Tidio Pricing & Plans (2024 Guide)
Tidio offers a robust platform for enhancing customer interactions with live chat and chatbots. Its user-friendly interface and flexible pricing make it an excellent choice for businesses aiming to improve customer service without breaking the bank.
- User-friendly interface and setup.
- Effective customer engagement tools.
- Flexible and scalable pricing plans.
- Limited features on free plan.
- Advanced features can be costly.
Free plan?
NoStarting price
$29 per monthWhat is Tidio?
How Much Does Tidio Cost?
Tidio offers a variety of pricing plans to cater to different business needs, from startups to established enterprises. Below is a detailed breakdown of Tidio’s plans, highlighting their key features and benefits for various business requirements.
Tidio Pricing Plans
- Basic analytics to track and improve performance.
- Live visitors list to monitor real-time website traffic.
- Operating hours to set availability for customer support.
- Support over live chat for immediate customer assistance.
- Advanced analytics for deeper insights into customer interactions.
- Tidio power features to enhance customer service capabilities.
- No Tidio branding as an add-on for a professional look.
- Permissions to manage team access and roles.
- Dedicated Success Manager for personalized support.
- Custom branding to align with company identity.
- Multisite support for managing multiple websites.
- Open API for seamless integrations with other tools.
- Guaranteed 50% Lyro AI resolution rate for efficient automation.
- Priority Service + Premium Support for top-tier assistance.
- Super admin role for comprehensive control and management.
- Lyro as a managed service for expert AI handling.
Add-ons
per month
per month
Tidio Pricing Plans in Detail
Starter
The Starter plan is designed for small businesses aiming to enhance customer satisfaction through live chat support. It offers 100 handled conversations, basic analytics, and a live visitors list to monitor real-time traffic. With operating hours and live chat support, businesses can efficiently manage customer interactions and improve service quality.
Growth
The Growth plan is ideal for teams of all sizes that prioritize customer service as a competitive advantage. It includes up to 2,000 handled conversations, advanced analytics, and Tidio power features. The plan also offers permissions management and the option to remove Tidio branding, providing a professional and customizable experience.
Plus
The Plus plan caters to businesses requiring better limits, additional integrations, and premium support. It offers a custom quota of handled conversations, a dedicated success manager, and custom branding. With multisite support and an open API, businesses can seamlessly integrate and manage multiple websites with ease.
Premium
The Premium plan is tailored for complex businesses needing comprehensive support and automation. It provides unlimited handled conversations, a guaranteed 50% Lyro AI resolution rate, and priority service. With a super admin role and Lyro as a managed service, businesses can achieve top-tier customer support and efficient AI handling.
Top Tidio Features
Live Chat
Imagine being able to connect with your customers instantly, right when they need you. That's what live chat does for you. I found it incredibly beneficial because it allows real-time communication, which means you can solve customer issues on the spot. This feature not only enhances customer satisfaction but also boosts your team's efficiency. You can handle multiple queries simultaneously, reducing wait times and improving overall service quality. It's like having a direct line to your customers, making them feel valued and heard.
Chatbots
Chatbots are like having an extra pair of hands that work tirelessly for you. They handle repetitive queries, freeing up your time for more complex tasks. I loved how they could provide instant responses, even outside business hours, ensuring customers always get the help they need. This feature is a game-changer for maintaining customer engagement and satisfaction. Plus, you can customize them to reflect your brand's voice, making interactions feel personal and genuine.
Email Integration
Email integration is a lifesaver when it comes to managing customer communications. It allows you to keep all interactions in one place, making it easier to track and respond to customer queries. I found it particularly useful for maintaining a seamless communication flow, as you can switch between chat and email without losing context. This feature ensures that no customer query goes unanswered, enhancing your team's productivity and customer satisfaction.
Visitor Tracking
Visitor tracking gives you insights into your customers' behavior, helping you understand their needs better. I found it fascinating to see which pages they visited and how long they stayed. This information allows you to tailor your interactions and offers, making your customer service more personalized and effective. It's like having a window into your customers' minds, enabling you to anticipate their needs and provide proactive support.
Customizable Widgets
Customizable widgets are a fantastic way to make your customer interactions more engaging. You can tailor them to match your brand's look and feel, creating a cohesive experience for your customers. I enjoyed experimenting with different designs and seeing how they impacted customer engagement. This feature allows you to create a unique and memorable customer experience, setting you apart from the competition.
Automated Responses
Automated responses are a time-saver, especially during peak times. They ensure that customers receive immediate acknowledgment, even if you can't respond right away. I appreciated how they helped manage customer expectations and reduced response times. This feature is essential for maintaining high customer satisfaction levels, as it shows customers that you're attentive and ready to assist them.
Mobile App
The mobile app is a must-have for staying connected with your customers on the go. It allows you to manage customer interactions from anywhere, ensuring you never miss an important query. I found it incredibly convenient, especially when traveling or away from my desk. This feature ensures that your customer service remains consistent and responsive, no matter where you are.
Analytics and Reporting
Analytics and reporting provide valuable insights into your customer service performance. They help you identify trends, measure success, and make data-driven decisions. I found it empowering to have access to detailed reports, as they allowed me to fine-tune my strategies and improve service quality. This feature is crucial for continuous improvement and ensuring your customer service remains top-notch.
Multi-language Support
Multi-language support is a game-changer for businesses with a global customer base. It allows you to communicate with customers in their preferred language, enhancing their experience and satisfaction. I found it particularly useful for breaking down language barriers and building stronger relationships with international customers. This feature ensures that your customer service is inclusive and accessible to everyone.
CRM Integration
CRM integration is a powerful tool for managing customer relationships. It allows you to access customer information and history, providing a comprehensive view of each interaction. I found it invaluable for personalizing customer interactions and building long-term relationships. This feature ensures that your customer service is informed and tailored to each customer's needs, enhancing their overall experience.
Proactive Chat
Proactive chat is a fantastic way to engage with customers before they even reach out. It allows you to initiate conversations based on their behavior, offering assistance when they need it most. I loved how it helped me connect with customers and address their concerns proactively. This feature enhances customer satisfaction and reduces the likelihood of cart abandonment, making it a valuable addition to any customer service strategy.
Team Collaboration
Team collaboration features are essential for ensuring your team works seamlessly together. They allow you to share information, assign tasks, and collaborate on customer queries. I found them incredibly useful for maintaining a cohesive team environment and ensuring everyone is on the same page. This feature enhances your team's efficiency and ensures that customer queries are handled promptly and effectively.
Who Is Tidio Best For?
Tidio is perfect for small to medium-sized businesses seeking to enhance their customer engagement and support. With features like live chat, chatbots, and email integration, it streamlines communication and boosts customer satisfaction, making it an ideal choice for businesses looking to improve their customer service operations.
- Great for small to medium businesses.
Tidio is designed for small to medium businesses that need to enhance their customer service capabilities. Its intuitive interface and powerful features like live chat and chatbots make it easy to engage with customers and provide timely support, ensuring a seamless customer experience.
- Ideal for growing companies.
As your business expands, Tidio grows with you. It offers scalable solutions that adapt to your increasing customer service needs, making it a perfect fit for companies looking to maintain high-quality support as they grow.
- Perfect for budget-conscious teams.
Tidio provides advanced customer service features at a cost-effective price point, making it ideal for teams looking to optimize their customer interactions without overspending. Its flexible pricing plans ensure you get the most value for your investment.
Frequently Asked Questions
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Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
