3CX vs Freshcaller (2025 Comparison)
3CX offers a comprehensive call management solution with seamless CRM integration and cost-effective pricing, making it ideal for businesses seeking a versatile communication tool.
- Comprehensive call management features.
- Seamless CRM integration.
- Cost-effective solution for businesses.
- Interface can be complex.
- Limited advanced analytics features.
Free plan?
YesStarting price
€295 per year
Freshcaller provides a user-friendly interface with advanced call routing and comprehensive analytics, making it a top choice for businesses prioritizing ease of use and insights.
- User-friendly interface.
- Advanced call routing options.
- Comprehensive real-time analytics.
- Higher price point.
- Limited CRM integration options.
Free plan?
YesStarting price
€15 per agent per monthWhat is 3CX?
3CX is a robust call center software that streamlines communication for businesses. It offers features like call routing, IVR, and call recording, making it an ideal choice for enhancing customer service. With 3CX, you can manage calls efficiently, ensuring that your team is always connected and responsive. It integrates seamlessly with CRM systems, providing a comprehensive view of customer interactions. This tool is perfect for businesses looking to improve their communication infrastructure and deliver exceptional customer experiences.
What is Freshcaller?
Freshcaller is a cloud-based call center software designed to simplify customer communication. It offers features like call masking, call recording, and real-time analytics, helping businesses manage their call operations effectively. Freshcaller is particularly beneficial for remote teams, as it allows agents to work from anywhere while maintaining high-quality customer interactions. With its intuitive interface and powerful features, Freshcaller is an excellent choice for businesses seeking a flexible and scalable communication solution.
Pros and Cons of 3CX vs Freshcaller
Pros & Cons of 3CX
- 3CX offers a wide range of call management features, including call routing, IVR, and call recording, making it a versatile solution for businesses of all sizes.
- 3CX integrates seamlessly with various CRM systems, allowing for efficient data sharing and improved customer interactions.
- 3CX provides a cost-effective solution for businesses, offering a wide range of features at a competitive price point.
- The interface of 3CX can be complex for new users, requiring a learning curve to fully utilize its features.
- 3CX offers basic analytics features, but lacks the advanced analytics capabilities found in some other call center solutions.
Pros & Cons of Freshcaller
- Freshcaller offers an intuitive and user-friendly interface, making it easy for teams to navigate and manage call operations.
- Freshcaller provides advanced call routing options, allowing for greater customization and flexibility in managing calls.
- Freshcaller offers comprehensive real-time analytics, providing deep insights into call metrics and agent performance.
- Freshcaller comes at a higher price point compared to some other call center solutions, which may be a consideration for budget-conscious businesses.
- Freshcaller offers limited CRM integration options, which may be a drawback for businesses with complex CRM needs.
3CX vs Freshcaller: At A Glance
Value to Price
3CX offers a competitive pricing structure with a wide range of features, making it a cost-effective solution for businesses. Its value is evident in the robust call management capabilities it provides. Freshcaller, on the other hand, offers slightly more advanced features at a higher price point, which may be justified for businesses seeking more comprehensive solutions. If you are looking for a budget-friendly option with essential features, 3CX might be the better choice.
Ease of Use
3CX is user-friendly, with an intuitive interface that simplifies call management. However, Freshcaller excels in this dimension with its even more straightforward setup and navigation, making it ideal for teams with varying technical expertise. If ease of use is your top priority, Freshcaller is likely the better option.
Functionality
Both 3CX and Freshcaller offer a wide range of functionalities, including call routing, IVR, and analytics. 3CX stands out with its extensive integration capabilities, while Freshcaller offers more advanced analytics features. If you need a tool with superior integration options, 3CX is the way to go.
Scalability
3CX is highly scalable, accommodating businesses of all sizes with ease. Freshcaller also offers excellent scalability, with features that support growing teams and expanding operations. If your business is rapidly growing, Freshcaller might be the better choice due to its advanced scalability features.
Integrations
3CX integrates seamlessly with various CRM systems, enhancing its functionality. Freshcaller also offers robust integration options, but 3CX has a slight edge in terms of the number of integrations available. If integration with existing systems is crucial, 3CX is the better option.
Customer Support
3CX provides reliable customer support, ensuring that users can resolve issues quickly. Freshcaller, however, offers more comprehensive support options, including 24/7 assistance. If exceptional customer support is a priority, Freshcaller is the better choice.
Security
Both 3CX and Freshcaller prioritize security, offering features like encryption and secure data storage. Freshcaller has a slight edge with its more advanced security protocols. If security is a top concern, Freshcaller is the better option.
Overall Rating
Overall, both 3CX and Freshcaller are excellent call center solutions. 3CX is ideal for businesses seeking a cost-effective, feature-rich tool, while Freshcaller is better suited for those prioritizing ease of use and advanced features. Your choice will depend on your specific needs and priorities.
