ClickDesk vs LiveAgent (2024 Comparison)
ClickDesk offers an affordable and user-friendly solution for businesses looking to enhance customer support. With easy setup and good integration options, it's ideal for small businesses.
- Easy to set up and use
- Affordable pricing plans
- Good integration options
- Limited advanced features
- Basic ticketing system
- Less robust call center
Free plan?
YesStarting price
$9.99 per month
LiveAgent provides a comprehensive suite of features for exceptional customer support. With advanced ticketing and excellent support, it's perfect for larger enterprises.
- Comprehensive feature set
- Excellent customer support
- Advanced ticketing system
- Higher learning curve
- More expensive
- Complex setup process
Free plan?
YesStarting price
$15 per month per userWhat is ClickDesk?
ClickDesk is a versatile live chat and helpdesk software that empowers businesses to engage with their customers in real-time. It offers a seamless integration of live chat, voice chat, and video chat, making it easier for businesses to provide instant support. With ClickDesk, you can manage customer queries efficiently, ensuring a smooth customer experience. The software also includes social media integration, allowing you to connect with customers on various platforms. Whether you're a small business or a large enterprise, ClickDesk helps you enhance customer satisfaction and boost sales by providing timely assistance.
What is LiveAgent?
LiveAgent is a comprehensive helpdesk and customer support software designed to streamline communication and improve customer service. It offers a wide range of features, including ticketing, live chat, call center, and social media integration, all in one platform. LiveAgent helps businesses manage customer interactions efficiently, ensuring no query goes unanswered. With its robust reporting and analytics, you can track performance and make data-driven decisions. Whether you're a startup or a large corporation, LiveAgent provides the tools you need to deliver exceptional customer support and build lasting relationships.
Pros and Cons of ClickDesk vs LiveAgent
Pros & Cons of ClickDesk
- ClickDesk offers competitive pricing plans that are budget-friendly, making it an excellent choice for small businesses and startups looking to provide customer support without breaking the bank.
- The intuitive interface of ClickDesk ensures that even beginners can set up and start using the software quickly, without the need for extensive training or technical expertise.
- ClickDesk provides a decent range of integration options, allowing businesses to connect with other tools and platforms seamlessly, enhancing overall productivity and efficiency.
- While ClickDesk offers essential features, it lacks some of the advanced functionalities found in other tools, which may limit its effectiveness for larger enterprises with complex needs.
- The ticketing system in ClickDesk is quite basic, lacking some of the advanced features like automated routing and SLA management, which are crucial for handling high volumes of customer queries.
Pros & Cons of LiveAgent
- LiveAgent offers a wide range of features, including ticketing, live chat, and call center capabilities, making it a one-stop solution for all customer support needs.
- LiveAgent is renowned for its exceptional customer support, providing timely and effective assistance to ensure that users can make the most of the software's capabilities.
- The ticketing system in LiveAgent is highly advanced, with features like automated routing and SLA management, making it ideal for businesses with high volumes of customer queries.
- Due to its comprehensive feature set, LiveAgent may have a steeper learning curve, requiring users to invest time in training to fully leverage its capabilities.
- LiveAgent's extensive features come at a higher price point, which may not be suitable for small businesses or startups with limited budgets.
ClickDesk vs LiveAgent: At A Glance
ClickDesk vs LiveAgent: A Detailed Breakdown of Key Features
Live Chat
Live Chat is a crucial feature for real-time customer interaction. ClickDesk offers a user-friendly live chat interface that is easy to set up and use. However, LiveAgent provides a more advanced live chat system with additional features like chat routing and canned responses. If you need a straightforward live chat solution, ClickDesk is sufficient, but for more advanced capabilities, LiveAgent is the better choice.
Voice Chat
Voice Chat allows for direct communication with customers. ClickDesk offers a reliable voice chat feature, but LiveAgent enhances this with better call quality and additional functionalities like call recording. If voice communication is a priority, LiveAgent's superior voice chat capabilities make it the preferred option.
