SugarCRM vs Act! (2024 Comparison)
SugarCRM offers a comprehensive CRM solution with advanced sales automation and extensive customization options. Its robust reporting and analytics tools empower businesses to make data-driven decisions and improve overall performance.
- Advanced sales automation features
- Extensive customization options
- Robust reporting and analytics
- Steep learning curve for new users
- Higher cost for advanced features
Free plan?
NoStarting price
$19 per month per user
Act! provides a user-friendly CRM platform with affordable pricing and excellent contact management features. Its intuitive interface makes it accessible for users with varying technical skills, enhancing the overall user experience.
- User-friendly interface
- Affordable pricing
- Excellent contact management
- Limited marketing automation features
- Fewer integrations compared to competitors
Free plan?
YesStarting price
€30 per month per userWhat is SugarCRM?
SugarCRM is a comprehensive customer relationship management software that empowers businesses to manage sales, marketing, and customer support effectively. It offers a robust set of features including sales automation, marketing campaigns, and customer support tools. With its intuitive interface and customizable dashboards, SugarCRM helps businesses streamline their operations and improve customer engagement. Whether you're a small business or a large enterprise, SugarCRM provides the flexibility and scalability needed to grow your business and enhance customer relationships.
What is Act!?
Act! is a versatile CRM software designed to help businesses manage their customer relationships and sales processes efficiently. It offers a range of features such as contact management, sales pipeline tracking, and marketing automation. Act! is particularly beneficial for small to medium-sized businesses looking to improve their sales and marketing efforts. With its user-friendly interface and powerful integrations, Act! enables businesses to stay organized, track customer interactions, and drive sales growth. Whether you're a sales professional or a business owner, Act! provides the tools you need to succeed in today's competitive market.
Pros and Cons of SugarCRM vs Act!
Pros & Cons of SugarCRM
- SugarCRM offers a comprehensive suite of sales automation tools that streamline the sales process, from lead generation to closing deals. These features help sales teams manage their pipelines effectively and improve overall sales performance.
- With SugarCRM, businesses can tailor the CRM to their specific needs through extensive customization options. Its flexible platform supports custom modules and workflows, allowing for a personalized CRM experience.
- SugarCRM provides powerful reporting and analytics tools that help businesses gain insights into their performance. Its customizable dashboards and reports allow for in-depth analysis, enabling data-driven decision-making.
- While SugarCRM offers a wealth of features, new users may find the platform challenging to navigate initially. The learning curve can be steep, requiring time and effort to fully leverage its capabilities.
- SugarCRM's advanced features come at a higher cost, which may be a consideration for businesses with limited budgets. While the investment is worthwhile for many, it's important to evaluate the cost-benefit ratio.
Pros & Cons of Act!
- Act! is known for its user-friendly interface, making it accessible for users with varying technical skills. Its straightforward navigation and intuitive design enhance the overall user experience.
- Act! offers competitive pricing, making it an attractive option for small to medium-sized businesses. Its affordability allows businesses to access essential CRM features without breaking the bank.
- Act! excels in contact management, providing a user-friendly interface for managing customer information. Its robust contact management features help businesses stay organized and maintain strong customer relationships.
- While Act! offers basic marketing automation capabilities, they may not match the depth of features provided by competitors. Businesses with advanced marketing needs may find Act!'s offerings limited.
- Act! offers a range of integrations, but it may not be as extensive as those provided by other CRM platforms. Businesses with diverse software needs may find the integration options limited.
SugarCRM vs Act!: At A Glance
SugarCRM vs Act!: A Detailed Breakdown of Key Features
Sales Automation
SugarCRM offers advanced sales automation features that streamline the sales process, from lead generation to closing deals. Its robust tools help sales teams manage their pipelines effectively. Act! also provides sales automation capabilities, but they may not be as comprehensive as SugarCRM's offerings. If you need a CRM with powerful sales automation features, SugarCRM is the better choice.
Marketing Automation
With SugarCRM, you can create and manage marketing campaigns with ease. Its marketing automation tools allow you to target the right audience and track campaign performance. Act! offers basic marketing automation features, but they may not match the depth of SugarCRM's capabilities. If marketing automation is a priority, SugarCRM is the preferred option.
