3CX vs CallHippo (2024 Comparison)
3CX offers a comprehensive call center solution with advanced features and robust security measures. Its scalability and extensive feature set make it ideal for businesses looking to enhance their communication processes.
- Comprehensive feature set
- Highly scalable
- Robust security measures
- Requires learning curve
- Higher initial setup time
Free plan?
YesStarting price
€295 per year
CallHippo provides an affordable and user-friendly virtual phone system with excellent customer support. Its ease of use and pricing make it a popular choice for startups and small businesses.
- User-friendly interface
- Affordable pricing
- Excellent customer support
- Limited advanced features
- Less scalable for large businesses
Free plan?
YesStarting price
$18 per month per userWhat is 3CX?
3CX is a robust call center software that streamlines communication for businesses. It offers features like call routing, IVR, and CRM integration, making it a comprehensive solution for managing customer interactions. With 3CX, you can enhance productivity and customer satisfaction by providing seamless communication experiences. Its user-friendly interface and extensive feature set make it an ideal choice for businesses looking to improve their call center operations.
What is CallHippo?
CallHippo is a versatile virtual phone system designed to simplify communication for businesses. It offers features like call forwarding, voicemail, and analytics, enabling companies to manage their calls efficiently. With CallHippo, you can enhance customer interactions and streamline communication processes, making it a valuable tool for businesses of all sizes. Its affordability and ease of use make it a popular choice for startups and small businesses.
Pros and Cons of 3CX vs CallHippo
Pros & Cons of 3CX
- 3CX offers a wide range of features, including call routing, IVR, and CRM integration, making it a versatile tool for managing customer interactions. Its comprehensive feature set ensures that businesses have all the tools they need to enhance communication and productivity.
- 3CX is designed to grow with your business, offering scalability that allows you to expand your call center operations as needed. This makes it an ideal choice for businesses that anticipate growth and need a solution that can keep up with their evolving needs.
- 3CX prioritizes security, offering robust measures to protect your data and ensure that your communication remains secure. This is particularly important for businesses that handle sensitive information and need to ensure that their data is protected at all times.
- While 3CX offers a comprehensive feature set, it may require a learning curve for new users. This can be a drawback for businesses that need a solution that is easy to implement and use without extensive training.
- 3CX may require a higher initial setup time compared to other solutions. This can be a consideration for businesses that need to get up and running quickly and may not have the resources to dedicate to a lengthy setup process.
Pros & Cons of CallHippo
- CallHippo offers a user-friendly interface that makes it easy for businesses to manage their calls and communication processes. This is particularly beneficial for businesses that need a solution that is easy to use and requires minimal training.
- CallHippo offers affordable pricing plans, making it an attractive option for startups and small businesses that need a cost-effective solution for managing their communication needs. Its pricing structure ensures that businesses can access the features they need without breaking the bank.
- CallHippo provides excellent customer support, ensuring that businesses have access to the assistance they need when they encounter issues or have questions. This is particularly important for businesses that rely on their communication systems and need to ensure that any issues are resolved quickly.
- While CallHippo offers a range of features, it may lack some of the advanced features that businesses with more complex needs require. This can be a drawback for businesses that need a solution with more extensive functionality.
- CallHippo may not be as scalable as other solutions, making it less suitable for large businesses that need a solution that can grow with their operations. This can be a consideration for businesses that anticipate significant growth and need a solution that can keep up with their evolving needs.
3CX vs CallHippo: At A Glance
Value to Price
3CX offers excellent value for money with its comprehensive feature set, making it a cost-effective choice for businesses. CallHippo, while slightly more affordable, may not offer the same level of functionality. If you prioritize a balance between cost and features, 3CX is the better option.
Ease of Use
CallHippo shines in ease of use, with a straightforward interface that requires minimal training. 3CX, while user-friendly, may require a bit more time to master. If you need a tool that's easy to pick up and use, CallHippo is the way to go.
Functionality
3CX excels in functionality, offering a wide range of features that cater to various business needs. CallHippo, while functional, may not provide the same depth of features. If you need a tool with extensive functionality, 3CX is the superior choice.
Scalability
3CX is highly scalable, making it suitable for growing businesses. CallHippo, while scalable, may not handle large-scale operations as effectively. If scalability is a priority, 3CX is the better option.
Integrations
Both 3CX and CallHippo offer a range of integrations, but 3CX provides more options for seamless connectivity with other tools. If integrations are crucial for your business, 3CX is the preferred choice.