Video Chat
Video Chat is essential for face-to-face interactions. ClickDesk provides a basic video chat feature, while LiveAgent offers a more robust solution with higher video quality and additional features like screen sharing. For businesses that rely on video communication, LiveAgent is the better choice.
Social Media Integration
Social Media Integration connects your support system with social platforms. ClickDesk offers basic integration with popular social media channels, but LiveAgent excels with a wider range of integrations and more advanced features. If social media is a key part of your strategy, LiveAgent's superior integration capabilities make it the better option.
Ticketing System
The Ticketing System is vital for managing customer queries. ClickDesk offers a simple ticketing system, but LiveAgent provides a more comprehensive solution with features like automated ticket routing and SLA management. For businesses with high ticket volumes, LiveAgent's advanced ticketing system is the better choice.
Call Center
The Call Center feature is crucial for handling customer calls. ClickDesk offers basic call center capabilities, while LiveAgent provides a more advanced solution with features like call queuing and IVR. If your business relies heavily on phone support, LiveAgent's superior call center features make it the better choice.
Pricing Comparison of ClickDesk and LiveAgent
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of ClickDesk and LiveAgent. This comparison will highlight the best option for enhancing your customer support experience.
ClickDesk Pricing Plans
- Allows 30 chats per month, suitable for low volume.
- Handles up to 25 tickets, perfect for basic support.
- Includes audio calling for enhanced communication.
- Localization of chat widget for global reach.
- Widget customization for brand consistency.
- Chat transfer and groups for efficient team collaboration.
- 99.5% uptime ensuring reliable service.
- SSL security for safe data transmission.
- CRM integration and API for seamless data management.
- Video chat for face-to-face interactions.
- Post chat survey for feedback collection.
- Reports and history for performance tracking.
- White label option for brand personalization.
- Unlimited domains for extensive reach.
- Widget custom CSS for advanced customization.
- Analytics for data-driven decision making.
LiveAgent Pricing Plans
- Includes live chat for real-time customer interaction and support.
- Access to a knowledge base for self-service and information sharing.
- Customer portal for easy access to support and resources.
- Automation rules to streamline repetitive tasks and improve efficiency.
- Time rules and reports for better management and insights.
- Proactive chat invitations to engage customers effectively.
- Agent ratings to monitor and improve service quality.
- AI Answer Assistant for automated responses and support.
- Time tracking and audit log for detailed activity monitoring.
- Integration with social media platforms like Facebook and Instagram.
- WhatsApp support for direct customer communication.
- Comprehensive service levels (SLA) for guaranteed service quality.
- Priority support for faster issue resolution and assistance.
- Assisted channels integration for seamless communication.
- Branding free for a customized and professional appearance.
- Scheduled release management for planned updates and improvements.
Our Rating Methodology
We thoroughly evaluate each customer support tool, focusing on key aspects like functionality, ease of use, and customer support. By analyzing user reviews and conducting hands-on testing, we ensure our recommendations are reliable. Each factor is weighted by importance to provide an accurate final rating, helping you make informed decisions.
ClickDesk or LiveAgent: Which One Matches Your Business Needs?
Choose ClickDesk If You Need ...
- Budget-friendly customer support solution
If you are a small business or startup looking for an affordable customer support solution, ClickDesk offers competitive pricing plans that won't break the bank while providing essential features.
- Easy setup and use
If you need a tool that is easy to set up and use, ClickDesk's intuitive interface ensures that even beginners can get started quickly without extensive training or technical expertise.
Choose LiveAgent If You Need ...
- Comprehensive support features
If you require a comprehensive suite of customer support features, LiveAgent provides a wide range of tools, including ticketing, live chat, and call center capabilities, making it a one-stop solution.
- Exceptional customer support
If you prioritize excellent customer support, LiveAgent is renowned for its exceptional service, providing timely and effective assistance to ensure that users can make the most of the software.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
