ClickDesk vs Userlike (2025 Comparison)
ClickDesk offers a user-friendly interface with comprehensive social media integration and reliable customer support, making it a great choice for businesses seeking effective communication solutions.
- Easy to use interface
- Comprehensive social media integration
- Reliable customer support
- Limited chatbot functionality
- Basic CRM integration
Free plan?
YesStarting price
$9.99 per month
Userlike provides advanced chatbot features and extensive CRM integration, making it ideal for businesses looking to enhance customer interactions and streamline data management.
- Advanced chatbot features
- Extensive CRM integration
- Detailed analytics
- Higher price point
- Limited video chat features
Free plan?
YesStarting price
€90 per monthWhat is ClickDesk?
ClickDesk is a versatile live chat and helpdesk software that enhances customer engagement by providing real-time support. It integrates seamlessly with various platforms, allowing businesses to manage customer interactions efficiently. With features like video chat, voice chat, and social media integration, ClickDesk helps businesses offer personalized support, improving customer satisfaction and loyalty.
What is Userlike?
Userlike is a customer messaging software that empowers businesses to connect with their customers through live chat and messaging apps. It offers a user-friendly interface and robust features like chatbots, analytics, and integrations with popular CRM systems. Userlike helps businesses streamline communication, enhance customer experience, and boost sales by providing timely and effective support.
Pros and Cons of ClickDesk vs Userlike
Pros & Cons of ClickDesk
- ClickDesk offers extensive social media integration, allowing businesses to connect with customers across various platforms seamlessly. This feature enhances customer engagement and broadens communication channels.
- ClickDesk provides dependable customer support through multiple channels, ensuring users receive timely assistance. This support is crucial for businesses that rely on consistent and effective communication.
- ClickDesk's chatbot features are basic compared to competitors, which may not meet the needs of businesses seeking advanced automation. This limitation could hinder efficiency in handling customer inquiries.
- ClickDesk offers basic CRM integration, which might not suffice for businesses requiring comprehensive customer data management. This limitation could affect the overall efficiency of customer relationship management.
Pros & Cons of Userlike
- Userlike excels in chatbot functionality, offering advanced options for automating customer interactions. This feature enhances efficiency and allows businesses to handle inquiries more effectively.
- Userlike provides extensive CRM integration, enabling businesses to streamline customer data management. This feature is ideal for companies that require advanced CRM capabilities.
- Userlike's advanced features come at a higher price, which may not be suitable for businesses with limited budgets. This cost could be a barrier for smaller companies.
- Userlike offers basic video chat features, which may not meet the needs of businesses that prioritize face-to-face interactions. This limitation could affect customer engagement.
ClickDesk vs Userlike: At A Glance
Value to Price
ClickDesk offers a competitive pricing structure with a wide range of features, making it a cost-effective solution for businesses looking to enhance customer support. Userlike, on the other hand, provides slightly more advanced features, justifying its higher price point. If you are looking for a budget-friendly option with essential features, ClickDesk is a great choice.
Ease of Use
Both ClickDesk and Userlike are designed with user-friendliness in mind. ClickDesk offers a straightforward interface that is easy to navigate, while Userlike provides a more intuitive experience with its modern design. If you prioritize ease of use, Userlike might be the better option for you.
Functionality
ClickDesk provides a robust set of features, including live chat, video chat, and social media integration. Userlike offers similar functionalities but with more advanced options like chatbots and CRM integrations. If you need more advanced functionalities, Userlike is the better choice.
Scalability
ClickDesk is suitable for small to medium-sized businesses, offering scalability to a certain extent. Userlike, however, is designed to support larger enterprises with its scalable infrastructure. If you anticipate significant growth, Userlike is the more scalable option.
Integrations
ClickDesk integrates with various platforms, including CRM and social media tools, providing flexibility for businesses. Userlike offers a broader range of integrations, making it more versatile. If you require extensive integrations, Userlike is the better choice.
Customer Support
ClickDesk offers reliable customer support through various channels, ensuring users receive timely assistance. Userlike also provides excellent support, with additional resources like tutorials and guides. If you value comprehensive support, Userlike is the superior option.
Security
Both ClickDesk and Userlike prioritize security, offering features like data encryption and secure connections. Userlike, however, provides more advanced security measures, making it a safer choice for businesses handling sensitive information.
