ClickDesk vs JivoChat (2024 Comparison)
ClickDesk offers a versatile live chat solution with a wide range of integrations and reliable customer support. It's an excellent choice for businesses looking to enhance customer engagement and streamline communication.
- Easy to use interface.
- Wide range of integrations.
- Reliable customer support.
- Limited chatbot functionality.
- Basic video chat features.
Free plan?
YesStarting price
$9.99 per month
JivoChat provides a comprehensive live chat solution with advanced chatbot capabilities and CRM integration. It's ideal for businesses seeking to automate customer interactions and improve overall support efficiency.
- Advanced chatbot capabilities.
- Comprehensive CRM integration.
- High-quality video chat.
- Higher price point.
- Limited free plan features.
Free plan?
YesStarting price
$19 per month per userWhat is ClickDesk?
ClickDesk is a versatile live chat and helpdesk software that enhances customer engagement by providing real-time communication solutions. It integrates seamlessly with various platforms, allowing businesses to manage customer interactions efficiently. With features like video chat, voice chat, and social media integration, ClickDesk helps businesses offer personalized support, improving customer satisfaction and loyalty.
What is JivoChat?
JivoChat is a comprehensive live chat software designed to streamline customer communication across multiple channels. It offers features like chatbots, CRM integration, and mobile support, enabling businesses to provide prompt and efficient customer service. JivoChat helps businesses enhance their customer experience by offering real-time support, leading to increased customer satisfaction and retention.
Pros and Cons of ClickDesk vs JivoChat
Pros & Cons of ClickDesk
- ClickDesk offers a wide range of integrations, allowing businesses to connect with various platforms and tools. This flexibility makes it easy to manage customer interactions and streamline workflows, enhancing overall efficiency.
- ClickDesk provides reliable customer support, ensuring that businesses can get the help they need when they need it. This support is available through various channels, making it easy to resolve issues quickly and efficiently.
- ClickDesk's chatbot functionality is limited compared to other solutions, making it less suitable for businesses looking to automate complex customer interactions. This limitation may require additional resources for manual support.
- ClickDesk's video chat features are basic, lacking some of the advanced capabilities offered by other solutions. This limitation may impact businesses that rely heavily on video communication for customer support.
Pros & Cons of JivoChat
- JivoChat offers advanced chatbot capabilities, allowing businesses to automate complex customer interactions with AI-powered chatbots. This feature enhances customer support efficiency and reduces the need for manual intervention.
- JivoChat provides comprehensive CRM integration options, making it easy for businesses to manage customer relationships effectively. This integration streamlines workflows and enhances overall customer management processes.
- JivoChat's higher price point may be a barrier for small businesses or those with limited budgets. However, the extensive feature set and advanced capabilities justify the cost for businesses that can afford it.
- JivoChat's free plan offers limited features, making it less suitable for businesses looking for a comprehensive solution without a financial commitment. Upgrading to a paid plan is necessary to access the full range of features.
ClickDesk vs JivoChat: At A Glance
Value to Price
Value to Price is a crucial dimension that evaluates the cost-effectiveness of the software. ClickDesk offers a competitive pricing structure with a range of features, making it a good choice for businesses looking for a budget-friendly option. JivoChat, on the other hand, provides a slightly higher value with its extensive feature set, justifying its price point. If you are looking for a more feature-rich solution, JivoChat might be the better option.
Ease of Use
Ease of Use measures how user-friendly the software is. ClickDesk offers a straightforward interface that is easy to navigate, making it suitable for users with varying technical skills. JivoChat excels in this dimension with its intuitive design and user-friendly features, making it an excellent choice for businesses that prioritize ease of use. If you value simplicity and ease of use, JivoChat is the better option.
Functionality
Functionality assesses the range of features and capabilities offered by the software. ClickDesk provides a solid set of features, including live chat, video chat, and social media integration. JivoChat offers a more comprehensive feature set, including chatbots and CRM integration, making it a better choice for businesses looking for advanced functionality. If you need a more feature-rich solution, JivoChat is the way to go.
Scalability
Scalability evaluates the software's ability to grow with your business. ClickDesk offers scalable solutions that can accommodate growing businesses, but JivoChat provides more robust scalability options, making it ideal for larger enterprises. If you anticipate significant growth, JivoChat is the better choice for scalability.
Integrations
Integrations measure the software's ability to connect with other tools and platforms. ClickDesk offers a wide range of integrations, making it a versatile choice for businesses with diverse needs. JivoChat, however, provides even more integration options, making it a better choice for businesses that rely heavily on third-party tools. If integrations are a priority, JivoChat is the superior option.
Customer Support
Customer Support evaluates the quality and availability of support services. ClickDesk offers reliable customer support, but JivoChat provides more comprehensive support options, including 24/7 availability and multilingual support. If you require extensive customer support, JivoChat is the better choice.
Security
Security assesses the software's ability to protect user data and ensure privacy. ClickDesk offers robust security features, but JivoChat provides additional security measures, making it a more secure option. If security is a top priority, JivoChat is the better choice.