Customer Support
CallHippo offers excellent customer support, with responsive assistance available. 3CX also provides good support, but CallHippo's service is slightly more accessible. If customer support is a top priority, CallHippo is the better option.
Security
3CX prioritizes security, offering robust measures to protect your data. CallHippo also provides security features, but 3CX's offerings are more comprehensive. If security is a major concern, 3CX is the safer choice.
Overall Rating
3CX scores higher overall due to its comprehensive features and scalability. CallHippo is a strong contender, especially for ease of use and customer support. If you need a well-rounded tool, 3CX is the better option.
3CX vs CallHippo: A Detailed Breakdown of Key Features
Call Routing
3CX offers advanced call routing capabilities, allowing you to efficiently manage incoming calls and direct them to the appropriate departments. CallHippo also provides call routing, but 3CX's features are more comprehensive, making it ideal for businesses with complex call management needs. If you require robust call routing, 3CX is the better choice.
IVR
3CX's IVR system is highly customizable, enabling you to create tailored call flows for your business. CallHippo offers IVR as well, but 3CX's system is more flexible and feature-rich. If you need a powerful IVR solution, 3CX is the superior option.
CRM Integration
3CX seamlessly integrates with various CRM systems, enhancing your customer relationship management efforts. CallHippo also offers CRM integration, but 3CX's options are more extensive. If CRM integration is crucial for your business, 3CX is the preferred choice.
Voicemail
CallHippo excels in voicemail management, offering user-friendly features that make it easy to access and manage messages. 3CX also provides voicemail capabilities, but CallHippo's system is slightly more intuitive. If voicemail is a priority, CallHippo is the better option.
Analytics
3CX provides detailed analytics, allowing you to gain insights into your call center performance. CallHippo also offers analytics, but 3CX's reports are more comprehensive. If you need in-depth analytics, 3CX is the superior choice.
Call Forwarding
CallHippo offers efficient call forwarding features, making it easy to redirect calls to the appropriate team members. 3CX also provides call forwarding, but CallHippo's system is slightly more user-friendly. If call forwarding is important, CallHippo is the better option.
Pricing Comparison of 3CX and CallHippo
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of 3CX and CallHippo. This comparison will highlight the best option for managing your call center needs.
3CX Pricing Plans
- Supports live chat, SMS, and MMS communication.
- Includes video conferencing capabilities.
- Offers mobile and desktop applications.
- Provides call queues and ring group features.
- Features call recording for quality assurance.
- Integrates seamlessly with CRM systems.
- Supports hot desking for flexible workspaces.
- Microsoft 365 integration for enhanced productivity.
- MS Teams integration for collaboration.
- Skill-based routing for efficient call handling.
- AI call transcription for detailed records.
- Inbuilt failover for system reliability.
CallHippo Pricing Plans
- Click to dial feature for easy calling.
- AI Global Connect for seamless integration.
- Teams feature for collaborative work.
- Voicemail and SMS & MMS support.
- 100 SMS text messages included.
- 1 free phone number provided.
- Basic report analytics for performance tracking.
- Voicemail and SMS & MMS support.
- Call recordings for quality assurance.
- AI intelligent reports and analytics.
- After call work feature for efficiency.
- Voicemail and SMS & MMS support.
- Unlimited QA users for comprehensive testing.
- Dedicated account manager for personalized support.
- Custom integrations for tailored solutions.
- Single Sign On (SSO) for secure access.
Our Rating Methodology
We thoroughly evaluate each call center software, assessing key features like functionality, scalability, and security. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
3CX or CallHippo: Which One Matches Your Business Needs?
Choose 3CX If You Need ...
- Comprehensive call center solution
If you need a comprehensive call center solution with advanced features and robust security measures, 3CX is the ideal choice. Its extensive feature set and scalability make it suitable for businesses looking to enhance their communication processes.
- Highly scalable for growth
If you anticipate significant growth and need a solution that can grow with your operations, 3CX is the better option. Its scalability ensures that your call center can expand as your business evolves.
Choose CallHippo If You Need ...
- User-friendly and affordable
If you need a user-friendly and affordable virtual phone system, CallHippo is the way to go. Its ease of use and pricing make it a popular choice for startups and small businesses.
- Excellent customer support
If customer support is a top priority, CallHippo is the better option. Its excellent customer support ensures that you have access to the assistance you need when you encounter issues or have questions.
Frequently Asked Questions
Which tool offers better call routing features?
Is CallHippo more affordable than 3CX?
Which tool is easier to use?
Does 3CX offer better CRM integration?
Which tool provides better security features?
Is CallHippo suitable for large businesses?
Martin Lunendonk
Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.
