Folk CRM vs Salesforce (2025 Comparison)
Folk CRM offers a user-friendly interface and affordable pricing, making it an excellent choice for small to medium-sized businesses looking to manage their customer relationships efficiently.
- User-friendly interface
- Affordable pricing
- Basic automation features
- Limited advanced features
- Fewer integrations
- Basic reporting tools
Free plan?
YesStarting price
$20 per month per user
Salesforce provides comprehensive features and advanced automation, making it a top choice for larger enterprises seeking a powerful and versatile CRM solution.
- Comprehensive features
- Advanced automation
- Extensive integrations
- Higher cost
- Steep learning curve
- Complex setup
Free plan?
NoStarting price
$25 per month per userWhat is Folk CRM?
Folk CRM is a versatile customer relationship management tool designed to streamline communication and enhance collaboration. It offers a user-friendly interface that allows businesses to manage contacts, track interactions, and automate workflows efficiently. With its intuitive design, Folk CRM helps users stay organized and focused on building strong customer relationships. Whether you're a small business owner or part of a larger team, Folk CRM provides the tools you need to manage your customer interactions effectively, making your daily tasks more manageable and productive.
What is Salesforce?
Salesforce is a leading customer relationship management (CRM) platform that empowers businesses to connect with their customers in a whole new way. It offers a comprehensive suite of tools for sales, service, marketing, and more, enabling companies to streamline their operations and enhance customer engagement. With Salesforce, you can automate tasks, gain insights through analytics, and personalize customer interactions, making it an invaluable asset for businesses looking to grow and succeed in today's competitive market.
Pros and Cons of Folk CRM vs Salesforce
Pros & Cons of Folk CRM
- Folk CRM's interface is designed with simplicity in mind, making it easy for users to navigate and manage their contacts efficiently. This user-friendly approach ensures that even those with limited technical skills can make the most of the CRM.
- Folk CRM offers competitive pricing plans that provide excellent value for small to medium-sized businesses. Its affordability makes it an attractive option for those looking to manage their customer relationships without breaking the bank.
- Folk CRM includes essential automation features that help streamline workflows and save time. While not as advanced as some competitors, these features are sufficient for small teams looking to improve efficiency.
- Folk CRM may lack some of the advanced features found in more comprehensive CRM solutions. This limitation can be a drawback for businesses with complex needs that require more robust functionality.
- While Folk CRM offers essential integrations, it may not match the extensive options available with other CRM platforms. This limitation can be a concern for businesses that rely heavily on third-party applications.
Pros & Cons of Salesforce
- Salesforce offers a wide range of features that cater to various business needs, from sales automation to customer service. Its comprehensive suite of tools makes it an invaluable asset for businesses looking to grow and succeed.
- Salesforce's powerful automation tools allow businesses to create complex workflows and automate repetitive tasks. This advanced automation capability is ideal for larger enterprises with complex requirements.
- Salesforce provides a vast array of integrations with third-party applications, allowing businesses to customize their CRM experience. This extensive integration capability makes Salesforce a versatile and adaptable solution.
- Salesforce's pricing plans can be higher compared to other CRM solutions, which may be a concern for small businesses with limited budgets. However, the comprehensive features and capabilities justify the cost for larger enterprises.
- Salesforce's extensive features and capabilities can result in a steeper learning curve for new users. This complexity may require additional training and support to fully leverage the platform's potential.
Folk CRM vs Salesforce: At A Glance
Value to Price
Folk CRM offers a competitive pricing structure that provides excellent value for small to medium-sized businesses. Its features are robust enough to meet most needs without breaking the bank. Salesforce, on the other hand, is priced higher but offers a more comprehensive suite of tools, making it ideal for larger enterprises with complex requirements. If you're looking for a cost-effective solution with essential features, Folk CRM is a great choice.
Ease of Use
Folk CRM is known for its intuitive interface, making it easy for users to navigate and manage their contacts efficiently. Salesforce, while powerful, can be more complex and may require a steeper learning curve. If you prefer a straightforward and user-friendly CRM, Folk CRM is the way to go.
Functionality
Salesforce excels in functionality, offering a wide range of features that cater to various business needs, from sales automation to customer service. Folk CRM provides essential functionalities that are sufficient for smaller teams but may lack some advanced features found in Salesforce. If you need a CRM with extensive capabilities, Salesforce is the better option.
Scalability
Salesforce is renowned for its scalability, making it suitable for businesses of all sizes, from startups to large enterprises. Folk CRM is more suited for small to medium-sized businesses and may require additional tools as your business grows. If scalability is a priority, Salesforce is the preferred choice.
Integrations
Salesforce offers a vast array of integrations with third-party applications, allowing businesses to customize their CRM experience. Folk CRM provides essential integrations but may not match the extensive options available with Salesforce. If you rely heavily on integrations, Salesforce is the better option.
Customer Support
Both Folk CRM and Salesforce offer reliable customer support, but Salesforce provides more comprehensive support options, including dedicated account managers for larger clients. Folk CRM offers responsive support for its users, making it a solid choice for smaller teams. If you require extensive support, Salesforce is the better option.
Security
Salesforce is known for its robust security measures, ensuring data protection and compliance with industry standards. Folk CRM also offers strong security features, but Salesforce's reputation in this area is unmatched. If security is a top concern, Salesforce is the preferred choice.
Overall Rating
Salesforce receives a higher overall rating due to its comprehensive features, scalability, and security. Folk CRM is a strong contender for smaller businesses seeking an affordable and user-friendly CRM solution. If you're looking for a powerful and versatile CRM, Salesforce is the top choice.
