Smartsupp vs LivePerson (2024 Comparison)
Smartsupp offers an affordable and user-friendly live chat solution with essential features like video recording, making it ideal for small to medium-sized businesses.
- User-friendly interface
- Affordable pricing
- Video recording feature
- Limited AI capabilities
- Basic integrations only
Free plan?
YesStarting price
$14 per month
LivePerson provides advanced AI capabilities and extensive integrations, making it a comprehensive customer engagement platform for enterprises seeking to enhance their customer experience.
- Advanced AI capabilities
- Extensive integrations
- Scalable for enterprises
- Higher pricing
- Steeper learning curve
Free plan?
Starting price
What is Smartsupp?
Smartsupp is a live chat software designed to enhance customer engagement and support. It allows businesses to interact with their website visitors in real-time, providing instant assistance and personalized service. With features like chatbots, video recordings, and detailed analytics, Smartsupp helps businesses understand customer behavior and improve their service quality. It's particularly beneficial for small to medium-sized businesses looking to boost customer satisfaction and conversion rates.
What is LivePerson?
LivePerson is a leading conversational AI platform that empowers businesses to engage with customers through messaging channels. It offers AI-powered chatbots and human agents to provide seamless customer support and sales assistance. LivePerson's platform integrates with popular messaging apps, making it easy for businesses to connect with customers where they are most active. It's ideal for enterprises seeking to enhance customer experience and drive sales through personalized, real-time interactions.
Pros and Cons of Smartsupp vs LivePerson
Pros & Cons of Smartsupp
- Smartsupp's interface is designed with simplicity in mind, making it easy for businesses to set up and manage their live chat operations without extensive training.
- Smartsupp offers competitive pricing plans that provide excellent value for small to medium-sized businesses, making it a cost-effective solution for enhancing customer engagement.
- The video recording feature allows businesses to gain valuable insights into user behavior, helping them identify areas of improvement and enhance the overall user experience.
- While Smartsupp offers basic AI functionality, it lacks the advanced capabilities found in other platforms, which may limit its effectiveness for businesses seeking more sophisticated automation.
- Smartsupp provides a limited range of integrations, which may not be sufficient for businesses that rely on multiple tools and platforms to manage their operations.
Pros & Cons of LivePerson
- LivePerson's AI-powered chatbots can handle complex interactions and provide personalized responses, making it ideal for businesses seeking to enhance customer engagement through automation.
- LivePerson offers a wide range of integration options with various messaging apps and CRM systems, allowing businesses to connect with customers on their preferred platforms.
- LivePerson is designed to cater to large enterprises, offering scalability and advanced features that can support significant growth and high chat volumes.
- LivePerson's advanced features and capabilities come at a higher cost, which may not be suitable for small businesses with limited budgets.
- Due to its advanced features, LivePerson may require more time and effort to master, which could be a challenge for businesses with limited resources.
Smartsupp vs LivePerson: At A Glance
Value to Price
Smartsupp offers a competitive pricing model that provides excellent value for small to medium-sized businesses. Its features, such as chatbots and video recordings, are available at a reasonable cost, making it a cost-effective solution. LivePerson, on the other hand, is slightly more expensive but offers advanced AI capabilities and integrations that justify the higher price. If you need a budget-friendly option with essential features, Smartsupp is ideal. However, if you require advanced AI and integrations, LivePerson is worth the investment.
Ease of Use
Smartsupp is known for its user-friendly interface, making it easy for businesses to set up and manage their live chat operations. The platform is intuitive, requiring minimal training for new users. LivePerson also offers a user-friendly experience but may require a bit more time to master due to its advanced features. If you prioritize ease of use and quick setup, Smartsupp is the better choice. However, if you're willing to invest time in learning, LivePerson's advanced features can be highly beneficial.
Functionality
Smartsupp provides essential live chat functionalities, including chatbots and video recordings, which are sufficient for most small to medium-sized businesses. LivePerson, however, offers a broader range of functionalities, including AI-powered chatbots and seamless integration with messaging apps. If your business requires basic live chat features, Smartsupp is a great choice. For those seeking advanced functionalities and AI capabilities, LivePerson is the superior option.
Scalability
Smartsupp is designed to cater to small to medium-sized businesses, offering scalability to a certain extent. It can handle increased chat volumes but may not be suitable for large enterprises. LivePerson, on the other hand, is built for scalability, making it ideal for businesses expecting significant growth. If your business is small or medium-sized, Smartsupp will meet your needs. However, for enterprises with high scalability requirements, LivePerson is the better choice.
Integrations
Smartsupp offers a decent range of integrations with popular platforms, allowing businesses to connect their live chat with other tools. LivePerson excels in this area, providing extensive integration options with various messaging apps and CRM systems. If your business relies on multiple integrations, LivePerson is the better choice. However, if you need basic integrations, Smartsupp will suffice.
Customer Support
Smartsupp provides reliable customer support, ensuring that users receive assistance when needed. The support team is responsive and helpful, making it easy for businesses to resolve any issues. LivePerson also offers excellent customer support, with a dedicated team available to assist users. Both tools provide strong customer support, but if you value quick and efficient assistance, Smartsupp is slightly ahead.
Security
Smartsupp ensures data security with encryption and secure data storage, providing peace of mind for businesses. LivePerson takes security a step further with advanced security measures and compliance with industry standards. If security is a top priority for your business, LivePerson is the better choice. However, for basic security needs, Smartsupp is sufficient.
Overall Rating
Smartsupp is a solid choice for small to medium-sized businesses looking for an affordable and user-friendly live chat solution. It offers essential features and reliable support, making it a great value for the price. LivePerson, with its advanced AI capabilities and extensive integrations, is ideal for enterprises seeking a comprehensive customer engagement platform. If you're a small business, Smartsupp is the way to go. For larger enterprises, LivePerson is the superior option.
