ClickDesk vs Formilla (2024 Comparison)
ClickDesk offers a comprehensive suite of communication features, including video and voice chat, making it a versatile tool for enhancing customer engagement. Its wide range of integrations and excellent customer support make it a top choice.
- Comprehensive communication features
- Wide range of integrations
- Excellent customer support
- Slightly higher learning curve
- Limited AI capabilities
Free plan?
YesStarting price
$9.99 per month
Formilla provides a user-friendly interface and advanced AI chatbots, making it an ideal choice for businesses seeking an affordable and efficient live chat solution. Its intuitive design ensures a seamless customer support experience.
- User-friendly interface
- Advanced AI chatbots
- Affordable pricing
- Lacks video and voice chat
- Fewer integrations
Free plan?
YesStarting price
$13.99 per monthWhat is ClickDesk?
ClickDesk is a versatile live chat and helpdesk software that enhances customer engagement by providing real-time communication solutions. It integrates seamlessly with various platforms, allowing businesses to manage customer interactions efficiently. With features like video chat, voice chat, and social media integration, ClickDesk helps businesses offer personalized support, improving customer satisfaction and loyalty. Its user-friendly interface and robust analytics make it a valuable tool for businesses aiming to enhance their customer service experience.
What is Formilla?
Formilla is a comprehensive live chat software designed to improve customer interaction and support. It offers features like real-time chat, email integration, and AI-powered chatbots, making it easier for businesses to engage with their customers. Formilla's intuitive interface and customizable chat widgets allow businesses to tailor their communication strategies to meet specific needs. By providing instant support and personalized interactions, Formilla helps businesses enhance customer satisfaction and drive growth.
Pros and Cons of ClickDesk vs Formilla
Pros & Cons of ClickDesk
- ClickDesk offers a wide range of communication features, including video and voice chat, making it a versatile tool for businesses looking to enhance customer engagement.
- With its extensive integration options, ClickDesk allows businesses to connect with various platforms seamlessly, enhancing workflow efficiency and customer interaction.
- ClickDesk is known for its responsive and helpful customer support team, ensuring businesses receive the assistance they need promptly.
- Due to its extensive features, ClickDesk may require a bit more time to master, which could be a drawback for businesses seeking a quick setup.
- While ClickDesk offers AI chatbots, its capabilities are not as advanced as some competitors, which may limit automation options for businesses.
Pros & Cons of Formilla
- Formilla's intuitive interface makes it easy for businesses to set up and manage their live chat, making it an ideal choice for those new to such tools.
- Formilla excels with its AI-powered chatbots, providing automated responses to common queries, enhancing customer support efficiency.
- Formilla offers competitive pricing, making it an attractive option for businesses looking for a cost-effective live chat solution.
- Formilla does not offer video or voice chat features, which may be a limitation for businesses seeking comprehensive communication options.
- Compared to some competitors, Formilla offers fewer integration options, which may limit its versatility for businesses with diverse platform needs.
ClickDesk vs Formilla: At A Glance
ClickDesk vs Formilla: A Detailed Breakdown of Key Features
Real-time Chat
ClickDesk offers a seamless real-time chat experience, allowing businesses to engage with customers instantly. Its integration with various platforms enhances communication efficiency. Formilla also provides real-time chat, but ClickDesk's additional features like video and voice chat make it a more comprehensive solution. If you're looking for a tool that offers more than just text chat, ClickDesk is the better choice.
Video Chat
ClickDesk stands out with its video chat feature, enabling face-to-face interactions with customers. This feature is particularly beneficial for businesses that require personalized support. Formilla lacks this capability, making ClickDesk the preferred option for businesses that value visual communication.
Voice Chat
ClickDesk's voice chat feature allows businesses to offer a more personal touch to customer interactions. This feature is not available in Formilla, giving ClickDesk an edge for businesses that prioritize voice communication. If voice chat is essential for your business, ClickDesk is the clear winner.