Contact Management
Act! excels in contact management, providing a user-friendly interface for managing customer information. SugarCRM also offers robust contact management features, but Act! may be more intuitive for users. If contact management is your primary focus, Act! is likely to be more suitable for you.
Reporting and Analytics
SugarCRM provides powerful reporting and analytics tools that help businesses gain insights into their performance. Its customizable dashboards and reports allow for in-depth analysis. Act! also offers reporting features, but they may not be as advanced as SugarCRM's. If you require detailed reporting and analytics, SugarCRM is the better choice.
Mobile Access
Both SugarCRM and Act! offer mobile access, allowing users to manage their CRM on the go. SugarCRM provides a more seamless mobile experience with its dedicated mobile app. Act! also offers mobile access, but it may not be as feature-rich as SugarCRM's mobile app. If mobile access is important to you, SugarCRM is the preferred option.
Customization
SugarCRM offers extensive customization options, allowing businesses to tailor the CRM to their specific needs. Its flexible platform supports custom modules and workflows. Act! also provides customization features, but they may not be as comprehensive as SugarCRM's. If customization is a priority, SugarCRM is the better choice.
Pricing Comparison of SugarCRM and Act!
To assist you in making an informed choice, we’ve outlined the pricing plans and essential features of SugarCRM and Act!. This comparison will highlight the best option for managing your customer relationships.
SugarCRM Pricing Plans
- Lead and opportunity management to track potential sales.
- Quote management for streamlined sales processes.
- Activity management to keep track of tasks and meetings.
- Intelligent account management for better customer insights.
- Forecasting to predict future sales outcomes.
- Pipeline analytics for detailed sales insights.
- Mobility for accessing CRM on the go.
- Omni-channel communications for seamless customer interactions.
- Case management for handling customer issues efficiently.
- Bug tracking to manage software issues.
- Intelligent lead prioritization for focusing on high-value leads.
- Revenue Intelligence for better financial insights.
- Enhanced forecasting for more accurate predictions.
- 2x file managed storage for increased data capacity.
- Enhanced support for better customer service.
- LinkedIn connector for professional networking.
Act! Pricing Plans
- Secure hosting in Frankfurt ensuring data protection.
- Automatic updates and backups for peace of mind.
- Optional desktop sync for flexible data access.
- Expert technical support available for assistance.
- Self-managed security for complete data control.
- Complete control of updates for tailored software management.
- Compatibility with desktop add-ons for enhanced functionality.
- Expert technical support for troubleshooting and guidance.
Our Rating Methodology
We thoroughly evaluate each CRM software, focusing on key factors such as functionality, ease of use, and scalability. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations fit your needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
SugarCRM or Act!: Which One Matches Your Business Needs?
Choose SugarCRM If You Need ...
- Advanced sales automation features
If you need a CRM with advanced sales automation features, SugarCRM is the better choice. Its comprehensive suite of tools streamlines the sales process, helping sales teams manage their pipelines effectively and improve overall performance.
- Extensive customization options
If customization is a priority for your business, SugarCRM offers extensive options to tailor the CRM to your specific needs. Its flexible platform supports custom modules and workflows, allowing for a personalized CRM experience.
Choose Act! If You Need ...
- User-friendly interface
If you prioritize a user-friendly experience, Act! is likely to be more suitable for you. Its intuitive interface and straightforward navigation make it accessible for users with varying technical skills, enhancing the overall user experience.
- Affordable pricing
If you're looking for a cost-effective CRM solution, Act! offers competitive pricing that makes it an attractive option for small to medium-sized businesses. Its affordability allows businesses to access essential CRM features without breaking the bank.
Frequently Asked Questions
Which CRM is better for small businesses, SugarCRM or Act!?
Does SugarCRM offer more integrations than Act!?
Is SugarCRM more customizable than Act!?
Which CRM offers better sales automation features?
Is Act! easier to use than SugarCRM?
Which CRM is more suitable for large enterprises?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
