Front vs Hiver (2024 Comparison)
Front offers a comprehensive email management solution with advanced collaboration tools and a wide range of integrations. Its robust reporting features provide valuable insights, making it ideal for larger teams.
- Comprehensive collaboration tools
- Wide range of integrations
- Advanced reporting features
- Steep learning curve
- May be overkill for small teams
Free plan?
YesStarting price
$19 per month per user
Hiver transforms Gmail into a powerful helpdesk with seamless integration and a user-friendly interface. Its responsive customer support ensures a smooth experience, making it perfect for small to medium-sized teams.
- Seamless Gmail integration
- User-friendly interface
- Responsive customer support
- Limited integration options
- Basic reporting features
Free plan?
YesStarting price
$19 per month per userWhat is Front?
Front is a collaborative email platform designed to streamline communication and enhance team productivity. It centralizes emails, messages, and apps into a single platform, allowing teams to manage customer interactions efficiently. With Front, you can assign emails to team members, set reminders, and collaborate on responses in real-time. This tool is particularly beneficial for customer support teams, as it helps reduce response times and improve customer satisfaction. By integrating with various apps, Front ensures that all necessary information is at your fingertips, making daily tasks more manageable and organized.
What is Hiver?
Hiver is a Gmail-based customer service solution that transforms your inbox into a powerful helpdesk. It allows teams to manage customer support emails directly from Gmail, without the need for external helpdesk software. Hiver offers features like email assignment, tracking, and collaboration, making it easier for teams to provide timely and efficient customer service. By using Hiver, businesses can streamline their support processes, improve team collaboration, and enhance customer satisfaction. It's an ideal solution for teams looking to manage customer interactions seamlessly within their existing email platform.
Pros and Cons of Front vs Hiver
Pros & Cons of Front
- Front offers a wide range of collaboration tools that enable teams to work together seamlessly on customer interactions. Its real-time chat and comment features make it easy to discuss emails and share insights, enhancing team productivity.
- Front provides a vast array of integration options, allowing teams to connect with various apps and streamline their workflows. This versatility makes it an ideal choice for teams using multiple platforms.
- Front's reporting and analytics features offer valuable insights into team performance and communication. Its customizable reports allow teams to track key metrics and make data-driven decisions, improving overall efficiency.
- Front's extensive features and integrations may require some time to fully explore and understand. This learning curve can be challenging for new users, but the benefits of mastering the tool are significant.
- Front's comprehensive features may be more than what small teams need, potentially leading to underutilization. For smaller teams, a simpler tool like Hiver might be more appropriate.
Pros & Cons of Hiver
- Hiver's integration with Gmail is seamless, allowing teams to manage customer interactions directly from their inbox. This eliminates the need for additional software and simplifies the support process.
- Hiver's interface is designed for simplicity and ease of use, making it easy for teams to navigate and manage customer interactions. Its intuitive design ensures a smooth user experience.
- Hiver's customer support is known for its responsiveness and helpfulness, ensuring users can get assistance when needed. This level of support is particularly valuable for teams new to the tool.
- Hiver's focus on Gmail integration means it may not offer as many integration options as other tools. This limitation could be a drawback for teams using multiple platforms.
- Hiver's reporting features are basic compared to other tools, which may limit the insights teams can gain from their data. For more advanced reporting capabilities, a tool like Front may be more suitable.
Front vs Hiver: At A Glance
Value to Price
Front offers a robust set of features that justify its pricing, making it a valuable investment for teams looking to enhance their communication and collaboration. Its ability to integrate with various apps and streamline workflows adds to its value. Hiver, on the other hand, provides a cost-effective solution for teams already using Gmail, offering essential helpdesk features without the need for additional software. If you're looking for a comprehensive solution with a good return on investment, Front might be the better choice.
