SurveyMonkey vs QuestionPro (2025 Comparison)
SurveyMonkey offers a user-friendly interface with a wide range of templates and comprehensive analytics, making it an excellent choice for businesses seeking a reliable survey tool.
- Wide range of templates available.
- User-friendly interface for beginners.
- Comprehensive analytics and reporting.
- Limited customer support on free plans.
- Advanced features require higher plans.
Free plan?
YesStarting price
$25 per month per user
QuestionPro provides highly customizable templates and advanced data visualization tools, supported by 24/7 customer service, making it ideal for businesses needing robust survey solutions.
- Highly customizable survey templates.
- Advanced data visualization tools.
- 24/7 customer support available.
- Steeper learning curve for new users.
- Some features can be overwhelming.
Free plan?
YesStarting price
$83 per month per userWhat is SurveyMonkey?
SurveyMonkey is a powerful online survey tool that allows users to create, distribute, and analyze surveys with ease. It offers a wide range of templates and question types, making it suitable for various industries and purposes. Whether you're gathering customer feedback, conducting market research, or evaluating employee satisfaction, SurveyMonkey provides the tools you need to collect valuable insights. Its intuitive interface and robust analytics help users make data-driven decisions, enhancing their daily operations and strategic planning.
What is QuestionPro?
QuestionPro is a comprehensive survey software that empowers users to create, distribute, and analyze surveys efficiently. With its user-friendly interface and advanced features, QuestionPro caters to businesses, researchers, and educators alike. It offers customizable templates, real-time analytics, and seamless integrations, making it a versatile tool for gathering insights. Whether you're conducting market research, academic studies, or customer feedback surveys, QuestionPro provides the flexibility and depth needed to make informed decisions and improve daily operations.
Pros and Cons of SurveyMonkey vs QuestionPro
Pros & Cons of SurveyMonkey
- SurveyMonkey offers a diverse selection of templates that cater to various survey needs, making it easy to create professional surveys quickly. This feature is particularly useful for users who need to launch surveys without spending too much time on design.
- The intuitive interface of SurveyMonkey makes it accessible for users of all skill levels. Its drag-and-drop functionality and pre-built templates simplify the survey creation process, allowing users to focus on gathering insights rather than technical details.
- SurveyMonkey provides robust analytics tools that offer valuable insights into survey responses. Its reporting features are comprehensive, allowing users to analyze data trends and patterns effectively, which is crucial for making informed decisions.
- SurveyMonkey's free plan offers limited customer support options, which can be a drawback for users who require immediate assistance. This limitation may necessitate upgrading to a paid plan for more comprehensive support.
- While SurveyMonkey offers a range of features, some advanced functionalities are only available on higher-tier plans. This can be a limitation for users who need access to these features but are on a budget.
Pros & Cons of QuestionPro
- QuestionPro provides a high level of customization for survey templates, allowing users to tailor surveys to their specific needs. This flexibility is ideal for businesses that require unique survey designs to align with their brand identity.
- The advanced data visualization tools offered by QuestionPro enable users to gain deeper insights into survey data. These tools are particularly beneficial for users who need to present data in a visually appealing and understandable format.
- QuestionPro offers round-the-clock customer support, ensuring that users receive timely assistance whenever needed. This level of support is invaluable for businesses that operate across different time zones and require immediate help.
- New users may find QuestionPro's extensive features overwhelming, leading to a steeper learning curve. This can be a challenge for those who are not familiar with advanced survey tools and require time to adapt.
- While QuestionPro offers a wide range of features, some users may find them overwhelming, especially if they only need basic survey functionalities. This can lead to underutilization of the tool's full potential.
SurveyMonkey vs QuestionPro: At A Glance
Value to Price
SurveyMonkey offers a competitive pricing structure with a wide range of features, making it a cost-effective choice for businesses of all sizes. Its value is evident in the comprehensive analytics and customization options available. QuestionPro, on the other hand, provides slightly more advanced features at a similar price point, offering excellent value for those needing more robust survey capabilities. If you're looking for a tool that balances cost with functionality, QuestionPro might be the better choice.
