Aircall vs 3CX (2024 Comparison)
Aircall is a user-friendly call center software with seamless CRM integrations and reliable customer support. It's ideal for businesses seeking an efficient communication solution.
- User-friendly interface for easy navigation.
- Seamless CRM integrations with popular tools.
- Reliable customer support with quick response.
- Limited video conferencing features.
- Scalability options may not suit large enterprises.
Free plan?
NoStarting price
$30 per month per user
3CX offers a comprehensive communication solution with advanced call routing and scalability. It's perfect for businesses looking to enhance their communication capabilities.
- Comprehensive communication solution with video.
- Advanced call routing and management features.
- Highly scalable for businesses of all sizes.
- Learning curve for advanced features.
- Integration options could be more extensive.
Free plan?
YesStarting price
€295 per yearWhat is Aircall?
Aircall is a cloud-based call center software designed to streamline communication for businesses. It offers features like call routing, analytics, and integrations with popular CRM tools, making it ideal for sales and support teams. With Aircall, you can manage calls efficiently, ensuring no customer query goes unanswered. Its user-friendly interface and robust functionality help businesses enhance customer interactions and improve team productivity.
What is 3CX?
3CX is a versatile call center software that provides businesses with a comprehensive communication solution. It supports voice, video, and chat, allowing seamless interaction with customers. 3CX is known for its flexibility and scalability, making it suitable for businesses of all sizes. It integrates with various CRM systems, enhancing customer relationship management. With 3CX, you can ensure efficient communication, improve customer satisfaction, and boost team collaboration.
Pros and Cons of Aircall vs 3CX
Pros & Cons of Aircall
- Aircall's interface is designed with simplicity in mind, making it easy for users to navigate and manage calls efficiently. This user-friendly approach reduces the learning curve and allows teams to get started quickly.
- Aircall offers seamless integrations with popular CRM tools like Salesforce and HubSpot, enabling businesses to manage customer interactions effectively. This connectivity enhances productivity and streamlines workflows.
- Aircall provides reliable customer support with various channels for assistance, ensuring users can get help when needed. Their responsive support team is a valuable resource for businesses.
- Aircall's video conferencing features are basic compared to other tools, which may not meet the needs of businesses requiring advanced video communication capabilities.
- While Aircall is suitable for small to medium-sized businesses, its scalability options may not be sufficient for larger enterprises with more complex needs.
Pros & Cons of 3CX
- 3CX offers a comprehensive communication solution that includes voice, video, and chat support. This versatility makes it an ideal choice for businesses looking to enhance their communication capabilities.
- 3CX provides advanced call routing features, including skill-based routing, which can significantly improve call management and customer service for larger teams.
- 3CX is highly scalable, accommodating businesses of all sizes. Its flexibility allows companies to expand their communication infrastructure as they grow, making it a future-proof solution.
- 3CX's advanced features may require a learning curve for new users, which could be a challenge for teams looking for a quick setup and deployment.
- While 3CX offers integration options, they may not be as extensive as some businesses require, potentially limiting its compatibility with certain tools and systems.
Aircall vs 3CX: At A Glance
Value to Price
Aircall offers a competitive pricing structure with a range of features that provide excellent value for money. Its integration capabilities and user-friendly interface make it a cost-effective choice for businesses. On the other hand, 3CX provides a slightly higher value with its extensive feature set and scalability options, making it ideal for larger enterprises. If you're looking for a solution that offers more features for the price, 3CX might be the better option.
Ease of Use
Aircall is known for its intuitive interface, making it easy for users to navigate and manage calls efficiently. It requires minimal training, which is a plus for teams looking to get started quickly. 3CX, while also user-friendly, offers more advanced features that may require a learning curve. If ease of use is your top priority, Aircall is a great choice for its simplicity and straightforward setup.
Functionality
Aircall provides essential call center functionalities such as call routing, analytics, and CRM integrations. It is designed to enhance team productivity and customer interactions. 3CX, however, offers a broader range of functionalities, including video conferencing and chat support, making it a more comprehensive communication solution. If you need a tool with extensive functionalities, 3CX is the better option.
Scalability
Aircall is suitable for small to medium-sized businesses, offering scalability options as your business grows. It allows you to add users and features as needed. 3CX, on the other hand, is highly scalable and can accommodate businesses of all sizes, making it a preferred choice for larger enterprises. If scalability is a key factor for your business, 3CX is the more flexible option.
Integrations
Aircall excels in integrations, offering seamless connectivity with popular CRM and productivity tools. This makes it easy to incorporate into existing workflows. 3CX also provides integration options, but Aircall's extensive library gives it an edge. If integrations are crucial for your operations, Aircall is the better choice.
Customer Support
Aircall offers reliable customer support with various channels for assistance, ensuring users can get help when needed. 3CX also provides strong support, but Aircall's responsiveness and availability make it a preferred choice for businesses that prioritize customer service. If customer support is a deciding factor, Aircall is the more reliable option.