Overall Rating
Overall Rating is a comprehensive assessment of the software's performance across all dimensions. ClickDesk offers a solid overall rating, making it a reliable choice for businesses. JivoChat, however, excels in multiple dimensions, resulting in a higher overall rating. If you are looking for a top-performing solution, JivoChat is the better choice.
ClickDesk vs JivoChat: A Detailed Breakdown of Key Features
Live Chat
Live Chat is a core feature that allows businesses to communicate with customers in real-time. ClickDesk offers a reliable live chat solution with customizable chat widgets, making it easy to engage with customers. JivoChat, however, provides a more advanced live chat experience with features like proactive chat invitations and chat history, making it a better choice for businesses looking to enhance customer engagement. If you want a more interactive live chat experience, JivoChat is the superior option.
Video Chat
Video Chat enables face-to-face communication with customers, enhancing the support experience. ClickDesk offers a solid video chat feature that integrates seamlessly with its platform. JivoChat, on the other hand, provides a more robust video chat solution with high-quality video and audio, making it a better choice for businesses that prioritize video communication. If video chat is a key component of your customer support strategy, JivoChat is the better option.
Social Media Integration
Social Media Integration allows businesses to connect with customers on various social platforms. ClickDesk offers a wide range of social media integration options, making it easy to manage customer interactions across channels. JivoChat provides even more integration options, including support for popular platforms like Facebook and Instagram, making it a better choice for businesses with a strong social media presence. If social media is a significant part of your customer engagement strategy, JivoChat is the superior option.
Chatbots
Chatbots automate customer interactions, providing quick and efficient support. ClickDesk offers basic chatbot functionality, allowing businesses to automate simple tasks. JivoChat, however, provides a more advanced chatbot solution with AI capabilities, making it a better choice for businesses looking to enhance their customer support with automation. If you want to leverage AI-powered chatbots, JivoChat is the better option.
CRM Integration
CRM Integration allows businesses to manage customer relationships more effectively. ClickDesk offers CRM integration options that help businesses streamline their customer management processes. JivoChat provides more comprehensive CRM integration options, making it a better choice for businesses that rely heavily on CRM systems. If CRM integration is a priority, JivoChat is the superior option.
Mobile Support
Mobile Support ensures that businesses can provide customer service on the go. ClickDesk offers reliable mobile support with its mobile app, making it easy to manage customer interactions from anywhere. JivoChat provides a more advanced mobile support solution with features like push notifications and mobile chat, making it a better choice for businesses that prioritize mobile customer service. If mobile support is essential for your business, JivoChat is the better option.
Pricing Comparison of ClickDesk and JivoChat
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of ClickDesk and JivoChat. This comparison will highlight the best option for enhancing your customer communication.
ClickDesk Pricing Plans
- Allows 30 chats per month, suitable for low volume.
- Handles up to 25 tickets, perfect for basic support.
- Includes audio calling for enhanced communication.
- Localization of chat widget for global reach.
- Widget customization for brand consistency.
- Chat transfer and groups for efficient team collaboration.
- 99.5% uptime ensuring reliable service.
- SSL security for safe data transmission.
- CRM integration and API for seamless data management.
- Video chat for face-to-face interactions.
- Post chat survey for feedback collection.
- Reports and history for performance tracking.
- White label option for brand personalization.
- Unlimited domains for extensive reach.
- Widget custom CSS for advanced customization.
- Analytics for data-driven decision making.
JivoChat Pricing Plans
- Integrations with social media and messenger channels like Viber and Telegram.
- Unlimited chats and websites for extensive reach.
- Customizable chat widget available in 25 languages.
- Basic stats on chats and agents’ activity for performance tracking.
- Boost sales with professional chat tools and integrations.
- Proactively start targeted chats with smart triggers.
- Advanced stats on chats and agents’ activity for better insights.
- Google Analytics Integration for comprehensive data analysis.
- Distribute chats based on visitors' locations for personalized service.
- Multiple departments for organized communication.
- Module «Telephony Plus» including IVR for enhanced call management.
- Complete visitor info with IP addresses, region, and visit source.
Our Rating Methodology
We thoroughly evaluate each live chat software, focusing on key factors like functionality, ease of use, and integrations. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your requirements.
ClickDesk or JivoChat: Which One Matches Your Business Needs?
Choose ClickDesk If You Need ...
- Easy-to-use live chat solution
If you are a business looking for an easy-to-use live chat solution with a wide range of integrations, ClickDesk is the ideal choice. Its user-friendly interface and reliable customer support make it a great option for businesses of all sizes.
- Budget-friendly option
If you are a small business or startup with a limited budget, ClickDesk offers a budget-friendly option with a solid set of features. Its competitive pricing and value for money make it an attractive choice for cost-conscious businesses.
Choose JivoChat If You Need ...
- Advanced chatbot capabilities
If you are a business looking to automate customer interactions with advanced chatbot capabilities, JivoChat is the superior choice. Its AI-powered chatbots and comprehensive CRM integration make it ideal for businesses seeking to enhance support efficiency.
- Comprehensive CRM integration
If you rely heavily on CRM systems and need a live chat solution with comprehensive CRM integration, JivoChat is the better option. Its seamless integration with popular CRM platforms streamlines customer management processes and enhances overall efficiency.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