Smartsupp vs LivePerson: A Detailed Breakdown of Key Features
Chatbot Functionality
Smartsupp offers basic chatbot functionality that allows businesses to automate responses to common queries, saving time and improving efficiency. It's easy to set up and customize, making it suitable for small to medium-sized businesses. LivePerson, however, provides advanced AI-powered chatbots that can handle complex interactions and provide personalized responses. If your business requires simple automation, Smartsupp is a great choice. For those seeking advanced AI capabilities, LivePerson is the superior option.
Video Recording
Smartsupp's video recording feature allows businesses to see how visitors interact with their website, providing valuable insights into user behavior. This feature is particularly useful for identifying areas of improvement and enhancing user experience. LivePerson does not offer video recording, focusing instead on messaging and AI capabilities. If video recording is important for your business, Smartsupp is the better choice. However, if you prioritize messaging and AI, LivePerson is the way to go.
AI Capabilities
Smartsupp offers basic AI capabilities, allowing businesses to automate simple tasks and improve efficiency. However, LivePerson excels in this area, providing advanced AI-powered chatbots that can handle complex interactions and provide personalized responses. If your business requires basic AI functionality, Smartsupp is a suitable choice. For those seeking advanced AI capabilities, LivePerson is the superior option.
Messaging App Integration
Smartsupp offers integration with popular messaging apps, allowing businesses to connect with customers on their preferred platforms. This feature is easy to set up and manage, making it suitable for small to medium-sized businesses. LivePerson, however, provides extensive integration options with various messaging apps, making it ideal for enterprises seeking to enhance customer engagement. If your business requires basic messaging app integration, Smartsupp is a great choice. For those seeking extensive integration options, LivePerson is the superior option.
CRM Integration
Smartsupp offers basic CRM integration, allowing businesses to connect their live chat with popular CRM systems. This feature is easy to set up and manage, making it suitable for small to medium-sized businesses. LivePerson, however, provides extensive CRM integration options, making it ideal for enterprises seeking to enhance customer engagement. If your business requires basic CRM integration, Smartsupp is a great choice. For those seeking extensive integration options, LivePerson is the superior option.
User Analytics
Smartsupp provides detailed user analytics, allowing businesses to track visitor behavior and gain valuable insights into customer interactions. This feature is easy to use and provides actionable data, making it suitable for small to medium-sized businesses. LivePerson also offers user analytics, but with a focus on messaging and AI capabilities. If your business requires detailed user analytics, Smartsupp is the better choice. However, if you prioritize messaging and AI, LivePerson is the way to go.
Pricing Comparison of Smartsupp and LivePerson
We’ve compiled the pricing tables and highlighted the key features of both Smartsupp and LivePerson to aid in your decision-making process. Let’s explore what each platform has to offer.
Smartsupp Pricing Plans
- FB Messenger Integration to manage chats from one place.
- Automatic messages to engage visitors effectively.
- Unlimited agents for handling customer queries.
- 50 live chat conversations to connect with visitors.
- Chatbots for lead generation to capture potential clients.
- Basic statistics for performance insights.
- Office hours to manage chat availability.
- Customer satisfaction rating to gauge service quality.
- User roles for managing access and responsibilities.
- Multi language support for global reach.
- Automatic segmentation for organized communication.
- Advanced branding options for personalized experience.
- Chatbot set-up by specialist for optimal performance.
- Dedicated account manager for personalized support.
- Whatsapp integration for expanded communication.
- API & data exports for data management.
LivePerson Pricing Plans
Our Rating Methodology
We thoroughly evaluate each live chat software, focusing on key factors like functionality, scalability, and integrations. By analyzing user reviews and conducting in-depth testing, we ensure our recommendations meet diverse business needs. Each factor is weighted by importance to deliver a reliable final rating, helping you make informed decisions.
Smartsupp or LivePerson: Which One Matches Your Business Needs?
Choose Smartsupp If You Need ...
- User-friendly live chat solution
If you are a small to medium-sized business looking for a user-friendly live chat solution with essential features like video recording, Smartsupp is the ideal choice. Its intuitive interface and affordable pricing make it a cost-effective option for enhancing customer engagement.
- Affordable pricing for small businesses
If you are a small business with a limited budget seeking an affordable live chat solution, Smartsupp offers competitive pricing plans that provide excellent value. Its essential features and reliable support make it a great choice for cost-conscious businesses.
Choose LivePerson If You Need ...
- Advanced AI and integrations
If you are an enterprise seeking advanced AI capabilities and extensive integrations, LivePerson is the superior choice. Its AI-powered chatbots and wide range of integration options make it a comprehensive customer engagement platform for enhancing customer experience.
- Scalable for enterprise growth
If you are a large enterprise expecting significant growth and high chat volumes, LivePerson is designed to cater to your needs. Its scalability and advanced features make it ideal for businesses seeking to support their growth and enhance customer engagement.
Frequently Asked Questions
What are the key differences between Smartsupp and LivePerson?
Which tool offers better AI capabilities?
Is Smartsupp suitable for large enterprises?
Which tool offers better integration options?
How does the pricing of Smartsupp compare to LivePerson?
Which tool provides better customer support?
Anastasia Belyh
Anastasia Belyh is a senior tech writer with over 15 years of experience in marketing, sales, and business software. Having worked in investment banking, management consulting, and founded multiple companies, her in-depth knowledge and hands-on expertise make her software reviews authoritative, trustworthy, and highly practical for business decision-makers.
