ClickDesk vs Pure Chat (2024 Comparison)
ClickDesk offers a comprehensive communication solution with live, voice, and video chat. Its robust security and excellent support make it ideal for businesses seeking a versatile tool.
- Comprehensive communication tool
- Robust security features
- Excellent customer support
- Slight learning curve
- Higher cost for advanced features
Free plan?
YesStarting price
$9.99 per month
Pure Chat provides an affordable and user-friendly live chat solution. Its intuitive interface and reliable support make it perfect for small to medium-sized businesses.
- User-friendly interface
- Affordable pricing
- Reliable customer support
- Limited communication channels
- Fewer integrations available
Free plan?
YesStarting price
$49 per monthWhat is ClickDesk?
ClickDesk is a versatile live chat and helpdesk software that empowers businesses to engage with their customers in real-time. It offers a seamless integration of live chat, voice chat, and video chat, making it a comprehensive communication tool. With ClickDesk, you can provide instant support, resolve customer queries, and enhance customer satisfaction. Its user-friendly interface and robust features make it an ideal choice for businesses looking to improve their customer service and boost sales.
What is Pure Chat?
Pure Chat is a user-friendly live chat software designed to help businesses connect with their website visitors effortlessly. It offers a simple and intuitive interface, making it easy for businesses to engage with customers in real-time. Pure Chat provides features like chat transcripts, visitor tracking, and customizable chat widgets, enabling businesses to enhance their customer support and increase conversions. It's an excellent choice for small to medium-sized businesses looking for an affordable and effective live chat solution.
Pros and Cons of ClickDesk vs Pure Chat
Pros & Cons of ClickDesk
- ClickDesk offers a wide range of communication channels, including live chat, voice chat, and video chat, making it a versatile tool for businesses looking to enhance their customer support.
- ClickDesk prioritizes security, offering advanced security features to protect customer data and ensure secure communication, making it a reliable choice for businesses handling sensitive information.
- ClickDesk's customer support team is known for their responsiveness and expertise, providing businesses with the assistance they need to make the most of the software.
- ClickDesk's extensive feature set may require some time to learn and master, but the benefits of its comprehensive communication tools make it worth the effort.
- While ClickDesk offers a wide range of features, some advanced features may come at a higher cost, making it important for businesses to evaluate their needs and budget.
Pros & Cons of Pure Chat
- Pure Chat's intuitive interface makes it easy for businesses to get started quickly, providing a seamless experience for both users and customers.
- Pure Chat offers competitive pricing, making it an attractive option for small to medium-sized businesses looking for an affordable live chat solution.
- Pure Chat provides reliable customer support, ensuring businesses have the assistance they need to effectively use the software and enhance their customer interactions.
- Pure Chat focuses primarily on live chat, lacking additional communication channels like voice and video chat, which may limit its versatility for some businesses.
- While Pure Chat offers some integrations, its selection is more limited compared to other tools, which may be a consideration for businesses looking for seamless integration with existing systems.
ClickDesk vs Pure Chat: At A Glance
ClickDesk vs Pure Chat: A Detailed Breakdown of Key Features
Live Chat
ClickDesk offers a robust live chat feature that allows businesses to engage with their customers in real-time. Its integration with voice and video chat makes it a comprehensive communication tool. Pure Chat also provides a reliable live chat feature, but it lacks the additional communication channels that ClickDesk offers. If you're looking for a versatile live chat solution, ClickDesk is the better choice.
Voice Chat
ClickDesk's voice chat feature is a standout, allowing businesses to communicate with customers through voice calls directly from the chat interface. Pure Chat does not offer voice chat, making ClickDesk the superior choice for businesses seeking a multi-channel communication tool.
Video Chat
ClickDesk's video chat feature enables businesses to engage with customers through video calls, providing a personal touch to customer interactions. Pure Chat lacks this feature, making ClickDesk the better option for businesses looking to enhance their customer support with video communication.
Chat Transcripts
Both ClickDesk and Pure Chat offer chat transcripts, allowing businesses to keep a record of customer interactions. ClickDesk's transcripts are easy to access and manage, providing valuable insights into customer interactions. Pure Chat also offers this feature, but ClickDesk's superior management tools make it the preferred choice.
Visitor Tracking
ClickDesk's visitor tracking feature provides businesses with valuable insights into customer behavior, allowing them to tailor their interactions accordingly. Pure Chat also offers visitor tracking, but ClickDesk's advanced tracking capabilities make it the better choice for businesses seeking detailed customer insights.
Customizable Widgets
Both ClickDesk and Pure Chat offer customizable chat widgets, allowing businesses to tailor the chat interface to match their brand. ClickDesk's widgets are highly customizable, providing businesses with more flexibility in design. Pure Chat also offers customization options, but ClickDesk's superior flexibility makes it the better choice for businesses looking to create a unique chat experience.
Pricing Comparison of ClickDesk and Pure Chat
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of ClickDesk and Pure Chat. This comparison will highlight the best option for enhancing your customer support.
ClickDesk Pricing Plans
- Allows 30 chats per month, suitable for low volume.
- Handles up to 25 tickets, perfect for basic support.
- Includes audio calling for enhanced communication.
- Localization of chat widget for global reach.
- Widget customization for brand consistency.
- Chat transfer and groups for efficient team collaboration.
- 99.5% uptime ensuring reliable service.
- SSL security for safe data transmission.
- CRM integration and API for seamless data management.
- Video chat for face-to-face interactions.
- Post chat survey for feedback collection.
- Reports and history for performance tracking.
- White label option for brand personalization.
- Unlimited domains for extensive reach.
- Widget custom CSS for advanced customization.
- Analytics for data-driven decision making.
Pure Chat Pricing Plans
- Includes 4 users/operators for managing chats.
- Receive up to 100 SMS notifications monthly.
- Canned responses for quick and efficient replies.
- File transfer capability for sharing documents.
- Includes 10 users/operators for managing chats.
- Receive up to 1,000 SMS notifications monthly.
- Advanced widget customization for branding.
- Unlimited chat history transcripts for records.
Our Rating Methodology
We thoroughly test each live chat software, evaluating key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
ClickDesk or Pure Chat: Which One Matches Your Business Needs?
Choose ClickDesk If You Need ...
- Comprehensive communication tool
If you are a business looking for a comprehensive communication tool that integrates live chat, voice chat, and video chat, ClickDesk is the ideal choice. Its extensive feature set provides a versatile solution for enhancing customer support.
- Robust security features
If your business handles sensitive customer data and requires robust security features, ClickDesk is the better option. Its advanced security measures ensure secure communication and data protection, making it a reliable choice for businesses with stringent security requirements.
Choose Pure Chat If You Need ...
- User-friendly interface
If you are a small to medium-sized business looking for a user-friendly live chat solution, Pure Chat is the perfect choice. Its intuitive interface makes it easy to get started quickly, providing a seamless experience for both users and customers.
- Affordable pricing
If your business is looking for an affordable live chat solution, Pure Chat offers competitive pricing that makes it an attractive option. Its cost-effective plans provide excellent value for small to medium-sized businesses seeking an effective live chat tool.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
