3CX

4.5

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3CX Pricing & Plans (2024 Guide)

Q: What are the pricing plans for 3CX?

3CX offers several pricing plans tailored to different business needs. These plans vary based on the number of users and features required. It's best to visit the 3CX website for the most up-to-date pricing information and to choose a plan that fits your business requirements.

Q: Does 3CX offer a free trial?

Yes, 3CX offers a free trial that allows you to explore its features and determine if it meets your business needs. This trial period is a great opportunity to test the platform's capabilities and see how it can enhance your communication processes.

Q: Are there any hidden costs with 3CX?

3CX is transparent about its pricing, and there are no hidden costs. However, it's important to review the plan details to understand what features are included and if any additional services might incur extra charges. Always check the official website for the latest pricing information.

Q: Can I upgrade my 3CX plan later?

Yes, you can upgrade your 3CX plan as your business grows and your communication needs change. The platform is designed to be scalable, allowing you to add more users and features as required. Contact 3CX support for assistance with upgrading your plan.

Q: Is there a discount for annual subscriptions?

3CX often offers discounts for annual subscriptions, providing cost savings compared to monthly billing. It's advisable to check the 3CX website or contact their sales team for current promotions and discounts on annual plans.

Q: What payment methods does 3CX accept?

3CX accepts various payment methods, including credit cards and bank transfers. For specific payment options available in your region, it's best to consult the 3CX website or contact their customer support for detailed information.

Q: Are there any setup fees for 3CX?

3CX does not charge setup fees for its software. However, depending on your specific requirements, there might be costs associated with hardware or third-party services. It's recommended to review the plan details and consult with 3CX for any additional costs.

Q: Does 3CX offer support for its users?

Yes, 3CX provides support for its users through various channels, including online resources, documentation, and customer support teams. Depending on your plan, you may have access to different levels of support. Check the 3CX website for more information on support options.

Q: Can 3CX be integrated with other software?

3CX offers integration capabilities with various CRM systems and other software, enhancing your workflow and communication processes. It's advisable to check the 3CX website for a list of supported integrations and consult with their support team for specific integration requirements.

Q: Is 3CX suitable for small businesses?

3CX is suitable for businesses of all sizes, including small businesses. Its flexible pricing plans and comprehensive features make it an excellent choice for small businesses looking to enhance their communication capabilities without incurring high costs.

Author

Martin Lunendonk

Last Update

Nov 17, 2024

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4.5

Excellent Value For Price

3CX

3CX offers a powerful communication platform with flexible pricing. Its comprehensive features and user-friendly interface make it an excellent choice for businesses looking to enhance collaboration and customer engagement without overspending.

Comprehensive communication features.
Flexible pricing plans available.
User-friendly interface design.
Initial setup can be complex.
Limited third-party integrations.

Free plan?

Yes

Starting price

€295 per year

Try for free

3CX Review

What is 3CX?

3CX is a robust communication platform that offers a comprehensive suite of tools for managing calls, video conferencing, and live chat. Its pricing reflects the value of seamless communication, enhancing team collaboration and customer engagement. With flexible plans, 3CX ensures businesses get the features they need without overpaying.

How Much Does 3CX Cost?

3CX offers a variety of pricing plans to cater to different business needs, from small teams to large enterprises. Below is a detailed breakdown of 3CX’s plans, highlighting their key features for various business requirements.

3CX Pricing Plans

3CX SMB

For Small Businesses

€0

forever

Get Started

3CX SMB includes:

Supports live chat, SMS, and MMS communication.
Includes video conferencing capabilities.
Offers mobile and desktop applications.
Provides call queues and ring group features.

3CX PRO

For Medium Enterprises

€295

per year

Try For Free

Includes 3CX SMB, plus:

Features call recording for quality assurance.
Integrates seamlessly with CRM systems.
Supports hot desking for flexible workspaces.
Microsoft 365 integration for enhanced productivity.

3CX ENT

For Large Enterprises

€370

per year

Try For Free

Includes 3CX PRO, plus:

MS Teams integration for collaboration.
Skill-based routing for efficient call handling.
AI call transcription for detailed records.
Inbuilt failover for system reliability.

3CX Pricing Plans in Detail

3CX SMB

The 3CX SMB plan is perfect for small businesses looking to establish a robust communication system without any cost. It offers essential features like live chat, video conferencing, and mobile apps, making it a comprehensive solution for small teams.

3CX PRO

The 3CX PRO plan enhances your communication capabilities with advanced features like call recording, CRM integration, and Microsoft 365 integration. It's designed for medium enterprises that require a more dedicated and integrated communication system.

3CX ENT

The 3CX ENT plan is tailored for large enterprises needing a comprehensive communication solution. It includes advanced features like AI call transcription, skill-based routing, and MS Teams integration, ensuring efficient and reliable communication across the organization.