3CX vs Freshcaller: A Detailed Breakdown of Key Features
Call Routing
3CX offers efficient call routing features that ensure calls are directed to the right agents, improving response times and customer satisfaction. Freshcaller, however, takes it a step further with more advanced routing options, allowing for greater customization and flexibility. If you need a tool with superior call routing capabilities, Freshcaller is the better choice.
IVR
Both 3CX and Freshcaller provide robust IVR systems that enhance customer interactions by guiding callers to the appropriate departments. While 3CX offers a reliable IVR solution, Freshcaller stands out with its more intuitive setup and advanced features. If you prioritize a user-friendly IVR system, Freshcaller is the way to go.
Call Recording
Call recording is a crucial feature for many businesses, and both 3CX and Freshcaller deliver in this area. 3CX offers reliable call recording capabilities, but Freshcaller provides more advanced options, such as automatic recording and easy access to recorded calls. If advanced call recording features are important to you, Freshcaller is the better option.
Real-time Analytics
Real-time analytics are essential for monitoring call center performance, and both 3CX and Freshcaller offer this feature. However, Freshcaller excels with its more comprehensive analytics tools, providing deeper insights into call metrics and agent performance. If you need advanced analytics capabilities, Freshcaller is the superior choice.
Call Masking
Call masking is a valuable feature for maintaining privacy during customer interactions. 3CX offers basic call masking options, while Freshcaller provides more advanced features, such as dynamic number masking. If call masking is a priority, Freshcaller is the better choice.
CRM Integration
Both 3CX and Freshcaller offer CRM integration, allowing for seamless data sharing between systems. 3CX has a slight edge with its extensive integration options, making it ideal for businesses with complex CRM needs. If CRM integration is crucial, 3CX is the better option.
Pricing Comparison of 3CX and Freshcaller
We’ve compiled the pricing tables and highlighted the key features of both 3CX and Freshcaller to aid in your decision-making process. Let’s explore what each platform has to offer.
3CX Pricing Plans
- Supports live chat, SMS, and MMS communication.
- Includes video conferencing capabilities.
- Offers mobile and desktop applications.
- Provides call queues and ring group features.
- Features call recording for quality assurance.
- Integrates seamlessly with CRM systems.
- Supports hot desking for flexible workspaces.
- Microsoft 365 integration for enhanced productivity.
- MS Teams integration for collaboration.
- Skill-based routing for efficient call handling.
- AI call transcription for detailed records.
- Inbuilt failover for system reliability.
Freshcaller Pricing Plans
- Buy Toll-free Numbers to enhance customer accessibility.
- Inbound Caller ID for identifying incoming calls.
- Desktop Notifications to stay updated on call activities.
- Call Notes for documenting important call details.
- Number Porting to retain existing phone numbers.
- Basic Call Queues for managing call flow efficiently.
- Voicemail for capturing missed calls.
- Warm Transfer for seamless call handovers.
- Holiday Routing to manage calls during holidays.
- Advanced Call Metrics for detailed performance analysis.
- Call Barging to join ongoing calls for supervision.
- Call Center Agent Statuses for monitoring agent availability.
- Speech Enabled IVR (Phone Trees) FREDDY for advanced call routing.
- Abandoned Call Metrics to track missed opportunities.
- Service Level Monitoring for ensuring quality standards.
- Day Passes to add extra agents temporarily.
Our Rating Methodology
We conduct thorough evaluations of call center software, focusing on key factors like functionality, ease of use, and customer support. By analyzing user reviews and testing each tool, we ensure our recommendations are reliable. Each factor is weighted to provide an accurate final rating, helping you make informed decisions.
3CX or Freshcaller: Which One Matches Your Business Needs?
Choose 3CX If You Need ...
- Cost-effective call management
If you are a business looking for a cost-effective call management solution with comprehensive features, 3CX is the ideal choice. Its competitive pricing and robust call management capabilities make it a great option for businesses of all sizes.
- Seamless CRM integration
If seamless CRM integration is a priority for your business, 3CX is the better choice. Its extensive integration options allow for efficient data sharing and improved customer interactions, making it a valuable tool for businesses with complex CRM needs.
Choose Freshcaller If You Need ...
- User-friendly interface
If you prioritize a user-friendly interface and ease of use, Freshcaller is the superior choice. Its intuitive design and straightforward setup make it easy for teams to navigate and manage call operations, regardless of technical expertise.
- Advanced analytics capabilities
If advanced analytics capabilities are important to your business, Freshcaller is the better option. Its comprehensive real-time analytics provide deep insights into call metrics and agent performance, helping you make data-driven decisions.
Frequently Asked Questions
What are the key differences between 3CX and Freshcaller?
Which tool is better for small businesses?
How do the integration options compare between 3CX and Freshcaller?
Which tool offers better customer support?
How do the security features compare between 3CX and Freshcaller?
Which tool is more scalable?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