Ease of Use
SurveyMonkey is known for its intuitive interface, making it easy for users to create and distribute surveys without a steep learning curve. Its drag-and-drop functionality and pre-built templates simplify the survey creation process. QuestionPro also excels in ease of use, with a user-friendly design that allows for quick survey setup and deployment. If you prioritize a straightforward and hassle-free experience, both tools are excellent, but QuestionPro slightly edges out with its streamlined workflow.
Functionality
SurveyMonkey provides a robust set of features, including advanced analytics, customizable templates, and a variety of question types. It caters to a wide range of survey needs, from simple feedback forms to complex market research. QuestionPro offers similar functionality but with additional features like real-time reporting and enhanced data visualization. If you require more in-depth analysis and reporting capabilities, QuestionPro is the superior option.
Scalability
SurveyMonkey is designed to grow with your business, offering scalable solutions that can accommodate increasing survey demands. Its flexible plans and features make it suitable for both small businesses and large enterprises. QuestionPro also offers scalable options, with advanced features that support large-scale survey projects. If your organization anticipates significant growth and requires a tool that can scale accordingly, QuestionPro is the better choice.
Integrations
SurveyMonkey integrates with a wide range of third-party applications, enhancing its functionality and allowing for seamless data transfer. Its integration capabilities are robust, supporting popular tools like Salesforce and Mailchimp. QuestionPro also offers extensive integration options, with additional support for advanced CRM and analytics platforms. If integrations are a critical factor for your business, QuestionPro provides a more comprehensive solution.
Customer Support
SurveyMonkey offers reliable customer support, with resources like help centers, tutorials, and community forums. However, its direct support options can be limited, especially for free plan users. QuestionPro provides more extensive support, including 24/7 live chat and phone support, ensuring users receive timely assistance. If customer support is a priority, QuestionPro offers a more robust support system.
Security
SurveyMonkey prioritizes data security, implementing measures like encryption and compliance with industry standards to protect user information. Its security features are reliable, ensuring data integrity and confidentiality. QuestionPro also emphasizes security, with additional features like advanced user permissions and audit logs. If security is a top concern, QuestionPro offers enhanced security measures that provide peace of mind.
Overall Rating
Both SurveyMonkey and QuestionPro are highly rated survey tools, each offering unique strengths. SurveyMonkey excels in ease of use and value for price, making it a popular choice for many users. QuestionPro, however, offers more advanced features and better customer support, giving it a slight edge overall. If you're looking for a comprehensive survey solution with robust features, QuestionPro is the superior choice.
SurveyMonkey vs QuestionPro: A Detailed Breakdown of Key Features
Customizable Templates
SurveyMonkey offers a wide range of customizable templates that cater to various survey needs. Its templates are easy to modify, allowing you to create surveys that align with your brand's identity. QuestionPro, however, provides even more flexibility with its templates, offering advanced customization options that enable you to tailor every aspect of your survey. If you need highly customizable templates, QuestionPro is the better choice.
Real-time Analytics
SurveyMonkey provides real-time analytics that allow you to monitor survey responses as they come in. Its analytics dashboard is user-friendly, offering insights into response trends and patterns. QuestionPro takes real-time analytics a step further, with more advanced data visualization tools that provide deeper insights. If you require comprehensive real-time analytics, QuestionPro is the superior option.
Mobile Responsiveness
SurveyMonkey ensures that your surveys are mobile-responsive, providing a seamless experience for respondents on any device. Its mobile optimization is reliable, ensuring that surveys are easy to navigate on smartphones and tablets. QuestionPro also excels in mobile responsiveness, with additional features that enhance the mobile survey experience. If mobile responsiveness is a priority, both tools are excellent, but QuestionPro offers a slightly better experience.
