SurveyMonkey vs Jotform (2025 Comparison)
SurveyMonkey offers comprehensive survey solutions with robust analytics and a wide range of templates. It's an excellent choice for data-driven decision-making and reliable customer support.
- Comprehensive survey analytics.
- Wide range of templates.
- Reliable customer support.
- Limited payment integrations.
- Basic conditional logic.
Free plan?
YesStarting price
$25 per month per user
Jotform provides versatile form-building capabilities with extensive templates and advanced conditional logic. It's ideal for users seeking flexibility, affordability, and wide payment integrations.
- Extensive form templates.
- Advanced conditional logic.
- Wide payment integrations.
- Less comprehensive analytics.
- Slightly less robust security.
Free plan?
YesStarting price
$34 per monthWhat is SurveyMonkey?
SurveyMonkey is a powerful online survey tool that allows users to create, distribute, and analyze surveys with ease. It offers a wide range of templates and question types, making it suitable for various industries and purposes. Whether you're gathering customer feedback, conducting market research, or evaluating employee satisfaction, SurveyMonkey provides the tools you need to collect valuable insights. Its intuitive interface and robust analytics help users make data-driven decisions, enhancing their daily operations and strategic planning.
What is Jotform?
Jotform is a versatile form builder that empowers users to create custom forms for various purposes, from simple contact forms to complex registration forms. With its drag-and-drop interface, users can easily design forms without any coding knowledge. Jotform's integration capabilities allow seamless data collection and management, making it an essential tool for businesses, educators, and event organizers. Its flexibility and ease of use help users streamline their workflows and improve efficiency in their daily tasks.
Pros and Cons of SurveyMonkey vs Jotform
Pros & Cons of SurveyMonkey
- SurveyMonkey offers detailed analytics tools that help users gain valuable insights from survey responses, making it an excellent choice for data-driven decision-making.
- With a variety of customizable templates, SurveyMonkey allows users to create surveys that suit their specific needs, saving time and effort in survey creation.
- SurveyMonkey provides dependable customer support, ensuring users receive assistance when needed, enhancing the overall user experience.
- SurveyMonkey's payment integration options are basic, which may not be sufficient for users who need to collect payments through their surveys.
- SurveyMonkey's conditional logic features are limited, which may not meet the needs of users requiring more complex survey interactions.
Pros & Cons of Jotform
- Jotform offers a vast library of form templates, allowing users to create forms tailored to their specific requirements, enhancing flexibility and customization.
- Jotform excels in conditional logic capabilities, enabling users to create dynamic forms with complex interactions, making it ideal for sophisticated form-building needs.
- Jotform provides a wide range of payment integrations, making it suitable for users who need to collect payments through their forms, enhancing functionality.
- Jotform's data analytics features are slightly less comprehensive than SurveyMonkey's, which may not meet the needs of users requiring in-depth data analysis.
- While Jotform offers strong security measures, they are slightly less robust compared to SurveyMonkey's, which may be a concern for users handling sensitive data.
SurveyMonkey vs Jotform: At A Glance
Value to Price
SurveyMonkey offers a comprehensive suite of features that justify its pricing, making it a valuable tool for businesses seeking detailed survey insights. Jotform, on the other hand, provides a more cost-effective solution with a wide range of form-building capabilities, making it ideal for users looking for affordability without compromising on features. If you're budget-conscious and need extensive form functionalities, Jotform might be the better choice.
Ease of Use
SurveyMonkey's user-friendly interface allows users to create surveys quickly and efficiently, even if they're new to survey creation. Jotform excels in this dimension with its intuitive drag-and-drop form builder, making it exceptionally easy for users to design forms without any technical expertise. If ease of use is your top priority, Jotform stands out as the more accessible option.
Functionality
SurveyMonkey provides robust survey functionalities, including advanced question types and analytics, catering to users who need in-depth survey capabilities. Jotform offers a wide array of form functionalities, including conditional logic and payment integrations, making it suitable for diverse form-building needs. If you require extensive form functionalities, Jotform is the better choice.
Scalability
SurveyMonkey is designed to scale with your business, offering solutions for small teams to large enterprises. Jotform also scales effectively, providing features that grow with your needs, from simple forms to complex workflows. If scalability is crucial for your growing business, both tools offer excellent options, but Jotform's flexibility gives it a slight edge.
Integrations
SurveyMonkey integrates with a variety of third-party applications, enhancing its functionality and allowing seamless data flow. Jotform offers a broader range of integrations, making it easier to connect with other tools and streamline workflows. If integration capabilities are a priority, Jotform provides more extensive options.
Customer Support
SurveyMonkey offers reliable customer support, ensuring users receive assistance when needed. Jotform provides excellent customer support with various channels, including live chat and email, making it easier for users to get help quickly. If responsive customer support is essential, Jotform's support options are more comprehensive.
Security
SurveyMonkey prioritizes data security with robust encryption and compliance with industry standards, ensuring user data is protected. Jotform also emphasizes security, offering features like HIPAA compliance for sensitive data. If security is a top concern, both tools provide strong security measures, but Jotform's additional compliance options may be more appealing.