Ease of Use
Hiver shines in ease of use, especially for teams familiar with Gmail. Its seamless integration with Gmail means there's little to no learning curve, allowing teams to get started quickly. Front, while user-friendly, may require some time to fully explore its features and integrations. If you prioritize a tool that's easy to adopt and use, Hiver is likely the better option.
Functionality
Front excels in functionality, offering a wide range of features that cater to various team needs, from email management to real-time collaboration. Its ability to handle complex workflows makes it a versatile tool for larger teams. Hiver, while functional, focuses primarily on email management within Gmail, which may limit its use for teams with more diverse needs. If you need a tool with extensive functionality, Front is the way to go.
Scalability
Front is designed to scale with your business, offering features that support growing teams and increasing communication needs. Its ability to integrate with numerous apps ensures it can adapt to changing requirements. Hiver, while scalable, is more suited for small to medium-sized teams due to its focus on Gmail integration. If scalability is a priority, Front offers more flexibility and growth potential.
Integrations
Front offers a wide range of integrations, allowing teams to connect with various apps and streamline their workflows. This makes it a versatile tool for teams using multiple platforms. Hiver, while offering some integrations, is primarily focused on enhancing Gmail's capabilities, which may limit its integration options. If you need a tool with extensive integration capabilities, Front is the better choice.
Customer Support
Both Front and Hiver offer reliable customer support, ensuring users can get assistance when needed. Hiver's support is particularly praised for its responsiveness and helpfulness, making it a strong contender in this category. Front also provides excellent support, with resources and assistance available to help users maximize the tool's potential. If customer support is a deciding factor, Hiver may have a slight edge.
Security
Front and Hiver both prioritize security, offering features to protect user data and ensure safe communication. Front's security measures are robust, with encryption and compliance with industry standards. Hiver also provides strong security features, particularly for Gmail users, ensuring data protection within the email platform. If security is a top concern, both tools offer reliable options, but Front's comprehensive approach may be more reassuring.
Overall Rating
Front and Hiver both offer valuable solutions for team communication and customer support. Front's comprehensive features and scalability make it a strong choice for larger teams with diverse needs. Hiver's ease of use and seamless Gmail integration make it ideal for smaller teams looking for a straightforward helpdesk solution. Ultimately, the best choice depends on your team's specific requirements and priorities.
Front vs Hiver: A Detailed Breakdown of Key Features
Email Assignment
Front excels in email assignment, allowing teams to easily delegate tasks and ensure accountability. Its intuitive interface makes it simple to assign emails to specific team members, track progress, and collaborate on responses. Hiver also offers email assignment features, but its focus on Gmail integration means it may not be as robust as Front's offering. If you need a tool with advanced email assignment capabilities, Front is the better choice.
Collaboration Tools
Front provides a comprehensive suite of collaboration tools, enabling teams to work together seamlessly on customer interactions. Its real-time chat and comment features make it easy to discuss emails and share insights. Hiver offers basic collaboration tools within Gmail, but may not provide the same level of functionality as Front. If collaboration is a priority, Front's tools are more advanced and versatile.
Integration Options
Front offers a wide range of integration options, allowing teams to connect with various apps and streamline their workflows. This makes it a versatile tool for teams using multiple platforms. Hiver, while offering some integrations, is primarily focused on enhancing Gmail's capabilities, which may limit its integration options. If you need a tool with extensive integration capabilities, Front is the better choice.
User Interface
Hiver's user interface is designed for simplicity and ease of use, making it easy for teams to navigate and manage customer interactions within Gmail. Front's interface is also user-friendly, but may require some time to fully explore its features and integrations. If you prioritize a tool that's easy to adopt and use, Hiver is likely the better option.
Reporting and Analytics
Front offers robust reporting and analytics features, providing teams with valuable insights into their communication and performance. Its customizable reports allow teams to track key metrics and make data-driven decisions. Hiver also offers reporting features, but may not provide the same level of detail and customization as Front. If you need advanced reporting capabilities, Front is the better choice.
