Zoho Survey Pricing & Plans (2025 Guide)
Zoho Survey offers a user-friendly platform for creating detailed surveys. With its comprehensive reporting and seamless integrations, it’s perfect for businesses seeking valuable insights without the hassle of complex setups.
- User-friendly interface for beginners.
- Comprehensive reporting features available.
- Seamless integration with other tools.
- Flexible customization options provided.
- Limited features in free plan.
- Advanced features can be complex.
Free plan?
YesStarting price
What is Zoho Survey?
How Much Does Zoho Survey Cost?
Zoho Survey offers a variety of pricing plans to cater to different business needs, from basic surveys to advanced data collection. Below is a detailed breakdown of Zoho Survey’s plans, highlighting their key features for various business requirements.
Zoho Survey Pricing Plans
- Access to over 250 survey templates for quick setup.
- Real-time responses to monitor survey results instantly.
- Export surveys and reports as PDFs for easy sharing.
- HTTPS encryption and password protection for security.
- Unlimited questions to gather detailed insights.
- Eventbrite, Slack, Shopify, and Zendesk integrations.
- Offline response collection for areas with no internet.
- Sentiment analysis to categorize feedback emotions.
- Zoho Sheet integration for advanced data analysis.
- SMS distribution for wider reach and engagement.
- Customizable reports with trend analysis and filtering.
- NPS, CSAT, and CES metrics for customer satisfaction.
- Multilingual surveys to reach a global audience.
- Piping logic for personalized survey experiences.
- Tableau and Google Sheets integration for data analysis.
- Custom script conditions for tailored survey actions.
- User management for secure data access and control.
- Department creation for organized data management.
- Single sign-on for simplified user authentication.
- Priority support and personalized training.
Zoho Survey Pricing Plans in Detail
FREE
The FREE plan offers a great starting point for individuals looking to create surveys without any cost. It includes unlimited surveys with up to 3 active surveys at a time, access to over 250 survey templates, and real-time responses. Security features like HTTPS encryption and password protection ensure data safety.
BASIC
The BASIC plan is ideal for small businesses needing more responses and customization. It includes 12000 responses per year, unlimited questions, and integrations with Eventbrite, Slack, Shopify, and Zendesk. Offline response collection and sentiment analysis add further value to this plan.
PLUS
The PLUS plan caters to medium businesses with 3000 responses per month and advanced features like Zoho Sheet integration, SMS distribution, and customizable reports. It also includes NPS, CSAT, and CES metrics for measuring customer satisfaction effectively.
PRO
The PRO plan is designed for large enterprises requiring extensive data collection with 5000 responses per month. It supports multilingual surveys, piping logic, and integrations with Tableau and Google Sheets. Custom script conditions allow for tailored survey actions.
ENTERPRISE
The ENTERPRISE plan is perfect for large enterprises with 7000 responses per month and advanced user management features. It includes department creation, single sign-on, and priority support. Personalized training and onboarding ensure a smooth experience.
Top Zoho Survey Features
Customizable Templates
When I first used Zoho Survey, I was impressed by the range of customizable templates available. You can easily tailor these templates to fit your specific needs, whether you're conducting a customer satisfaction survey or a market research study. This feature saves you time and ensures your surveys are professional and aligned with your brand's identity.
Real-Time Reporting
One of the standout features of Zoho Survey is its real-time reporting. As you gather responses, you can instantly view and analyze the data, allowing you to make quick decisions based on current insights. This feature is particularly beneficial when you need to act swiftly on feedback or trends.
Seamless Integrations
Zoho Survey integrates seamlessly with other tools, which I found incredibly useful. Whether you're using Zoho CRM or other third-party applications, the integration process is smooth and enhances your data management capabilities. This means you can easily sync survey data with your existing systems, streamlining your workflow.
Multilingual Support
I appreciated Zoho Survey's multilingual support, which allows you to create surveys in multiple languages. This feature is invaluable if you're reaching a diverse audience or conducting international research. It ensures that language barriers don't hinder your data collection efforts, making your surveys more inclusive.
Advanced Logic
The advanced logic feature in Zoho Survey is a game-changer. It lets you create dynamic surveys that adapt based on respondents' answers. This means you can ask more relevant questions and gather deeper insights, which I found particularly useful for complex surveys requiring detailed responses.
Mobile-Friendly Design
Zoho Survey's mobile-friendly design ensures that your surveys look great on any device. I found this feature crucial for reaching respondents who prefer using their smartphones or tablets. It enhances the user experience and increases the likelihood of receiving more responses.
Data Security
Data security is a top priority for Zoho Survey, and I felt confident knowing that my data was protected. The platform uses encryption and other security measures to safeguard your information, giving you peace of mind when collecting sensitive data.
Collaboration Tools
Zoho Survey's collaboration tools make it easy to work with team members on survey projects. You can share surveys, gather input, and review results together, which I found helpful for ensuring that everyone is aligned and contributing to the survey's success.
Survey Distribution
Distributing surveys is a breeze with Zoho Survey. You can share surveys via email, social media, or embed them on your website. This flexibility allows you to reach your target audience effectively, and I found it particularly useful for maximizing response rates.
Response Quotas
Setting response quotas in Zoho Survey helps you manage the number of responses you receive. This feature is beneficial when you need to limit responses for specific segments or ensure balanced data collection. I found it useful for maintaining control over survey participation.
Offline Surveys
Zoho Survey's offline survey feature allows you to collect responses without an internet connection. This is perfect for field research or events where connectivity might be an issue. I appreciated the flexibility it offered, ensuring that data collection wasn't hindered by technical limitations.
Survey Analytics
The survey analytics feature in Zoho Survey provides in-depth insights into your data. You can visualize trends, compare responses, and generate reports, which I found invaluable for making data-driven decisions. It transforms raw data into actionable insights, enhancing the overall value of your surveys.
Who Is Zoho Survey Best For?
Zoho Survey is perfect for small to medium-sized businesses seeking to enhance their data collection and analysis capabilities. With features like customizable templates and real-time reporting, it allows businesses to gather insights efficiently and make informed decisions.
- Ideal for small businesses.
Zoho Survey is tailored for small businesses that need a straightforward yet powerful tool for collecting customer feedback. Its user-friendly interface and customizable templates make it easy to create surveys that capture valuable insights without requiring extensive technical knowledge.
- Great for educational institutions.
Educational institutions can benefit from Zoho Survey’s ability to create detailed surveys for student feedback and research purposes. Its robust reporting features help educators analyze data effectively, making it a valuable tool for improving educational outcomes.
- Perfect for market researchers.
Market researchers will find Zoho Survey’s advanced data collection and analysis features ideal for conducting comprehensive market studies. Its seamless integration with other tools allows for efficient data management, making it a top choice for professionals in the field.
Frequently Asked Questions
What are the pricing plans for Zoho Survey?
Does Zoho Survey offer a free trial?
Are there any discounts available for Zoho Survey?
Can I upgrade or downgrade my Zoho Survey plan?
What payment methods does Zoho Survey accept?
Is there a limit to the number of surveys I can create?
How does Zoho Survey handle data security?
Can I customize the look of my surveys?
Does Zoho Survey support multilingual surveys?
What kind of customer support does Zoho Survey offer?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