Folk CRM vs Salesforce: A Detailed Breakdown of Key Features
Contact Management
Folk CRM offers a straightforward contact management system that allows you to easily organize and track your interactions with customers. It's perfect for small teams who need a simple yet effective way to manage their contacts. Salesforce, on the other hand, provides a more advanced contact management system with features like lead scoring and segmentation, making it ideal for larger businesses with complex needs. If you require a robust contact management solution, Salesforce is the better choice.
Workflow Automation
With Folk CRM, you can automate basic workflows to streamline your processes and save time. It's a great option for small businesses looking to improve efficiency without overwhelming complexity. Salesforce takes workflow automation to the next level with its powerful automation tools, allowing you to create complex workflows and automate repetitive tasks. If you need advanced automation capabilities, Salesforce is the way to go.
Reporting and Analytics
Folk CRM provides essential reporting and analytics features that help you gain insights into your customer interactions. It's suitable for small teams who need basic analytics to make informed decisions. Salesforce offers a comprehensive suite of reporting and analytics tools, allowing you to create custom reports and dashboards for in-depth analysis. If you require advanced analytics, Salesforce is the preferred choice.
Mobile Access
Both Folk CRM and Salesforce offer mobile access, allowing you to manage your contacts and tasks on the go. Folk CRM's mobile app is user-friendly and perfect for small teams who need basic mobile functionality. Salesforce's mobile app provides more advanced features, making it ideal for larger businesses with complex mobile needs. If you need a powerful mobile CRM, Salesforce is the better option.
Customization
Folk CRM offers basic customization options, allowing you to tailor the CRM to your specific needs. It's a great choice for small businesses looking for a simple and customizable solution. Salesforce provides extensive customization capabilities, enabling you to create custom fields, workflows, and more. If you require a highly customizable CRM, Salesforce is the top choice.
Email Integration
Folk CRM offers seamless email integration, allowing you to manage your emails and contacts in one place. It's perfect for small teams who need a simple email integration solution. Salesforce provides more advanced email integration features, including email tracking and automation, making it ideal for larger businesses with complex email needs. If you require advanced email integration, Salesforce is the better option.
Pricing Comparison of Folk CRM and Salesforce
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Folk CRM and Salesforce. This comparison will highlight the best option for managing your customer relationships.
Folk CRM Pricing Plans
- Send up to 2,000 emails per member each month.
- Access to 500 enrichments per month for data insights.
- Sync one email account per member for seamless communication.
- Utilize 2,000 magic fields per month for data customization.
- Send up to 5,000 emails per member each month.
- Access to 1,000 enrichments per month for enhanced data.
- Sync up to five email accounts per member for flexibility.
- Utilize 5,000 magic fields per month for advanced data use.
- Customizable email limits per member for flexibility.
- Custom enrichments per month for personalized data insights.
- Custom email domains for brand consistency.
- Custom magic fields per month for unique data management.
Salesforce Pricing Plans
- Access sales data from anywhere on any device seamlessly.
- Customize and automate sales processes to enhance productivity.
- Collaborate across your company with ease and efficiency.
- Create and track quotes and orders effectively.
- Enhanced sales engagement and conversation intelligence tools.
- Access to premier success plan for expert guidance.
- Integrate sales data with any application seamlessly.
- Boost seller productivity with AI-driven insights.
- Automate workflows and approvals to streamline operations.
- Access conversation intelligence for improved communication.
- Flexible CRM with web API for custom integrations.
- Boost revenue with integrated sales and data management.
- Premier success plan and full sandbox for testing.
- Comprehensive sales engagement and conversation intelligence.
- Developer support for custom solutions and integrations.
- Intelligent automation to enhance sales processes.
- Performance management and sales programs for team efficiency.
- Team collaboration with Slack for seamless communication.
- Connect and unify all data with Data Cloud.
- Revenue intelligence for actionable sales insights.
Our Rating Methodology
We thoroughly evaluate each CRM tool, focusing on key aspects like functionality, ease of use, and scalability. By analyzing user feedback and conducting in-depth testing, we ensure our recommendations align with your needs. Each factor is weighted to provide a reliable final rating, helping you make informed decisions.
Folk CRM or Salesforce: Which One Matches Your Business Needs?
Choose Folk CRM If You Need ...
- User-friendly interface
If you are a small business owner looking for a CRM with a user-friendly interface and affordable pricing, Folk CRM is an excellent choice. Its simplicity and cost-effectiveness make it ideal for managing customer relationships efficiently.
- Affordable pricing
If you are a startup or small business with a limited budget, Folk CRM offers affordable pricing plans that provide excellent value. Its competitive pricing makes it an attractive option for managing customer relationships without breaking the bank.
Choose Salesforce If You Need ...
- Comprehensive features
If you are a large enterprise seeking a CRM with comprehensive features and advanced automation, Salesforce is the top choice. Its extensive capabilities make it ideal for businesses with complex needs and requirements.
- Advanced automation
If you need a CRM with advanced automation capabilities to streamline workflows and automate repetitive tasks, Salesforce is the preferred option. Its powerful automation tools make it ideal for larger enterprises with complex requirements.
Frequently Asked Questions
What are the key differences between Folk CRM and Salesforce?
Which CRM is better for small businesses, Folk CRM or Salesforce?
Is Salesforce worth the higher cost compared to Folk CRM?
How do the integrations of Folk CRM and Salesforce compare?
Which CRM offers better customer support, Folk CRM or Salesforce?
How do the security features of Folk CRM and Salesforce compare?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