Advanced Reporting
SurveyMonkey offers advanced reporting features that allow you to analyze survey data in detail. Its reporting tools are comprehensive, providing insights into response trends and patterns. QuestionPro, however, offers even more advanced reporting capabilities, with features like cross-tabulation and data segmentation. If you need in-depth reporting features, QuestionPro is the better choice.
Survey Logic
SurveyMonkey provides survey logic features that allow you to create dynamic surveys with conditional branching and skip logic. Its survey logic is intuitive, making it easy to design complex surveys. QuestionPro offers similar survey logic features, with additional options for creating more sophisticated survey flows. If you require advanced survey logic, QuestionPro is the superior option.
Data Export Options
SurveyMonkey offers a variety of data export options, allowing you to download survey data in multiple formats. Its export options are flexible, supporting popular formats like CSV and Excel. QuestionPro also provides extensive data export options, with additional support for advanced data analysis tools. If data export options are important to you, QuestionPro offers a more comprehensive solution.
Pricing Comparison of SurveyMonkey and QuestionPro
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of SurveyMonkey and QuestionPro. This comparison will highlight the best option for creating your surveys.
SurveyMonkey Pricing Plans
- Gather comments all in one place for easy access.
- Notify others when you get new responses instantly.
- Shared asset library for on-brand surveys.
- Free integrations with popular collaboration apps.
- Phone support and 24/7 email support for assistance.
- Multilingual surveys for global reach.
- Sentiment analysis and click map data visualization.
- Unlimited filter and compare rules, data trends.
- HIPAA-compliant features for enhanced security.
- Integrations with Salesforce, Marketo, Eloqua, and Tableau.
- Dedicated customer success manager for personalized support.
- Enhanced governance and security features for control.
QuestionPro Pricing Plans
- Allows up to 200 responses per survey for data collection.
- Provides 30 different question types for diverse surveys.
- Global data center ensures data security and availability.
- 24/7 chat and email support for user assistance.
- Allows up to 100K responses per year for extensive surveys.
- Provides 39 question types for comprehensive survey creation.
- Regional data centers for improved data management.
- Dedicated account manager for personalized support.
- Allows up to 25K responses per year for business insights.
- Offers 38 question types for detailed survey creation.
- Branding options to customize surveys with company logos.
- Global data center for secure and reliable data storage.
- Custom response pricing for tailored survey needs.
- Offers 52 question types for extensive survey options.
- Enhanced security features for data protection.
- Dedicated success manager for strategic guidance.
Our Rating Methodology
We thoroughly evaluate each survey tool, focusing on key aspects like functionality, ease of use, and customer support. By analyzing user feedback and conducting hands-on testing, we ensure our recommendations are accurate and reliable. Each factor is weighted to provide a final score, helping you choose the best tool for your needs.
SurveyMonkey or QuestionPro: Which One Matches Your Business Needs?
Choose SurveyMonkey If You Need ...
- User-friendly survey creation
If you are a beginner or small business owner looking for an easy-to-use survey tool, SurveyMonkey is an excellent choice. Its intuitive interface and pre-built templates make survey creation a breeze, allowing you to focus on gathering insights.
- Comprehensive analytics
If you need robust analytics to analyze survey data effectively, SurveyMonkey provides comprehensive reporting tools that offer valuable insights into response trends and patterns, helping you make informed decisions.
Choose QuestionPro If You Need ...
- Advanced customization options
If you require highly customizable survey templates to align with your brand identity, QuestionPro offers advanced customization options that allow you to tailor every aspect of your survey, providing a unique and personalized experience.
- 24/7 customer support
If you need round-the-clock customer support to ensure timely assistance, QuestionPro provides 24/7 support, ensuring that you receive help whenever needed, making it ideal for businesses operating across different time zones.
Frequently Asked Questions
Which tool offers better customer support?
Which tool is more cost-effective?
Which tool is easier to use for beginners?
Which tool offers better data visualization?
Which tool is more secure?
Which tool offers more integrations?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