Security
Aircall ensures data security with robust encryption and compliance with industry standards. It provides peace of mind for businesses handling sensitive information. 3CX also prioritizes security, offering similar protections. Both tools are reliable in this aspect, but if security is your top concern, either option will suffice.
Overall Rating
Aircall and 3CX both offer strong overall performance, with 3CX slightly edging out due to its comprehensive feature set and scalability. Aircall is ideal for businesses seeking a straightforward, user-friendly solution, while 3CX is better suited for those needing a more robust communication platform. Choose based on your specific needs and priorities.
Aircall vs 3CX: A Detailed Breakdown of Key Features
Call Routing
Aircall offers efficient call routing features that ensure calls are directed to the right team members, enhancing customer service. Its intuitive interface makes setting up call flows a breeze. 3CX, however, provides more advanced routing options, including skill-based routing, which can be a game-changer for larger teams. If you need sophisticated call routing capabilities, 3CX is the better choice.
Analytics
Aircall provides comprehensive analytics that help businesses track call performance and identify areas for improvement. Its reports are easy to understand and actionable. 3CX also offers robust analytics, with more detailed insights into call metrics. If in-depth analytics are crucial for your operations, 3CX is the superior option.
CRM Integrations
Aircall excels in CRM integrations, offering seamless connectivity with popular tools like Salesforce and HubSpot. This makes it easy to manage customer interactions. 3CX also supports CRM integrations, but Aircall's extensive library gives it an edge. If CRM integration is a priority, Aircall is the better choice.
Video Conferencing
While Aircall focuses primarily on voice communication, it does offer basic video conferencing features. 3CX, on the other hand, provides a more comprehensive video conferencing solution, with high-quality video and collaboration tools. If video conferencing is a key requirement, 3CX is the better option.
Chat Support
Aircall offers chat support as an additional communication channel, helping businesses engage with customers in real-time. 3CX, however, provides a more integrated chat solution, with features like chatbots and automated responses. If chat support is essential for your business, 3CX is the superior choice.
User Management
Aircall provides user management features that allow businesses to add or remove users easily, making it suitable for growing teams. 3CX offers more advanced user management options, including role-based access control. If you need detailed user management capabilities, 3CX is the better choice.
Pricing Comparison of Aircall and 3CX
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of Aircall and 3CX. This comparison will highlight the best option for your call center needs.
Aircall Pricing Plans
- Unlimited calls within US and Canada for cost-effective communication.
- Essential telephony features including IVR and call recording.
- Send and receive SMS and MMS for versatile messaging.
- Softphone for desktop, Android, and iOS for flexible usage.
- Mandatory call tagging for better call management.
- Advanced analytics and live monitoring for performance insights.
- Queue call back and smart routing for improved customer service.
- Power Dialer and Voicemail Drop for efficient sales operations.
- Custom onboarding for tailored setup experience.
- Access to API developer support for technical assistance.
- Service-level agreement for guaranteed service quality.
- Single sign-on for simplified user access.
3CX Pricing Plans
- Supports live chat, SMS, and MMS communication.
- Includes video conferencing capabilities.
- Offers mobile and desktop applications.
- Provides call queues and ring group features.
- Features call recording for quality assurance.
- Integrates seamlessly with CRM systems.
- Supports hot desking for flexible workspaces.
- Microsoft 365 integration for enhanced productivity.
- MS Teams integration for collaboration.
- Skill-based routing for efficient call handling.
- AI call transcription for detailed records.
- Inbuilt failover for system reliability.
Our Rating Methodology
We thoroughly evaluate each call center software, focusing on key aspects like functionality, scalability, and customer support. By analyzing user reviews and conducting hands-on testing, we ensure our recommendations meet diverse business needs. Each factor is weighted to provide an accurate final rating, helping you choose the best tool for your requirements.
Aircall or 3CX: Which One Matches Your Business Needs?
Choose Aircall If You Need ...
- User-friendly interface
If you are a small to medium-sized business looking for a user-friendly call center solution, Aircall is an excellent choice. Its intuitive interface and seamless CRM integrations make it easy to manage customer interactions efficiently.
- Seamless CRM integrations
If you need seamless CRM integrations with popular tools like Salesforce and HubSpot, Aircall is the better option. Its extensive integration library enhances productivity and streamlines workflows.
Choose 3CX If You Need ...
- Comprehensive communication solution
If you require a comprehensive communication solution with voice, video, and chat support, 3CX is the superior choice. Its versatility makes it ideal for businesses looking to enhance their communication capabilities.
- Advanced call routing
If you need advanced call routing features, including skill-based routing, 3CX is the better option. Its sophisticated routing capabilities can significantly improve call management and customer service for larger teams.
Frequently Asked Questions
Which tool offers better CRM integrations?
Is 3CX suitable for small businesses?
Does Aircall support video conferencing?
Which tool provides better customer support?
How does 3CX handle call routing?
Is Aircall easy to use?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
