3CX vs Ringover (2024 Comparison)
3CX offers a comprehensive call center solution with seamless CRM integration and a user-friendly interface. It's an ideal choice for businesses looking to improve customer service and optimize call handling processes.
- Comprehensive call management features
- Seamless CRM integration
- User-friendly interface
- Limited video conferencing options
- Basic team messaging features
Free plan?
YesStarting price
€295 per year
Ringover provides advanced call routing capabilities and a robust IVR system, making it a versatile tool for modern workplaces. Its superior customer support and additional features make it a popular choice for businesses.
- Advanced call routing capabilities
- Robust IVR system
- Superior customer support
- Higher price point
- Limited CRM integration options
Free plan?
YesStarting price
$21 per month per userWhat is 3CX?
3CX is a comprehensive call center software that streamlines communication for businesses. It offers features like call routing, IVR, and CRM integration, making it a versatile tool for managing customer interactions. With 3CX, you can enhance productivity and customer satisfaction by providing efficient and personalized service. Its user-friendly interface and robust functionality make it an ideal choice for businesses looking to improve their communication processes.
What is Ringover?
Ringover is a cloud-based call center software designed to enhance communication and collaboration within businesses. It offers features like call management, team messaging, and video conferencing, making it a versatile tool for modern workplaces. With Ringover, you can streamline your communication processes, improve team collaboration, and provide excellent customer service. Its intuitive interface and powerful features make it a popular choice for businesses looking to optimize their communication strategies.
Pros and Cons of 3CX vs Ringover
Pros & Cons of 3CX
- 3CX offers a wide range of call management features that allow you to efficiently track and manage incoming and outgoing calls. This feature is particularly useful for businesses looking to improve customer service and optimize call handling processes.
- 3CX provides seamless integration with popular CRM systems, allowing you to manage customer interactions and track call data directly from your CRM platform. This feature is particularly useful for businesses looking to streamline their sales and support processes.
- 3CX is known for its user-friendly interface, making it easy for new users to get started quickly. The setup process is straightforward, and the software is intuitive to navigate, making it an ideal choice for businesses looking for a hassle-free solution.
- 3CX offers basic video conferencing features, which may not be sufficient for businesses looking to host large virtual meetings or webinars. If you need advanced video conferencing capabilities, you may need to consider additional tools.
- 3CX provides basic team messaging features, which may not be sufficient for businesses with remote teams or those looking for advanced collaboration tools. If you need comprehensive team messaging capabilities, you may need to consider additional tools.
Pros & Cons of Ringover
- Ringover offers advanced call routing features that allow you to efficiently manage incoming calls and direct them to the appropriate team members. This feature is particularly useful for businesses with high call volumes, as it helps ensure that calls are handled promptly and efficiently.
- Ringover provides a powerful IVR system, with additional options for customizing voice prompts and managing call flows. This feature is essential for businesses looking to improve customer service and reduce wait times.
- Ringover offers superior customer support, with a dedicated team available to assist with any questions or concerns. This feature is particularly useful for businesses looking for exceptional customer service and support.
- Ringover is priced slightly higher than some of its competitors, which may be a consideration for businesses with limited budgets. However, the additional features and superior customer support may justify the higher price point for some businesses.
- Ringover offers limited CRM integration options, which may be a consideration for businesses looking to streamline their sales and support processes. If you need robust CRM integration capabilities, you may need to consider additional tools.
3CX vs Ringover: At A Glance
Value to Price
3CX offers a competitive pricing structure that provides excellent value for the features it offers. It is particularly beneficial for businesses looking for a cost-effective solution without compromising on quality. Ringover, on the other hand, provides a slightly higher price point but justifies it with additional features and superior customer support. If you are looking for a budget-friendly option, 3CX might be the better choice.
Ease of Use
3CX is known for its user-friendly interface, making it easy for new users to get started quickly. The setup process is straightforward, and the software is intuitive to navigate. Ringover also excels in ease of use, with a modern interface that is both visually appealing and functional. If you prioritize a seamless user experience, Ringover might be the better option.
Functionality
3CX offers a wide range of features, including call routing, IVR, and CRM integration, making it a versatile tool for managing customer interactions. Ringover also provides robust functionality, with additional features like team messaging and video conferencing. If you need a comprehensive solution with advanced features, Ringover might be the better choice.
Scalability
3CX is designed to scale with your business, making it a great choice for growing companies. It can handle a large volume of calls and users without compromising performance. Ringover also offers excellent scalability, with the ability to add new users and features as your business grows. If you anticipate rapid growth, Ringover might be the better option.
Integrations
3CX offers a variety of integrations with popular CRM and business tools, making it easy to connect with your existing systems. Ringover also provides a wide range of integrations, with additional options for team collaboration tools. If you need extensive integration options, Ringover might be the better choice.
Customer Support
3CX provides reliable customer support, with a variety of resources available to help users troubleshoot issues. Ringover offers superior customer support, with a dedicated team available to assist with any questions or concerns. If you value exceptional customer support, Ringover might be the better option.
Security
3CX offers robust security features to protect your data and ensure compliance with industry standards. Ringover also provides strong security measures, with additional options for data encryption and user authentication. If security is a top priority, Ringover might be the better choice.