AI Chatbots
Formilla excels with its AI-powered chatbots, providing automated responses to common queries. ClickDesk also offers AI chatbots, but Formilla's advanced AI capabilities make it a better choice for businesses looking to automate customer support. If AI chatbots are a priority, Formilla is the superior option.
Social Media Integration
ClickDesk offers robust social media integration, allowing businesses to manage customer interactions across multiple platforms. Formilla also provides social media integration, but ClickDesk's extensive options make it a more versatile choice. If social media engagement is crucial for your business, ClickDesk is the better option.
Customizable Widgets
Formilla shines with its customizable chat widgets, allowing businesses to tailor their chat interface to match their brand. ClickDesk also offers customization options, but Formilla's flexibility makes it the preferred choice for businesses looking to create a unique chat experience. If customization is a priority, Formilla is the better option.
Pricing Comparison of ClickDesk and Formilla
We’ve compiled the pricing tables and highlighted the key features of both ClickDesk and Formilla to aid in your decision-making process. Let’s explore what each platform has to offer.
ClickDesk Pricing Plans
- Allows 30 chats per month, suitable for low volume.
- Handles up to 25 tickets, perfect for basic support.
- Includes audio calling for enhanced communication.
- Localization of chat widget for global reach.
- Widget customization for brand consistency.
- Chat transfer and groups for efficient team collaboration.
- 99.5% uptime ensuring reliable service.
- SSL security for safe data transmission.
- CRM integration and API for seamless data management.
- Video chat for face-to-face interactions.
- Post chat survey for feedback collection.
- Reports and history for performance tracking.
- White label option for brand personalization.
- Unlimited domains for extensive reach.
- Widget custom CSS for advanced customization.
- Analytics for data-driven decision making.
Formilla Pricing Plans
- Desktop and mobile apps for easy access and management.
- Custom branding to align with your business identity.
- Custom language support for diverse customer interactions.
- Canned messages for quick and efficient responses.
- Third-party integrations for enhanced functionality.
- Proactive chat to engage customers effectively.
- Unlimited chat history for comprehensive record-keeping.
- Marketing popups to boost customer engagement.
- Real-time visitor monitoring for immediate engagement.
- File sharing capabilities for efficient problem-solving.
- Install on multiple websites for broader reach.
- Formilla branding removal for a professional appearance.
- Advanced marketing popups for targeted campaigns.
- Enhanced real-time visitor monitoring for strategic insights.
- Comprehensive contact management for efficient follow-ups.
- Formilla branding removal for a seamless brand experience.
Our Rating Methodology
We thoroughly evaluate each live chat software, focusing on key aspects like functionality, ease of use, and customer support. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your requirements.
ClickDesk or Formilla: Which One Matches Your Business Needs?
Choose ClickDesk If You Need ...
- Comprehensive communication features
If you need a comprehensive communication tool with video and voice chat, ClickDesk is the ideal choice. Its extensive features make it perfect for businesses looking to enhance customer engagement through multiple communication channels.
- Wide range of integrations
If your business relies on seamless integration with various platforms, ClickDesk is the better option. Its wide range of integrations ensures smooth workflow and efficient customer interaction across different systems.
Choose Formilla If You Need ...
- User-friendly interface
If you are a beginner or small business owner looking for an easy-to-use live chat solution, Formilla is the perfect choice. Its intuitive interface ensures a quick setup and minimal training, making it ideal for those new to live chat software.
- Advanced AI chatbots
If your business requires advanced AI capabilities for automated customer support, Formilla is the superior option. Its AI-powered chatbots provide efficient responses to common queries, enhancing customer support efficiency.
Frequently Asked Questions
Which tool offers better integration options?
Is Formilla suitable for large enterprises?
Does ClickDesk offer AI chatbots?
Which tool is more affordable?
Can I use video chat with Formilla?
Which tool provides better customer support?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