Mobile Access
Both Front and Hiver offer mobile access, allowing teams to manage customer interactions on the go. Front's mobile app is well-designed and offers a range of features for managing emails and collaborating with team members. Hiver's mobile access is also reliable, but may be more limited in terms of functionality. If mobile access is important, Front's app offers more features and flexibility.
Pricing Comparison of Front and Hiver
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Front and Hiver. This comparison will highlight the best option for managing your team's communication and customer support needs.
Front Pricing Plans
- Shared inboxes for email, chat, and more to enhance teamwork.
- Basic ticketing system to track, organize, and resolve requests.
- Analytics to report on performance, CSAT, and SLAs.
- Up to 10 rule limits for automation and workflow.
- Up to 20 rule limits for enhanced automation and workflow.
- AI assistance for faster reply time with AI Summarize & AI Compose.
- Omnichannel communications including email, chat, WhatsApp, and SMS.
- Up to 5,000 published articles in the knowledge base.
- Up to 200 rule limits for comprehensive automation and workflow.
- Advanced team controls with SSO/SCIM and custom roles.
- Up to 10,000 published articles in the knowledge base.
- Company-wide analytics for deeper insights.
- Dedicated account team for personalized support and success.
- Advanced Success Services for tailored onboarding and solution design.
- Participation in pre-release and beta features for early access.
- Executive sponsorship for strategic alignment and support.
Hiver Pricing Plans
- Organize and track emails as tasks with visibility into workload.
- Support customers on their preferred channel like WhatsApp.
- Empower customers to self-serve with a centralized library.
- Collaborate as a team with notes, @mentions, and permalinks.
- Build rule-based automation with triggers and conditions.
- Auto-assign emails in a round-robin fashion among team.
- Ensure contracts and goals are met with defined resolution times.
- Add custom data points to conversations for reporting.
- Customize reports to meet business reporting needs.
- Enhance workflow by integrating with thousands of apps.
- Access advanced analytics for team performance.
- Use Zapier to automate daily tasks with favorite apps.
- Measure and boost customer satisfaction with CSAT surveys.
- Set business hours to track SLAs during operating hours.
- Leverage AI capabilities for email template suggestions.
- Access advanced analytics with custom dashboards.
- Create and assign tailored roles with specific permissions.
- Ensure confidentiality and security of healthcare information.
- Simplify access management with single sign-on functionality.
- Get a customer success manager for maximizing platform value.
Our Rating Methodology
We thoroughly evaluate each customer service tool, focusing on key aspects like functionality, ease of use, and scalability. By analyzing user feedback and testing features, we ensure our recommendations align with your needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your team.
Front or Hiver: Which One Matches Your Business Needs?
Choose Front If You Need ...
- Comprehensive email management solution
If you need a comprehensive email management solution with advanced collaboration tools and a wide range of integrations, Front is the ideal choice. Its robust reporting features provide valuable insights, making it perfect for larger teams.
- Advanced collaboration tools
If your team requires advanced collaboration tools to work together seamlessly on customer interactions, Front is the better option. Its real-time chat and comment features enhance team productivity and communication.
Choose Hiver If You Need ...
- Seamless Gmail integration
If you are looking for a seamless Gmail integration to manage customer interactions directly from your inbox, Hiver is the perfect choice. Its user-friendly interface and responsive customer support make it ideal for small to medium-sized teams.
- User-friendly interface
If you prioritize a user-friendly interface that makes it easy to navigate and manage customer interactions, Hiver is the better option. Its intuitive design ensures a smooth user experience, especially for teams familiar with Gmail.
Frequently Asked Questions
How does Front's collaboration tools compare to Hiver's?
Which tool offers better integration options, Front or Hiver?
Is Hiver's user interface easier to use than Front's?
Which tool provides more advanced reporting features, Front or Hiver?
How does the security of Front compare to Hiver?
Which tool is better for small teams, Front or Hiver?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