Overall Rating
3CX is a solid choice for businesses looking for a reliable and cost-effective call center solution. It offers a wide range of features and excellent value for the price. Ringover, on the other hand, provides a more comprehensive solution with additional features and superior customer support. If you need a versatile and feature-rich tool, Ringover might be the better option.
3CX vs Ringover: A Detailed Breakdown of Key Features
Call Routing
3CX offers advanced call routing features that allow you to efficiently manage incoming calls and direct them to the appropriate team members. This feature is particularly useful for businesses with high call volumes, as it helps ensure that calls are handled promptly and efficiently. Ringover also provides robust call routing capabilities, with additional options for customizing call flows and managing call queues. If you need a flexible and customizable call routing solution, Ringover might be the better choice.
IVR
3CX's IVR system allows you to create interactive voice response menus that guide callers to the appropriate department or team member. This feature is essential for businesses looking to improve customer service and reduce wait times. Ringover also offers a powerful IVR system, with additional options for customizing voice prompts and managing call flows. If you need a comprehensive IVR solution, Ringover might be the better choice.
CRM Integration
3CX offers seamless integration with popular CRM systems, allowing you to manage customer interactions and track call data directly from your CRM platform. This feature is particularly useful for businesses looking to streamline their sales and support processes. Ringover also provides CRM integration, with additional options for syncing call data and managing customer interactions. If you need a robust CRM integration solution, Ringover might be the better choice.
Team Messaging
3CX offers team messaging features that allow you to communicate with your team members in real-time, making it easy to collaborate and share information. This feature is particularly useful for businesses with remote teams, as it helps ensure that everyone stays connected and informed. Ringover also provides team messaging capabilities, with additional options for creating group chats and managing team communication. If you need a comprehensive team messaging solution, Ringover might be the better choice.
Video Conferencing
3CX offers video conferencing features that allow you to host virtual meetings and collaborate with your team members in real-time. This feature is particularly useful for businesses with remote teams, as it helps ensure that everyone stays connected and informed. Ringover also provides video conferencing capabilities, with additional options for hosting webinars and managing virtual events. If you need a comprehensive video conferencing solution, Ringover might be the better choice.
Call Management
3CX offers call management features that allow you to track and manage incoming and outgoing calls, making it easy to monitor call performance and identify areas for improvement. This feature is particularly useful for businesses looking to improve customer service and optimize call handling processes. Ringover also provides call management capabilities, with additional options for tracking call metrics and managing call queues. If you need a comprehensive call management solution, Ringover might be the better choice.
Pricing Comparison of 3CX and Ringover
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of 3CX and Ringover. This comparison will highlight the best option for enhancing your call center operations.
3CX Pricing Plans
- Supports live chat, SMS, and MMS communication.
- Includes video conferencing capabilities.
- Offers mobile and desktop applications.
- Provides call queues and ring group features.
- Features call recording for quality assurance.
- Integrates seamlessly with CRM systems.
- Supports hot desking for flexible workspaces.
- Microsoft 365 integration for enhanced productivity.
- MS Teams integration for collaboration.
- Skill-based routing for efficient call handling.
- AI call transcription for detailed records.
- Inbuilt failover for system reliability.
Ringover Pricing Plans
- Local number from 43 countries, enhancing local presence.
- Mobile, web, and desktop applications for versatile access.
- IVR and call forwarding for efficient call management.
- Call logs and recordings for comprehensive call tracking.
- Advanced IVR with smart routing and call queues.
- Two integrations for seamless tool connectivity.
- Advanced analytics for in-depth performance insights.
- Coaching features like double listening and whispering.
- Power Dialer for efficient and automated calling.
- Call scripts to standardize communication.
- Voicemail drop for quick message delivery.
- Local Presence Dialing for enhanced caller recognition.
Our Rating Methodology
We conduct thorough evaluations of call center software, assessing key features like functionality, scalability, and customer support. By analyzing user reviews and real-world insights, we ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you make informed decisions.
3CX or Ringover: Which One Matches Your Business Needs?
Choose 3CX If You Need ...
- Comprehensive call management features
If you need a comprehensive call management solution, 3CX offers a wide range of features that allow you to efficiently track and manage incoming and outgoing calls. This feature is particularly useful for businesses looking to improve customer service and optimize call handling processes.
- Seamless CRM integration
If you need seamless CRM integration, 3CX provides integration with popular CRM systems, allowing you to manage customer interactions and track call data directly from your CRM platform. This feature is particularly useful for businesses looking to streamline their sales and support processes.
Choose Ringover If You Need ...
- Advanced call routing capabilities
If you need advanced call routing capabilities, Ringover offers features that allow you to efficiently manage incoming calls and direct them to the appropriate team members. This feature is particularly useful for businesses with high call volumes, as it helps ensure that calls are handled promptly and efficiently.
- Robust IVR system
If you need a robust IVR system, Ringover provides a powerful IVR system with additional options for customizing voice prompts and managing call flows. This feature is essential for businesses looking to improve customer service and reduce wait times.
Frequently Asked Questions
What are the key features of 3CX?
How does Ringover's pricing compare to 3CX?
Which tool offers better customer support?
Can 3CX integrate with my existing CRM system?
Does Ringover offer video conferencing features?
Which tool is better for small businesses?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
