best For?
Hiver is perfect for small to medium-sized businesses seeking to streamline their customer support operations. With features like email assignment, tracking, and collaboration, it enhances team productivity and ensures efficient customer service without the need for complex software.
- Ideal for Gmail-centric teams.
Hiver is perfect for teams that rely heavily on Gmail for communication. It transforms Gmail into a collaborative helpdesk, allowing teams to manage customer emails efficiently. This makes it ideal for businesses that want to enhance their email management without switching platforms.
- Great for small to medium businesses.
Hiver is designed for small to medium-sized businesses looking to improve their customer support operations. Its intuitive interface and seamless integration with Gmail make it easy for teams to collaborate and manage customer emails effectively, ensuring a smooth workflow.
- Perfect for teams needing simple solutions.
Hiver offers a straightforward solution for teams that need to manage customer emails without the complexity of traditional helpdesk software. Its user-friendly interface and efficient email management features make it ideal for teams seeking simplicity and effectiveness.
Frequently Asked Questions
What pricing plans does Hiver offer?
Is there a free trial available for Hiver?
Can I upgrade or downgrade my Hiver plan?
Are there any discounts available for Hiver?
Does Hiver charge per user or per team?
What payment methods does Hiver accept?
Is there a setup fee for Hiver?
How does Hiver's pricing compare to competitors?
Can I cancel my Hiver subscription at any time?
Does Hiver offer any training or support for new users?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