Overall Rating
Overall, both ClickDesk and Userlike are excellent tools for customer support. ClickDesk is ideal for businesses seeking a cost-effective solution with essential features, while Userlike offers more advanced functionalities and integrations, making it suitable for larger enterprises.
ClickDesk vs Userlike: A Detailed Breakdown of Key Features
Live Chat
ClickDesk offers a robust live chat feature that allows businesses to engage with customers in real-time. Userlike takes it a step further with more advanced customization options and a user-friendly interface. If you need a more customizable live chat experience, Userlike is the better choice.
Video Chat
ClickDesk provides a seamless video chat experience, enabling face-to-face interactions with customers. Userlike also offers video chat, but with slightly fewer features. If video chat is a priority, ClickDesk might be the better option for you.
Social Media Integration
Both ClickDesk and Userlike offer social media integration, allowing businesses to connect with customers on various platforms. ClickDesk provides a more comprehensive integration, making it ideal for businesses with a strong social media presence.
Chatbots
Userlike excels in chatbot functionality, offering advanced options for automating customer interactions. ClickDesk provides basic chatbot features, but if you require more sophisticated automation, Userlike is the superior choice.
CRM Integration
Userlike offers extensive CRM integration, allowing businesses to streamline customer data management. ClickDesk provides basic CRM integration, but if you need more advanced CRM capabilities, Userlike is the better option.
Analytics
Both ClickDesk and Userlike offer analytics features to help businesses track performance and customer interactions. Userlike provides more detailed analytics, making it ideal for businesses that require in-depth insights.
Pricing Comparison of ClickDesk and Userlike
We’ve compiled the pricing tables and highlighted the key features of both ClickDesk and Userlike to aid in your decision-making process. Let’s explore what each platform has to offer.
ClickDesk Pricing Plans
- Allows 30 chats per month, suitable for low volume.
- Handles up to 25 tickets, perfect for basic support.
- Includes audio calling for enhanced communication.
- Localization of chat widget for global reach.
- Widget customization for brand consistency.
- Chat transfer and groups for efficient team collaboration.
- 99.5% uptime ensuring reliable service.
- SSL security for safe data transmission.
- CRM integration and API for seamless data management.
- Video chat for face-to-face interactions.
- Post chat survey for feedback collection.
- Reports and history for performance tracking.
- White label option for brand personalization.
- Unlimited domains for extensive reach.
- Widget custom CSS for advanced customization.
- Analytics for data-driven decision making.
Userlike Pricing Plans
- Messenger customization to match your brand.
- File sharing capabilities for seamless communication.
- Feedback options to gather customer insights.
- Basic chat setup for easy integration.
- Live translation for multilingual support.
- Video calls and screen sharing for enhanced interaction.
- Basic API access for integration flexibility.
- WhatsApp Campaigns for targeted marketing.
- Chatbot API for automated customer interactions.
- AI Automation Hub for streamlined processes.
- Enhanced WhatsApp Campaigns for broader reach.
- Multi-channel communication for comprehensive support.
- Advanced routing for efficient customer service.
- Organizations feature for structured management.
- Dedicated account manager for personalized support.
- Comprehensive enterprise solution for all needs.
Our Rating Methodology
We thoroughly test each customer messaging software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
ClickDesk or Userlike: Which One Matches Your Business Needs?
Choose ClickDesk If You Need ...
- User-friendly interface
If you are a business looking for a **user-friendly interface** with comprehensive social media integration, ClickDesk is an excellent choice. Its intuitive design makes it easy for users to navigate and manage customer interactions effectively.
- Cost-effective solution
If you are a small to medium-sized business seeking a **cost-effective solution** with essential features, ClickDesk offers a competitive pricing structure that provides great value for money without compromising on functionality.
Choose Userlike If You Need ...
- Advanced chatbot features
If you require **advanced chatbot features** to automate customer interactions, Userlike is the superior choice. Its sophisticated chatbot capabilities enhance efficiency and allow businesses to handle inquiries more effectively.
- Extensive CRM integration
If you need **extensive CRM integration** to streamline customer data management, Userlike offers comprehensive integration options that enable businesses to manage customer relationships more efficiently.
Frequently Asked Questions
Which tool offers better live chat features?
Is ClickDesk suitable for large enterprises?
Does Userlike offer video chat functionality?
Which tool provides better CRM integration?
Are there any limitations to ClickDesk's chatbot features?
Which tool is more cost-effective?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