Overall Rating
SurveyMonkey is a reliable choice for users seeking comprehensive survey solutions with strong analytics. Jotform, with its versatile form-building capabilities and ease of use, offers a slightly higher overall rating, making it a preferred choice for users who need flexibility and affordability. If you're looking for a well-rounded tool, Jotform's overall rating gives it an edge.
SurveyMonkey vs Jotform: A Detailed Breakdown of Key Features
Custom Templates
SurveyMonkey offers a variety of customizable templates that cater to different survey needs, making it easy for users to get started quickly. Jotform, however, provides a more extensive library of templates, allowing users to create forms tailored to their specific requirements. If you value a wide range of templates, Jotform is the better choice.
Conditional Logic
SurveyMonkey includes basic conditional logic features, enabling users to create dynamic surveys that adapt to respondents' answers. Jotform excels in this area with advanced conditional logic capabilities, allowing for more complex form interactions. If you need sophisticated conditional logic, Jotform is the superior option.
Data Analytics
SurveyMonkey provides robust data analytics tools, helping users gain valuable insights from their survey responses. Jotform also offers data analytics features, but they are slightly less comprehensive than SurveyMonkey's. If in-depth data analysis is crucial, SurveyMonkey is the better choice.
Mobile Responsiveness
SurveyMonkey ensures that surveys are mobile-responsive, providing a seamless experience for respondents on any device. Jotform also prioritizes mobile responsiveness, with forms that adapt well to different screen sizes. If mobile responsiveness is a priority, both tools perform well, but Jotform's forms are slightly more adaptable.
Payment Integrations
SurveyMonkey offers basic payment integration options, suitable for simple transactions. Jotform, on the other hand, provides a wide range of payment integrations, making it ideal for users who need to collect payments through their forms. If payment integration is essential, Jotform is the better choice.
Collaboration Tools
SurveyMonkey includes collaboration features that allow teams to work together on surveys, enhancing productivity. Jotform also offers collaboration tools, with additional features like form sharing and team management. If collaboration is important, Jotform's tools provide more flexibility and options.
Pricing Comparison of SurveyMonkey and Jotform
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of SurveyMonkey and Jotform. This comparison will highlight the best option for creating your surveys and forms.
SurveyMonkey Pricing Plans
- Gather comments all in one place for easy access.
- Notify others when you get new responses instantly.
- Shared asset library for on-brand surveys.
- Free integrations with popular collaboration apps.
- Phone support and 24/7 email support for assistance.
- Multilingual surveys for global reach.
- Sentiment analysis and click map data visualization.
- Unlimited filter and compare rules, data trends.
- HIPAA-compliant features for enhanced security.
- Integrations with Salesforce, Marketo, Eloqua, and Tableau.
- Dedicated customer success manager for personalized support.
- Enhanced governance and security features for control.
Jotform Pricing Plans
- Allows up to 100 monthly submissions for data collection.
- Provides 100 MB of available storage space.
- Includes 1,000 monthly form views for visibility.
- Jotform branding is present on all forms.
- Allows up to 1,000 monthly submissions for data collection.
- Provides 1 GB of available storage space.
- No Jotform branding on forms for a professional look.
- Supports 100 monthly payment submissions for transactions.
- Allows up to 2,500 monthly submissions for data collection.
- Provides 10 GB of available storage space.
- Supports 250 monthly payment submissions for transactions.
- No Jotform branding on forms for a professional look.
- Allows up to 5,000 monthly submissions for data collection.
- Provides 20 GB of available storage space.
- Supports 500 monthly payment submissions for transactions.
- HIPAA compliance features available for secure data handling.
- Multiuser platform for multiple teams and users.
- Dedicated support with priority real-time assistance.
- Custom branding and domain for a personalized experience.
- HIPAA compliance features available for secure data handling.
Our Rating Methodology
We thoroughly evaluate each form builder, assessing key features like ease of use, functionality, and scalability. We also analyze user reviews to ensure our recommendations fit your needs. Each of the seven evaluation factors is weighted by importance to provide an accurate final rating, helping you avoid poor-quality tools and make informed decisions.
SurveyMonkey or Jotform: Which One Matches Your Business Needs?
Choose SurveyMonkey If You Need ...
- Comprehensive survey analytics
If you need a tool with robust analytics for data-driven decision-making, SurveyMonkey is the better choice. Its comprehensive analytics tools provide valuable insights, making it ideal for users who prioritize data analysis.
- Wide range of templates
If you require a variety of customizable templates for different survey needs, SurveyMonkey is the better option. Its extensive template library allows users to create surveys that suit their specific requirements.
Choose Jotform If You Need ...
- Advanced conditional logic
If you need a tool with advanced conditional logic capabilities for complex form interactions, Jotform is the superior choice. Its sophisticated logic features make it ideal for users who require dynamic forms.
- Wide payment integrations
If you need a tool with extensive payment integration options for collecting payments through forms, Jotform is the better choice. Its wide range of integrations enhances functionality and flexibility.
Frequently Asked Questions
Which tool offers better analytics, SurveyMonkey or Jotform?
Is Jotform easier to use than SurveyMonkey?
Which tool offers more templates, SurveyMonkey or Jotform?
Does SurveyMonkey offer better customer support than Jotform?
Which tool is more affordable, SurveyMonkey or Jotform?
Is Jotform more secure than SurveyMonkey?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