Top 3CX Features

Call Management

Imagine having a tool that simplifies your call handling process. With 3CX, you can manage calls efficiently, ensuring that no customer query goes unanswered. I found this feature incredibly beneficial as it allowed me to streamline communication, reducing wait times and improving customer satisfaction. You’ll appreciate how it enhances your team's productivity by automating call distribution and providing detailed call analytics.

Video Conferencing

Video conferencing with 3CX is a game-changer. It offers high-quality video calls that make remote meetings feel personal and engaging. I loved how easy it was to set up and join meetings, which saved me time and hassle. You’ll find this feature invaluable for maintaining strong team connections and conducting professional meetings with clients, no matter where they are.

Live Chat

Engaging with customers in real-time is crucial, and 3CX’s live chat feature makes it effortless. I enjoyed how it allowed me to interact with website visitors instantly, providing them with the information they needed. You’ll find this feature enhances customer service by offering immediate support, leading to higher satisfaction and conversion rates.

Mobile App

Staying connected on the go is essential, and 3CX’s mobile app delivers just that. I found it incredibly convenient to manage calls and messages from my smartphone, ensuring I never missed an important communication. You’ll appreciate the flexibility it offers, allowing you to work from anywhere while maintaining seamless communication with your team and clients.

Call Recording

Recording calls with 3CX is a breeze, providing a valuable resource for training and quality assurance. I found this feature particularly useful for reviewing customer interactions and improving service delivery. You’ll benefit from having a record of important conversations, which can be revisited for clarity and compliance purposes.

CRM Integration

Integrating 3CX with your CRM system enhances your workflow by centralizing customer information. I loved how it streamlined my processes, allowing me to access customer data during calls effortlessly. You’ll find this feature boosts efficiency by reducing data entry and ensuring that your team has all the information they need at their fingertips.

Voicemail to Email

Never miss a voicemail again with 3CX’s voicemail to email feature. I appreciated how it sent voicemails directly to my inbox, making it easy to stay on top of messages. You’ll find this feature enhances your responsiveness, ensuring that you can address customer queries promptly, even when you’re away from your desk.

Web Conferencing

Hosting webinars and online meetings is seamless with 3CX’s web conferencing feature. I found it easy to use, with no need for additional software installations. You’ll enjoy the convenience of conducting professional presentations and training sessions, enhancing your business’s reach and engagement with clients and team members.

Call Queues

Managing high call volumes is stress-free with 3CX’s call queue feature. I found it incredibly effective in organizing incoming calls, reducing wait times, and improving customer satisfaction. You’ll appreciate how it optimizes your call handling process, ensuring that every customer receives timely and efficient service.

Instant Messaging

Communicating with your team in real-time is effortless with 3CX’s instant messaging feature. I loved how it facilitated quick exchanges of information, enhancing collaboration and decision-making. You’ll find this feature invaluable for maintaining a connected and responsive team, no matter where they are located.

Call Reporting

Gaining insights into your call activities is easy with 3CX’s call reporting feature. I found it incredibly useful for analyzing call patterns and identifying areas for improvement. You’ll benefit from having detailed reports that help you make informed decisions, optimize your communication strategy, and enhance overall performance.

SIP Trunking

Reducing communication costs is achievable with 3CX’s SIP trunking feature. I appreciated how it allowed me to connect to multiple phone lines over the internet, saving on traditional telephony expenses. You’ll find this feature beneficial for scaling your communication infrastructure while keeping costs under control.

Who Is 3CX Best For?

3CX is perfect for medium-sized businesses seeking to enhance their communication capabilities. With features like call management, video conferencing, and live chat, it streamlines operations and boosts customer engagement, making it an ideal choice for businesses looking to improve their communication infrastructure.

Ideal for growing companies.
3CX is a great fit for growing companies that need scalable communication solutions. Its robust features, such as call management and video conferencing, support business expansion by enhancing team collaboration and customer interaction.
Perfect for remote teams.
3CX excels for remote teams needing reliable communication tools. Its video conferencing and live chat features ensure seamless collaboration, making it a top choice for businesses with distributed workforces.
Great for customer-centric businesses.
3CX is ideal for businesses focused on customer engagement. Its comprehensive communication tools, including call management and live chat, enhance customer service and satisfaction, making it a valuable asset for customer-centric organizations.

Frequently Asked Questions

What are the pricing plans for 3CX?

Does 3CX offer a free trial?

Are there any hidden costs with 3CX?

Can I upgrade my 3CX plan later?

Is there a discount for annual subscriptions?

What payment methods does 3CX accept?

Are there any setup fees for 3CX?

Does 3CX offer support for its users?

Can 3CX be integrated with other software?

Is 3CX suitable for small businesses?

Author

Martin Lunendonk

Martin Lunendonk is a senior tech writer specializing in website builders, web hosting, and ecommerce platforms. With a background in finance, accounting, and philosophy, he has founded multiple tech startups and worked in medium to large tech companies and investment banking, bringing deep expertise and reliable insights to his software reviews.

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